GCCA SeminarIntegrating Safety in Ground Service Organizations
Page 2 GCCA Seminar – Integrating Safety in Ground Service Organisations
Understanding Ground Services
Inco
min
g pa
ssen
ger a
ccep
tanc
e an
d gu
idan
ce to
bag
gage
cla
im
area
s an
d te
rmin
al e
xit,
Mee
ting
and
mar
shal
ling
the
airc
raft,
and
Offl
oadi
ng a
nd
load
ing
the
airc
raft Ac
cept
ance
of e
xpor
t car
go a
nd
mai
l doc
umen
ts,
• Phy
sica
l con
trol a
nd p
repa
ratio
n of
exp
ort c
argo
and
mai
l,
Coo
rdin
atio
n of
airc
raft
serv
icin
g un
its,
• Pre
para
tion
and
dist
ribut
ion
of
fligh
t doc
umen
ts.
Flig
ht p
erm
it an
d ai
rpor
t slo
t ap
plic
atio
ns,
• Pre
para
tion
and
dist
ribut
ion
of
fligh
t pla
n to
the
cabi
n cr
ew
Mak
ing
paym
ents
and
/or i
ssui
ng
guar
ante
es o
n be
half
of th
e ai
rline
s to
rela
ted
inst
itutio
ns s
uch
as te
rmin
al o
pera
tors
, airp
ort
auth
oriti
es, c
usto
ms,
pol
ice
Page 3 GCCA Seminar – Integrating Safety in Ground Service Organisations
Need for Safety in Ground Operations
3
Page 4 GCCA Seminar – Integrating Safety in Ground Service Organisations
Result of Safety issues
Safety Losses
Loss of reputation
Contractual penalties or loss of revenue if flights are delayed or cancelled
Compromised aircraft safety and the potential for a catastrophic aircraft accident
Loss of existing and future contracts
Damaged assets (including aircraft and equipment)
Costs of replacing and compensating injured employees or others
Page 5 GCCA Seminar – Integrating Safety in Ground Service Organisations
Key Elements of Safety Management Systems for ground operations as industry standards
Establishes senior management's commitment to continually improve safety; defines the methods, processes, and organizational structure needed
to meet safety goals
Determines the need for, and adequacy of, new or revised risk controls based on the assessment of acceptable risk
Includes training, communication, and other actions to create a positive
safety culture within all levels of the workforce
Evaluates the continued effectiveness of implemented risk control strategies;
supports the identification of new hazards
SRM
Policy
SA
Safety Promotion
Safety Policy
Safety Risk Management (SRM)
Safety Assurance (SA)
Safety Promotion
Page 6 GCCA Seminar – Integrating Safety in Ground Service Organisations
Gaps in the existing safety management systems
IntegrationThe SMS needs to be implemented within the total operation (Flight, Engineering, Cabin, etc.)
.
1GuidelinesA controlled, corporate, GCAA approved, Safety Management Systems Manual (SMSM) is required2
KPIsPredictive (Forecasting, KPIs) safety programs need to be demonstrated.3
Change ManagementChange Management process to be formalized4
Training Formal Safety Training and Safety Communication to be mandated across the organisation5
Emergency Response and Crisis ManagementEmergency Response Planning to be included within the SMS.
6
Page 7 GCCA Seminar – Integrating Safety in Ground Service Organisations
Incident Lifecycle
Time Details
t0 Normal Operations
t1 Incident Detection & Emergency Response
t2 Crisis Management
t3 Invoke Business Continuity / Recovery
t4 Services operate at partial level
t5 Business at an acceptable level
t6 Return to normal operations
+t4
+t6
+t2
Incident
t0
+t3
tX
Normal Operations
XBAU CrisisRisk Mitigation
Periodic Exercises / DrillsTraining & AwarenessEmergency Readiness
Periodic Update
+t1
+t5
time
Level of Business Operations
Inci
dent
Life
cycl
eA
ctiv
ities
Und
erta
ken Incident LifecycleActivities Undertaken
MAO
RTO
Incident detection and emergency responseCrisis Management
Continuity and RecoveryRestoration
Periodic Update
Page 8 GCCA Seminar – Integrating Safety in Ground Service Organisations
Approach to build safer ground operations
Proactive Preparedness ( ISAGO by
IATA)
Reactive Response
Preparedness( BCM / Incident
/Emergency/Crisis Management)
Safer Ground
Operations
Page 9 GCCA Seminar – Integrating Safety in Ground Service Organisations
Business Continuity Framework aligned to sector requirements
Support functionsLegal & Regulatory Requirements
Technology EnablementSupport Functions
People Technology
Suppliers& Vendors
Physical & Information
Systems
Basic Amenities
BusinessEnablers
Process 1
Process 2
Process 3
Airlines clients like travelers,
visitors, etc.
AIRPORTS’ BUSINESS CONTINUITY MANAGEMENT SYSTEM
AIRPORTS’ BUSINESS CONTINUITY MANAGEMENT SYSTEM
LOC
ATI
ON
BC
M P
LAN
NIN
G
Check-in Management
Security Operations
Baggage Handling
LOC
ATI
ON
BC
M P
LAN
NIN
G
Process 4Airside Operations
Page 10 GCCA Seminar – Integrating Safety in Ground Service Organisations
Business Continuity Framework aligned to sector requirements –Implementation Output
Incident managementplan
BRP Operationsresumption plan
IT recoveryplan
Protect, sustain, respond, resume, recover, restore and return
Network recoveryplan Technology layer
Supply chain recoveryplan
Premises recoveryplan
Personnel recoveryplan Business layer
Recover
DRP
Emergency responseplan Crisis managementplan
Technology Recovery Plans
Page 11 GCCA Seminar – Integrating Safety in Ground Service Organisations
Implemented the first ever BCM for an International Airport in compliance with aviation sector requirements
Value delivered to client• Minimization of financial loss to the organization while complying with regulatory and statutory requirements• Presence of a comprehensive Media/Internal Communication Plan in the event of an incident• Increased BCM awareness amongst personnel• Clearly defined and assigned roles and responsibilities for the ongoing management of the business continuity program• Enhanced brand image, reputation of the organization, protection of employees, property and other assets
1. BCM for Delhi International airportBackground• New Delhi airport is constantly faced with ever-evolving threats and risks associated with the aviation industry• Business Continuity Planning for the client’s operations at the airside, landside and terminal space
EY Approach• Assess the current state of business continuity and emergency response preparedness for the DIAL• Identification of the operational critical processes and perform a risk analysis on the critical operational processes• Development of the recovery strategies for the critical processes • Developed Business Continuity Plan for effectively responds to various threats and vulnerabilities thereby ensuring the continuity of critical
operations• Perform training programs for various stakeholders to increase the BCM awareness and to create a Business Continuity Management
framework for ongoing management of the program• Conducted testing for sample critical processes including site movement of critical resources to fallback location and resume operations, and
simulated electrical outage for Terminal – 3 and associated buildings.
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