Download - A Twitter Case Study

How businesses should use Twitter

A customer service case studyAs witnessed live

Sunday 09-12-2010By Cheryl Lawson

@PartyAficionado(updated 9-5-2011)

http://partyaficionado.com/

https://twitter.com/#!/partyaficionado

https://twitter.com/#!/partyaficionado

When a customer has an issue…

Respond

Don’t Fear it, Get on it

The customer may still be unhappy

http://twitter.com/LaurenJHoffman/status/24312947964

Relate

http://twitter.com/Ramon_DeLeon/status/24313419709

Fix


Address


Win!

http://twitter.com/LaurenJHoffman/status/24314576157

Deliver

https://twitter.com/#!/LaurenJHoffman/status/8721407139643392

Keep Winning

https://twitter.com/#!/LaurenJHoffman/status/8991345662238720

@PartyAficionadoBut wait…… There’s more

http://twitter.com/Partyaficionado

http://twitter.com/Partyaficionado

There is a new Football Season upon us

#RamonWOW

https://twitter.com/#!/LaurenJHoffman/statuses/109394023709548544

Learn More

http://partyaficionado.com/how-to-use-twitter/