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STUDENT NAME
mc06040
MBA
HRM
VIRTUAL UNIVERSITY OF PAKISTAN
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Brief Introduction of the
OrganizationOverview of National Bank
1- NBP maintains its position as Pakistan's Premier Bank
2- It is the major business partner of the Government of
Pakistan
3- It specially emphasis on fostering Pakistan's economic
growth througha ) Aggressive
b ) Balanced lending policies
Continued
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Brief Introduction of the
OrganizationBusiness Volume
1. Non Interest based income shows impressive increase of
about 3.7 billion Rupees.
2. Administrative expenses increase by 25 % due to training
facilities development.
3. Credit rating maintained at AAA by JCR Credit RatingAgency.
4. It has assets of 350 Billion Rupees
Continued
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Brief Introduction of the
OrganizationBusiness Volume
5. It follows the International Accounting Principles ,
Islamic Accounting Principles and regulations of
Institute of Chartered Accountants of Pakistan
( Source: NBP Quarterly Report September 2008 Pg No 9-10)
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Brief Introduction of the
OrganizationCompetitors
First Women Bank Limited FWB
The Bank of Khyber KB
The Bank of Punjab BOP
Public Sector
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Brief Introduction of the
OrganizationCompetitors
My Bank Limited
Bank Al-Falah Limited
Bank Al Habib Limited
Askari Bank
Faysal Bank Limited
Metropolitan Bank
Limited
Private Sector
MCB Bank Limited
ABL Pakistan
Atlas Bank
Habib Bank Limited Saudi Pak Bank Ltd
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Brief Introduction of the
OrganizationCompetitors
ABN Amro Bank Al Baraka Islamic Bank
American Express
CITI Bank
Deutsche Bank
Doha Bank
Foreign Banks
Habib Bank A. G. ZurichCorporation
Mashreq Bank PJSC
Oman Bank
Standard Chartered
Bank
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Brief Introduction of the
OrganizationCompetitors
Specialized Banks
Zari Tarqiati Bank Ltd.
Industrial Development Bank of
Pakistan
Punjab Provincial Cooperative Bank
Limited
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Organizational Hierarchy
ChartHierarchy Of The Organizational Structure
PRESIDENT
BOARD OF DIRECTOR
MEMBER EXECUTIVE BOARD
BRANCHMANAGER
REGIONALCHIEFZONAL CHIEF
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Organizational Hierarchy Chart
Head Office
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Organizational Hierarchy Chart
Jhelum
Branch
Hierarchy
Branch Manager
Departments
CreditSanction Dept
CorporateBanking Dept Credit
AdministrationDepartment
Foreign Trade
Finance
IT
Operations
Administration
Agriclture
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Training Program
I was selected to do my internship in National Bank
of Pakistan. I followed the training programme in
these Departments
DEPOSIT DEPARTMENT
CLEARING DEPARTMENT
BILLING DEPARTMENT
ACCOUNTS DEPARTMENT
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Training Program
Tasks in Deposits Department
I was giving tutorial on the deposit department about :-
1- How to collect deposits from customers
2- How to pursue customers
3- Introduction to Customers
I worked on following types of deposits offered by National Bank
1. Current deposit2. Saving bank deposit
3. Profit and loss saving account
4. Fixed deposit
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Training Program
Tasks in Clearing Department
I was giving tutorial on the Clearing department about :-
1. How to perform Clearing of Instruments
2. How to pursue Outward and Inward Clearing
3. How to post the balance after Clearing
4. Advantage of Clearing House
5. Function of Clearing Department
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Training Program
Tasks in Clearing Department
I worked on following types of Clearings in National Bank
1. Inward Clearing ( Same Branch )
2. Outward Clearing ( Another Bank)
3. Clearing House
4. Scrutiny of pay in slip5. Procedure after scrutinizing
6. Procedure of clearing at clearing house
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Training Program
Tasks in Billing Department
I was giving tutorial on the Billing department about :-
1. How to perform Billing of Receipts
2. How to pursue Billing Account of Account Holder
3. How to post the balance after Billing
4. Functions of Billing Department
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Training Program
Tasks in Billing Department
I worked on following types of Bills in National Bank
1. Inward Bills for Collection ( Demand Drafts )
2. Outwards Bill for Collection ( Treasury Bills
Documentary bill, Pay order)
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Training Program
Tasks in Accounts Department
I was giving tutorial on the Accounts department
about :-
1. How to maintain Journal of Accounts
2. How to maintain Vouchers System
3. Functions of Billing Department
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Training Program
Tasks in Accounts Department
I worked on following types of Accounts in National
Bank
1. General ledger
2. Statement of daily affairs.
3. Cash book or Cash cum day book.4. Transfer book
5. Income and expenditure ledger, etc.
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Structure of HRM
Department
DEPARTMENTAL HIERARCHY
Vice president
Human Resources
Manager
Total compensation
Manager
people &
Organizational
development
Manager
Labor relations
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HRM Process in the
Organization
HUMAN RESOURCE MANAGEMENT PROCESS IN
THE ORGANIZATION
National Bank of Pakistan has an existing Human Resource developmentdepartment, which operates to:-
Increase the exist in g sk i l ls of the peop le exist in g
New people com ing in the organizat ion
In order to achieve its objectives in a more efficient and effective manner
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HRM Process in the
Organization
HUMAN RESOURCE MANAGEMENT PROCESS IN
NBP
The HRM process consist of the interrelated activities in National Banklike :-
Recruitment
Selection
Training Compensation and supervision
When applying the process diversity, labor laws and privacy is
considered
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HRM Process in the
OrganizationHuman Resource Planning and Forecasting
Organizational Study
To Determine the organizational mission
Scan the organization environment
Set strategic goals:
Formulate a strategic plan
Course of action is designed
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HRM Process in the
OrganizationHuman Resource Planning and Forecasting
These are steps of Planning process in NBP
Determining the objectives
Defining skills required to meet objectives
Determine additional human resourcesrequirements
Develop action to meet the anticipated HR
needs
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HRM Process in the
OrganizationHuman Resource Planning and Forecasting
Forecasting
Zero- base forecasting
This method uses the NBPs current level of employment as the starting point for
determining future staff needs in NBP
Bottom- up approach
It is a forecast method in which each successive level of the NBP, starting with the lowest
and forecast its employee requirements in order to ultimately provide an aggregate
forecast of employment needs.
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HRM Process in the
OrganizationHuman Resource Planning and Forecasting
Forecasting
Use of mathematical models
Mathematical model also use for forecasting HR requirements. It defines relationship
between demand and the number of employees needed
Simulation
It is a technique for experimenting with a real world situation through a mathematical
model representing that situation
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HRM Process in the
OrganizationEmployees Recruitment & Selection
Preliminary CV
Screening by
Software
Entry Test
and Initial InterviewPreliminary Interview
Selected CandidatesHR Interview
Final Panel / Group Interview
Selection & Offer
NBP Recruitment Process
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NBP has devoid Two basic training techniques
First is related to the training and development ofmid term plan, regarding new & middle level
employees
Second, the training & development for long termplan, regarding the career development of higher
level employees
HRM Process in the
OrganizationTraining & Development
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NBP applies on-job and off-job strategies to train its
employees
NBP training & development academy advises Job
rotation to ensure & facilitate the producing of all
rounder
HRM Process in the
OrganizationTraining & Development
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The training plan is started at least 2 months before
the commencement of New-year, in order to make iteasy for the socializing and orientation of the new
employees
NBP believes in pre-post training test for existing
employees & post training test for new employees
HRM Process in the
OrganizationTraining & Development
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HRM Process in the
OrganizationPerformance Management
In personal traits evaluation there are ten things
1. Discipline and Punctuality
2. Initiative and Drive
3. Team Spirit
4. Intelligence5. Honesty
6. Interpersonal Relationship Skill
7. Creativity and Innovations
8. Flexibility
9. Loyalty and Devotion
10. Fitness
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HRM Process in the
OrganizationPerformance Management
And in performance factor there are also ten things
1. Professional Knowledge
2. Improving Corporate Culture
3. Decision making ability
4. Ability of visualize and plan5. Ability to act on emergent situation
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HRM Process in the
OrganizationPerformance Management
6. Ability to implement decisions
7. Ability to guide and create team work
8. Communication Skills
9. Customer Relationship
10. Acquaintance with technological improvement
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HRM Process in the
OrganizationPerformance Management
Performance Evaluation
An employee has not any right access to his/her Annual
Confidential Report, but s/he will be informed; so that s/he
can correct/improve/rectify himself/herself from his/herweaknesses if s/he has any.
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HRM Process in the
OrganizationPerformance Management
After finishing the Annual Confidential Report (ACR) inpaper HR department enter those reports in the
database
On the Basis of Evaluation Benefits are offered in termsof promotions, rewards etc
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HRM Process in the
OrganizationCompensation , Benefits and Types
Different types of compensation includes
Base Pay
Commissions
Overtime Pay
Bonuses, Profit Sharing, Merit Pay
Stock Options
Travel/Meal/Housing Allowance
Benefits including:
dental, insurance,
medical, vacation,
leaves, retirement,
taxes
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HRM Process in the
OrganizationOrganizational Career Management
Resignation
When an employee wants resignation, he has to apply in Human Resource
Department. He should notice Human Resource Department three months before
he resign. If he fail to inform three months before then he has to pay three
months gross salary amount
After an employee applying for resignation Human Resource Department will
query all the branches that the employee has any transaction with any branch or
not. If the branches reports are ok then the Head of HRD approve his/her
resignation and send to the employees Branch Manager
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HRM Process in the
OrganizationLabor management Relations
The Society for Labor welfare is formed within the NBP which functions
with the help of mismanagement so form a good cohesive relationship andprovide
1- To provide immediate relief to any accidental causality
2- Provide some benefits to the heirs of the on job deceased
3- Arranges Variety Shows for the families of the Employees
4- Arrange Educational funds or Benefits for the Employees
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Critical Analysis
Practicing Human Resource Knowledge Effectively
Train Staff with latest IT tools and Knowledge
Improve General Banking Facilities
Change the Mind of Old Employees to Adapt ITUnclear Brand Image of Bank
People Think it as Govt. Bank with Lack of Facilities
Lack to Handle Foreign Exchange
Customers wants fast and innovative servicesHR management is less existent
Motivational Tools are not followed
Promotion of employees is not done regularly
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SWOT Analysis of NBP
STRENGTHS
1. Financial Strength
2. High Percentage of Gross Profit3. Large number of Branches
4. Govt. Support Image
5. Huge Assets
6. Large Number of Govt. Deposits
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SWOT Analysis of NBP
WEAKNESSES
1- Traditional Approach
2- Lack of IT Infrastructure3- Burden of Running Extra Branches
4- Lack of Modern Banking Products
5- Low No. of Online Branches
6- Inside Recruitment ( Not on Merit)7- Weak Customer Handling
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SWOT Analysis of NBP
OPPORTUNITIES
1- Electronic Banking
2- Micro Finance
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Conclusion
After the completion of my internship report I draw the
following Conclusions :-
1. NBPs process of sanctioning advance is lengthy2. NBPs staff members are not Comparatively well trained
3. NBPs HR Management is Poorly Working
4. NBPs pay large amounts on administration cost
5. NBPs Customer handling is poor6. NBPs record on paper is awesome but it lacks the latest
banking techniques and technology
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Recommendations
Areas Where Improvements is to be needed
1. Internal & External Audits
2. Communications Skills3. Aggressive marketing strategies in banking
4. Institutionalization of Human Resource Management
5. Research and Development facilities should be improved
6. Look into Scope of Investment Banking
7. Stop Money laundering and white-collar crimes
9. General working conditions ought to be improved
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Thank You