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A Passion for
Excellence
Book Written by: Tom Peter & Nancy Austin
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y y
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The magic formula thatsuccessful businesses havediscovered is to treatcustomers like guests andemployees like people
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Nancy Austin earned her MBAin 1977.
A leading authority and well-known speaker.
A member of the Tom PeterGroup.
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LEADERSHIP
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The art of getting people to do what they really dont want to do and dont feelequipped to do against a timeline they dont believe in, with risks that scarethem, to achieve an objective they believe at the beginning to be impossible.
Eric Gregory
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We Praise Leaders Too Much
When OrganizationsSucceed,
and Blame Them Too MuchWhen Organizations Fail
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The Meaningof
Leadership
As a process,leadership is the use
of noncoerciveinfluence to directand coordinate theactivities of group
members to meet agoal.
As a property,leadership is the set
of characteristicsattributed to those
who are perceived touse such influence
successfully.
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The Technology of leadershipLeading is primary paying attention.
Use of attention are Symbols, drama, storytellerand myth builders.All this can be accomplished only through meansthat are visible and tangible.
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CoachingLead are Cheerleaders, coaches, storyteller and
wanderers..They encourage, excite, teach, listen facilitate.Coaching is face-to-face leadership.Coaching is caring about people.It is about tough-minded.Coaching is not coaching but Counseling orSponsoring or confronting or Educating
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Educate
Sponsor
Coach
Counsel
Confront
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Transformational leadersAre capable of charting new courses for their
organization.Are visionaries who challenge people to doexceptional things, above and beyond the plan.Serves to change the status quo.
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Gives rewards in exchange for performanceManages by looking for deviations from rulesIntervenes only if standards arent met Abdicates responsibilitiesMonitor people to see that they do the expected,according to plan in order to maintain the statusquo.
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Develop visionary skills
Take Dramatic Action Walk the walk
Focus on Your Followers
Develop an enthusiastic,
confident personality.
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At all timesManaging by wandering aroundObjectiveAchieve line dominancePromote PeopleSpending timeUnfailingly use PromotionStump SpeechSubstitute pilots for ProposalsFormal Evaluation of Leaders
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It is possible to fool yourself. It is possible to fool thepeople you work for. It is more difficult to fool thepeople you work with.But it is almost impossible tofool the peoplewho work under you!