Student Success Collaborative TM
A Partnership to Enhance Student
On-boarding, Retention, and Success
Presentation to Houston Guided Pathways to Success Momentum Year Symposium March 29, 2017
College and university members
1,300+
Research interviews per year
10,000
Course records in our student success analytic models
250M+
Student interactions
1.2B
Start with best
practices research
› Research Forums for presidents,
provosts, chief business officers, and
key academic and administrative
leaders
› At the core of all we do
› Peer-tested best practices research
› Answers to the most pressing issues
Then hardwire those insights
into your organization using our
technology & services
Enrollment Management
Our Royall & Company division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources.
Student Success
Members, including four- and two-year institutions, use the Student Success Collaborative™ combination of analytics, interaction and workflow technology, and consulting to support, retain and graduate more students.
Growth and Academic Operations
Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues.
©2016 The Advisory Board Company eab.com 3
Leveraging Technology, Research, and Consulting to Drive Outsized Improvements
Our Differentiated Three Part Approach
Research
Consulting Technology
Strategic, customized approach to implementations and support
Proven best practices to help leaders drive change management
Product innovation based in research, driven by members
At EAB, we imagine an intelligent
campus, deeply but invisibly wired
with analytics that empower
students and those who care for
them with the information and tools to
make smarter, more rewarding
decisions along the path to realizing
their full potential while having the
best possible education experience.
©2016 The Advisory Board Company eab.com 4
Obstacles Hamper Student Retention, Graduation, and Outcomes at Every Turn
“What Transfer Trends Mean for Access, Admission, and Success” – National Student Clearinghouse, 2016; “What We Know About Transfer” - CCRC, 2015; “ NACADA Professional Advisor Load, 2013. .
A Challenging Process for Students Navigating Higher Education
Two-year
56%
62%
60%
500+:1
of applicants lost before day one
of students report advising needs are not met
38% of 2-year students graduate or transfer within three-years
of four-year students graduate in six-years
median student to advisor ratio
16.5 average excess credits earned by bachelor’s completing students
Four-year
Transfer
30% of 2-year students who plan to transfer successfully do
©2016 The Advisory Board Company eab.com 5
Onboarding, Communication, Academic Planning and Access to Staff Critical At Pivotal Student Milestones
Key Challenges At Each Phase of the Student Life Cycle
Transfer Challenges Two-Year Challenges Four-Year Challenges
Guided onboarding with custom steps individualized to student needs
Smart academic planning matches students to best-fit careers, meta majors, relevant coursework
Student-facing application extends support through automated and personalized guidance
Comprehensive coordinated care network improves support effectiveness
Two-Year Solution
• Limited onboarding support results in students getting off track early
• Lack of support and structure in course selection leads to poor academic planning
• Large advising loads do not allow for personalized guidance and on-time interventions
Four-Year Solution
Automated credit evaluation estimates
Customized checklist of application to-dos ensures prospects stay on track
Major and career information student exploration
Transfer Solution
• Credit evaluations are typically not accessible prior to application and admission
• Limited resources to support prospective transfer questions and ensure documents in place for successful enrollment
• Missing connection between careers and academics. Degree plans in place are often too rigid or not structured enough
• Lack of personalized guidance and nudging decreases student engagement
• Difficulty in determining and predicting at risk students and populations
• Inability to track student progress and risk in real time delays intervention and course correction
Predictive ‘safety net’ finds and focuses support efforts on hidden early problems
Student-facing application extends support through automated and personalized guidance
Smart academic planning matches students to best-fit careers, relevant coursework
Comprehensive coordinated care network improves support effectiveness
©2016 The Advisory Board Company eab.com 6
Onboarding, Communication, Academic Planning and Access to Staff Critical At Pivotal Student Milestones
Key Challenges At Each Phase of the Student Life Cycle
Transfer Challenges Two-Year Challenges Four-Year Challenges
Guided onboarding with custom steps individualized to student needs
Smart academic planning matches students to best-fit careers, meta majors, relevant coursework
Student-facing application extends support through automated and personalized guidance
Comprehensive coordinated care network improves support effectiveness
Two-Year Solution
• Limited onboarding support results in students getting off track early
• Lack of support and structure in course selection leads to poor academic planning
• Large advising loads do not allow for personalized guidance and on-time interventions
Four-Year Solution
Automated credit evaluation estimates
Customized checklist of application to-dos ensures prospects stay on track
Major and career information student exploration
Transfer Solution
• Credit evaluations are typically not accessible prior to application and admission
• Limited resources to support prospective transfer questions and ensure documents in place for successful enrollment
• Missing connection between careers and academics. Degree plans in place are often too rigid or not structured enough
• Lack of personalized guidance and nudging decreases student engagement
• Difficulty in determining and predicting at risk students and populations
• Inability to track student progress and risk in real time delays intervention and course correction
Predictive ‘safety net’ finds and focuses support efforts on hidden early problems
Student-facing application extends support through automated and personalized guidance
Smart academic planning matches students to best-fit careers, relevant coursework
Comprehensive coordinated care network improves support effectiveness
©2016 The Advisory Board Company eab.com 7
Early Attrition Threatens Mission on All Three Fronts: Access, Affordability, and Completion
Just the Messenger
Leaky Pipeline Now Hemorrhaging Dropouts
8 Completers
100 Applicants
56 Applicants lost during onboarding¹ 11
Students drop out between the first and second terms
8
Remaining students drop before earning a credential
17 Students drop out between the first and second years
EAB data analysis across 156 two-year public community colleges for which application and enrollment data is available.
Source: Complete College America, “Time is the Enemy,” Sept. 2011; Susie DePianto, “Helping prospective students make decisions about their future,” The Keyword, Google, Sept. 30, 2016; National Conference of State Legislatures, “Performance-Based Funding for Higher Education,” July 2015; EAB interviews and analysis.
Falling Down on
ACCESS Failing to Deliver on
AFFORDABILITY Missing the Mark on
COMPLETION
©2016 The Advisory Board Company eab.com 8
Student Research Reveals Greater Need for Organization in Experience Across Lifecycle
Free Advice from Your Students
Make More Sense, Not More Programs
Source: EAB interviews and analysis.
Help Me Find My Way
“The first few days are so overwhelming, I almost felt like quitting before I got started. I
just wish there was more help.”
I’m Struggling to Set Goals
“There are so many [program] choices, I don’t know which I’m supposed to pick. What if I pick
wrong? How would I know?”
My ‘Plan A’ Fell Through
“I thought I could do it all, but then I ran into money problems
and needed to pick up extra shifts at work. I felt desperate.”
Give Me What I Want
“The college bureaucracy is frustrating. But if I get what I
need from this experience when I need it, this will all be worth it.”
Smart Academic Planning
Sequenced Degree Maps
Real-time Alerts, Guidance
Guided Onboarding
Streamlined Onboarding Guidance
Progress Tracking
360º Advisor Interactions
Proactive Advising
Relevant Student Support Services
Data-Driven Administration
Optimized Course Schedules
Course Milestones
Incoming Student
On-Time Graduate
Anxiety in First Visit to
Campus
Delayed Introductory
Sequence
Repeat Course
Withdrawals
Locked Out of Critical Courses
Skipping Enrollment
Steps
Indecision Choosing a
Major
Life Gets in the Way of
Goals
What We Heard From Student Research
Common Roadblocks on Path to Graduation
©2016 The Advisory Board Company eab.com 9
A Real-Life Example – Student Onboarding Process Mapping -
BEFORE
Application through to ‘Day One’ – current day
©2016 The Advisory Board Company eab.com 10
Onboarding, Communication, and Access to Staff Critical At Pivotal Student Milestones
Key Challenges At Each Phase of the Student Life Cycle
Transfer Challenges Two-Year Challenges Four-Year Challenges
Guided onboarding with custom steps individualized to student needs
Smart academic planning matches students to best-fit careers, meta majors, relevant coursework
Student-facing application extends support through automated and personalized guidance
Comprehensive coordinated care network improves support effectiveness
Two-Year Solution
• Limited onboarding support results in students getting off track early
• Lack of support and structure in course selection leads to poor academic planning
• Large advising loads do not allow for personalized guidance and on-time interventions
Four-Year Solution
Automated credit evaluation estimates
Customized checklist of application to-dos ensures prospects stay on track
Major and career information student exploration
Transfer Solution
• Credit evaluations are typically not accessible prior to application and admission
• Limited resources to support prospective transfer questions and ensure documents in place for successful enrollment
• Missing connection between careers and academics. Degree plans in place are often too rigid or not structured enough
• Lack of personalized guidance and nudging decreases student engagement
• Difficulty in determining and predicting at risk students and populations
• Inability to track student progress and risk in real time delays intervention and course correction
Predictive ‘safety net’ finds and focuses support efforts on hidden early problems
Student-facing application extends support through automated and personalized guidance
Smart academic planning matches students to best-fit careers, relevant coursework
Comprehensive coordinated care network improves support effectiveness
©2016 The Advisory Board Company eab.com 11
Transfer is a Large Market With Pressing Challenges
Sources: http://www.aacc.nche.edu/AboutCC/Documents/FactSheet2015.pdf, Davis Jenkins and John Fink, “What We Know About Transfer,” Community College Research Center, 2015; “What National Transfer Trends Mean for Access, Admission and Success,” National Clearing House 2015. EAB Analysis of IPEDS Data.
Transfer Portal Addresses Key Obstacles for Students and Institutions
• ~70% of 2-year students who intend to transfer don’t
• Lack of advising / information on transfer
• Large caseloads for transfer admissions counselors
• 4M potential 4-year transfers are lost annually
• Information around 4-year options lacking for prospective transfers
Inadequate Advising
• >50% of prospects call the transfer process “challenging”
• Long, complicated application process with poorly advertised deadlines
• Confusing credit equivalency process
Long, Confusing Admissions Process
Lack of Outreach and Engagement
The Transfer Market: Large and Growing
54% of students completing bachelors were previously enrolled at a 2-year 15% projected growth in full-time 2-year
enrollment between 2015 and 2025
Multiple Obstacles Exist in Transfer Process
Portal Addresses Key Challenges
Automated, Real-time Credit Estimation
• Prospects can explore majors and career paths and see how their coursework will transfer
• This enables them to assess time-to-degree and ensure they are taking courses that align with their target programs
Personalized Checklist to Guide Prospects to Enrollment
• Prospects receive a checklist with steps needed to apply and enroll
• Reminders keep prospects on track
Admissions-Facing Dashboard
• Admissions can track where prospects are in the funnel
• Identify equivalency issues
• Target specific populations
• Generate additional leads
©2016 The Advisory Board Company eab.com 12
Portal Results in Increased Yield and Enrollment While Freeing Up Admissions Staff
Portal User Flow and Impact
Student Portal
Admin
Automated, Real-time Credit Estimation
• Portal provides exploration of different majors and associated career paths
• Students enter prior coursework and AP, IB, and CLEP credit
• Credit estimation tool provides estimate of how courses will transfer for each program and suggests additional best-fit majors
Personalized Checklist to Enrollment
• Personalized checklist and reminders nudge students towards completing key steps to ensure on-time application completion and enrollment
Administrative Dashboard
• Portal utilization dashboard provides insight into profile completions, applications, and deposits
• Course equivalency analytics identify areas for improved curricular alignment and potential new transfer pathways
• Segmentation of portal users enables admission to identify strong fits and reach out directly to specific students or populations
2x increase in yield among Portal users
13%+ increase in transfer enrollment
50% reduction in admissions staff time
Views Actions Impact
©2016 The Advisory Board Company eab.com 13
Onboarding, Communication, and Access to Staff Critical At Pivotal Student Milestones
Key Challenges At Each Phase of the Student Life Cycle
Transfer Challenges Two-Year Challenges Four-Year Challenges
Guided onboarding with custom steps individualized to student needs
Smart academic planning matches students to best-fit careers, meta majors, relevant coursework
Student-facing application extends support through automated and personalized guidance
Comprehensive coordinated care network improves support effectiveness
Two-Year Solution
• Limited onboarding support results in students getting off track early
• Lack of support and structure in course selection leads to poor academic planning
• Large advising loads do not allow for personalized guidance and on-time interventions
Four-Year Solution
Automated credit evaluation estimates
Customized checklist of application to-dos ensures prospects stay on track
Major and career information student exploration
Transfer Solution
• Credit evaluations are typically not accessible prior to application and admission
• Limited resources to support prospective transfer questions and ensure documents in place for successful enrollment
• Missing connection between careers and academics. Degree plans in place are often too rigid or not structured enough
• Lack of personalized guidance and nudging decreases student engagement
• Difficulty in determining and predicting at risk students and populations
• Inability to track student progress and risk in real time delays intervention and course correction
Predictive ‘safety net’ finds and focuses support efforts on hidden early problems
Student-facing application extends support through automated and personalized guidance
Smart academic planning matches students to best-fit careers, relevant coursework
Comprehensive coordinated care network improves support effectiveness
©2016 The Advisory Board Company eab.com 14
Even the Most Well-Resourced Advising Offices Can’t Catch All the Problems Before They Escalate
14
Traditional Approaches Costly, Difficult to Scale
Time
An All Too Familiar Story
Stu
den
t R
ete
nti
on
“H
ealt
h”
Starts Fine Finishes first year with 2.5 GPA
Makes a Mistake Forgets FAFSA, misses out on financial aid
Tries to Fix Works longer hours, neglects coursework
Spirals Lower Misses classes, does poorly on midterms Ends in Distress
Fails two courses and is placed on probation
Cost to Course-Correct
Low-Effort Early Intervention
• Nudge reminder and FAFSA process support
High-Effort Late Intervention
• Intensive tutoring to quickly improve GPA
• Emergency assistance to avoid bursar hold
• Counseling support to rebuild confidence
Advisors become aware of the problem
Well-resourced advising office 300:1 ratio
meetings per student per year 2.7 days between
meetings 61 20% No-shows for meetings
Why Can’t We Catch More Problems, Earlier? Even the Best Advising Offices Are Severely Constrained by Capacity
What might make capacity even tighter?
• Higher student-to-advisor ratios
• Heavy reliance on faculty advisors
©2016 The Advisory Board Company eab.com 15
Complexities in Navigating Degree Planning Lead to Unintended Delays
Which Factors Delay On-Time Graduation?
UW-Madison, 2014 Data Represents Average Time Added per Event
4.5 mo.
Discontinuous enrollment the greatest cause of delays
Per Part-Time Term
2.6 mo.
URM1 0
First-Gen1 0
Per Stop-Out 17 mo.
Uninformed degree planning adds time, regardless of ability
Under-loading
6 DWF Credits 4 mo.
College/School Change
2 mo.
Study Abroad 1.5 mo.
Double Major 1 mo.
High-demand majors take longer
STEM 2 mo.
Nursing
Engineering 2 mo.
Business 1 mo.
2 mo.
+1 Term +1 Term +1 Term +1 Term 4-Year Degree
Under-preparation Capacity
Constraints
Credit Underloads Unguided Choice + Co-Curricular Enrichment
The Slippery Slope to Six Years
$7,000+ added debt
2+ years missed salary
Source: University of Wisconsin-Madison, “Predictors of Time‐to‐Degree for Recent UW‐Madison Undergraduates,”
December 2014; EAB interviews and analysis.
1) Underrepresented minority and first-generation student status did not predict delays after controlling for other factors
©2016 The Advisory Board Company eab.com 16
Finding and Supporting These Students Requires a Risk “Safety Net” Built on Data Analytics
Most Schools Overlooking a Big Opportunity in the “Murky Middle”
1) Large Public University (69% Overall Graduation Rate)
Calculus Precalculus Introduction to Biology Introduction to Chemistry
63%
40%
23% 22%
A B C D/F
85% 78%
69%
24%
A B C D/F
83% 78% 67%
25%
A B C D/F
64%
52%
28% 21%
A B C D/F
High Risk Cases
Most do not return for a second year
Low Risk Cases
Vast majority will ultimately graduate
FIRST YEAR GPA 2.0
Murky Middle
Outcome difficult to predict without advanced data
Case in Point: Early Course Grades Can Pinpoint Who is Heading for Trouble Graduation Rate in Biology Major by Course Grade1
FIRST YEAR GPA 3.0
84%
48%
Return for a second year
Graduate within six years
(SSC national data)
70% of Murky Middle attrition occurs in the second year or later
Credit Progress
Course Grades
Course Timing
Academic Factors Predictive of Risk
©2016 The Advisory Board Company eab.com 17 ©2015 The Advisory Board Company • 32029 • eab.com
Bringing Guided Pathways to Life with the Student Success Collaborative
New Model Offers Transformative Promise, But Technology Crucial to Operationalize and Scale
Sources: American Association of Community Colleges; EAB interviews and analysis.
17
Guided Onboarding with Custom Enrollment Steps Individualized to Each Incoming Students’ Needs
Smart Academic Planning Matches Students to Best-Fit Careers and Relevant Courses
360º Advisor Dashboard empowers frontline staff to meaningfully reach cohort
Actionable Administrator View gives leaders relevant data to serve students and report on outcomes
Clarify Paths to End Goals
Help Students Choose and Enter a Pathway
Help Students Stay on Path
Ensure All Students Are Learning
Balancing structure with flexibility for part-timers to…
Empowering advisors as completion coaches to…
Highlighting the most relevant data for leaders to…
Providing personalized support at entry for all students to…
Pathways Project Pillars Platform Features
©2016 The Advisory Board Company eab.com 18
But Universities Must First Learn How to Fully Leverage Next-Gen Modalities
Direct to Student Platform Can Help More Students Stay on Path
Define a Customized Path
Proactively Prompt Actions
Connect with Resources
Escalate to Specialists
Validate When Back On Path
Notify When Off Path
• Onboarding and Orientation
• Campus Engagement
• Academic Support
• Major Exploration
• Career Preparation
• Student Finances
• Logistics and Paperwork
Today’s Students Demand Support That Is Proactive, Customized, and Delivered Just in Time
8 years of research 250 student interviews 9,000 student surveys
Blunt Approaches to Digital Communications Miss the Mark with Students
Online portals are passive and organized around budget lines, not student needs
Generic e-mails are easy to ignore and often use an cold, administrational tone
Existing College apps are often just mobile versions of the passive portal
©2016 The Advisory Board Company eab.com 19
A Personalized Solution to Encourage Meaningful Exploration
Next Generation Academic Planning - Student Education Plans (SEPs)
Analyze Trends
Best-Fit Scheduling
Built-in scheduling and registration help students create plans that fit their unique needs
Campus Integration
Facilitated advisor interactions through Campus, including ability for advisor to view, edit, and approve student plans
Smart Templates
Program templates based on source system degree rules and historical analyses (success markers) or existing degree maps
Guided Course Exploration
Student planning tools that incorporate time-to-degree, degree milestones, student interests, and academic exploration
©2016 The Advisory Board Company eab.com 20
Networked Support Expands Capacity for High-Risk Cases and Ultimately Serves All Students Better
A Collaborative Approach to High-Touch Care
The Coordinated Care Network
Academic Support
Front-line Staff
• Advisors • Faculty • Specialists
Career Center
Effectiveness Feedback Loop
Leadership
Utilization reports
Impact analyses
Financial Aid
Case Referrals Proactive
Intervention
SSC
SSC
Front-line staff collaborate with support offices on cases
More precise identification of risk
Better targeted advice and support
Greater return on retention investments
Risk analytics classify high, med, and low risk students
Leadership continuously improves the system 1 2 3
High-Touch Care
Self- Referral
Shared Notes
High-Touch Care Improves Outcomes for High-Risk Students
• 13,555 students
• 8 institutions
High-touch care:
• Personalized attention
• Basic skills coaching
• Frequent contact
• Facilitated connection to support services
12-month retention
Degree completion
+5.3% +4.0%
Bettinger and Baker (2011) The Effects of Student Coaching in College: An Evaluation of a Randomized Experiment in Student Mentoring. https://cepa.stanford.edu/sites/default/files/bettinger_baker_030711.pdf
©2016 The Advisory Board Company eab.com 21
Swept Up in the Analytics “Gold Rush,” Most Schools Now Wondering If They Can Turn Insight Into Action
Student Success Collaborative|Campus
Source: Gartner (2013)
The Promise (and Perils) of Student Success Analytics
Descriptive What happened?
Prescriptive What should I do?
Decisions
Diagnostic Why did it happen?
Predictive What will happen? Actions
1
2
3
4
Degree of Human Interpretation
Effort
Analytics Types
Student Success Analytics Are Much More Than Just a Predictive Model
Descriptive Diagnostic Predictive Prescriptive
Student-Generated Data
Institutional Data
How Do We Make Use of Analytics?
Which of our majors have the lowest graduation rates?
Do these majors have unusually high DFW rates?
Which students are unlikely to complete in this major?
Are there majors where they are more likely to succeed?
©2016 The Advisory Board Company eab.com 22
Scenario Planning
Academic Pathway Builder
Course Scheduling & Registration
Advisor View & Template
Builder
Plan-Driven Analytics
Major Explorer
Non-Curricular Pathways
Appointment Scheduling
Nudging & Reminders
Success Marker Courses
(4 Year only)
Indicated on Academic Planning template builder and throughout course recommendations
Risk Analytics
Incorporated into Major Explorer, What-if Scenarios; Informed by Academic Planning Advisor
Workflow Dashboard
Integrated Academic Planning view, augmented reporting and campaign functionality
Academic
Planning
Student
Facing
Platform
Advisor and
Staff Solution
Major & Career Exploration
Comprehensive Pathways
Term-Over-Term Support
Administrative Applications
Combining Academic Planning, Student and Advisor/Staff Solutions
©2016 The Advisory Board Company eab.com 23
Consistent Infrastructure and Approach For Student Success Across the Lifecycle Achieves Outsized Results
“What Transfer Trends Mean for Access, Admission, and Success” – National Student Clearinghouse, 2016; “What We Know About Transfer” - CCRC, 2015; “ NACADA Professional Advisor Load, 2013. .
Comprehensive Approach to Student Success Critical to Meeting Goals
Two Year
Average Expected Results
Four Year
Average Expected Results
Transfer Average Expected Results
+4.5%
+5.1%
+4.3%
increase in application-to-enrollment rates
increase in 12-month retention rate
Increase in graduation rate
2x increase in yield
13% increase in transfer enrollment
+3.5% improvement over national fall-to-spring persistence rates for developmental students
©2016 The Advisory Board Company eab.com 25 ©2015 The Advisory Board Company • 32029 • eab.com
Our Network of Support Focused on Your Success
EAB Staff Serve as Trusted Advisors, Project Managers, and Ongoing Support Resource
Source: EAB interviews and analysis.
25
College Technical Support supports data and integration needs on ongoing basis
Data Scientists Analyzes successful student trajectories and student behaviors from your college
Research Team Identifies best practice process recommendations that fit with your college
Your Dedicated Consultant Serves as your single point of contact for the project, assembling a team to help your college achieve its goals
UX Design Team Designs a student-centric user experience based on field research and testing
An Extension of Your On-Campus Team
“Professional development occurs anytime you get EAB staff in the room with your college staff...Failure is not an option with EAB. The EAB staff bring tenacity and creativity to every problem we face. Unlike other vendors we work with, EAB is just as committed to the success of our students as we are.”
Vice President of Student Success Midwest Community College
An Indispensable Part of Your Strategic Plan
"If the Governor came to me today and said I had to cut budget, the last thing that I would cut before faculty lines is EAB. That's how much I believe in this project, that's how much I believe in this partnership."
President Northeast Community College
Supporting a Revolutionary Solution
"The more we work with EAB, the greater my enthusiasm for the platform and its ramifications for our students. I firmly believe that this product can revolutionize the student experience and help students attain success."
Director of Advising and Career Services Mid-Atlantic Community College
Dedicated Business Analyst Ensures comfort with and supports data and integration needs on ongoing basis
©2016 The Advisory Board Company eab.com 26 ©2015 The Advisory Board Company • eab.com
Dedicated Change Management Support
Our Dedicated Consulting Team Starts Working from Day One to Create a Self-Sustaining Student Success Initiative and Drive Continuous Progress at Your Institution
Student Success Collaborative|Campus
26
Sample Consulting Activities During SSC Implementation
Organizational Readiness Student Success Strategy
Your dedicated consultant collaborates with your team to drive initiative momentum through expectation setting, communicating value to stakeholders, building urgency, and securing campus buy-in.
Data-Driven Decision Making
To ensure a successful launch, your dedicated consultant will work with your team to identify the highest potential pilots, plan user training, and set utilization expectations and strategy.
Your dedicated consultant will work with you to evaluate your institution’s overall readiness for the SSC initiative, identify potential barriers, and develop a customized implementation strategy.
Resources:
• Organizational Readiness Assessment
Using discovery conversations and our technology auditing process, your dedicated consultant learns about your current advising and tutoring processes and recommends modifications that integrate SSC—Campus based on best practices.
Process Optimization
Resources:
• Advisor Survey
• Advising Technology Workflow Optimization
Resources:
• Communications Planning Toolkit
• Kickoff Onsite
Communications and Leadership Rollout and Training Strategy
Resources:
• Pilot Selection Data Analyses
• Best Practices and Case Studies
Leveraging extensive student success experience, we will work with you to set appropriate targets, identify key areas of focus, and outline a master plan based on your institution’s unique initiatives and goals.
Resources:
• Best Practice Research
Your dedicated consultant supports campus leadership in planning and taking action based on insights from current and historical SSC data, creating a campus culture that embraces data.
Resources:
• Opportunity Assessment Onsite
• Historical Analytics Trainings
2445 M Street NW, Washington DC 20037
P 202.266.6400 F 202.266.5700 eab.com