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Recommendations
for Workplace Violence
Prevention Programs
(Late-Night Retail
Establishments)
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What Is WorkplaceViolence?
Workplace violence is any physicalassault, threatening behavior, or
verbal abuse occurring in the work
setting
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Workplace ViolenceViolence is a leading cause of
workplace fatality, resulting in average
of 700+ deaths annuallyThe most common type of workplace
fatality is a shooting during the
robbery of a retail, service ortransportation worker
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Extent of Problem Job-related homicides in retail trades
accounted for almost half of all workplace
homicide Homicides in convenience and other
grocery stores, eating and drinking places,
and gasoline service stations constituted
the largest share of homicides in retailestablishments
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Assaults and Homicides
0
200000
400000
600000
800000
1000000
1200000
1400000
1600000
simple assaults
aggravated assaults
rapes, sexual assaults
robberies
homicides
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Risk FactorsContact with the public
Exchange of money
Delivery of passengers, goods, or
services
Having a mobile workplace such as ataxicab
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Risk Factors (Contd)Working alone or in small numbers
Working in high crime areas
Working late, at night, or during early
morning hours
Guarding valuable property orpossessions
OSHAX.org The Unofficial Guide to the OSHA
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Violence PreventionManagement
Commitment and
EmployeeInvolvement
Worksite
Analysis
Hazard
Prevention and
Control
Training
Evaluation
OSHAX.org The Unofficial Guide to the OSHA
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1a. Management CommitmentCreate and share a policy of
violence prevention
Take incidents seriously
Outline a security plan
Assign responsibility, authority andresources
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Hold employees accountable
Encourage prompt reporting and
trackingEncourage employees to get
involved and make
recommendations
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Make sure employees who reportproblems or experience an incident
are not punished or discriminated
(11c) againstWork with others to improve security
- police
- landlords
- employer associations
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1b. Employee Involvement
Participate in surveys and offer
suggestions
Assist in security analysis and inspectionHelp evaluate prevention and control
measures
Train other employeesShare on-the-job experiences with other
employees
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2. Worksite Hazard Analysis
Step-by-step, common sense look
at the workplace to find existing and
potential hazards.- review records and past incidents
- workplace security analysis
- periodic safety audits
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3. Prevention StrategiesReduce the risk of robbery by:
increasing the effort that the
perpetrator must expend
increasing the risks to the perpetrator
reducing the rewards to theperpetrator
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3. Hazard Prevention and ControlEngineering controls and
workplace adaptation
Administrative and work practice
controls
Post incident response
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Engineering ControlsVisibility and
lighting
Drop safes
Video
surveillance
Height markers
Door detectors,
buzzers
Alarms
Bullet resistant
barriers
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Administrative and Work Practice Controls
Integrate violence prevention into daily
procedures
Minimal cash in registerEmergency procedures, systems of
communication
Procedures to use barriers & enclosures Increase staffing at high risk locations/times
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Administrative and Work Practice Controls
Lock delivery doors
Establish rules for workers leaving facility
Lock doors when not open, procedures foropening and closing
Limit access
Adopt safety procedures for off-site work
OSHAX.org The Unofficial Guide to the OSHA
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Post Incident Response
Get medical care for injured victims
Report to police and other authorities
Inform management
Secure the premises - safeguard evidence
Prepare incident report immediately
Arrange appropriate psychological
treatment for victims
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4. Training Ensure that all staff are aware of security
hazards and protective procedures
Workers
potential risks
operational procedures
use of security measures
behavioral strategies incident response
emergency action
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5. EvaluationRecordkeeping
Injuries
Incidents
Hazard analyses
Recommendations from police,
consultants, employees
Hazard correction
Training and safety meetings
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yReview the results of safety audits
yReview post incident reports
yReview minutes from safety meetings
yAnalyze trends in incidents, injuries,etc...
yConsult with employees before & after
worksite changes
yUpdate information on violence
prevention strategies