Anexperiencelike nowhere else.
Atlantis holds a lifetime of spectacular memories. Only at Dolphin Cay can you get up close to playful dolphins and interact with friendly sea lions. Snorkel the Ruins or glide alongside sleek stingrays. At Aquaventure, one of the world’s largest and most amazing water parks, every day is fi lled with non-stop fun, thrills and adventure. Continue the rush at Atlantis Casino. Place your bets at the Caribbean’s grandest gaming destination.
To learn more about these exciting programs, please visit our cruise partners’ websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines or Royal Caribbean International. Or to begin off ering these Atlantis Excursions through your cruise line, please contact [email protected].
Atlantis. There’s no such thing as too much amazing.
Download our FREE app at atlantis.com/app.
5:09 PM
Flamenco Beach, Culebra
patricia y, New York
If you only stay in San Juan during your time in PR, you are missing out, my friend! Take the ferry to Culebra, a small island off the eastern coast of Puerto Rico. When you get there, go to the #2 ranked most beautiful beach IN THE WORLD, Flamenco. Its super fine white sand and crystal clear calm waters await you. It's TOTALLY worth it if you're looking to unwind. It's my favorite part of PR. I GO EVERY YEAR.
BBESTESTKEPTKEPTSECRSECREETT
Flamenco is not only one of the most award-winning beaches in the Caribbean. It’s a five star world class attraction. Live your own five star vacation story.
traveler reviewa
DOMINICAN REPUBLICDOMINICAN REPUBLICHAS IT ALLHAS IT ALL
By land or by sea.
©2014 U.S. Virgin Islands Department of Tourism
THE ONLY DIFFERENCE IS
EVERYTHING
Dock in the U.S. Virgin Islands to discover three islands, four ports and a world of difference. Convenient downtown locations, full-service facilities, premier shopping, multimillion dollar renovations—being your port of call is our calling. Learn more at www.viport.com and www.wico-vi.com.
FREDERIKSTEDST. CROIX
WEST INDIAN COMPANYST. THOMAS
CROWN BAYST. THOMAS
GALLOWS BAY DOCKST. CROIX
“
F D
Fourth Quarter 2014 • Cruising Magazine 7
Micky ArisonChairmanCarnival Corporation
Karl L. HolzPresidentDisney Cruise Line
Richard E. SassoPresident & CEOMSC Cruises (USA) Inc.
Kevin SheehanFCCA Chairman,President & CEONorwegian Cruise Line Holdings Ltd.
Stephen A. NielsenVice President,Government AffairsPrincess Cruises
Adam GoldsteinPresident & COORoyal Caribbean Cruises Ltd.
Omari BreakenridgeDirector, Communications & Design
Terri CanniciVice President, Operations
Adam CeseranoSenior Vice President
Carlos SantamarinaDirector, Membership Events & Programs
Jessica LalamaExecutive Assistant
Raquel NalesAdministrative Assistant
Justin PaigeManager, Communications, Research & Marketing
Michele M. PaigePresident
41 Dominican Republic Has It All
44 Nature’s Charms Are Just the Beginning in Martinique
48 A Divine Year for MSC Divina
50 Carnival Cruise Line Announces Shipboard Concert Series Lineup for 2015
52 The World Changes, Colombia Grows and Proexport Moves Forward
25 21st Annual FCCA Conference and Trade Show: A Success Story for the FCCA, St. Maarten and All Attendees
28 On-site at FCCA Conference’s CEO Roundtable: Cruise Leaders Discuss New Ships and Where They'll Go
31 Port Development from the Destination and Cruise Line PerspectivesBy Russell Daya, Director, Global Port Operations/Developments and ItineraryPlanning, Disney Cruise Line
36 Cayman Islands’ Diverse Experiences, Attractions and Culture Offer an Idyllic Caribbean Getaway
54 FCCA Foundation Delivers Holiday Cheer and Festivities to Deserving Children
Cover photo:Cayman Islands
9 President’s Letter
12 Cruise Industry News & Platinum Highlights
60 Faces in the Industry
64 Meetings with the FCCA
CRUISINGTHE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE
Fourth Quarter 2014
Florida-Caribbean Cruise Association (FCCA)11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026Phone: (954) 441-8881 • Fax: (954) 441-3171Website: www.f-cca.com • E-mail: [email protected] Magazine © 2014 ~ All Rights Reserved.Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.
To subscribe or change your address, please send requeststo [email protected]
The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information,services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.
FCCA Member LinesAIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line
Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn • TUI Cruises
FCCA Staff
Departments
Features
SpotlightCover ImageExecutive Committee
FLORIDA-CARIBBEANCRUISEASSOCIATION
“Coming together is a beginning; keeping together is progress; work-
ing together is success.” –Henry Ford
A new year often prompts us to reflect on the past and look to the
future. It forces us to focus on our successes, failures, strengths and
weaknesses. Hopefully you see mostly successes and strengths and
develop ways to build on them. However, keeping our weaknesses in
sight, instead of turning a blind eye to them, and bulking them up
becomes equally important. After all, opportunities for improvement
always exist; even the strongest muscles benefit from new exercise.
Of course, true progress comes not through sudden, drastic change, but
through long-term planning and adaptation. Most businesses and success-
ful individuals build on this foundation, with fundamentals that remain
unwavering, even in the midst of constant innovation and improvement.
The cruise industry continually proves and upholds these principles, and
the FCCA helps cruise tourism stakeholders learn these lessons and apply
them through partnerships and inside access and information to the inner workings of an industry.
The FCCA offers this through its numerous events, access to Member Lines and their executives, up-to-date
information and trends, and much more. You can read about some of these resources and opportunities in this
edition of Cruising, such as gaining insight from the 21st annual FCCA Conference & Trade Show, which took
place in St. Maarten from October 6–10, 2014 and had these objectives in mind with its meetings, workshops,
functions and networking opportunities.
Other articles in this magazine grant insight from FCCA Member Line executives, such as Russell Daya, direc-
tor, global port operations/development and itinerary planning, Disney Cruise Line, discussing his Conference
workshop, along with a recap from the CEO Roundtable and opening speeches. Plus you can celebrate MSC
Divina’s one-year anniversary in PortMiami; jam with Carnival LIVE; and meet the multiple new presidents
and/or CEOs for Carnival Cruise Line, Celebrity Cruises, Cunard Line, Holland America Line, Norwegian
Cruise Line and Royal Caribbean International.
This issue also highlights the FCCA’s charitable arm, which just completed the 18th annual Holiday Gift
Project and delivered thousands of smiles to underprivileged children throughout 33 Caribbean, Mexican and
Latin American destinations. And the FCCA shares the spotlight with one of its most significant parts—its part-
ners—in pieces by the Cayman Islands, Dominican Republic, Martinique and PROCOLOMBIA.
So take a minute or hour to learn some of what the FCCA and its partners can offer to help you build strength,
even from weakness. During this time of reflection, think about how the FCCA can help you grow and move
forward through its opportunities, relationship building, inside access and knowledge of the industry’s inner-
workings.
Respectfully yours,
Michele M. Paige
President
FCCA
Fourth Quarter 2014 • Cruising Magazine 9
(Center) Hon. Richard Sealy, Minister of
Tourism and International Transport for
Barbados with Michele M. Paige and
Kevin Sheehan, FCCA Chairman, and
President and CEO of Norwegian
Cruise Line Holdings Ltd.
President’s Letter
Two Jewels Meet: Norwegian Jewel
Arrives at Bayport Cruise Terminal,the “Emerald of Gulf Coast”
In the Bayport Cruise Terminal’s first
full season of operation, the original
number of parking spaces has increased
from 800 to more than 1,700 to accom-
modate the growing number of passen-
gers. The state-of-the-art terminal com-
bines modern design with passenger
accessibility and is a short drive from
downtown Houston’s restaurants,
hotels and regional airports, making it
an ideal point of embarkation and dis-
embarkation.
Norwegian Cruise Line realized this
potential and will homeport Norwegian
Jewel at Bayport Cruise Terminal,
bringing with it significant economic
impact for the greater Houston region.
Plus Princess Cruises returned for its
second season in Houston and a total of
24 sailings.
To view the sailing schedule and book
a cruise with Princess Cruises, visit
www.princess.com or call 1-800-
PRINCESS. To book a cruise with
Norwegian Cruise Line, contact a trav-
el professional or call Norwegian at 1-
800-327-7030 or visit www.ncl.com.
Antigua and Barbuda’s New TourismAction Agenda Set to Achieve PositiveImpacts Throughout the Destination
Antigua and Barbuda has developed a
tourism action agenda centered on three
new destination stewardship initiatives.
These projects, which were developed
and agreed to collaboratively by more
than 50 stakeholders, include: develop-
ment of a sustainable tourism strategy
and new community-based cultural
tourism products, as well as mapping
cultural heritage sites in order to
improve interpretation materials for
tourists.
The action agenda responds to priori-
ties identified from a rapid sustainable
destination assessment conducted in
August. Antigua and Barbuda’s areas of
good practice, as well as opportunities
for improvement, are the basis for the
action agenda. The new action projects
were selected based on their potential to
increase the long-term viability and
positive impacts of tourism in the desti-
nation. Working groups were formed to
bring the three key initiatives to
fruition, with a goal of producing tangi-
ble results within the next 12 months.
Pullmantur Cruises Will VisitBonaire 37 Times StartingSeptember 2015
Pullmantur Cruises will call Bonaire
starting September 2015, adding 37
vessel arrivals and 100,000 cruise pas-
sengers and making it possible for local
Bonaireans and international passen-
gers to embark and disembark in
Bonaire.
Tourism Corporation Bonaire projects a
total of more than 250,000 cruise pas-
senger arrivals for the 2015 calendar
year. For the 2016 calendar year, it
expects more than 300,000 passengers.
Bonaire is rapidly transforming into a
year-round cruise destination. For more
information, please contact Tourism
Corporation Bonaire (599) 717-8322 or
e-mail (ethselpieternella@tourism-
bonaire.com).
MSC Divina’s Inaugural Call atCartagena de Indias Cruise ShipTerminal
The past 16th of November, MSC
Cruises’ MSC Divina made its inaugu-
ral call at the Cartagena de Indias
Cruise Ship Terminal. With traditional
Palenqueras and cumbia dancers, the
passengers had a special welcome full
of joy and happiness.
Onboard, the cruise line hosted the tra-
ditional plaque exchange ceremony.
Dionisio Vélez Trujillo, the major of
Cartagena, along with representatives
from the Port of Cartagena, PRO-
COLOMBIA, the tour operator Aviatur,
among other authorities, had a wonder-
ful evening visiting the ship and learn-
ing about its onboard amenities.
Dominica’s Cruise Development
12 Cruising Magazine • Fourth Quarter 2014
Cruise Industry News & Platinum Highlights
Fourth Quarter 2014 • Cruising Magazine 13
Dominica expects a 3.5 percent
increase in cruise passengers, to over
290,000, as it welcomes eight new
cruise ships for the 2014/2015 cruise
season from cruise lines such as
Princess Cruises, TUI Cruises, Carnival
Cruise Lines and Costa Cruises. To
handle the passengers and vessels,
$12.5 million is budgeted for port
improvements to safely berth larger
cruise ships in the future.
Dominica also embarked on a project to
enhance the welcome reception at its
cruise ports and sites. Visitors can now
experience the rich and unique culture
of Dominica through music and dance.
Plus the island instituted a program to
give cruise passengers priority access
to Dominica’s most popular attraction,
the Trafalgar Falls. Tours booked
directly through cruise lines can exclu-
sively visit the renowned site between
8:00 AM and 12 PM, allowing for a
better experience, less overcrowding
and a hassle-free experience.
Grenada Tourism Authority Screens“Cities of the Caribbean”
The Grenada Tourism Authority (GTA)
screened “Cities of the Caribbean” by
Martiniquan filmmaker Patrick
Baucelin at the Grenada National
Museum in recognition of Caribbean
Tourism Month. Seventy students,
tourists and enthusiasts watched the 70-
minute film tour 31 Caribbean islands.
The documentary, which took four
years to complete, captured St.
George’s, Grenada’s capital. After men-
tioning the 1650s French presence, it
showcased the Carenage, the Christ of
the Deep’s statue, the churches’ and
buildings’ Georgian architecture, and
the Sendall Tunnel connecting the har-
bor to the Esplanade. It also exhibited
steelpan, the cricket stadium, and the
fish market.
“I endeavour to unite the Caribbean
through knowledge of our cultural her-
itage and geography, which can encourage
increased cultural exchanges and regional
tourism,” said Baucelin, who joined the
screening from Celebrity Summit.
Cruise Into the Culture Capital ofthe Caribbean, Enchanting Trinidad
Trinidad’s Cruise ship season officially
opened on November 13, 2014 with the
arrival of Saga Sapphire at the Port of
Port of Spain. Disembarking passengers
were serenaded by the melodies of steel-
pan music and treated to an exciting cul-
tural display featuring traditional
Carnival characters and costumed
dancers. Passengers also experienced
something debuted this season, the
recently completed quayside project fea-
turing designs from local Carnival band
leader, Brian Mac Farlane, and depic-
tions of local icons and attractions that
create memorable photo opportunities.
The capital city of Port of Spain sits on
a spectacular coastline and teems with
activities for even the most discerning.
With beautiful public squares, parks
and historic buildings, the city provides
the perfect escape for an enjoyable day
of relaxation and exploration.
Banana Coast Is a Hit with CruisePassengers
After hosting more than 13,000 passen-
gers and crew in October and
November 2014, Banana Coast proved
to be a hit with Norwegian Cruise Line
and Holland America Line passengers.
Comments included “Don’t change a
thing! It’s perfect!” and “We should
have anchored here for three days — I
don’t have time to see everything!”
Located in Trujillo, Honduras, the port
offers an authentic experience of a
sleepy, coastal town founded by the
Spanish in 1525. Streets lined with
locals selling arts and crafts, clothing,
jewelry and food, along with the port’s
proximity to the beach (one block
away) and historical attractions (five
blocks away) provide something for
everyone. Plus shore excursions—
ranging from historical excursions and
private beach breaks to nature hikes and
ATV rides through the jungle—
immerse guests in history, culture,
environment and adventure.
As one guest wrote, “Banana Coast is a
refreshing change from the norm.”
Cabo San Lucas Offers a World ofBoundless Beauty and Excursions
Discover how the secrets of the desert and
the beauty of the sea come together to form
Cruise Industry News & Platinum Highlights
14 Cruising Magazine • Fourth Quarter 2014
Cruise Industry News & Platinum Highlights
a real paradise in one of the most beautiful
and exclusive cruise ports destinations of
Mexico, Cabo San Lucas, B.C.S.
Enjoy the extraordinary weather, amaz-
ing landscapes and endless shore excur-
sions, like The Camel & Mexican
Outback Adventure, Cabo by Land &
Sea, Desert & Beach Jeep Adventure,
Mini Jeep Off Road Desert Expedition,
Up Close Whale Watching, Sea of
Cortes Snorkel Experience & Scuba
Diving, Dolphin Swim Encounter,
Cabo Sport Fishing, Kayaking,
Golf, and much more, surrounded by
all kinds of restaurants, shopping cen-
ters, coffee shops, hotels and malls.
As a port we have all the required ser-
vices for cruise ships and tourists, as
well as the International Ship and Port
Facility Security Code, the Clean
Industry Certificate, and the ISO 9001
Quality Certificate.
PPI Group Expands Publicationsand Grows Operations
South Florida–based PPI Group contin-
ues to expand its roster of custom pub-
lishing titles with the addition of La
Belle Helene, the magazine for the
Saint Lucia Hotel & Tourism
Association. The consumer lifestyle
publication debuted with a brand-new
design winter 2014 and can be found
throughout hotels and other tourism
venues on the island. The company’s
publishing division is currently in pro-
duction on several other new and excit-
ing publications for the year ahead.
Meanwhile, PPI Group’s broadcast oper-
ations division also continues to grow
exponentially in its list of clients and pro-
jects, with new videos recently produced
for the Bacardi Cruise Competition, sev-
eral Fort Lauderdale attractions, national
jewelry brands, and AT&T subsidiary,
Wireless Maritime Services.
More and exciting projects are on deck
for 2015 as the company continues to
further expand its services and partners.
PPIGroup.com
St. Vincent and the GrenadinesCelebrates Tourism Month
November was tourism month in St
Vincent and the Grenadines, celebrated
under the theme: “Tourism is every-
one’s business: Live it, Love it,
Embrace it!” The planned activities
included special events for cruise calls
to the Kingstown Cruise Terminal.
Saturday, November 15th, Aida Luna
and Saga Sapphire passengers enjoyed
an exhibition of local arts, crafts and
cuisine. The Royal St Vincent and the
Grenadines Police Force Band provid-
ed live entertainment on Monday,
November 17th for Azura visitors. On
Monday, the 24th, Ventura passengers
experienced Vincy Fiesta, a concert
featuring a variety of performances by
cultural groups, local celebrities and
cultural ambassadors, Shornel
“Scorpion” Williams and Orande
“Bomani” Charles. The month of activ-
ities culminated with an award ceremo-
ny and cocktail to recognize outstand-
ing stakeholders in the various tourism
industry sectors.
Guadeloupe Certified in CruiseExcellence
Three agents from Guadeloupe Island
Tourism Board successfully completed
Aquila Center for Cruise Excellence’s
training program on September 29th
and are now known as internationally
certified tour guides. Aquila awarded
their certificates during the 21st annual
FCCA Cruise Conference & Trade
Show. At the same event, Tropical Tour
agency received the ACE Tour
Operator Designation.
These Aquila programs help tour oper-
ators and cruise destinations around the
world achieve excellent services that
satisfy and exceed cruise passengers’
expectations. For the coming season,
the agents and tour operator are ready
to give a warm and friendly welcome
while delivering service excellence to
every cruise passenger.
Archaeologists Discover 17th-Century Dutch Warship Sunk Duringa Historic Battle in Tobago
Fourth Quarter 2014 • Cruising Magazine 15
Underwater archeologists discovered a
lost Dutch warship that sank 337 years
ago in Tobago. Researchers identified
the remains of the 56-gun Huis te
Kreuningen, the largest Dutch ship
involved in a 1677 battle that influenced
the course of history and transformed
the balance of power in the Caribbean.
The Battle of Scarborough Harbour
took place on March 3, 1677, when
Dutch and French squadrons fought in
the largest 17th-century naval engage-
ment outside of Europe, with up to 14
ships destroyed. Three Dutch vessels
were large enough to carry the massive
cannons found on the site, which arche-
ologists uncovered, along with frag-
ments of small arms, 17th-century cut-
lery, smoking pipes and extraordinary,
intact pieces of pottery.
The Tobago Tourism Ministry will build a
new, state-of-the-art conservation and
education facility at the Port of
Scarborough to benefit locals and tourists.
Chukka Grand Turk – Stay and Play!
Are your clients looking for an unrivaled
adventure? Or do they want to learn the
history of the Island? Chukka’s Grand
Turk location offers popular adventures
for those who wish to explore the island
from different perspectives.
Chukka purchased Oasis Tours in 2012
and expanded their business into the
water sports and leisure activities. And
now Chukka is preparing to expand
again! Chukka will offer tours for the
thrill seeker and cultural explorer so
everyone can come and play. The light-
house is Grand Turk’s largest attraction,
bursting with history, and soon to
become Chukka’s new hub, with a
heart-pounding zipline and unique
challenge course.
Chukka – we pay you to send your
clients to play! Call toll free 1-877-4-
CHUKKA, or visit chukka.com
Cruise Ship Excursions’ Exhilarating,Award-Winning Offerings
Family owned and operated since 1976,
CRUISE SHIP EXCURSIONS INC.
provides superior land and sea excur-
sions on St. Thomas and St. John.
Whether you’re looking to take an
exhilarating kayak adventure, enjoy a
live steel band aboard our unique ves-
sel, KON TIKI, visit landmark sights or
just sail to a secluded, white-sand
beach, we provide top notch experi-
ences for all guests. Private arrange-
ments can also be made.
All vessels are company-owned and
maintained to the highest standard. Our
dispatchers and office staff are thor-
oughly trained to work with cruise ship
guests. We're available 24/7 and can
handle any unforeseen issues.
Our most popular tours—CASTAWAY
GIRL, ST JOHN CHAMPAGNE CATA-
MARAN and KON TIKI—are proud
recipients of Trip Advisor's prestigious
2013 & 2014 Certificates of
Excellence. There’s no age limit on KON
TIKI; she can accommodate strollers,
walkers and collapsible wheelchairs.
Please visit our website at www.cruise-
shipexcursions.com.
Dolphin Cove Takes the Awards
Dolphin Cove continues to provide
first-class dolphin interactions in our
signature natural dolphin lagoons. It
takes great pleasure in creating an expe-
rience that allows guests to gain appre-
ciation for these amazing mammals in
their natural habitat.
Dolphin Cove prides itself on its excel-
lent customer service in all its loca-
tions— three in Jamaica and one in
Grand Cayman—and is pleased to be
the recipients of Trip Advisor’s
Certificate of Excellence for three con-
secutive years.
Dolphin Cove is happy to announce that
it won a World Travel Award for the
fourth consecutive year. In 2011 and
2012, they were voted The Caribbean’s
Leading Adventure Excursion Operator.
Then in 2013 and 2014, Dolphin Cove
was recognized as the Caribbean’s
Leading Adventure Tourist Attraction.
Stericycle Awarded for EnvironmentalEfforts
Stericycle received recognition for their
commitment and efforts to “save our
Cruise Industry News & Platinum Highlights
seas” at the North America Marine
Environmental Protection Association
(NAMEPA) Conference. During this
conference, Stericycle was recognized
for their global solution for waste,
which has delivered and enhanced
many sustainable initiatives.
It was also announced that Stericycle
will be nominated for the Lloyd’s List
Award. The Lloyd’s Registry Marine is
a leading provider of marine classifica-
tion services around the world, helping
ensure that internationally recognized
safety and environmental standards are
maintained at every stage of a ship’s
life. They are also dedicated to support-
ing the development of new technolo-
gies and innovations that will help
clients achieve the best possible perfor-
mance from their ships and operations.
Port of San Diego EmbarcaderoImprovements Provide WarmWelcome to Cruise Visitors
Taking a cruise to or from the Port of
San Diego has become an even more
pleasurable experience after the $31
million in waterfront.
Passengers disembarking at one of the
Port’s two cruise ship terminals on the
North Embarcadero area are now greet-
ed with calming public gardens with
jacaranda trees and new public seating
areas. Internationally renowned artist
Pae White’s vision inspired public art,
incorporated into the designs of new
shade pavilions, public restrooms, and
kiosk sparkling with colored glass.
For visitors wanting to explore more of
San Diego Bay or city sites, there are
brand new ticket kiosks for the Port’s
tour operators.
The Port’s cruise season kicked off on
September 12 and runs through May
2015. Cruise lines servicing the Port
include Celebrity Cruises, Disney
Cruise Line, Holland America Line and
Royal Caribbean Cruise Line, sailing to
destinations like the Mexican Riviera,
Panama Canal, Hawaii, Tahiti and more.
Port Tampa Bay’s Developments
Royal Caribbean International added a
second ship, Vision of the Seas, to
homeport from Port Tampa Bay for the
winter 2014-15 season, marking for six
homeport vessels offering a range of
itinerary lengths and destinations.
AIDA Cruises will have six calls at Port
Tampa Bay and return next winter for
six additional calls.
The Port recently announced an exclu-
sive agreement between Carnival
Cruise Lines and Tampa-based Cigar
City Brewery to serve craft beers on all
of the line’s Florida-based ships.
For international guests', particularly
from Latin America, the Port is pleased
to welcome COPA Airlines’ new ser-
vice between Panama and Tampa, effi-
ciently connecting Tampa with all of
Central and South America.
Cruise terminals at the Port Tampa Bay
have a fresh look and enhanced effi-
ciency, including Wi-Fi for the conve-
nience of passengers and vessel crew
who wish to stay connected. Two termi-
nals underwent $3.5 million in recent
renovations, and plans are in place for
further aesthetic enhancements.
Port Canaveral’s New Terminal 1
Port Canaveral’s new state-of-the-art
Cruise Terminal 1 will open late-
December 2014 and serve as home to
much of Royal Caribbean
International’s fleet, including
Quantum of the Seas, Enchantment of
the Seas, Explorer of the Seas and
Freedom of the Seas. Norwegian Cruise
Line also will utilize the $110 million
complex, which features an 188,500-
square foot terminal and 1,000-space
parking facility. Other highlights
include on-site car rental, RFID lug-
gage tracking, conveyor baggage sort-
ing and a warehouse for ship stores. It is
designed with a customer service goal
of eight minutes from passenger arrival
to the boarding bridge.
The facility also has some retail and a
Caribbean-style plaza offering easy
pedestrian access into the nearby Cove
restaurant and entertainment area that
includes Port Canaveral’s new 7-story
Exploration Tower attraction.
Port Canaveral is planning four new
terminals in the next 10 years, with two
of them budgeted within the next five
years.
Port Everglades Celebrates FourMillion Passenger Mark
Passenger moves at Port Everglades
topped four million in 2014, with a
record 3.88 million multi-day moves
and 121,321 daily moves, according to
preliminary fiscal year 2014 statistics.
Port officials attribute the increase to
16 Cruising Magazine • Fourth Quarter 2014
Cruise Industry News & Platinum Highlights
Fourth Quarter 2014 • Cruising Magazine 17
more cruise ships sailing during the
summer and the cruise lines offering
more four- and five-night sailing
itineraries.
“Port Everglades celebrated a record
fiscal year with $153 million in rev-
enue, one-million TEUs and 4-million
passenger moves,” said Steven Cernak,
Port Everglades’ CEO and port director.
“These are terrific milestones. The key
now is to continue moving forward
with our infrastructure plans since we
know that ships are only getting larger
and facility needs are greater.”
The Port’s 20-year Master/Vision Plan
estimates that Port Everglades will reach
5.6 million cruise passenger moves by the
year 2033, adding to the Port’s current
cruise industry economic impact of more
than 5,000 direct jobs and nearly $1.7 bil-
lion. For more, visit porteverglades.net or
e-mail [email protected].
Emilio Robba Unveils NewCollection
Emilio Robba is excited to announce
the unveiling of his new collection in
his Miami Design District Showroom.
The successful opening of his exhibi-
tion, "Le meuble est un jardin," has set
the energetic tone for Mr.Robba's latest
concept. He has introduced his vision
of bringing a garden into interiors
through furniture and sculpture draped
in moss. Colorful succulents and green
plants add texture and dimension that
bring these pieces to life.
Emilio Robba also decorated multiple
restaurants and bars of the Bimini
SuperFast—a luxury sea shuttle travel-
ing between ports in Florida and
Bimini, Bahamas—with Emilio
Robba’s Gourmet and signature
Illusion Flower Collections.
Starboard Brings the Brands
Starboard Cruise Services is elevating
the shopping experience on two head-
line-making new ships, bringing retail
thrills to Quantum of the Seas and
Italian-style elegance to the shops of
Costa Diadema.
The Miami-based cruise retailer intro-
duced several stand-alone boutiques for
brands on Quantum, including Bulgari,
Hublot and, in a first at sea, the Kiehl’s
line of premium body-care products.
Cartier has a shop within Quantum’s
fine-jewelry store, Regalia.
Diadema’s 7,000 square feet of retail
space—more than on any other Costa
ship—includes such global brands as
Armani, Lancome and TAG Heuer. At
its heart is Portobello Market, lined
with international boutiques.
“We’re transforming onboard shopping
to make it as memorable for the guest
as the North Star ride on Quantum or
the cuisine on Diadema,” says Beth
Neumann, Starboard’s president and
CEO. “We know how important it is to
the cruise line, in establishing a unique
identity in the market.”
2015 Cruise Shipping Miami toContinue Offering ValuableOpportunities
For 30 years, Cruise Shipping Miami
has been the global cruise industry’s
premier conference and trade show,
bringing together more than 11,000
attendees and 900 exhibiting compa-
nies from 125 countries for a week of
networking, sourcing, innovation and
education.
The 2015 edition will take place in
Miami Beach, FL and feature a world-
class conference program highlighting
recent industry trends. The three-day
trade show will host all business sectors
related to the industry, including infor-
mation technology, ship design and
refurbishment, ship services and hotel
operations, ship equipment, amuse-
ments and recreations attractions, enter-
tainment and destinations.
To register to attend, or to learn more,
please visit www.cruiseshippingmia-
mi.com.
To showcase your products to the ever
expanding cruise market, contact
[email protected] or +1
212-600-3260 today!
Cruise Industry News & Platinum Highlights
Meet Drew Madsen, Norwegian CruiseLine’s New President and COO
Drew Madsen,
N o r w e g i a n
Cruise Line’s
new president
and chief oper-
ating officer,
has a favorite
quote from poet
Maya Angelou:
“…People will forget what you said,
people will forget what you did, but
people will never forget how you made
them feel.”
“I really think that it’s so important to
keep our guests at the forefront of
everything we do, because at the end of
the day, while they may not remember
every detail, they will remember their
cruise with us as their best vacation
ever when they leave our ship feeling
refreshed and pampered and invigorat-
ed…and closer to their family and
friends than ever before,” said Madsen
from his office at Norwegian’s Miami
headquarters, where has been immers-
ing himself in the business.
Madsen joined Norwegian in October,
having spent the majority of his career
at Darden Restaurants in Orlando. He
was president and chief operating offi-
cer, as well as a member of the board of
directors, at Darden for nine years
before coming to Norwegian. During
his tenure as COO, Darden was the
world’s largest full-service restaurant
company, with annual sales of $8.6 bil-
lion. The company owned and operated
more than 2,100 restaurants—including
Red Lobster, Olive Garden, LongHorn
Steakhouse, Bahama Breeze, Seasons
52, The Capital Grille, Eddie V’s, and
Yard House—and employed more than
200,000 people.
“Norwegian is at a very exciting point,
and I’m so happy to be here and to be
part of this phenomenal team,” added
Madsen. “The company has undergone
an amazing transformation over the last
several years. I believe that there is still
tremendous opportunity ahead.”
Madsen sees many parallels between
his time at Darden and his new role at
Norwegian. “Both companies need to
understand relevant macro consumer
trends; evolve the guest experiences
they offer to stay relevant; and operate
with the discipline required to ensure
that great guest experiences create
competitively superior shareholder
value. And, of course, the well-being of
our guests and employees is always our
top priority.”
Madsen explains that success begins
with a clear vision of how the cruise
experience you promise to deliver is
both compelling and differentiated.
From there, a company needs the
“discipline to ensure that vision is
consistently operationalized across
everything the guest sees and experi-
ences. And motivated people on the
frontline who volunteer the discre-
tionary effort that is so often the
most important ingredient to build-
ing a trusted brand that can com-
mand a premium price, while also
delivering superior value for the
guest. We have to continuously build
on each one of these pillars to earn
the guest loyalty that drives sus-
tained and profitable growth.”
Looking ahead, Madsen sees a strong
foundation at Norwegian and signifi-
cant opportunity for continued growth,
especially with the recent acquisition of
Prestige Cruise Holdings and the inte-
gration of all three brands into one
company. “I am looking forward to the
new insight and expertise that our col-
leagues at Prestige will bring to the
overall company.”
He also sees a bright future for
Norwegian Cruise Line and is ready to
take the company on the next step in its
journey from Good to Great. “I am
focused on continuing to improve our
guest experience with innovations like
The Haven by Norwegian, while main-
taining appropriate cost discipline and
return focus, as we prepare for exciting
new ships, beginning with Norwegian
Escape, which comes to Miami in
November of next year.”
Norwegian Cruise Line HoldingsLtd. Appoints Jason MontaguePresident and Chief OperatingOfficer for Prestige Cruise Holdings
N o r w e g i a n
Cruise Line
Holdings Ltd.
r e c e n t l y
announced that
Jason Montague
has been named
President and
Chief Operating
Officer of Prestige Cruise Holdings,
Inc., following the resignation of
Kunal S. Kamlani. Montague was
instrumental in launching Oceania
Cruises in 2002 and is widely regarded
as one of the original co-founders of
the company.
"As we continue to refine the future
organization, Jason stands out as a lead-
er who is knowledgeable about the
brands and is so passionate about them,"
said Kevin Sheehan, president and chief
executive officer of Norwegian Cruise
Line Holdings Ltd. "Jason's financial
background also aligns well with our
corporate culture and strong focus on
financial discipline."
Prestige Cruise Holdings, Inc. Chief
Executive Officer Frank Del Rio noted
that Montague had played a key part in
20 Cruising Magazine • Fourth Quarter 2014
Cruise Industry News & Platinum Highlights
creating the great brands that have been
built at Prestige. "We are confident that
both the Oceania Cruises and Regent
Seven Seas Cruises brands will contin-
ue to prosper and grow with Jason at
the helm," said Del Rio.
Most recently, Montague served as
Executive Vice President and Chief
Integration Officer for Norwegian
Cruise Line Holdings Ltd. Prior to
the acquisition of Prestige, he served
as Chief Financial Officer and
Executive Vice President of Prestige
Cruise Holdings, Inc. During his
twelve year tenure, he helped Del
Rio launch Oceania Cruises in 2002
and has seen the company through
the purchase of its initial three R-
class vessels, the equity investment
by Apollo Management, the acquisi-
tion and integration of Regent Seven
Seas Cruises, the financing and
delivery of Oceania Cruises' Marina
and Riviera new builds and the
recent acquisition by Norwegian
Cruise Line Holdings Ltd.
"I am truly excited to take the helm of
these two amazing brands which have
had so much success and have such a
bright future ahead," said Montague. "I
look forward to building relationships
with the travel agent community, deliv-
ering an exceptional product for our
loyal guests, and engaging our hard-
working team members."
Prior to joining Oceania Cruises,
Montague operated a successful con-
sulting practice focused on strategic
planning and development of small to
medium-sized companies. Previously,
he held the position of Vice President
Finance for Alton Entertainment
Corporation, a brand equity marketer
who was majority owned by the
Interpublic Group of Companies.
Montague holds a BBA in Accounting
from the University of Miami.
Royal Caribbean Cruises Ltd. LooksWithin for New CEOs of Its LargestBrands
Michael Bayley appointed CEO, Royal
Caribbean International; Lisa Lutoff-
Perlo named CEO, Celebrity Cruises
When it came time to name CEOs for
Royal Caribbean Cruise Ltd.’s two largest
brands, Royal Caribbean International
and Celebrity Cruises, it turned to internal
talent—senior company executives
whose understanding and experience had
powered past success and proven them
ready to navigate the waters ahead.
Michael Bayley, appointed president and
CEO of Royal Caribbean International,
started as an assistant purser aboard
Nordic Prince. He served numerous
senior roles at Royal Caribbean
International, including executive vice
president of operations, and played a cru-
cial role in the company’s international
expansion. Most recently, he served as
president and CEO of Celebrity Cruises,
where he strengthened the company’s
position in the luxury market and its
sophisticated customer base.
“Royal Caribbean International is a
brand with an incredible history – and
unlimited potential,” said Bayley. “The
ships, personified in the new Quantum
class, are some of the best and most
innovative in the world. And the crews
that service Royal Caribbean
International guests have a track record
of delighting guests from every culture
around the world. I look forward to an
exciting future as we raise our game to
an even higher level of performance.”
Lisa Lutoff-Perlo, selected president
and CEO of Celebrity Cruises,
launched her career at the company as a
district sales manager in the New
England sales office, where she estab-
lished success before making her mark
by bringing new ships to market for
both Royal Caribbean International and
Celebrity. In addition to her critical role
in launching Royal Caribbean
International’s Voyager and Radiance
classes, along with Celebrity’s Solstice
class, she was vital in inaugurating
Quantum of the Seas as part of her
efforts in her recent position as execu-
tive vice president of operations at
Royal Caribbean.
“Celebrity Cruises has done a remark-
able job differentiating itself in a crowd-
ed and competitive premium market-
place, and with its newly announced
Edge-class ships, the brand has the
opportunity to push its leadership posi-
tion even farther,” told Lutoff-Perlo.
“I’m excited to tackle that challenge with
a team of men and women I know well,
including crews that consistently exceed
our guests’ highest expectations.”
“To recognize these two incredibly tal-
ented people with these vital leadership
positions after years of dedication,
effort and innovative thinking is grati-
fying for everyone here,” announced
Richard D. Fain, chairman and CEO,
Royal Caribbean Cruises Ltd. “As a
company, we have a mantra of continu-
ous improvement; in Michael and Lisa,
we have two talented leaders who will
help us continue to deliver on that com-
mitment to our shareholders, employ-
ees and guests…I am impressed with
the skills they have demonstrated over
the course of their careers, and I am
excited to see where they take these
powerful brands next.”
Fourth Quarter 2014 • Cruising Magazine 21
Cruise Industry News & Platinum Highlights
Holland America Line NamesOrlando Ashford as President
H o l l a n d
America Line
r e c e n t l y
a p p o i n t e d
O r l a n d o
Ashford as pres-
ident to lead the
award-winning
cruise line's
brand and business, including its fleet
of 15 premium vessels carrying approx-
imately 850,000 guests annually to all
seven continents. Ashford joins the
company from Mercer, the global con-
sulting leader in talent, health, retire-
ment and investments, where he was
president of the Talent Business
Segment.
“We are fortunate to have Orlando
join our team, bringing with him a
career's worth of global experience
leading high-performance teams that
helped innovate some of the most
respected and well-known companies
in the world,” said Stein Kruse, chief
executive officer, Holland America
Group. “I am confident that Orlando’s
leadership will enable Holland
America Line to build on its uncom-
promising Signature of Excellence
commitment to deliver a superior
guest experience that will continue
generating rave reviews from our
guests, travel professionals and the
industry alike.”
“Holland America Line is a remarkable
and highly respected company that
delivers exceptional experiences and
indelible memories of joy and adven-
ture to their guests,” said Ashford,
newly appointed president of Holland
America Line. “It’s a noble mission,
and I am eager to get to work with this
talented group of service-minded
employees to unleash new ideas while
building on the success of this thriving
global business.”
Ashford will oversee Holland America
Line’s sales and marketing, revenue
management, deployment and itinerary
planning, public relations, hotel opera-
tions and strategy. He will report to
Holland America Group CEO Kruse
and will be part of the Group’s execu-
tive leadership team alongside brand
leaders Jan Swartz, president of
Princess Cruises; Richard Meadows,
president of Seabourn and president of
Cunard North America; and Ann Sherry
AO, chief executive officer, Carnival
Australia. Ashford will relocate to the
Holland America Line headquarters
office in Seattle.
Prior to his role at Mercer, Ashford
served as senior vice president, chief
human resources and communications
officer of Mercer's parent company,
Marsh & McLennan Companies. He
also has held several other leadership
roles during the course of his career,
including group director of human
resources for 90 countries in Eurasia
and Africa for the Coca-Cola
Company and vice president
Corporate Center human resources
and cultural transformation.
Previously he was vice president of
global human resources strategy and
organizational development for
Motorola, Inc. where he helped mod-
ernize the human resources function
for the global tech leader.
Ashford’s recently published book,
Talentism, addresses the global discon-
nect between available jobs – more than
one-third of employers worldwide can-
not fill all available jobs – and the esti-
mated 202 million eligible workers
who are unemployed worldwide.
Ashford examines how technology and
human networks can help bridge the
skills gap, improve business perfor-
mance, and lead to the betterment of
society at large.
Ashford is on the Board of Directors for
a global manufacturing company ITT
Corporation. He is among the National
Association of Corporate Directors
(NACD) 2013 and 2014 “Directorship
100,” and has been honored as a Purdue
University School of Technology
Distinguished Alumnus. An active
community supporter, he is on the
Board of Directors for the Executive
Leadership Council, the preeminent
membership organization for the devel-
opment of global black leaders, and for
Streetwise Partners, an organization
that brings together low-income indi-
viduals and volunteer business profes-
sionals to develop workplace skills and
employment networks. He earned a
Bachelor of Science degree and Master
of Science degree in Organizational
Leadership and Industrial Technology
from Purdue University.
Cunard Line Names RichardMeadows President of Cunard Line –North America
Appointment as President of Cunard in
North America Expands Current Role
as President of Seabourn
Cunard recently
announced that
R i c h a r d
Meadows has
been appointed
President of
Cunard Line –
North America,
assuming oper-
ating responsibility for the iconic
Cunard brand throughout the North
American continent from 1 December
2014. He will report to David Noyes,
CEO of Cunard Line. Meadows will
retain his role as President of Seabourn,
22 Cruising Magazine • Fourth Quarter 2014
Cruise Industry News & Platinum Highlights
Fourth Quarter 2014 • Cruising Magazine 23
leading all business and global opera-
tions for the ultra-luxury cruise line.
“With Rick having worked at so many
brands within the Carnival Corporation
portfolio, we are eager to leverage his
knowledge, experience and skills to
advance the Cunard brand in North
America,” said Noyes from the Line’s
headquarters in Southampton. “His
background in leading Seabourn is par-
ticularly valuable, as he understands
well the nuances of delivering superior
service and enriching onboard experi-
ences – the things that directly appeal to
Cunard passengers. We are thrilled to
have him join our team.”
As President of Cunard – North
America and Seabourn, Meadows will
give his full attention to these two cele-
brated luxury brands, focusing in par-
ticular on generating brand awareness,
growing revenues and yields, advanc-
ing exceptional product innovation and
providing unmatched guest experi-
ences. Under his leadership, Cunard
and Seabourn will continue to create
outstanding cruise experiences and life-
time memories for their passengers.
Meadows has held key positions at a
number of Carnival Corporation & plc
brands over his 29-year career with the
group and has held the position of
President of Seabourn since 2011.
During that time, he also has served as
Executive Vice President of Marketing,
Sales and Guest Programmes for
Holland America Line, where he had
global revenue responsibility. With his
appointment as President of Cunard –
North America, Meadows will gradual-
ly step away from Holland America
Line to give his complete focus to his
new role. “It is an incredible honour
for me to help lead and serve Cunard,’”
said Meadows. “I am excited about the
prospect of working closely with David
and the Cunard management team to
enhance how we deliver luxury on a
grand scale to discerning travellers in
this region of the world.”
Christine Duffy Named President ofCarnival Cruise Line
C a r n i v a l
Corporation &
plc., the world's
largest travel
and leisure com-
pany, recently
announced that
Christine Duffy
has been named
president of Carnival Cruise Line, with 24
ships, making it the largest of Carnival
Corporation's nine distinct cruise brands.
Duffy, currently president and CEO of
Cruise Lines International Association
(CLIA), will assume the role on Feb. 1,
reporting to Arnold Donald, CEO of
Carnival Corporation & plc.
"Christine is one of the most respected
and dynamic leaders in the travel indus-
try," said Donald. "She brings a wealth
of experience to Carnival Cruise Line
that will help the cruise line continue to
deliver unmatched vacation experi-
ences to millions of guests each year."
Duffy has more than 30 years of
experience in the travel industry and
started her career as a travel agent in
Philadelphia at McGettigan Partners.
As CEO of CLIA, the leading trade
association of the cruise industry,
she led many advancements includ-
ing the globalization of cruise indus-
try associations around the world to
create a unified voice promoting
cruising to key stakeholders from
policy makers to consumers through
CLIA's more than 13,000 travel
agency members representing over
50,000 travel agents.
In this role, Duffy successfully engaged
member cruise lines and industry stake-
holders to support CLIA's expansion into
new and emerging markets around the
world. Before assuming her role with
CLIA in 2010, she served as president
and CEO of Maritz Travel, the largest
corporate meeting, incentive and event
companies in the world from 2004-2010.
"This is a tremendous opportunity for
me to be part of a dynamic organization
with a long history of innovation and
industry firsts," said Duffy. "The name
Carnival is truly synonymous with
cruising and I look forward to joining
this talented team to continue the tradi-
tion of excellence that has made
Carnival Cruise line one of the top
cruise lines in the world."
Duffy serves on various travel industry
boards including U.S. Travel
Association (USTA), the advisory
board for Starwood Hotels, and the
Board of Directors for Visit Florida. In
2001, she founded Meeting
Professionals International's Women's
Leadership Initiative, which delivered
research and programs to help women
in the industry advance in their careers.
She also is a member of The Committee
of 200, an organization of the world's
most successful women business lead-
ers that supports, celebrates and
advances women's leadership in busi-
ness and works to ensure that women
will continue to take on more signifi-
cant and visible leadership roles.
The St. Louis Business Journal recog-
nized her as one of the 25 Most
Influential Business Women.
Corporate Meetings and Incentives
chose her as one of the "Top 10 Women
Leaders in the Meeting Industry," and
Meetings News magazine named her
four separate times as one of the "25
Most Influential People in the
Meetings Industry."
Cruise Industry News & Platinum Highlights
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As more than 1,500 cruise
tourism stakeholders gathered
in St. Maarten for the FCCA
Conference and Trade Show, their
focus fixated on maximizing cruise
tourism’s impact, not breaking any
records. Yet they accomplished both as
the record-high attendees accessed
around 100 cruise line representatives
during an agenda from October 6-10
that packed business sessions, net-
working opportunities and chances to
increase cruise industry knowledge
and develop relationships with cruise
line personnel who decide where
cruise ships call, what to sell onboard
and if they should invest in destination
infrastructure.
“The [FCCA Conference and Trade
Show] gives you direct contact with
some of the most influential deci-
sion makers in the cruise industry,”
said Kevin Sheehan, president and
CEO, Norwegian Cruise Line
Holdings Ltd., and chairman, FCCA
Executive Committee.
Sheehan opened the event by recogniz-
ing these invaluable partnerships
between the cruise lines, FCCA and
destinations’ private and public sectors,
along with addressing how to grow
cruise tourism through synergizing
those entities and constantly refreshing
destination products.
Adam Goldstein, president and COO,
Royal Caribbean Cruises, Ltd., contin-
ued this notion on a global scale,
reminding attendees of their worldwide
competition and equipping them with
the knowledge necessary to compete.
This instruction included aligning with
the FCCA and cruise lines—particular-
ly, collaborating with the different lines
to offer products that appeal to the indi-
vidual brands and their target mar-
kets—and renewing products.
To this end, Goldstein cited CTO’s
Fourth Quarter 2014 • Cruising Magazine 25
21st Annual FCCA Conference and Trade Show: A SuccessStory for the FCCA, St. Maarten and All Attendees
“…an opportunity to meet….the people who have
ideas and projects I want, and need, to know
about.” -Adam Goldstein, President & COO,
Royal Caribbean Cruises Ltd.
Future Caribbean Cruise Travel
Survey’s findings that cruise passen-
gers are more interested in destina-
tions than ships, and this interest pri-
marily values cultural heritage and
culinary experiences. As Goldstein
noted, cruise lines call wherever there
is demand, and “[the] Caribbean’s
ability to stimulate the required
demand will be directly dependent
upon its capacity to refresh and rein-
vent its tourism economies by effec-
tively adapting to the ever-changing
global environment, pushing the enve-
lope, taking risks and launching inno-
vations, which consistently deliver on
changing consumer expectations.”
The event’s concentration on develop-
ing the relationships and understanding
to drive this demand and increase com-
petitiveness became clear during the
first Conference’s business sessions—
one-on-one meetings offering attendees
up to three meetings with their selected
cruise executives. This allowed for
prime face time, along with opportuni-
ties and input to help increase their
cruise tourism business.
And cruise line decision makers travel
to the Conference and Trade Show with
minds open to attendees’ information
and products. “FCCA events always
give me an opportunity to meet valu-
able industry stakeholders,” shared
Goldstein. “These are the people who
have ideas and projects I want, and
need, to know about.”
Social functions also prompted these
exchanges. Port St. Maarten partnered
with the government and local busi-
nesses to engage attendees by display-
ing St. Maarten’s stunning setting, tra-
ditional music and food, activities and
WOW factor through some of the same
experiences and venues that cruise pas-
sengers see and do. Yet the engaging
environments provided more than
amusement; they gave additional
chances develop relationships in a com-
fortable atmosphere.
Plus workshops shared insight on the
numerous facets of the industry and
how to maximize its benefits. With
panels comprised of cruise line repre-
sentatives and successful cruise
tourism stakeholders, topics ranged
from creating and maintaining a suc-
cessful tour product; developing a port
in partnership with the FCCA, cruise
lines and the private/public sectors;
increasing cruise tourism through a
unified vision, collaboration between
the private and public sectors, and
continual product development and
innovation; and a roundtable discus-
sion by Goldstein, Sheehan and Gerald
Cahill, former president and CEO,
Carnival Cruise Lines, which revealed
their lines’ latest happenings and
future developments and answered
questions applying to attendees’ desti-
nations and operations.
The Trade Show—the largest in the
event’s history—combined creative
booths and pavilions with innovative
and varying products—from tourism
ministries and tour operators to custom
T-shirts and “water UFO” jet boats—
with all of the entertainment, handouts
and delicacies supplied by exhibitors.
This all entertained the traffic driven by
attendees and cruise line representatives
entering and passing through to access
the Conference’s meetings, workshops,
business sessions and registration.
But better yet for Trade Show exhibitors,
a booth or specialized pavilion targeted
the influential audience looking to
source new business and expand exist-
ing business with guaranteed exposure
through events hosted there, such as a
cruise executive preview before the offi-
cial opening, an exclusive cocktail
reception for cruise executives and
Platinum Members, the Conference’s
Wednesday night social function and the
first FCCA Table Tennis Tournament,
hosted by Goldstein.
In all, the FCCA Conference and Trade
Show again helped attendees map the
road to success in future cruise tourism
dealings and provided a unique chance to
develop relationships with cruise execu-
tives, presidents and CEOs; present des-
tinations and/or products; and learn
about the cruise industry and what cruise
lines seek in shore excursions, products,
services, infrastructure and destinations.
As Michele Paige, president, FCCA,
told, “The FCCA Conference and Trade
Show is our most important event. It
gives attendees a chance to meet with,
learn from and display their product to
some of the most influential people in
the industry, all while having a wealth
of other networking and informational
opportunities.”
But perhaps one of the best testaments
came from Debbie Summers, a
Conference delegate and executive
director of ID New Zealand: “FCCA
really does allow for some second-to-
none relationship building with key
senior cruise line executives. We
believe it is all of the informal time
spent together that this conference
affords us which makes it a stand-out
must-do for us.”
The FCCA prides itself in establishing
this direct line to the cruise industry
and fostering understanding between
the industry and destinations’ private
and public sectors. A symbiotic rela-
tionship exists between them; the more
that one progresses and learns about
the other, the more that both grow and
thrive. The FCCA promotes this mutu-
ally beneficial connection in its opera-
tions and will offer the same opportu-
nities and advantages during the 22nd
annual FCCA Conference and Trade
Show in Cozumel, Mexico from
October 6-9, 2015
26 Cruising Magazine • Fourth Quarter 2014
Fourth Quarter 2014 • Cruising Magazine 27
28 Cruising Magazine • Fourth Quarter 2014
Travelers can expect further innovations and surprises
in the next-generation ships. As for the itineraries—
stay tuned.
Leaders of top Caribbean cruise brands talked about their new-
builds and where they'll go during the CEO Roundtable at the
Florida- Caribbean Cruise Association Conference & Trade
Show in St. Maarten. FCCA president Michele Paige moderated.
Details of Carnival Vista, due to enter service in April 2016,
will start to unfold early next year, according to Gerry Cahill,
former president and CEO of Carnival Cruise Lines. “There
will be new features on the open decks not seen before in the
cruise industry, and innovations in the accommodations and
bars,” Cahill said.
“We are still trying to decide where to homeport the ship.
China seems to be very popular these days,” Cahill quipped.
Though a Fun Ship for China was a joke, the line has done so
well with Carnival Spirit in Australia that it's sending a sec-
ond vessel to that market.
“Last summer, there were a lot of pricing problems with
Caribbean ships. We dealt with it. But in the future, we're
very dependent on destinations providing additional experi-
ences to create demand,” Cahill told the FCCA audience.
Since Carnival relies heavily on repeat cruisers who look for
new destinations and experiences, “It's important to innovate
in the Caribbean.”
Cahill said the ports where Carnival has made investments—
places like Grand Turk and Puerta Maya in Cozumel—get the
highest ratings. Another Carnival destination opening next
year is Amber Cove in the Dominican Republic. “You may
view these ports as giving competition to your ports, and to
some extent they do. But they also give us opportunities to
visit the surrounding ports of call,” Cahill said.
Besides what destinations do, it's important how they market
their brands, said Adam Goldstein, president and COO of
Royal Caribbean Cruises Ltd. He pointed to Costa Rica's eco-
tourism profile as “compelling.”
Avoid complacency, Goldstein advised. A top-class destina-
tion, Singapore could have rested on its laurels, but wanting
to stay on top, it linked “powerful offerings” like a Formula
1 race to its new integrated resorts, he noted.
2015's Norwegian Escape will sail year-round from
PortMiami. “The next two ships after that, we'll wait and see
how these new markets, Asia and China, develop,” said
Kevin Sheehan, president and CEO of Norwegian Cruise
Line. “With only 13 ships, there is no need to push out to dif-
ferent markets as much as when we move up to 17 ships,
when that makes more sense for us to push out.”
The Breakaway-class innovations 678 Ocean Place and The
Waterfront, which “keep people out and about until the early
morning hours” will continue, as will O'Sheehan's pub, a 24-
hour spot.
As for one feature of Royal Caribbean's next-generation ship,
“If you have never jumped out of a plane, it's the next best
thing,” president and COO Adam Goldstein said in describ-
ing Quantum of the Seas' RipCord by iFly. And the Two70°
lounge, with its giant windows and robotic screens melded
into the entertainment, will be an “amazing experience.”
The new high-speed Internet service via O3b Networks,
which recently went live on Allure of the Seas, bringing 35
times as much broadband capacity, is “a real breakthrough
and something we'll bring to Quantum of the Seas, too.”
With Royal Caribbean's bold strides in China and elsewhere,
Goldstein got the inevitable question about the Caribbean's
relevance. “The Caribbean is still our middle name and our
largest area of deployment,” he responded. “The Asia-Pacific
theater has become meaningful. It supports long-term growth
and profitability, but in every scenario, the Caribbean still
plays the leading role.”
This article reprinted by permission of Seatrade. It first
appeared on Seatrade's daily online news site, seatrade-
insider.com.
On-site at FCCA Conference’s CEO Roundtable: CruiseLeaders Discuss New Ships and Where They'll Go
By Anne Kalosh, U.S. Editor, Seatrade-Insider.com and Seatrade Cruise Review
“The Asia-Pacific theater has become mean-
ingful…but in every scenario, the Caribbean
still plays the leading role.” Adam Goldstein,
President & COO, Royal Caribbean Cruises Ltd.
When your guests cruise in and out of Port Everglades, they’ll save time getting to their ship and starting their cruise vacation. We’re just 3 minutes from Fort Lauderdale - Hollywood International Airport (FLL), and we’re easily accessible from South Florida’s major highways. Plus, our newly renovated modern terminals are designed for effi ciency. That all adds up to less time traveling and more time cruising. Visit porteverglades.net
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got culture. Hard-earned culture, over 300 years’ worth. Like our ‘Visit Mobile Bay’ Facebook page and join the masses who get the inside scoop on all things glitzy that Mobile Bay has to off er. Visit our website for lists of activities and attractions, lodging and dining and interactive maps to create a full itin-erary that you can experience in person!
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As the number of vessels and vessel sizes continues
to grow and deploy to the Caribbean, cruise lines
are looking more carefully at available port desti-
nations and paying increasing attention to those that pro-
vide safe and memorable experiences as well as high guest
satisfaction ratings.
With these factors in mind, the Florida-Caribbean Cruise
Association Operations Committee held a workshop focused
on port development from both the destination and cruise line
perspectives. The objectives of the session were:
Understanding• The benefit of working with the FCCA to develop a port
• Advantages of involving the private sector as part of the
process
• How to partner with cruise lines for development
• Government involvement with funding developments
Learning• Why/how cruise lines choose to invest in a
destination/port
• How cruise lines choose a location to invest in
• What they want to develop
• What are the benefits to the destination
As part of the workshop, representatives from two ports (St.
Maarten and Martinique) served on a panel to discuss ways
in which they worked to improve the marketability and guest
experience of their destinations. They were:
• Mark Mingo, CEO, St. Maarten Harbour Group of
Companies
• Karine Roy-Camille, Chairman, Martinique Tourism
Authority
A common factor in the efforts of both ports was that they
Fourth Quarter 2014 • Cruising Magazine 31
By Russell Daya, Director, Global Port Operations/Developments and Itinerary
Planning, Disney Cruise Line, and Chairman-Elect, FCCA Operations Committee
Port Development from the Destinationand Cruise Line Perspectives
engaged the consultation services of the FCCA Operations
Committee while planning their strategies and projects. They
both maintained close communication throughout their jour-
ney to improve and enhance their operations—a process
aided by their FCCA Platinum Membership.
The panel was also comprised of cruise line participants,
including representatives of both Carnival Cruise Lines and
Royal Caribbean International (main players in the port
development arena) along with smaller players like
Norwegian Cruise Line and Disney Cruise Line. Panelists
included:
• Carlos Torres De Navarra, Vice President, Commercial
Port Operations
• Miguel Reyna, Director, Port Business Development,
Royal Caribbean Cruises Ltd.
• Colin Murphy, VP Destination and Strategic
Development, Norwegian Cruise Line
• Russell Daya, Director Global Port Operations /
Developments and Itinerary Planning, Disney Cruise Line
For this particular discussion, we steered away from the typ-
ical format of presentations followed by Q&A. Instead, we
reduced the number of presentations to just those of the two
participating ports and provided a selection of questions cre-
ated by the cruise lines. Copies of the questions were provid-
ed to the audience so they could reference them and think
more carefully about what to ask the panel during the session.
The questions addressed some of the real issues and chal-
lenges currently facing port destinations. Examples included:
• How can destinations that are far from respective cruise
line homeports hope to attract cruise business?
• How can destinations or ports provide economic
incentives (financial or otherwise) for cruise lines as a
way of supporting the entirety of the business?
• Besides financial incentives, what policies and specific
measures can governments use to promote and assist in
the development of new cruise ports?
St. Maarten clearly benefitted from working with the FCCA,
as Mark Mingo indicated during his presentation. He
explained that after having consultations with the FCCA
Operations Committee, the scope of their new cruise pier
project was able to be reduced along with their budget, and
the facilities provided could be more focused around the
cruise lines and their guests’ needs rather than what a port
designer thought was in the best interests of the cruise lines
and guests. The subsequent port expansion he talked about
was the construction of a second cruise pier, which was pri-
marily driven by the increased sizes of vessels wanting a
berth and the popularity of the destination due to its product
delivery and guest ratings.
Martinique had a different story to tell. This port had previ-
ously been very successful, enjoying a large number of cruise
vessel calls, but subsequently suffered due to the product
ashore degenerating based on a variety of reasons. In consul-
tation with the FCCA Operations Committee, Martinique
achieved quite an amazing turnaround, as Commissioner
Karine Roy-Camille explained during her presentation. The
port’s plans were kept focused on the cruise guests’ needs
and ensuring adequate resources were available to maintain
the liaison between FCCA and the destination throughout the
planning and execution stages. Among the results of the
work: Expansion of the port’s cruise facilities, a better rela-
tionship between the public and private sectors, and growth
in cruise visits projected to improve five-fold since 2010.
One of the initiatives I found particularly fascinating
involved having 200 personnel from local shops and the pri-
vate sector participate in a training program that included
English language training. This is the kind of creative think-
ing and partnership that can make a significant impact for all
parties involved.
In the end, the unique format of the session turned out to be
a resounding success and was endorsed by the feedback we
have received from the media who attended as well as the
FCCA members and the destinations represented. Secondly,
it was clear that working closely with the FCCA Operations
Committee can help provide positive results for both the des-
tinations and the guests of the cruise lines.
As I assume the Chairmanship of the FCCA Operations
Committee in January 2015 from Colin Murphy from
Norwegian Cruise Line, I look forward to working with all of
you in an open and creative environment so that we can con-
tinue to help improve your destination’s marketability and
guest experiences while ensuring that your destinations
maintain and, hopefully, gain market share.
I think we can all agree there has never been a more exciting
time for cruising, and that there is always room for improve-
ment and enhancement to the experiences and facilities we
provide to cruise guests. Thank you for your continued com-
mitment to excellence and for the talent and expertise you
bring to our industry.
32 Cruising Magazine • Fourth Quarter 2014
f. 514.284.9152 e
The Bay of Fort-de-France is part of the World’s Most Beautiful Bays Club and is just one of the exciting places you can discover. Visit martiniquepro.org/cruise
T his year, ex per ience our new Cr uise V i l lage
and get a taste of Mar t inique’s war m w elcome and unique cul ture.
- Coral ie
Port Canaveral’s easily accessible Central Florida location, close to Orlando and its 55 million annual visitors, helps our homeported ships book more sailings and enjoy 100+ percent capacities. Nearby Kennedy Space Center, abundant wildlife eco tours and reasonable beach-side accommodations are added incentives that bring cruise lovers here.
Discover even more reasons we’re Florida’s fastest growing cruise port* – as well as a popular port-of-call with more than 130 ship visits annually – and explore the business opportunities by contacting Cruise Development at 321-783-7831, extension 232.
*Source: Cruise Lines International Association
Explore more business at Florida’s fastest growing cruise port
Cayman Islands’Diverse Experiences, Attractions and Culture Offer an Idyllic Caribbean Getaway
With white sand beaches lining
clear blue waters, the
Cayman Islands is an idyllic
Caribbean escape that promises visitors
an unmatched Caribbean getaway.
While its stunning underwater scenery,
impressive culinary scene and amazing
attractions continue to attract sun-seek-
ing tourists, the warm and friendly
nature of Caymanians, known as
‘Caymankind,’ adds to the experience,
providing a distinctive atmosphere
unparalleled throughout the Caribbean.
Cayman Brac and Little Cayman are
world renowned for spectacular scuba
diving, but there is more to the islands
than diving with their endemic wildlife,
and the cultured sense of relaxed
Caribbean life.
Culture-rich Grand Cayman offers an
effortless immersion into the
Caymanian lifestyle. Exploring around
the vibrant capital of George Town
gives visitors a chance to wander
through the bustling cruise port’s shops,
galleries and attractions. A visit to
George Town would not be complete
without taking the opportunity to learn
about Cayman’s natural and cultural
history. The Cayman Islands National
Museum, home to more than 8,000 his-
torical artifacts, provides insight into
the islands’ colourful history. The fine
art-oriented traveller can indulge in
several galleries that display local arts
and crafts, including Guy Harvey’s
Grand Cayman gallery where visitors
can study his famous paintings and hear
about his dedicated conservation
efforts. And, just a short drive from
downtown, the National Gallery of the
Cayman Islands features a rotating col-
lection of national and international
exhibitions, focused on illuminating
and preserving the cultural heritage of
the islands.
Visitors looking to take a piece of
Caymanian culture home with them can
explore the wide range of stores around
Grand Cayman. Among the abundant
duty free shopping opportunities are the
small and quaint shops featuring local
wares and a wide array of luxury goods.
The Cayman Craft Market is a particu-
lar favourite of visitors who like to
browse through handmade jewelry,
woven goods, and on-island delicacies.
Visitors can also taste rum cakes at the
Tortuga Rum Company and enjoy a
behind-the-scenes tour of the unique
Seven Fathoms Rum distillery. For
those in search of a high-end shopping
experience, Camana Bay offers a wide
variety of clothing, jewellery and
accessories boutiques as well as a
weekly Farmer’s Market where visitors
can sample local produce. With a warm
and welcoming community, Camana
Bay is also the perfect place to partake
in cultural events.
Beyond the activities visitors may com-
monly associate with a Caribbean desti-
nation, the Cayman Islands is home to a
multitude of attractions that cater to
almost every taste. Whether it’s an edu-
cational adventure with the kids or an
exploration into the natural wonders of
the islands, the country has much to
offer in the way of excitement.
Visitors to the Cayman Islands can
investigate the depths of its underwater
world with Atlantis Submarines. There,
guests can see the teaming shallow
Fourth Quarter 2014 • Cruising Magazine 37
reefs and shipwrecks of George Town
harbour, as well as the magnificent
coral canyons that begin at 100 feet.
The company’s glass bottom boat tours
are another great way to explore the
Cayman Islands’ extensive and colour-
ful marine life.
The history buff can diverge from
George Town to visit the historic home
of Pedro St. James, a museum and pre-
served estate dedicated to Cayman’s
200 year history. Visitors are encour-
aged to meander through the estate’s
grounds, enjoying striking ocean views.
Inquisitive types can also get a taste of
international motoring at the Cayman
Motor Museum, which displays 80
vehicles. Among the cars showcased
are the first automobile ever produced,
an 1886 Benz, the first car ever driven
in the Cayman Islands and the
Batmobile.
Nature-minded travellers can explore
the Queen Elizabeth II Botanic Park,
filled with magnificent displays of
native flora and fauna. The Floral
Colour Garden, the Woodland Trail,
and Orchids in the Park are must-see
exhibits, as is the Blue Iguana
Recovery Programme, which displays
the island’s immensely successful
efforts to rescue the indigenous animals
from the brink of extinction. Visitors
are also encouraged to visit the Cayman
Turtle Farm, where rare species of sea
turtles reside.
An intrinsic part of Caymanian culture
isn’t located on land. Recognised as the
birthplace of recreational scuba diving,
the Cayman Islands’ turquoise sea and
spectacularly maintained marine envi-
ronment invites guests to dive and
snorkel in clear Caribbean waters. A
perfect shore excursion, snorkelling
affords visitors the chance to encounter
vibrant marine life firsthand; from pet-
ting, feeding and even kissing the
friendly stingrays at Stingray City to
learning about rare species of coral reef,
the opportunities for fascination are
endless under the Caymanian waters.
Visitors can also enjoy a plethora of
water sports across the island on the
famous Seven Mile Beach, where pad-
dle boarding and kayaking adventures
are available. The Cayman Islands’
beautiful breezy weather makes for the
ultimate kite boarding, parasailing or
windsurfing weather. Explorers are
likely to spot sunbathing iguanas,
sleepy starfish, sea turtles amidst the
fascinating landscape. And for those
looking to simply lounge on the beach,
Seven Mile Beach also promises
sweeping white sand beaches and
turquoise waters. Guests can lay in the
sand, soaking up the sun and sipping on
a perfectly chilled Cayman Mama
cocktail, while enjoying the vibrant
atmosphere of the public beach and
popular local bar, Calico Jack’s.
Foodies will feel right at home on
Grand Cayman, as culinary curiosity is
essential to the Caymanian experience.
Heralded as the Culinary Capital of the
Caribbean, Grand Cayman features fine
dining in combination with sun, sea and
tropical landscapes. Grand Cayman has
more than 200 restaurants on-island
and offers fare to suit any craving, from
traditional Caymanian cuisine to
American to Asian. Gourmets will love
the farm-to-table fare at The Brasserie
by Chef Dean Max, while the more
casually-inclined will appreciate the
laid-back atmosphere at island favorite,
Macabuca, which boasts spectacular
ocean views.
In addition to the sandy white beaches,
tempting blue waters, and an average
year-round temperature of 82°F, few
other sun-kissed islands in the
Caribbean can offer the diversity of
experiences in one package like the
Cayman Islands. To learn more about
this irresistible Caribbean cruise escape
and to book your Cayman Islands trip,
visit www.caymanislands.ky.
38 Cruising Magazine • Fourth Quarter 2014
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Located in the heart of the Caribbean on the eastern
two thirds of Hispaniola, Dominican Republic is a
land of brilliant contrasts and intriguing culture – a
traveler’s dream. Visitors can experience the first city of the
Americas, dance to the pulse-pounding beats of merengue
and interact with the friendly locals. The lush island nation
boasts stunning white-sand beaches, modern cities and
quaint towns, mountains with rivers and breathtaking
waterfalls, saltwater lakes, lagoons, and mysterious caves.
Dominican Republic is bordered by the Atlantic Ocean on
its North Coast and the azure Caribbean Sea on its South
Coast. Christopher Columbus discovered the island nation
on December 5, 1492 during his first voyage to the New
World and its natural beauty and rich history still amaze
today’s visitors. Three major cruise ports provide travelers
with easy access to Dominican Republic’s countless offer-
ings and Dominican culture dispersed throughout the coun-
try. Dominican Republic is a cosmopolitan melting pot that
overflows with ethnic diversity and cultural offerings that
excite travelers looking for authentic Dominican culture.
Year-round sports, effervescent nightlife, exciting casinos,
magnificent national parks and numerous ecotourism offer-
ings make for a jam-packed vacation to-do list on any
Dominican Republic visit. Here you will find the world’s
most beautiful championship golf courses designed by Pete
Dye, Nick Faldo, Jack Nicklaus and more. With a variety of
lavish hotels, top spas, family-friendly resorts and exclu-
sive villas, Dominican Republic offers a fantastic combina-
tion of environments to capture your imagination and
refresh your soul. Two major seaports in Santo Domingo
and La Romana currently welcome cruise ship passengers,
while docking facilities at Samaná Bay and Cayo
Levantado make Dominican Republic a flexible cruise des-
tination with fascinating excursions. Additionally, a new
port in Dominican Republic’s Puerto Plata region on the
northern eco-friendly coast is in development. Come and
begin your exploration through Dominican Republic’s
many cruise ports located strategically around its 1,000
miles of breathtaking coastline.
PORT OF SANTO DOMINGOSanto Domingo’s world-class port has a privileged geo-
graphic location, as it is nestled at the mouth of the Ozama
River where it meets the Caribbean Sea at the marine
entrance to the city. The Port features two state-of-the-art
cruise ship terminals well-equipped to host cruise ship pas-
sengers who want to enjoy a world-class city’s amenities
while experiencing the sights, sounds and land that hosted
the founders of the America’s oldest town, the Colonial City,
while still enjoying modern and cosmopolitan amenities.
Fourth Quarter 2014 • Cruising Magazine 41
Dominican Republic Has It All
42 Cruising Magazine • Fourth Quarter 2014
Here, travelers can get a taste of the country’s history and the
root of its culture. Amid its world-class arts, accommodations,
attractions, restaurants and shopping, you will find the
Colonial City that was named a world heritage site by
UNESCO in 1990. Established by Christopher Columbus and
his brother Bartholomew, the Colonial City maintains some of
the firsts in the Americas and allows travelers to walk the cob-
blestone streets that conquistadors once strolled centuries ago.
Nowadays, visitors can arrive via Santo Domingo’s world-
class cruise terminals at the Port of Don Diego and Sans
Souci, both of which provide easy access to the Dominican
lifestyle and cultural traditions prevalent in the capital city.
LA ROMANA PORTLa Romana International Pier is another favorite stop for
cruise ships. The brilliant waters, white-sand beaches and
activities attract visitors to the lush La Romana, located two
hours east of Santo Domingo. The Southeastern Coast is dec-
orated with vast sugar cane fields that surround some of La
Romana’s and Bayahibe’s most beautiful resorts and beaches,
the natural scenery providing an experience like none other.
La Romana is also home to a Leading Hotel of the World and
one of the most complete resorts in the Caribbean, Casa de
Campo. Here, golf enthusiasts at any skill level can play golf
on three magnificent courses: Teeth of the Dog, Dye Fore and
The Links. Additionally, the resort boasts a Marina with inter-
nationally renowned boutiques and restaurants, polo, and
pampering spas, as well as Altos de Chavón, a replica of a
16th century artists’ village overlooking the Chavón River.
La Romana is located near the National Park of the East, sur-
rounded by some of the most geologically rich natural areas
in the Caribbean, which makes it a very ideal spot for explor-
ing nature among the peaceful towns and pristine beaches.
Nearby local resort spot Bayahibe is also a favorite for their
pristine beaches. Cruise ships delight passengers at Catalina
Island with facilities that can accommodate up to 2,000
guests. The small island is surrounded by a marine coral reef
nature preserve, which is perfect for diving and snorkeling
enthusiasts and an ideal day excursion to explore Dominican
Republic’s underwater world. The Port of Casa de Campo-La
Romana allows cruise ship passengers to enjoy the top facil-
ities and luxurious offerings of the Southeast Coast.
PUERTO PLATA PORTSparkling ivory-colored sand and clear blue water catch trav-
elers ‘attention, but the winds, watersports and energetic pace
of the provinces are the true highlight for those looking to
experience Dominican Republic’s North Coast.
Puerto Plata’s magical ecotourism and sizzling beach
towns are ready to greet cruise passengers when Carnival
Corporation’s tourist terminal, Amber Cove, is completed.
The new state-of-the art cruise terminal began production
in 2012 at Maimon Bay and will be able to accommodate
up to 8,000 cruise passengers daily upon completion.
Located just north of Puerto Plata, the new cruise port is
expected to be the Caribbean’s most modern and will open
up tourism and development on the unique North Coast,
where travelers can experience authentic Dominican cul-
ture. Here visitors can step out of their hotel and interact
with locals in the casual Dominican towns and villages
that make up the North Coast. Puerto Plata was
Dominican Republic’s first city to have cruise calls, and as
a great geographical location for cruises, the new cruise
port will allow for even more travelers to enjoy the his-
toric places, local restaurants, delightful beaches,
unspoiled ecotourism adventures and warm people. The
construction began in 2012 and Carnival executives
expect to finish it in 2014.
Cruise executives and FCCA Platinum Members will experi-
ence the finished product first-hand during the PAMAC
Conference from June 24-26, 2015.
SAMANÁ DOCKING FACILITIESWith only a 34-hour steaming time from Miami, Samaná
is conveniently located along the route of all eastern and
southern Caribbean cruises. Making Samaná a port of call
gives cruise lines great flexibility in scheduling vessels in
the eastern and southern Caribbean’s sometimes crowded
routes. Samaná Bay is encircled by the Peninsula to the
north and Dominican Republic’s mainland to the south,
making the peaceful bay ideal for cruise ship anchorage.
Passengers can visit nearby Cayo Levantado. The island
has pathways that lead visitors to all its facilities includ-
ing beautiful green parks that are excellent for picnics
or relaxing.
HOUSTON: WHERE YOUR JOURNEY BEGINS… Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round.
The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including a stress-free embarkation process and easy access to two airports — George Bush Intercontinental (IAH) and William P. Hobby (HOU). Visit portofhouston.com/cruise for information on the cruise services and visitbayareahouston.com and visithouston.com for information on the region and local attractions.
Port of Houston AuthorityBayport Cruise Terminal | Pasadena, Texas
erm e Truisyport CaB
ena, T TeadeasP|minal
asxe
44 Cruising Magazine • Fourth Quarter 2014
The Kalinago Indians namedMartinique Madinina, or “islandof flowers,” for good reason.
Even the briefest visit to any of theisland’s superb botanical gardens ornature parks reveals how appropriatethis name really is.
Two-thirds of Martinique has theFrench classification “Regional NaturePark,” which means that most of the ter-ritory is unspoiled and protected.Though small in size (436 squaremiles), Martinique boasts a whole worldof natural wonders, making it one of theCaribbean’s top eco destinations.
The northern part of Martinique is surelythe area that gives us the most faithfulidea of how Madinina was back whenthe Kalinago were the only inhabitants
on the island. This region is a naturalparadise of ancient trees, towering volcanic peaks, untouched rivers,waterfalls and gorges, immense fernsand wild bamboo, unique tropical flow-ers, sugarcane, pineapple and bananaplantations. You will experience akaleidoscope of colorful birds, butter-flies, reptiles and other exotic, non-threatening wildlife typical of a lushand expansive tropical rainforest.
Exploring Martinique’s pristine naturalenvirons in the North is easy for hikingenthusiasts and intrepid, physically fittravelers. For the less adventurous, theisland offers some of the finest andmost easily accessible botanical gardensin the Caribbean.
One of Martinique’s premier botanical
attractions – and an absolute “must” fornature lovers – the Jardin de Balata–was created some 20 years ago by localMartinican Jean-Philippe Thoze whobegan by landscaping the grounds ofhis grandmother’s home and just keptright on going until her yard became ashowplace for Mother Nature’s finesttropical creations. Visitors enjoy see-ing and learning about nearly 3,000species of plants, trees, and flowersspread over seven acres of lush hillside.
Located within a half-hour’s drivenorth of Fort-de-France, the BalataGardens are open to everyone from9:00 a.m. to 6:00 p.m. each day (lastadmission 4:30pm).“Everyone” hereincludes disabled visitors, as evidencedby the “Tourism and Disability” and“Quality Tourism” designations bestowed upon the Gardens in July 2014.Both designations are testament toBalata’s unrelenting efforts to accom-modate all types of visitors, includingthose with physical challenges.
Another great botanical option, leDomaine d’Emeraude, nestledbetween the Pitons du Carbet and MountPelée, is a magnificent place to view andlearn about tropical nature at its finest.Here, you can hear the air, taste thesmells and experience the sounds.
Le Domaine d’Emeraude spreads over60 acres of absolute serenity, carefullydesigned by the Regional Natural Parkof Martinique to stimulate and arousethe curiosity of its guests. Each step isan adventure, a concept dedicated tosharing and discovering Martinique’snatural charms in all their splendor.
Nature’s Charms Are Just the Beginning in Martinique
Photo
: David
Gira
l
Photo
: Kats
uyoshi T
anaka
Fourth Quarter 2014 • Cruising Magazine 45
Here, visitors journey into the veryheart of Martinique via low-impact hiking over nearly two-and-a-half milesof trails (15, 30 and 60 minutes in dura-tion). Educational, informative andentertaining, the Domaine d’Emeraudegallery provides an in-depth introduc-tion to the natural history of Martiniquevia interactive displays, video presenta-tions, and more.
Spotlight on Trois-IletsTrois-Ilets, a charming port town locat-ed in the south of Martinique, is also anarea of strong cultural heritage – amust-see not to be missed!
You can start by visiting La PagerieMuseum on the grounds of the formersugar plantation where EmpressJosephine, Napoleon’s wife, was born,raised, and eventually went from farmgirl to emperor’s wife.
Nearby La Pagerie, spend an hour ortwo at the Sugar Cane House or“Maison de la Canne.” This museumcovers all aspects of rum manufactur-ing, sugar cane processing, and retracesthe importance of both products inMartinique’s history.
Talking about Martinique’s history,another must see in Trois-Ilets is theSlave Savannah. This replica of amaroon village provides a fascinatinginsight into the life of escaped slaves,
also called “Neg Marron” (maroons).The Slave Savannah is the third mostpopular attraction in Martinique. It alsofeatures an educational medicine garden.
Another popular Trois-Ilets attraction isthe Pottery Village. Located on the siteof a former Jesuit convent and sugar fac-tory established in the late 17th century,the estate eventually specialized in pot-tery in the 18th century, producingbricks, tiles, and various earthenwareobjects. As the years passed, pottery pro-duction methods here grew and modern-ized. Today, the Pottery Village is bothan industrial site and a tourist attraction.
In addition to the brick and tile factory,you will also find pottery and ceramicworkshops, an on-site factory produc-ing exotic handmade soaps, various artsand craft shops, a spice merchant’shouse, and a collection of exquisitelyrefined restaurants. Kayaks can also berented on the spot to explore the claypeninsula and the surrounding man-groves by the sea.
For added shopping excitement, don’tmiss The Village Creole. Located inthe middle of the Pointe du Bout resortand marina section of Trois-Ilets, thischarming collection of boutiques, bars,cafes, and restaurants feeds your fash-ion, jewelry, art, and souvenir shoppingdesires, while also satisfying yourappetite for a wide range of internation-
al cuisines – Creole to Cuban, French toItalian, Japanese, and most everythingin-between. All restaurants and shopsare open all day and well into the night,while a traditional market featuringfruits and vegetables, art and crafts,souvenirs and much more is held everyWednesday from 6:30 am to 4 pm.
A Call to RememberWhen it comes to cruising, Martinique isdefinitely on the move! With the recent-ly opened Cruise Village on the water-front in Fort-de-France, expanded tours,shopping and bountiful local attractions,the cruise industry is a booming sector ofthe local tourism industry. Since 2010,the island has enjoyed steady annualincreases in cruise arrivals, including ajump of 44% during the 2013-2014 peakwinter cruise season!
Martinique is proud to welcome allmajor cruise lines from North Americaand Europe for the new season, includ-ing (but not limited to): Carnival CruiseLine, Royal Caribbean International,Norwegian Cruise Lines, HollandAmerica Line, Seabourn Cruise Line,Star Clipper, Oceania, Seadream,Princess Cruises and Celebrity Cruises.Moreover, Disney Cruise lineannounced upcoming calls to Martiniqueon itineraries from San Juan PuertoRico, starting in 2016!
Welcome to Martinique!
Photo
: Luc O
lvie
r
Photo
: Luc O
lvie
r
MSC Divina, one of the most elegant
and luxurious ships sailing the
Caribbean, arrived in PortMiami last
November amid much fanfare. From
the moment she arrived, escorted by a
fleet of FIAT 500 watercrafts, MSC
Divina has gone above and beyond to
exceed expectations, making big waves
with guests and travel agents.
Enhancing Guests’ Cruise ExperienceUnderstanding that guests coming from
the U.S. and Canada may have different
travel preferences compared to
European cruisers, MSC Cruises made
it a top priority to tailor MSC Divina to
the North American market. This
included working in partnership with
the popular Italian restaurant emporium
Eataly to create two entirely unique
dining venues, the upscale Ristorante
Italia and spectacular regional steak-
house, Eataly Steakhouse; introducing
the first and only AquaCycling at-sea
fitness classes; enhancing onboard
entertainment options; enforcing a
stricter non-smoking policy in all inte-
rior areas of the ship; and making
English the primary language used by
crew onboard.
Following the initial enhancements, the
cruise line has continued introducing
partnerships and programs to provide
guests with the best cruise experience
possible.
For instance, recently the line rolled out
its Inclusive Experiences, a revolution-
ary pricing structure that allows guests
booking a cruise to choose from four
different experience categories—Bella,
Fantastica, Aurea, and MSC Yacht
Club—ranging from a la carte to all-
inclusive amenities. With the opportu-
nity for guests to customize their cruise
vacation and receive free amenities val-
ued at up to $700+ per person, the new
pricing model is receiving positive
reviews from consumers and travel
agents alike.
MSC Cruises has also made huge
strides in its offerings for families,
announcing new and exciting partner-
ships with well-known brands LEGO
and Chicco. Offered fleet-wide, and
extremely popular with MSC Divina
passengers, the line now has a LEGO
Experience Day, which includes
LEGO-themed competitions and
games, along with the chance for kids
to earn a LEGO Junior Master Builder
48 Cruising Magazine • Fourth Quarter 2014
A Divine Year for MSC Divina
Diploma. In addition, guests have the
chance to meet and greet the beloved
Sailor Walkabout, the LEGO Sailor
Mascot. And, thanks to a partnership
with Chicco, families with very young
children can now get free bottle warm-
ers, cribs, strollers, and baby backpacks
on all MSC ships.
Further enhancing the onboard experi-
ence is the MSC Divina Traveler Web
App, a free app that allows guests to
“friend” and chat with other passengers
in real-time while onboard. Guests can
also book specialty restaurants and
shore excursions; view sea conditions
and port weather forecasts; check out
daily activities and special events; and
update their location.
Strengthening Its Commitment tothe Travel Agent CommunityMSC Cruises readily acknowledges
that the travel agent community is crit-
ical to the company’s success. Thus,
over the last year, the company has
renewed its commitment to the trade,
working hard to ensure travel agents are
confident in recommending and selling
MSC Divina to their clients, as well as
finding ways to show their appreciation
for trade supporting the MSC brand.
A major focus for MSC Cruises this
year was revamping MSC True
Partnerships, the line’s long-standing
travel agent program. Improvements
included launching the first-ever MSC
True Partnership awards as a way to rec-
ognize leading travel partners; creating
an engaging and successful MSC True
Partnerships Facebook page; and devel-
oping a new travel agent web site that
features enhanced promotional/market-
ing tools, faster access to product infor-
mation, and recent news.
Under the umbrella of “Serving You,” a
new campaign focused on working
with travel agents to develop sales
strategies for mutual success, MSC
conducted a 20-city travel agent road
show, which attracted more than 2,000
travel agents interested in learning
more about MSC’s fleet and offerings.
In addition, to better serve the trade
community, MSC expanded its sales
force by recruiting and training a team
of new business development managers
and creating a new team of sales sup-
port specialists tasked with assisting
field sales.
As a thank you to travel agents, MSC
has implemented some of the best
commission programs in the industry.
Earlier this year, MSC offered travel
agents 25 percent commission to coun-
teract the low pricing the industry is
experiencing on sailings in the
Caribbean. More recently, MSC
announced 18 percent commission on
2015/2016 Caribbean group bookings
on MSC Divina. As an extra incentive,
MSC pays five percent commission on
all pre-paid special services pre-
booked by travel agents on behalf of
their clients.
Excitement for More to ComeGuests and travel agents have
expressed their enthusiasm for MSC
Divina with MSC’s most recent cus-
tomer satisfaction survey revealing that
90 percent are likely to very likely to
recommend an MSC Cruise to family
and friends.
The future for MSC in North America
looks bright with more exciting
announcements planned for 2015 and
the first two of its new builds being
released in 2017.
Fourth Quarter 2014 • Cruising Magazine 49
Carnival Cruise Line is extend-
ing its highly successful
Carnival LIVE concert
series—a one-of-a-kind entertainment
option in which top-name artists per-
form onboard while ships are docked
in port—through 2015. The concerts,
sold and booked like shore excursions,
take place in the ships’ main show
lounges and cover a range of musical
styles and genres.
This year’s inaugural series featured
artists like Olivia Newton John, Jewel,
Daughtry and Styx, which “rocked the
boat” in what singer and guitarist
Tommy Shaw called “stand-out shows”
from the band’s 2014 tour. Lady
Antebellum, Martina McBride, Jennifer
Hudson, Trace Adkins and Foreigner
also performed on board while ships
where docked in Nassau, Bahamas;
Cozumel, Mexico; and Catalina Island,
California.
Carnival’s “Fun Ships,” which offer
plenty of entertainment options, are a
perfect fit for the onboard concerts.
Canada.com’s Phil Reimer, who attend-
ed a show aboard Carnival Breeze,
wrote, “If you want to see a rock show,
the best place anywhere to be up-close
and personal is on a cruise ship.”
But it’s not just the fans who can get
up-close to their favorite artists. As
Cruise Radio’s Doug Parker wrote, the
artists also get closer to the fans:
“When you see a top-tier performer like
Lady Antebellum, you’re usually in a
10,000-seat arena or amphitheater.
When artists perform in a cruise ship
theater, it gives them a chance to inter-
act more with the audience.”
The ships’ intimate show lounges seat
only 900 to 1,300 guests, so every seat
is one of the best in the house, but
guests who want to get as close as pos-
sible can take advantage of a special
VIP package ranging from $125 to
$250 per person. Fans with VIP tickets
are treated to an exclusive meet and
greet and photo opportunity, along with
reserved seating in the venue’s first four
rows. General admission ticket prices
are $35 to $60 per person, and, as with
shore excursions, tickets are delivered
to guests’ staterooms the night prior to
the performance.
Ships usually remain in port until 1
a.m., meaning that guests who don’t
50 Cruising Magazine • Fourth Quarter 2014
Carnival Cruise Line Announces Shipboard Concert Series Lineup for 2015
STYX
attend the concerts have additional
opportunities to check out the destina-
tions’ nightlife and other attractions.
In 2015, guests will have a wide range
of Carnival LIVE sailings to choose
from, with 10 Carnival ships hosting
concerts, offering three different
itineraries from six North American
homeports. Concerts will take place
while ships are docked in Nassau,
Cozumel and, for the first time, St.
Thomas. Carnival already has
announced some of the big names that
will headline Carnival LIVE in 2015.
San Francisco rock band Journey,
known for the anthem “Don’t Stop
Believin’,” will kick off the 2015 series
in March with shows on Carnival
Splendor and Carnival Liberty.
Country supergroup Little Big Town,
popular for Top 10 singles
“Boondocks” and “Bring It On Home”
and number-one single “Pontoon,” will
take the stage on Carnival Fascination,
Carnival Freedom and Carnival
Fantasy later that same month.
Motown singer-songwriter and Rock
and Roll Hall of Famer Smokey
Robinson is slated to perform in April
on Carnival Paradise, Carnival Breeze
and Carnival Ecstasy. Robinson gained
fame when his song “Shop Around”
became Motown’s first number-one
single on the R&B charts in the late
‘60s. Since then, his 50-year career has
seen success as a front man, solo artist,
songwriter and producer.
Popular country trio Rascal Flatts will
board Carnival Paradise, Carnival
Breeze and Carnival Ecstasy in May.
Since their inception in 1999, the group
has placed 15 number-one singles,
including “These Days” and “The
Broken Road,” and has become the
genre’s most awarded vocal group.
After eight incredibly successful
Carnival LIVE performances this year,
Styx will return in 2015 for four addi-
tional shows. The legendary group
rocked the ‘70s and ‘80s with radio sta-
ples like “Come Sail Away,”
“Renegade” and “Show Me the Way.”
The band is scheduled to perform on
Carnival Fantasy, Carnival Sensation,
Carnival Sunshine and Carnival
Ecstasy in June.
Next year’s concerts will take place
on ships departing for the first time
from Jacksonville, Miami, Port
Canaveral and Tampa, Fla.;
Charleston, S.C.; and Galveston,
Texas. Itineraries range from three to
seven days to the eastern or western
Caribbean or The Bahamas.
Carnival is expected to announce the
second half of the year’s lineup in early
2015.
Fourth Quarter 2014 • Cruising Magazine 51
REO
Martina McBride
52 Cruising Magazine • Fourth Quarter 2014
As a result of the progressive
increase of its functions,
expansion and delivery of
results, Proexport—10-year FCCA
Platinum Member—became PRO-
COLOMBIA to further its reach and
take on greater challenges.
PROCOLOMBIA undoubtedly will
reach more people in its mission; it will
build better export companies and
strengthen the pursuit of foreign invest-
ment for new projects that create more
supply, employment and growth.
After a process of more than eight
months led by the President Juan
Manuel Santos Calderón, PRO-
COLOMBIA will also work to position
the country’s brand, consolidate
Colombia as a tourist destination and
coordinate the promotional activities
with public and private agencies that
can help capitalize the country’s name
and be able to position it as a supplier
of quality products and services.
It will broaden its scope in the inter-
nationalization of MSMEs (micro,
small and medium enterprises), offer-
ing trade services supported by spe-
cialists who will work with them in an
incubator environment.
It will launch the Export Mentoring
Program, aimed at strengthening
alliances between firms with export
experience, or foreign investors, and
MSMEs interested in the internation-
alization process to gain overall
competitiveness.
Export culture programs will also be
strengthened so that Colombian
entrepreneurs can adapt their products
to satisfy global demand.
PROCOLOMBIA is the response to the
progressive increase of organizational
functions, its expansion and its results.
A survey of Colombian and foreign
entrepreneurs concluded that the name
of Proexport did not reflect its reach
(which extend past exports, including
investment and tourism) nor convey its
link to Colombia (coupled with the fact
that other companies overseas bear the
same name). The name PROCOLOM-
BIA is self-explanatory, resounding and
more inclusive.
The World Changes, Colombia Grows and Proexport Moves Forward
CRUISE NEW ORLEANSA JOURNEY & A DESTINATION
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• World-class shopping and art
• Steamboat excursions
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54 Cruising Magazine • Fourth Quarter 2014
Underprivileged children had
something to celebrate this hol-
iday season because of the 18th
annual FCCA Holiday Gift Project. The
FCCA Foundation again partnered with
FCCA Member Lines and their crews,
along with private and public sector
representatives within participating
destinations, to deliver presents, festiv-
ities and smiles to deserving children.
“We are pleased of the good work that
the FCCA Foundation has been doing
for the past 18 years,” said Kevin
Sheehan, president and CEO,
Norwegian Cruise Line Holdings Ltd.,
and chairman, FCCA. “It’s important to
take care of children in need, and it’s
gratifying to see the Foundation contin-
ue to grow and partner with charities
who have children counting on them
for some holiday cheer.”
In December 2014, nearly 7,000 chil-
dren throughout 33 Caribbean and
Latin American destinations shouted
out with glee because of this project.
The FCCA Foundation contributed
gifts selected for age groups and gen-
ders specified by the destinations. Then
Member Lines loaded the presents
onboard their vessels and served as
Santa’s sleigh to bring the presents to
partnering destinations, where destina-
tion representatives waited with the
children, holiday celebrations and Old
St. Nick himself.
“On behalf of all of us at Princess
Cruises, we are honored and privileged
to bring a little holiday cheer into the
lives of some of those who could use a
little cheer, especially at this special
time of the year,” told Stephen Nielsen,
vice president, government affairs –
Americas, Princess Cruises.
The cheer extended past the children;
all of those involved exemplified the
giving spirit and realized the project’s
importance, knowing the children prob-
ably would not receive toys and smiles
otherwise. Sherryl Bacayo, training
specialist on Norwegian Jewel, showed
this in her comment: “…being a part of
the Belize [Holiday Gift] project
allowed me to experience what it is to
make a life by what we give. It was
“The cruise industry is proud to give back to the communi-
ties of the destinations we call, and I cannot think of a
more rewarding way than bringing cheer and aid to chil-
dren who need it.” – Michele Paige, President, FCCA
FCCA Foundation Delivers Holiday Cheer andFestivities to Deserving Children
such a great joy to see smiles on those
lovely little ones. I felt the true spirit of
Christmas.”
“You could see the happiness and
excitement on the kid’s faces as the
boxes of toys were offloaded and Santa
Claus came to their school,” told
Dorothy Dorado, youth director,
Carnival Liberty. “It felt so good to see
the kids jumping and screaming when
they see us coming. We left the school
with tears in our eyes.”
Sherryl and Dorothy touched not just
on the sentiment, but also on part of the
importance of the festivities and the
meaning for all involved—letting kids
enjoy being kids, a concept seemingly
simple, but mostly unknown to children
in the shelters and homes benefitted by
the project.
Michele Paige, president of the
FCCA, also recognized this signifi-
cance: “The FCCA Holiday Gift
Project brings happiness to children
who truly deserve it. The cruise indus-
try is proud to give back to the com-
munities of the destinations we call,
and I cannot think of a more reward-
ing way than bringing cheer and aid to
children who need it.”
Margaret Jones, manager of visitor
relations for Jamaica Tourist Board,
summed it up well as she explained the
project and its long history in Jamaica:
The FCCA Holiday Gift Project has
brought smiles to the faces of hundreds
of Jamaican children. Since its incep-
tion, the FCCA has lived up to its com-
mitment....providing toys for the chil-
dren who are less fortunate. Over the
years, the Ministry of Tourism and the
Jamaica Tourist Board have joined with
the FCCA and its member lines to make
the gift giving a wonderful experience.
Each year, the selected children are
feted and fed! They are entertained, and
the "icing on the cake" is getting their
gift from “Santa!”
We at the Jamaica Tourist Board have
been the facilitators of this wonderful
event, and each year we look forward to
working with the FCCA to make this a
great experience for the children.
It is certainly clear that the gifts are
selected with great thought and care
each year, and the squeals of delight
from the children tell of their happi-
ness.
The FCCA Gift Project has definitely
been a wonderful expression of reach-
ing out and working with the ports and
communities that its Member Lines
visit through the year. The experience
of attending a Christmas party on a
cruise ship is as exciting as it gets; for
these children it's pure joy.
Margaret, and the Holiday Gift Project,
encapsulated the overall purpose of the
FCCA Foundation—to improve the
lives of those less fortunate throughout
the Caribbean and Latin America, pri-
marily for children’s causes. Every
smile is a reminder of this mandate and
an invaluable return on the time, efforts
and funds provided for causes and pro-
jects like these over the Foundation’s
20-year existence.
56 Cruising Magazine • Fourth Quarter 2014
Princess Cruises 7-Day Caribbean
Cruise for 2 in an outside stateroom
Donated by: Princess Cruises
Princess Cruises 7-Day Caribbean
Cruise for 2 in an outside stateroom
Donated by: Princess Cruises
Royal Caribbean International 7-
Night Caribbean Cruise for 2 in
Ocean View Stateroom
Donated by: Royal Caribbean
International
From December 8 – 15, 2014, the FCCA held its annual online auction to support the FCCA Foundation—the FCCA’s
philanthropic arm, which is dedicated to improving the lives of those less fortunate throughout the Caribbean and Latin
America, primarily for children’s causes.
Thanks to the generosity of the FCCA’s members and partners, cruises, travel packages and more were donated so the FCCA
can auction them and use all proceeds to benefit the FCCA Foundation’s efforts.
Carnival Cruise Lines 7-Day Cruise
for 2 in Ocean View Cabin
Donated by: Carnival Cruise Lines
Carnival Cruise Lines 7-Day Cruise
for 2 in Ocean View Cabin
Donated by: Carnival Cruise Lines
Celebrity Cruises 7-Night Caribbean
Cruise for Two
Donated by: Celebrity Cruises
Disney Cruise Line 7-Night Cruise
for 2 Aboard Disney Fantasy in
Verandah Stateroom
Donated by: Disney Cruise Line
Celebrity Cruises 7-Night Caribbean
Cruise for Two
Donated by: Celebrity Cruises
Disney Cruise Line 4-Night
Bahamian Cruise for 2 Aboard
Disney Dream in Verandah
Stateroom
Donated by: Disney Cruise Line
Norwegian Cruise Line 7-Day
Caribbean Cruise for 2 in an ocean-
view stateroom
Donated by: Norwegian Cruise Line
MSC Cruises 7-Day Caribbean
Cruise for 2 in a balcony stateroom
aboard the MSC Divina.
Donated by: MSC Cruises
Norwegian Cruise Line 7-Day
Caribbean Cruise for 2 in an ocean-
view stateroom
Donated by: Norwegian Cruise Line
Fourth Quarter 2014 • Cruising Magazine 57
3 Day - 2 Night Stay for two at the
San Juan Marriott Resort and
Stellaris Casino
Donated by: San Juan Marriott
Resort and Puerto Rico Tourism
Company
Royal Caribbean International 7-
Night Caribbean Cruise for 2 in
Ocean View Stateroom
Donated by: Royal Caribbean
International
4 Day – 3 Night Stay for two at
Atlantis, Paradise Island
Donated by: Atlantis, Paradise Island
4 Day / 3 Night for 2 adults in luxu-
rious Ocean View at the Grand
Lucayan Bahamas
Donated by: Freeport Harbor
Company and Grand Lucayan
5- Day / 4 Night Stay for 2 adults at
Pelican Bay Hotel on Grand Bahama
Island
Donated by: Freeport Harbor
Company and Pelican Bay Hotel
4-Night Stay for 2 adults in Studio
Room at the South Gap Hotel,
Barbados
Donated by: Bridgetown Cruise
Terminals and South Gap Hotel
Emilio Robba’s Accent Décor
collection
Donated by: Emilio Robba Paris
4-Nigth stay for two with at Hilton
Cartagena Hotel.
Donated by: Cartagena Cruise Ship
Terminal and Hilton Colombia
4-Night stay for two at Nail Bay
Estates and Resort, British Virgin
Islands
Donated by: BVI Tourism Board and
Nail Bay Estates
4-Night Stay for two at Pristine Bay
Resort, Roatan - Honduras
Donated by: Blue Planet and Pristine
Bay Resort
5 Day – 4 Night Stay for two at the
all-inclusive Park Royal Cozumel -
Mexico
Donated by: API Quintana Roo and
Park Royal Cozumel
Discover Guatemala: 4-Nights
Package for two at the Clarion Suites
in Guatemala City.
Donated by: Blue Planet and Clarion
Suites
Exclusively supported by
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The Cruise Industry’sPremier Global EventMiami Beach Convention Center | Miami Beach,
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FloridaMiami Beach Convention Center | Miami Beach,
For over 30 years,has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and education.
For over 30 years, Cruise Shipping Miami has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and education.
Cruise Shipping Miami has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and
education.
To reserve your stand, contact [email protected] or call +1 212-600-3095 today!
education.
To reserve your stand, contact [email protected] or call +1 212-600-3095 today!
To reserve your stand, contact [email protected] or
Exclusively supported by
cruiseshippingmiami.com
Exclusively supported by
cruiseshippingmiami.com
c
60 Cruising Magazine • Fourth Quarter 2014
Mark Evelyn – Maître d’, Norwegian Cruise Line
I discovered my passion for hospitality very early during my career, working for Pegasus, one
of the most famous hotel chains in my home country of Guyana. I started working on cruise
ships in 1995 as a utility galley on the legendary SS Norway. My mentor, James Orville (now
retired), was the person who encouraged me to move to the restaurant department after five
years, and I later started as a restaurant steward. Through hard work and dedication, I was
promoted through the ranks, and I finally become a maître d’ in 2011.
When I was working in Guyana as a refrigeration technician, I always dreamed of being an
engineer. However, my love for travelling and meeting people made me decide to try the cruise
line industry. Even when I’m on vacation, I end up spending most of my time traveling from
place to place. This is how my adventure with Norwegian Cruise Line started, and I love every moment of it. I believe that
as long as you work hard and you are committed to yourself and the success of the company, everything is possible.
One of the quotes I believe in and guided me thought out life is: “Doing your best at this moment puts you in the best place
for the next moment.”
Faces In The Industry
Alex A. Rojas – Second Engineer, Norwegian Cruise Line
My name is Alex A. Rojas, and I am from Panama. I live on the north pacific side of the
country. I am currently a second engineer onboard Norwegian Breakaway, in charge of the
daily operation and machinery maintenance in accordance with our AMOS system.
Before I joined Norwegian, I worked on a cargo ship, where I did the first two years of my
career, right after I graduated from Nautical School of Panama, which is now known as the
International Maritime University of Panama.
I studied for four years, plus one more year of practice at sea before I got my engineering
degree and license.
When I saw that the cruise industry was growing fast and that more jobs were becoming available, I decided to apply to
improve my knowledge, skills and quality of life at sea. I became part of the engine department of Norwegian Cruise Lines
in 2010 as engine cadet. After successfully finishing several contracts as a cadet and third engineer, I was given the oppor-
tunity to become second engineer.
My favorite destination? I would have to say the Panama Canal crossing—not only because it’s home for me, but it’s real-
ly an amazing work of engineering, which after 100 years still runs everyday, connecting both parts of the world.
Being a crewmember gives you the opportunity to meet new people, discover different cultures, travel around the world,
and also gives you the opportunity to work in your desired field, with a company that gives you the tools to improve and
develop skills that will help you accomplish whatever your goals are like Norwegian Cruise lines does.
I have decided to build my carrier with this company; learn as much as I can everyday; and challenge myself to be better.
Why not? Once day I hope to become a chief engineer with Norwegian Cruise Line.
Guyana
Panama
Speak with a drinks & beverage fashion consultant at (800) 851-9273 or Order Direct at Restaurantware.com
64 Cruising Magazine • Fourth Quarter 2014
A delegation from the Panama Canal Authority met with the Florida-Caribbean Cruise Associations
Operations Committee and discussed the Expansion's progress.
TM