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Page 2: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

@snotforprofit

http://www.slideshare.net/clairekerr

www.artez.com

Page 3: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
Page 4: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Information is power!!!!

Page 5: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Canadians … Most digital folks on Planet Earth?

“No matter which measure you use, Canadians always score high

in online engagement.”

- ComScore

Page 6: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Serious about digital means you can more accurately ...

• Set online goals for your org

• Evaluate staff activities

• Allocate future resources

Page 7: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

What information does your organization collect online?

Page 8: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

How do you source your data?

Page 9: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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Cleaner data, happier databases

Page 11: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

17% of Americans change addresses annually.

Page 12: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

How many email addresses are in your database?

Average charity has 1000 email addresses for every

103 Facebook fans…

Page 13: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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Segmentation …

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How do visitors access your websites?

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Facebook: A top referrer to fundraising & donation pages.

Yours?

12% Facebook

2% mobile Facebook

Page 20: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Not a Google Analytics whiz?

Page 21: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Scheduled social reports

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Be first to know ...

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Your online ad spend

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Where are the trends going?

11% of all North American

online advertising is through

… of 2011’s total ad spend was on

social networking sites! 10.8%

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Thoughtful Keywords

Which actions happen from traffic referred by

social advertising?

Page 29: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

10% of traffic to our fundraising & donation pages

is from mobile devices…

10-17% of event participants are logging in

on a mobile device…

Page 30: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Do you know the real trends for mobile channels?

24 % decrease in the number of organizations with active

text-to-give programs

27% increase in the use of mobile websites …

Page 31: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Mobile web

Page 32: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

What percentage of my overall fundraising is online?

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Benchmarking ...

0

50

100

All FundraisingOnline

10-14%

6%

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Online donation is the fastest growing giving channel. Acquisition: Direct mail = $1.25 Online donor = $0.07

Page 35: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Mobile web transactions

2.15% of donors via mobile web

Page 36: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

In peer-to-peer events & campaigns across our platform ...

3 - 7% of donations

are made through mobile devices

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The unavoidable intersection of social & mobile

Of the over 600 million people on Facebook, more than half access it through a mobile device.

Page 38: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Which social networks are relevant to your cause?

Page 39: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Canadians & Social Media

86% of Canadian social networkers choose Facebook!

Page 40: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Canadians & Social Media

Ipsos Reid examined the networks showing rapid growth in Canada …. Twitter – 19% LinkedIN – 14%

Page 41: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Which relevant tasks are we completing on social networks?

• Content sharing

• Lead generation

• Supporter stewardship

How does your

conversion funnel look?

Page 42: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Social beyond “likes” …

Page 43: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

For a donation form

Page 44: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

For an online community

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Page 46: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

77% of social media users prefer social login

to traditional registration.

Page 47: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

How quickly can you publish or edit your own digital content?

Page 48: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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Donations can be made …

Page 52: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

What kinds of content & multimedia are you sharing online?

Page 53: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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By the way …

http://pinterest.com/source/yourwebsite.com/

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How can you use online video to further your organizational goals?

Page 59: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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Canadian online video consumption rose 58% in the last 12 months.

Page 63: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Thinking about publishing?

Page 64: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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Which accessibility issues matter to your supporters & donors?

Page 67: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Which accessibility issues matter to your supporters & donors?

Visual

Motor/Mobility

Auditory

Seizures / Visual effects

http://www.cnib.ca/en/services/accessibilities/web/

Page 68: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

What digital resources do my corporate partners & sponsors have?

Page 69: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

What are you asking for?

• Email list or newsletter placement

• Social network properties

• Digital ad networks or placement

• Corporate intranet

• Local digital signage

Page 70: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

Creative leverage of sponsor support

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Who are your top five competitors?

Page 77: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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When cutting edge becomes commonplace ...

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Who am I spying on?

Page 84: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive
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CharityHowTo.com

TechSoupCanada.ca

Artez.com/webinars

Page 86: 7 Questions for Nonprofit Leaders Who Are Serious About Digital | Claire Kerr, Artez Interactive

@snotforprofit

http://www.slideshare.net/clairekerr

www.artez.com


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