2020 COVID-19 Virtual Learning Series Presented By:
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© 2020 Modern Hire, Inc. Private and Confidential
May 28, 2020
Virtual Recruiting: High Tech, High Touch
© 2020 Modern Hire, Inc. Private and Confidential
Introductions
3
ERIC SYDELL
EVP INNOVATION –
MODERN HIRE
MIKE HUDY
CHIEF SCIENCE OFFICER –MODERN HIRE
LAURA FIELDS
DIRECTOR , SELECTION & ASSESSMENTS - SPECTRUM
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200+ Countries &
Territories
22Languages
6Global Data
Centers
Global Scale & Support Our Clients
Award Winning
Our Team
47 of the
300+Clients
40+ I-O Psychologists
& Data Scientists
40+ Product,
Engineering &
Development
Resources
20M+ Assessments & Interviews
Annually
24x7 Global
Support
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 29 million customers in 41
states through its Spectrum brand.
More than 98k employees
More than 40k annual hires
Over a million applicants a year
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Market Realities
Real unemployment rate is above 22% with over 38.6 million lost jobs
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More Candidates Searching Fewer Jobs
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Recruiters need help to meet the expectations of the modern candidate.
Why Virtual Recruiting?
2/3 report their job is harder than
5 years ago
Recruiters are overwhelmed
50% are anxious about using time efficiently
Need more time in their day
75% of Gen Z would rather text than talk
The best candidates are off the market in
10 days
Want an experience that matches their
consumer experience
82% say hiring process influences decision to
work at organization
32% exited hiring process because of poor
recruiter rapport
View the interview experience as important
41% ranked fast application process as #1
37% exited hiring process because time was
disrespected
Need a fast experience
Recruiters Candidates
55% don’t have mobile-enabled
apply
Can’t reach candidates where
they are
52% search for a job on their phone in bed
78% of candidates would apply using mobile
Have technology at their fingertips
64% don’t have the right digital
tools to do their jobs
Lack the needed technology
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How the Labor Market Impacts Staffing
• Key Concerns: Completion rates and turnover
• Focus on differentiation & employer value proposition
• Keeping candidate engaged and reducing Time-to-Fill
Environment of Candidate Scarcity
Efficiency Effectiveness Fairness Experience
• Filtering Large Talent Pools
• Active candidates
• Hiring slowdowns, freezes, layoffs
Environment of Candidate Abundance
Efficiency Effectiveness Fairness Experience
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What We See in Our Interview Data
April 2020 has seen a 10x increase in usage of our interviewing technology
0
2
4
6
8
10
12
4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019 12/1/2019 1/1/2020 2/1/2020 3/1/2020 4/1/2020
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What We See in Our Assessment Data
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
1-Mar-20 8-Mar-20 15-Mar-20 22-Mar-20 29-Mar-20 5-Apr-20 12-Apr-20 19-Apr-20 26-Apr-20
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Getting to High Tech, High Touch
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Example Virtual Recruiting Workflow
Screen
Immediately following ATS
application candidate received a
Text message to answer
additional screening questions.
On-Demand
Text
Assess
Candidates learn more about the
job through a realistic job preview
and complete a virtual job tryout
assessment.
On-Demand
Web
Interview
Candidates answer job-specific
behavioral and follow-up
questions that will allow the
recruiter/manager to determine
fit.
On-Demand
Video
Interview
Candidates self-schedule their
interview. Interview guides that
are directly correlated to previous
steps in the process prepare
interviewers and standardize
post-interview feedback.
Live
In-Person
Automated Advancement Realistic Job Preview (Part 1) Realistic Job Preview (Part 2) Automated Scheduling
Virtual Job Tryout Automatic Scoring Interview Guide & Rating
Interview Guide & RatingAutomated Advancement
Automated Advancement
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• One-on-One or Panel video interviews
• Connect with anyone world-wide
• Embedded interview guides
• Collaboration features:• Screenshare
• Noteboard
• Whiteboard
• Chat
• Recording available
• Audio via either VoIP or conference call
Live Video Interview
Spectrum
has
increased
Live Video
by 80% from
Q4 2019 to
Q1 2020.
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• Automate initial interviews.
• Ideal for professional to executive roles.
• Highly configurable to determine both question and response types.
• Question Types:• Text
• Audio
• Video
• Image
• Response Types:• Video
• Voice
• Text
• Multiple/Choice
• Multiple Select
• Fill-in-the-blank
On-Demand Video Interview
• Allow recruiters and managers to review on their own time.
• Typical times:• Candidate – 15-30 minutes to complete
• Reviewer – 5-6 minutes to review
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On Demand Use Case – Hiring Manager Introduction
16
• Administered after the recruiter and hiring manager phone interviews are completed
• Served as a way to introduce candidates to multiple stakeholders and narrow pool of finalists
• To improve the candidate experience, Danny recorded an introduction video, giving candidates more information about the opportunity and what to expect
100% candidate
completion rate
Used to develop
pipeline for other
positions where
candidates could be
a fit
Reduced candidate
travel expenses
Reduced each
stakeholder’s
commitment to the
to process by 2-3
hours, freeing their
time for other tasks
Results:
© 2019 Modern Hire, Inc. Private and Confidential
Engaging Candidates
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• Allow candidates to self-schedule interviews
• Schedule any type of live interview• Phone, Video, In-Person, Events
• One-on-One, Panel, Group
• Can be automatically triggered based on assessment or interview activity
• Sync free/busy information or provide blocks of availability
• Email/SMS invites and reminders
• AI powered scheduling assistant removes manual recruiter/coordinator tasks
Interview Scheduling In 2019,
Recruiters
saved 3,225
Hours
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Interviewing Technology at Spectrum
Since
3/9/2020
Requisitions
and Hires
have
dropped by
20%
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Virtual Job Tryout Assessment
Multi-method measurement• Evaluates the multi-faceted,
complex nature of performance
• Includes personality, biodata, and
more, plus advanced simulations
Predicts your business metrics
Closed-loop analytics• Dynamic system that improves
over time
Engaging & Interactive Precise
2-Way Information ExchangeCommunicates as much information as it gathers
Candidatestry out the job
Youcollect data & predict
job performance
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Virtual Job Tryout at Spectrum
Realistic
Job Preview
Manage Your Day Troubleshoot
Problems
Crunch The
Numbers
Tell Us Your Story Describe Your
Approach
Interactive experience that simulates the job while measuring characteristics important for success
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Meeting Candidates Where They Are
Customer
Operations (RSC)Field
TechnicianRetail
Sales
Sales
Representative
Warehouse
Technician
Rollout Date 5/15/2019 5/15/2019 5/15/2019 5/15/2019 5/15/2019 9/12/2019
Volume 141,428 6,657 47,188 67,700 45,198 953
Completion Rate 88% 87% 89% 80% 89% 74%
% Mobile 50% 52% 56% 58% 58% 52%
Customer
Operations
Previous
completion
rates were
at 50%
© 2019 Modern Hire, Inc. Private and Confidential
Prioritizing the Right Candidates
Assessment Result
8%
22%
42%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Bottom 30% Middle 40% Top 30%
New hires who perform in the top 30% on the VJT assessment perform better on the job and
stay longer than any other candidates.
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What’s Next
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How does it work?• Scores content of interview response using AI
• Modeled against trained human raters
• Proven knowledge and skills predictive scoring algorithm scores the response
What’s its value?• Flexibility to apply across interview types and
advanced science at scale across all jobs.
• Increases Recruiter Efficiency.
• Avoids unconscious bias.
• Provides a benchmark to measure recruiter and hiring manager review quality/consistency.
• Accurately predicting future performance at high volume.
Automating Interview Scoring
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Recommending Jobs to Candidates
is a brief interest and skills-based assessment that uses artificial intelligence and industry data to
give more relevant job recommendations to job seekers, enhancing the experience and staffing outcomes.
© 2020 Modern Hire, Inc. Private and Confidential
Closing
© 2020 Modern Hire, Inc. Private and Confidential
3 Key Takeaways
• Shift your messaging/tonality to we are here to find out how we can help.
• Now that we are in an abundance marketplace we need to rely on scientific tools to help us identify top talent.
• Setting up virtual tools is critical to success whether in a market of scarcity or abundance.
Questions?