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10 Steps
To Become a
CertifiedService Center
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What Is theCertified Service Center Program?
Program to help identify those facilities
that are most likely to provide positive
service experiences.
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Mission
Identify quality service providers
To consumers
To manufacturers Promote positive service experiences
Establish service quality standard
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History
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Types of Service Centers
Appliance
Audio Video
Business Office Equipment
Communications
Computer
Consumer Electronics
Home Theater
Mobile/12 Volt
Satellite/Antenna
Security System
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Certified Service Centers
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Certified Service Centers
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Certified Service Centers
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Certified Service Centers
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Certified Service Centers
Electronics Division
Communications Division
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Certified Service Centers
ABL Electronics
D&T Appliance Service Company
Electronic Specialist
Glass Antenna Service
McCann Electronics, L.L.C.
New England Communications Systems, Inc.
Roe Communications, Inc.
South Jersey TV, Inc.
Sterling Electronics, Inc.
The Appliance Doctor Thompson Electronics Service
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Manufacturer Supporters Appliance Parts Distributing Association (APDA)
DCCM Cellular
Dey Distributing
Electrolux Frigidaire
LG-Zenith
Flarion Technologies
Haier
Hitachi America
Mitsubishi
Night Owl Optics
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More Mfg. Supporters
Kenwood
Motorola
Panasonic Consumer Electronics
Parasound Products
Philips Consumer Electronics
Pioneer Electronics
Rostra Precision Controls Samsung Electronics
Sharp Electronics
Soliloquy Loudspeaker Co.
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Why become certified?
Tell customers that quality is important
Increase perceived value of your service
Bolster customer confidence Differentiate your business
Increase customer base
Gain from the process
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Incentives to Become a CSC
Hitachi- CSC recommendation in owners manuals
Pioneer-$100 towards CSC application fee
PSA-Free Cost of Doing Business Program-$65
-Free Appliance Tech Certification-$100
-Free 1 year PSA & PSAnet dues-$95
-Free financial analysis by CPA-$1,000
ETA-Free 1 year membership-Free CET Exam Study Guide-$60
-Free Set ETA Antenna Study Guides-$50
-Free Customer Service Specialist Study-$30
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additional CSC incentives
NARDA-$300 annual membership which includesa one year CEA membership
NESDA-free registration at annual NPSC
USA-$100 towards Service InstituteRegistration or membership
Additional Industry partners are announcingupcoming incentive plans
(Kenwood and Mitsubishi)
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How do we apply?
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Requirements
Service Facility
Code of conduct Test equipment/Tools
Service and warranty policies
Management skills Technical certification
Licensing, insurance and appearance
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1. Repair Facility
Suitable Facility
Comply with zoning ordinances
Supply Photographs
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2. Code of Ethics
Agree to conduct business ethically
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3. Test Equipment
Submit list of test equipment
Agree to maintain in good repair
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4. Customer Service Policy
Communication with customer
Tracking quality of customer service
Written and Posted
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5. Technical Certification
25% of techs certified
Recognized certification programs
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6. Service Manager Certification
Employ one manager that has passed theCertified Service Manager exam
From any qualified association or college
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7. Licensing
Comply with federal, state and localbusiness licensing and zoning laws
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8. Insurance Coverage
Business liability
Coverage for customer merchandise
Supply copy of insurance certificate
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9. Service Warranty
Post written warranty
Include reasonable labor coverage
Include reasonable parts coverage
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10. Professional Appearance
Display signage
Be clean, neat and professional
Written dress code for employees thatinteract with customers in person
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Investment Calculation
Base Fee 475
Assoc Membership -9050% Tech Certification -90
C/S Certification -25
Extended Payments (+90)-------------------------------------
Total Investment xxx
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