Communications Wins With State Officials
Joanna Jungels Dan Wells
Communication Wins with State Officials
Joanna Jungels
Don’t wait for a Problem to reach out to State and Local permit staff.
Say HiAsk QuestionsSay Thanks
What contributes to Successful Permitting
• Preparation• Knowledge• Expertise• Communication
Successful Permitting?
Joanna’s Definition:
When a permitted oversize load delivers Safely, Timely, and Generates Revenue.
Effective CommunicationMaking what you want to say, what you actually say and what your listener hears as you intended.
Behave!Be respectful, be genuine, be calm, be kind, be professional
Effective Communication• Clear / Concise • Listen / Clarify • Keep Calm / Emotions in check • Non-verbal Effects• Polite/Professional/Smile
Clear / ConciseKeep it Simple Knowing your Audience helps Leave out Jargon and AcronymsMinimize Assumptions
Listen and ClarifyFocus on ConversationAffirm what you HearAsk open ended Questions
Keep CalmMinimize StressesKeep Emotions in CheckMake a point to Relax
Non Verbal EffectsBody languageWritten language - ToneMisinterpretation
Polite / ProfessionalActions speak wordsUse MannersGains and Losses
Be Kind to Others, Remember to Smile, Make Good Choices!