A Model Linking Criteria for Best Practice
Concerning eDemocracy
Suree Funilkul/ Wannida Soontreerutana/ Gerti Orthofer/ Helene Gieber/ Roland Traunmüller
School of Information Technology, KMUTT, Thailandand
Institute of Informatics in Business and Government, JKU, Austria
IRIS Conference 16-18 February 2006
Law Faculty of the University of Vienna
Outline
1. Introduction2. The eDemocracy Context
• Best Practice Examples Concerning eDemocracy• The Set of Criteria Applied to Best Practice of
eDemocracy
3. A Model Linking the Criteria4. Some Open Questions5. Some Conclusions on Determining
eDemocracy Implementation
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practices Concerning eDemocracy
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1. Introduction (1)
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Andy Brack and Phil NobleE-Democracy Around the World
Use of the Internet by
government, political parties
an advocacy groups to
provide information,
communication, deliver
services or boost participation
to generate a more robust
debate among citizens.
Steven CliftGlobal e-Democracy Trends
The use information and
communication technologies
and strategies by democratic
sectors within the political
processes of local
communities, nations and on
the global stage.
Local e-Democracy National Project in UK
The use of ICTs including the
Internet, mobile technologies
and interactive digital
television to create new
deliberative discussions
between government and its
citizens and between citizens
themselves.
1. Introduction (2)
The use of ICT in democratic process by government sectors to boost up
the quality of citizens’ life and citizens’ participation in a democratic
activities.
“
”
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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eDemocracy
services of particular government units
Integration of information and
services from related government agencies
A sustainable democratic government
2. The eDemocracy Context
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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Popular Sovereignty
Liberty
Rule of Law
Majority Rule
Group 1: Higher - quality of life
• By using eInformation, eServices applications
• To boost up individual chances
Group 2: Citizens’ participation
• By using eVoting, eForum, and eComplaint
applications
• To support citizens’ organizing in networks
Equality
2. Best Practice Example Concerning eDemocracy (1)
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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Providing the eDemocracy applications to meet citizens’ needBased on the eDemocracy applications in Group 1 and Group 2
The Multi-channel Integrated Service System (MISS) Project in Spain To integrate the information systems and interactive databases
Improve the quality, efficiency, and accountability of public services
The APLAWS Project in the United Kingdom
To develop a range of standards to simplify the navigation through local authority website
The information-poor and the disabled persons
2. Best Practice Example Concerning eDemocracy (2)
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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The Italian Citizen Portal Project in Italy To offer electronic services and information to the Italian citizens
Provide the information in accessible and usable ways through portal
The Geneva Internet Voting Project in Switzerland To develop the internet voting application
Access the internet voting in an easy and effective way
Citizen Participation in Public Debate Project in Denmark To create a common platform for all public debates
Create within the public sectors in local, regional, and national level
2. The Set of Criteria Applied to Best Practice of eDemocracy (1)
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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Gained benefits
Trust and confidence by citizens
Sufficient budget
Rights tools and methodology
Accessibility and sustainability
New communication channels
Empowerment of people
Better infrastructure
Relevance for users
Strong points for project
Based on citizensBased on five
democratic principlesBased on the
eDemocracy applications in Group 1 and Group 2
Selecting the Criteria
2. The Set of Criteria Applied to Best Practice of eDemocracy (2)
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practices Concerning eDemocracy
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Gained benefits
Accessibility and sustainability
New communication channels
• friendly use• quality/efficiency• accountability• shared information
• consulting relevant issues• voting relevant issues• sharing ideas and opinions• accessing in easy/effective way
• multi-channel• accessibility standards• link to other channels
• extend the project from Local to National• portable module• integrated module
New channels which are suitable for providing information and services
New channels which are suitable for supporting citizens’ participation
Empowerment of people
• marketing activity• helping hands• encouragement of people
• encouragement of people• harness the potential of ICT
Group 1: Higher quality of life
Group 2: Citizens’ participationSelected criteria
3. A Model Linking The Criteria for Best Practice Concerning eDemocracy
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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• provided interface
• required interface
Component
3. A Model Linking The Criteria for Best Practice Concerning eDemocracy
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4. Some Open Questions (1)
IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy
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Can your applications are based on new ICT can be accessed in an easy way?
Accessibility and sustainability
Multi-channel
Accessibility standards
Link to other channels
Can your application be accessed by all citizens: the disability persons and poor-IT citizens?
Can your application be extended by additional module?
Does your application provide the information that meets the citizens’ need?
Gained benefits
Friendly use
Quality / Efficiency
Accountability
Can your application easily find the information and services?
Does your information disclose and is it correct?
Shared information Can your application be interacted with the citizens or other organizations?
Empowerment of people
Marketing activity
Encouraged people
Do you publish the new communication channel to citizens?
Does your application hold a strong attraction for citizens?
Does your organization arrange the training day for citizens to use applications?Helping hands
New communication channelsIs this new communication channel suitable for providing information to citizens and obtain the government services by citizens?G
rou
p 1
: H
igh
er-q
ual
ity
of
life
4. Some Open Questions (2)
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Accessibility and sustainability
Extend from Local to National
Support multi-language
Portable/integrated module
Can your application extend the features or functionality for a larger application?
Can your application be integrated with the other modules in other applications?
Gained benefits
Consulting relevant issues
Voting relevant issues
Sharing ideas and opinions / making
suggestions
Does your application provide the section of consultation to citizens?
Does your application provide the section which citizens can be participated with each other?
Easy / Effective access
Does your application provide the easy access section of citizens’ participation?
Empowerment of people
Harness the potential of ICT
Does your organization support or provide the tools for participation with citizens?
How many citizens come to use your application to achieve their aim in participating activities?
Encouraged people
New communication channelsIs this new communication channel suitable for supporting citizens’ participation activities?
Gro
up
2:
Cit
izen
s’ p
arti
cip
atio
n
Can your application support multi-language?
Does your application provide the section of polling and voting with relevant issues?
5. Some Conclusions on Determining eDemocracy Implementations
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Government Administration Legal aspect Policy issues Demographic characteristics Geographic characteristics Psychographic characteristics Consumer characteristics
Q & A
For further information, please contact
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