Intr
oduc
tion
In t
oday
’s ec
onom
y, co
mpa
nies
rea
lise
the
need
for
del
iver
ing
the
high
est
qual
ity
prod
ucts
and
ser
vice
s to
the
cust
omer
as
quic
kly
as p
ossib
le to
sus
tain
an
adva
ntag
e ov
er t
heir
com
petit
ors.
To a
chie
ve t
his,
succ
essf
ul c
ompa
nies
nee
d to
focu
s on
“Cor
e Co
mpe
tenc
ies”
that
dire
ctly
hel
p th
em m
eet
thei
r bu
sines
s ob
ject
ives
. Th
e D
igiC
ore
Info
rmat
ion
Bure
au (D
IB) c
an h
elp
you
mee
t you
r bus
ines
s ob
ject
ives
by
prov
idin
g th
e to
ols
and
serv
ices
to
allo
w y
our c
ompa
ny t
o co
ncen
trat
e on
you
r cor
e bu
sines
s in
to
the
futu
re.
The
DIB
is
a 24
/7/3
65 o
pera
tion
desig
ned
to o
ptim
ise c
ompa
nies
and
sha
re F
leet
M
anag
emen
t te
chno
logy
in o
ne c
ontr
ol r
oom
env
ironm
ent
with
out
com
prom
ising
th
e cu
stom
er’s
inde
pend
ence
and
iden
tity.
It al
low
s fl e
et o
pera
tors
a c
ost-
eff e
ctiv
e ac
cess
serv
ice
that
add
s val
ue in
term
s of s
ervi
ce a
nd o
pera
ting
cost
s to
both
thei
r ow
n bu
sines
ses a
nd th
ose
of th
eir c
lient
s and
cus
tom
ers.
Ther
e is
no re
stric
tion
on th
e nu
mbe
r of fl
eet
s th
at th
e D
IB c
an m
anag
e, a
nd o
ur fl
eet
man
agem
ent
plat
form
is c
onfi g
ured
to
mat
ch t
he s
peci
fi c o
pera
tiona
l req
uire
men
ts
of e
ach
fl eet
and
not
to
com
prom
ise s
ervi
ce d
eliv
ery
to o
ther
cus
tom
ers.
Each
fl ee
t ca
n ha
ve d
iff er
ent
oper
atin
g m
odes
, fl e
et m
anag
emen
t sc
hedu
les
and
rule
s, as
wel
l as
acc
ess
to t
he v
ast
num
ber
of s
yste
m c
onfi g
urat
ion
optio
ns. I
n ot
her
wor
ds, y
ou
cont
rol t
he w
ay y
ou w
ant t
he s
ervi
ce to
ope
rate
in th
e m
anne
r tha
t bes
t mee
ts y
our
requ
irem
ents
. Thi
s lev
el o
f sop
hist
icat
ion
and
fl exi
bilit
y is
only
ava
ilabl
e w
ith th
e w
orld
-cl
ass
C-tr
ack
fl eet
man
agem
ent p
latfo
rm a
nd s
ervi
ce p
rovi
ded
by th
e D
IB.
Inte
rnat
iona
l foo
tpri
ntSo
uth
Afric
aU
KEu
rope
Fran
ceFi
nlan
dSw
itzer
land
Aust
riaIta
ly
Swed
enBe
lgiu
mH
olla
ndCz
ech
Repu
blic
G
erm
any
Paki
stan
UAE
Aust
ralia
Mal
aysia
Indo
nesia
Bang
lade
shSa
udi A
rabi
aAf
ghan
istan
Nig
eria
Keny
aZi
mba
bwe
Bots
wan
aZa
mbi
aN
amib
iaU
gand
aRw
anda
D
RCTa
nzan
ia
01
Dig
iCor
eIn
form
atio
n Bu
reau
O
verv
iew
The
DIB
is a
div
ision
of C
-tra
ck S
A (P
ty) L
td a
nd h
as b
een
in o
pera
tion
since
Oct
ober
20
03. I
t pro
vide
s tw
o pr
imar
y se
rvic
es, n
amel
y:
• Fl
eet,
Risk
and
Rep
ortin
g M
anag
emen
t•
Stol
en V
ehic
le R
ecov
ery
This
divi
sion
mon
itors
in e
xces
s of 2
4,00
0 ve
hicl
es, p
rodu
cing
cus
tom
er re
quire
d re
port
s as
wel
l as
man
agin
g th
e re
cove
ry o
f hija
cked
or
stol
en v
ehic
les
on a
24/
7/36
5 ba
sis.
Staffi
ng
reso
urce
s ar
e pl
anne
d on
veh
icle
gro
wth
and
sig
ned
cont
ract
req
uire
men
ts
and
can
cate
r fo
r va
rious
inte
rnat
iona
l lan
guag
es if
a c
ontr
act
so r
equi
res.
New
sta
ff m
embe
rs a
re e
mpl
oyed
and
ful
ly t
rain
ed t
o pe
rform
all
rela
ted
func
tions
bef
ore
func
tioni
ng o
pera
tiona
lly. T
his
trai
ning
is
com
preh
ensiv
e an
d in
clud
es o
pera
tiona
l as
pect
s su
ch a
s m
onito
ring,
repo
rtin
g, re
cove
ry m
anag
emen
t an
d te
chni
cal s
uppo
rt
for C
-tra
ck so
ftwar
e an
d ha
rdw
are
prod
ucts
.
2.1
Flee
t, Ri
sk a
nd R
epor
ting
Man
agem
ent
The
DIB
pro
vide
s an
exte
nsiv
e 24
/7/3
65 p
roac
tive
Flee
t, Ri
sk an
d Re
port
ing
Man
agem
ent
Serv
ice.
The
DIB
has
an
outs
tand
ing,
fully
trai
ned
team
that
is e
xper
ienc
ed in
pla
nnin
g,
impl
emen
ting
and
the
succ
essf
ul d
eliv
ery
of F
leet
Man
agem
ent s
olut
ions
wor
ldw
ide.
W
ith a
tho
roug
h kn
owle
dge
of t
he i
ndus
try,
the
DIB
und
erst
ands
the
cus
tom
er’s
com
plex
requ
irem
ents
and
will
impl
emen
t sol
utio
ns a
nd p
roce
dure
s, in
col
labo
ratio
n w
ith t
he c
usto
mer
, to
min
imise
risk
s an
d m
axim
ise r
etur
n on
inve
stm
ent
in o
rder
to
assis
t the
cus
tom
er to
mee
t the
ir ob
ject
ives
and
pos
itive
ly c
ontr
ibut
e to
the
grow
th o
f th
eir b
usin
ess.
02
This
serv
ice
allo
ws
cust
omer
s th
e fre
edom
to
conc
entr
ate
on t
heir
core
bus
ines
s, w
heth
er y
ou a
re a
sm
all fl
eet
look
ing
to g
row
, or a
larg
er fl
eet n
eedi
ng to
opt
imise
the
perfo
rman
ce o
f th
e bu
sines
s, an
d to
hav
e ac
cess
to
fl eet
man
agem
ent
info
rmat
ion
on a
dai
ly, w
eekl
y or
mon
thly
bas
is w
ithou
t se
ttin
g up
the
ir ow
n co
ntro
l roo
m a
nd
spen
ding
unn
eces
sary
tim
e an
d m
oney
on
empl
oyin
g ad
ditio
nal r
esou
rces
to p
erfo
rm
this
func
tion.
Our
ext
ensiv
e se
rvic
es in
clud
e th
e fo
llow
ing:
• An
alys
is an
d dr
aftin
g of
sta
ndar
d op
erat
ing
proc
edur
es to
pro
vide
a F
leet
, Risk
and
Re
port
ing
Man
agem
ent S
ervi
ce w
ithin
the
spec
ifi c
requ
irem
ents
of t
he c
usto
mer
.•
Gat
herin
g of
vita
l inf
orm
atio
n re
gard
ing
ever
y cu
stom
er t
o al
low
acc
ess
and
prov
ide
info
rmat
ion
on a
ny v
ehic
le a
nd/o
r tra
iler, w
heth
er it
is fo
r risk
or m
anag
emen
t pur
pose
s.•
Sett
ing
up a
nd m
onito
ring
of a
reas
and
rout
es in
any
loca
tion
acro
ss th
e gl
obe.
• Ch
angi
ng a
nd m
anag
emen
t of
req
uire
d pa
ram
eter
s on
uni
ts o
ver-t
he-a
ir at
any
gi
ven
time.
• Q
ualit
y co
ntro
l man
agem
ent o
f uni
ts th
at in
clud
e da
ily h
ealth
che
cks,
arra
ngin
g th
e re
pair
of fa
ulty
uni
ts a
nd u
pgra
ding
of u
nit fi
rmw
are
over
-the
-air
afte
r the
rele
ase
of
new
fi rm
war
e.•
Proa
ctiv
e m
onito
ring
of tr
ips a
nd e
xcep
tions
.•
Real
-tim
e re
port
ing
of e
xcep
tions
via
e-m
ail, S
MS
or b
y te
leph
one
to th
e re
spon
sible
fl e
et m
anag
er w
here
requ
ired.
• Re
cord
and
stor
e al
l fl e
et m
anag
emen
t dat
a, c
orre
spon
denc
e an
d co
nver
satio
ns fo
r au
dit p
urpo
ses a
t any
giv
en ti
me.
• Re
cove
ry o
f sto
len,
hija
cked
or m
issin
g ve
hicl
es.
• D
ownl
oadi
ng a
nd fo
rwar
ding
of c
usto
mer
-sel
ecte
d C-
trac
k rep
orts
on
a da
ily, w
eekl
y or
mon
thly
bas
is.
• D
etai
led
repo
rts
for
each
inci
dent
tha
t in
clud
e hi
jack
ings
, the
fts a
nd/o
r ac
cide
nts.
Thes
e re
port
s also
pro
vide
in-p
rogr
ess o
r res
olve
d st
atus
and
revi
ews a
nd a
naly
sis o
f th
e sp
ecifi
c in
cide
nts.
03
04
2.2
Stol
en V
ehic
le R
ecov
ery
Man
agem
ent
Th
e D
IB p
rovi
des
an e
xten
sive
24/7
/365
pro
activ
e St
olen
Veh
icle
Rec
over
y Se
rvic
e (S
VR).
This
serv
ice
has
man
aged
to m
aint
ain
a re
cove
ry ra
te o
f abo
ve 9
0%; 2
0% h
ighe
r th
an th
e 70
% S
outh
Afri
can
expe
cted
indu
stry
rate
. Ala
rm e
xcep
tions
are
mon
itore
d fo
r va
rious
diff
eren
t ty
pes
of fl
eet
asse
ts fo
r com
pani
es in
Afri
ca a
nd in
oth
er c
ontin
ents
w
here
requ
ired.
The
DIB
has
an
exte
nsiv
e re
cove
ry n
etw
ork
thro
ugho
ut s
outh
ern
Afric
a. T
he re
sour
ces
incl
ude
the
avai
labi
lity
of h
elic
opte
rs o
n an
ad
hoc
basis
in th
e th
ree
maj
or S
outh
Afri
can
met
ropo
litan
citi
es a
nd G
roun
d re
cove
ry te
ams
that
are
str
ateg
ical
ly s
prea
d ac
ross
the
coun
try.
Gro
und
reco
very
team
s are
also
bas
ed in
Moz
ambi
que,
Zim
babw
e, B
otsw
ana,
Za
mbi
a an
d N
amib
ia t
o re
cove
r ve
hicl
es t
hat
have
alre
ady
cros
sed
the
bord
ers.
Net
wor
king
str
uctu
res
are
also
in p
lace
thr
ough
out
Euro
pe t
o pr
ovid
e re
sour
ces
for
reco
verie
s if r
equi
red.
Our
SVR
serv
ices
incl
ude
the
follo
win
g:•
Prot
ocol
s for
ala
rm m
onito
ring,
resp
onse
and
repo
rtin
g ar
e pr
e-de
fi ned
by
clie
nts a
nd
enfo
rced
by
DIB
. The
DIB
con
sults
with
clie
nts t
o cr
eate
esc
alat
ing
resp
onse
pro
toco
ls,
whi
ch c
an e
asily
be
mod
ifi ed
if n
eces
sary
. Pro
toco
ls an
d sy
stem
s are
pre
-det
erm
ined
so
that
key
per
sonn
el c
an b
e re
ache
d at
the
offi c
e, a
t hom
e or
on
the
road
.•
Imm
edia
te im
plem
enta
tion
of th
e re
spon
se p
roto
col, w
hich
incl
udes
con
tact
ing
key
pers
onne
l or t
he a
utho
ritie
s ide
ntifi
ed b
y th
e cl
ient
, in th
e sp
ecifi
c or
der s
peci
fi ed
by
the
clie
nt w
hen
an e
xcep
tion
alar
m is
rece
ived
.•
Activ
atio
n of
reco
very
team
s and
mon
itorin
g of
the
reco
very
pro
cess
unt
il the
veh
icle
is
reco
vere
d or
the
sear
ch is
cal
led
off
• Sa
fegu
ardi
ng o
f the
veh
icle
unt
il th
e cu
stom
er c
olle
cts
or re
ques
ts th
at th
e ve
hicl
e m
ust b
e to
wed
aw
ay.
• Fr
ee to
win
g of
reco
vere
d ve
hicl
es a
nd st
orag
e at
a sa
fe v
enue
, sho
uld
it be
requ
este
d by
th
e cu
stom
er. S
tora
ge fe
es w
ill on
ly b
e ch
arge
d af
ter 2
4 ho
urs o
f sto
rage
.•
Det
aile
d re
port
s fo
r ea
ch in
cide
nt t
hat
incl
ude
hija
ckin
gs, t
hefts
and
/or
acci
dent
s. Th
ese
repo
rts a
lso p
rovi
de in
-pro
gres
s or r
esol
ved
stat
us a
nd re
view
s and
ana
lysis
of
all S
VR re
late
d in
cide
nts.
Repo
rts
In a
dditi
on to
mon
itorin
g ve
hicl
e an
d as
set m
ovem
ent a
nd a
ctiv
ity, t
he D
IB S
ervi
ce o
ff ers
st
anda
rd a
nd c
usto
mise
d re
porti
ng fe
atur
es. W
ith t
his
valu
able
info
rmat
ion,
a c
usto
mer
ca
n en
hanc
e re
sour
ce m
anag
emen
t of b
oth
peop
le a
nd a
sset
s thr
ough
pro
duct
ivity
gai
ns.
Repo
rting
feat
ures
also
pro
vide
a fo
rens
ic tr
ail in
the
even
t of t
heft,
hija
ckin
gs o
r acc
iden
ts.
Gra
phic
Usa
ge R
epor
t
05
Lege
nd ic
ons a
s the
y ap
pear
in th
e so
ftwar
e fo
r ea
sy re
fere
nce
purp
oses
Mov
emen
t Rep
ort
Full
Usa
ge R
epor
ts
06
GYR
Rat
ing
Repo
rt
DM
M T
acho
Rep
ort
07
Sum
mar
y U
sage
Rep
orts
Sum
mar
y U
sage
Rep
orts
08
Mon
thly
Com
pari
son
_ Vi
olat
ion
Tren
d Re
port
09
The
follo
win
g re
port
s ar
e av
aila
ble:
• D
MM
Tac
ho R
epor
t: Co
ntin
uous
hig
h re
solu
tion
seco
nd-b
y-se
cond
re
cord
ing
of s
peed
and
RPM
whi
ch c
an b
e cr
oss-
refe
renc
ed t
o a
geog
raph
ical
loca
tion.
• G
raph
ics
Usa
ge R
epor
t: 24
-hou
r ve
hicl
e pr
oduc
tivity
is d
ispla
yed
grap
hica
lly w
ith d
ata
sum
mar
ies
such
as
time
driv
en,
kilo
met
res
trav
elle
d, e
xcep
tions
and
so o
n.•
GYR
Rep
ort (
Gre
en, Y
ello
w, R
ed):
The
GYR
Rat
ing
Repo
rt is
a n
ew
repo
rt b
ased
on
the
exist
ing
C-tr
ack
Driv
er R
atin
g Re
port
. Thi
s ne
w
repo
rt d
ispla
ys d
river
ratin
gs in
a g
raph
ical
man
ner.
The
wei
ghts
that
in
fl uen
ce th
e dr
iver
ratin
gs a
re s
et in
the
Syst
em P
aram
eter
s; so
that
ac
cess
con
trol
can
be
appl
ied
to th
ose
ratin
gs (u
sers
with
pas
swor
d rig
hts t
o ch
ange
syst
em p
aram
eter
s can
cha
nge
the
ratin
gs).
• D
MM
Util
isat
ion
Repo
rt: M
anag
ing
vehi
cle
usag
e an
d op
timisi
ng
avai
labi
lity
to e
nhan
ce p
rodu
ctiv
ity.
• M
ovem
ent
Repo
rt: H
istor
ical
trip
info
rmat
ion
such
as
exce
ptio
ns,
spee
d, lo
catio
ns, o
dom
eter
and
so o
n ca
n be
revi
ewed
.•
Full
Usa
ge R
epor
t: Tr
ip-b
y-tri
p an
alys
is of
the
day’s
act
ivity
and
usa
ge.
It di
spla
ys in
form
atio
n su
ch a
s trip
star
t and
trip
end
tim
es, d
rivin
g tim
es,
dist
ance
s tra
velle
d, a
nd tr
ip v
iola
tions
, etc
.•
Sum
mar
y U
sage
Rep
ort:
It pr
ovid
es a
det
aile
d su
mm
ary
of e
ach
vehi
cle’s
act
iviti
es, i
.e. s
peed
, loc
atio
n, e
tc. f
or a
spec
ifi ed
per
iod.
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