© 2015 Information Services Group, Inc. All Rights Reserved.
© 2015 Information Services Group, Inc. All Rights Reserved.
Stanton Jones, ISG Chuck Adams, Gravitant
A Look at the New Cloud Brokerage Model
© 2015 Information Services Group, Inc. All Rights Reserved 3
Agenda
o Cloud as the norm
o The broker operating model
o Relationships are changing
o The end game: software + services
o ISG response
© 2015 Information Services Group, Inc. All Rights Reserved 4
Cloud is becoming the norm.
The number of ISG-advised deals with a cloud component has doubled since 2012. Client focus is increasingly on application-centric transformation, using multiple cloud deployment models. Agility is a key driver for change.
2X
© 2015 Information Services Group, Inc. All Rights Reserved 5
Cloud buyer archetypes are changing.
2014:
1) ITO Renewal 2) Cloud RFP 3) GBS Platform 4) Next gen collaboration 5) Disrupt ITO 6) On-prem bursting
2015:
1) ITO Renewal 2) Next gen collaboration 3) Disrupt ITO 4) GBS Platform 5) On-prem bursting 6) Cloud RFP
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Visibility into your client’s apps and data is paramount.
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IT
New Approach o Respond to business demands o Decide from business perspective o Increase speed to market o Centralize governance
Digital Transformation
“IT is the Service” – OR – “IT is one of the Services”
7
Approach o Avoid potential business risk o Control spend and vendor management o Select best-in-class technology o Focus on efficiency
IT
Business Units Business Units
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“76% of IT will act as a ‘broker’ of cloud services across internal and externals clouds for LOBs.” 2013 Intel-Cisco Industry Survey
Multi-Sourced Supplier
Management
Design, Source and Provision a
Complete Solution
Unified Self-service Storefront
Centralizes Business
Management and Reporting
Key characteristics of a robust brokerage platform =
Brokerage platform is key to enabling IT-as-a-Service
Digital Transformation
© 2015 Information Services Group, Inc. All Rights Reserved 9
What’s coming? The future of cloud services is a brokerage approach.
Assess App for Cloud
Compare Different Services
Collaboratively Design Solution - or
Add Managed Services
Flow of Approvals
View Estimated Bill of IT
Order, Orchestrate &
Provision Track Usage
and Cost
Yes
No
Backup
Security
Monitor
Technical
Financial
Legal
$
SLA
Change Change Change
?
Amount Due
Jump to Marketplace with solution print
PLAN BUY MANAGE
Living Order Management
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Phased approach to cloud adoption
Cloud Service Brokerage Strategy
Assess
Sourcing Strategy
Compare Providers Enterprise App
Design
Enable the Catalog &
“Market” the Marketplace
Enhance the Marketplace with
Services & Solution Patterns
Service
Management Integration
Multi Cloud
Management
Financial Visibility & Governance
Bu
sin
ess
Valu
e
Time
© 2015 Information Services Group, Inc. All Rights Reserved 11
ISG as evangelist for hybrid delivery model
We’ll help clients:
1) design, develop and manage their transformation to ITaaS, and
2) evaluate and integrate third-party brokers into traditional ITO contracts.
Hire the operator
Be the operator o Workload assessments & TCO o Target operating model
design o SIAM o Organizational design o Broker platform selection o Sourcing & vendor mgmt o Cloud governance design
o RFX updated with broker req’s o RUs updated to reflect broker role o Broker operator evaluation
criteria
ISG role Client broker vision
© 2015 Information Services Group, Inc. All Rights Reserved 12
Digital Transformation Hybrid IT Operating Model
IT CRM – Demand Management
Chief Technology Officer/CISO
IT Operations
CFO - IT Finance Management
PMO
CIO – Consumption Based Governance
IT Broker
Office of Business for IT
Solution Architects Solution Prints
Ent Marketplace ( Dynamic Sourcing)
Product Managers
Procurement (Live Order) Cloud Buss Ops
Service Delivery Broker
DevOps Cloud Ops ITSM
BU Users
Service Store
Customers IT Users
Service Store
Cloud Marketplace
Service Delivery Broker
Cloud Management (Provisioning & Deployment)
cloudMatrix Platform
www.isg-one.com
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