Human-computer Trust
Theoretical underpinnings
HCI perspective• Study computing and computational artifacts as they
relate to the human condition.
Trust perspective• Study how it can be crucial element in human
relationship
Human Computer Trust• Represents the Value centered Interactions
Participation
Cooperation
The interception of Human-Computer interactions components; and The dynamic nature of trust in relationships
key principles
The ongoing cultural shift • a ever-widening range of digital artifacts is
transforming our daily lives.
The way we communicate, locate, play, learn, and much more
How we relate to technology is• less and less about the… devices; and • more about the… activities.
Information technology context is• becoming pervasive; and
Computing is• becoming ubiquitous
WHY TRUST….
Contextual aim
Trust contemplates• Social phenomena• A complex two-way relationship
Trust emerges from• An interpersonal organization• A specific social situation• A specific social context
• Positive experiences• Interactions• Active participation • Cooperative relations
SUPPORT&
SUSTAIN
Contextual aim
Trusting represents• A reinsurance element
Trusting comes associated • With certain properties that help to support
users intended behaviours
Trusting relies on• The identification of trustworthy making
qualities
What underlies people's beliefs
The research…
The research contemplates
A need for identify 1. trust social values (qualities) that underlies
people’s trust beliefs
2. The reliability of those trustworthy making qualities
3. How those (trustworthy making qualities) are represented in today’s ongoing cultural shift
1
Stage 1 (the process)
Stage 2 (Validation)
2
Results (associated notions)
Trusting is…• process of believing in others behaviours
Reflects a • risk
While some are more willing to take the risks others don’t
Level of commitment of
both parts
Strong incentives to believe that
determinate person, service or tool is in
fact trustworthy
Predominant factorsAttitudes towards sharing• Shared history & identity• Respect and have honorable intentions• Be reliable• Be known• Sympathy & friendliness
Attitudes towards relate• Honesty & transparency• know the person • Be willing to• Empathy• Reliable source
Attitudes towards communicate• Honest & Transparent behaviours• Receive support• Feel secure• Share similar interests
Trust & Privacyby safe we mean…felling a degree of control who will read or have access to their shared resources, comments and assignments.
Students feel safe to share
Trust & collaboration
Is much related with commitments • But those are perceived differently from person to
person
Trust influence commitments• group working dynamic
Major needs ->• Predict how if others will behave as expected
Trust-enabling interactions
By observing trust enabling qualities we can• Enables more honest & transparent behaviours• Predict others activities patterns • Perceive others competencies• creates emphatic relations which, enable Social
engagement, • Diminish group hostility which, increase group
commitment • Foster group motivation & willingness to cooperate
Human Computer Trust model
Application
Support the design of a instrument to Assess/ evaluate trust-enabling interaction design qualities
Sousa, S., Lamas, D.; Shmorgun, I.; Arakelyan, A. (2014). A design space for trust enabling interaction design.
In MIDI 2014, ACM (2014)
This toolset provides designers lenses to assess the act of
design for trust-enable interactions and further evaluate if their design propositions have been reflected in the design
outcome.
Thank you!