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Wednesday Agenda
• Changing For Good• The Power of Habit• The Valve Employee Handbook• Lie to get what you want
__________________________________• Prep for tomorrow’s live sessions
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Changing for Good
• Addictive Behaviors? • Stages of Change Codified• Specific Actions depending on Stage• The Change Spiral
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Change CodifiedStage Characteristics Strategies for Success
Pre-contemplation
Resist change, change the subject, ignorance is bliss, problems come from outside of self, demoralized,
Consciousness Raising, Enabling/Helping relationships, Social liberation,
Contemplation Search for absolute certainty, waiting for magic moment, wishful thinking, premature action – not well considered, each mini-failure makes action harder
Emotional Arousal, Return to consciousness, Self re-evaluation*149 Helping-enabling relationships,
Preparation Even sufficient warnings don't seem to motivate until something dramatic occurs, Action requires preparation, planning is key
Self re-evaluation Commitment*154 Helping Relationships
Action Take preparation too lightly, reliance on a single technique, must have a well considered plan specific to your environment
Counter thinking *181, Environmental Control Reward
Maintenance Even negative habits become our friends, we assume we will succeed the first time, over-confidence, The Spiral of change, zero tolerance
• Self efficacy• Recycling – mini decisions lead to
maxi decisions
Termination Life-long change doesn’t come without ongoing temptation • Free Will vs. Determination
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The Power of Habit by Charles Duhigg
• Riots in the streets of Kufa– Major observed a pattern– Pattern interrupt applied– Riots ended
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Habits
“Habits aren’t destiny. Habits can be ignored, changed, or replaced. . . When habits emerge the brain stops fully participating in decision making. It stops working so hard and diverts focus to other tasks. So unless you deliberately fight a habit – unless you find new routines the pattern will unfold automatically.”
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Keystone Habits
• Self regulation; recognizing the cues/triggers
• Having a plan for dealing with the cues• Modifying the routine for more desirable
outcomes• Relishing in the new rewards
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Applying the Process
• One issue in your firm that needs changing
• What stage are you at right now? • What strategies are needed to succeed?
• How will you maintain the change?
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How does this apply?
• Partners who are stuck in old paradigm• Team members who aren’t progressing• Clients who loose focus and fail to
implement• Ourselves . . .
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Changing for Good
ORID
Objective: What words or phrases stood out?
Reflective: How do you feel about this?
Implications: What meaning does this have for you?
Decisional: How will you use this going forward?
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http://www.the-estheticians.com/
Est. 1974Gross: $525K
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Discovery Process
• Background• Current State• $COPE Assessment• $COPE IT! Analysis• Business Model Review• $COPE Analysis Worksheet
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Observe
• Behavioral Style• Discoveries???• Financial Trends• Habits that may be impeding growth
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Planning
• Rapid Improvement Projects• Mini-dashboard• Habit reengineering
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http://sanmateo.thecleaningauthority.com/
Franchise“Green Seal Certified” Detail & RotationWeb presence Social Media
Gross: $935K
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Jennifer Young Janelle Kam
Business Demo #1• The Cleaning Authority
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Business Building BlocksKey Partners;
Who Helps You
Key Activities;
What You Do
Key Resources
Tangible-Intangible
Costs; Direct and Indirect Revenue and Benefits
Value Provided;
What Customers get
Customers;
Who You Serve
Customer Relationships
How You Interact
Channels;
How You Service Customers
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Decision Support Loops
$Finance
Expectations
Feedback
Personal
Business
Customers
Operations
People
Planning
End Goals
Expectations
Feedback
Day-to-Day
Long Term
Expectations
Feedback
Expectations
Feedback
How do you make decisions?
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