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Managing Challenging and Stressful SituationsCapacity Building Seminar Edinburgh, Scotland 10th to 12th September 2011 Dr. Dasha Grajfoner
+Shelter
How well did you listen to the others in your group?
Did you feel heard?
Did you allow yourself to be pressured into changing your mind?
Were you too stubborn that so that the group couldn't reach a decision?
Did you feel you had the right answer?
What do your own selections say to you about your values?
What surprised you about your choices or the selections of other groups?
What assumptions did you make about gender? Race? etc.
+What are your challenges and stressors?
+Range of Challenges and Stressors
Internal
External:
Within your close relationships
Within trans/LGBT community
Outside trans/LGBT community
+What is Stress and Challenges?
Stress and challenge results from an imbalance between the demands we perceive to be under, and the resources we think we have.
The difference relates to how stressed or challenged we feel. Bigger the difference, more stressed we are.
+Signs of Stress
Physical: chest pain, colds, no sex drive, digestion problems
Behavioral: eating/sleeping too much or too little, procrastinating, staying in, drinking and smoking
Emotional: feeling lonely, irritable, moody, overwhelmed, anxious, depressed
Cognitive: poor concentration, judgment, memory, worry, seeing negative
+How do you cope with stress?
+Circle of control
In Control
No Control
+How do you resolve conflicts?
+Conflict resolution
1. Know yourself
2. Identify personal needs
3. Choose safe negotiation place
4. Active listening
5. Clearly express your needs
6. Use problem solving and appreciative inquiry to identify problems/options
+Preventing conflicts
Stop
Listen
Observe
Respond
+How do you manage deadlocks?
+Manage deadlock
How it feels
Reframe the issue
Break it down
Restate others point of few
Be flexible
Affirm areas of agreement
Explore best alternatives
+How do you look after yourself?
+Looking after yourself
Prioritize your issues and tasks
Set SMART goals: Specific Measurable Attainable Realistic Timely
Plan small steps
Appreciate what you have achieved
+Looking after yourself
Address conflicts as soon as possible if you can
Identify your strengths in the situation and use them
Focus on positive aspects of the situation and write them down
Delegate and ask for help
+Looking after yourself
Responsibility Pies – We did not get the office space we wanted