Accenture 2016
Consumer Survey on
Patient Engagement
Global Report
Copyright © 2016 Accenture. All rights reserved. 2
• Accenture commissioned a seven-country survey of 7,840 consumers ages
18+ to assess their attitudes toward health, the healthcare system, electronic
health records, healthcare technology and their healthcare providers’
electronic capabilities.
• The online survey included consumers across seven countries: Australia (1013),
Brazil (1006), England (1009), Norway (800), Saudi Arabia (852), Singapore
(935) and the United States (2225).
• The seven-country survey was conducted by Nielsen on behalf of Accenture
between November 2015 and January 2016 (The US survey was conducted
online between November 13 and December 2, 2015).
• The analysis provided comparisons by country, sector, age and use.
• Where relevant, the survey uses select findings from the 2015 Accenture
Doctors Survey to compare the doctor and consumer responses.
Overview
Copyright © 2016 Accenture. All rights reserved. 3
Method
With whom did Accenture work to conduct the
quantitative survey?
Accenture worked with Nielsen, who was responsible for the
entire project including recruitment, screening of respondents,
questionnaire development, analysis and report development.
Who was surveyed?
Approximately, n=7840 consumers total, ages 18+, in the US,
Australia, Brazil, England, Norway, Saudi Arabia, and Singapore
who agreed to take part in the survey.
How did Accenture recruit study participants?
Respondents were contacted through direct email invitations and
notifications; respondents are able to follow a unique link to the
survey and complete it anonymously.
Are we confident in the quality of the respondents and that they
meet the study criteria?
All participants are consumers, ages 18+, residing in the countries
specified and nationally representative on age and gender.
Participants’ details are double verified and were rescreened for
this study to ensure participant quality.
Was the questionnaire translated into the appropriate native
language?
Yes, the survey was translated into: Portuguese (Brazil);
Norwegian (Norway); Arabic (Saudi Arabia). English (localized)
was used for England, Australia, Singapore, and Saudi Arabia
(English and Arabic options offered).
What did we do to ensure balance and a
representative sample?
Data were weighted to be nationally representative of the general
population in each country (or the online population in the case
of Brazil*).
• In Australia, data were weighted by education, age by sex,
region, and income
• In Brazil, data were weighted by sex, age, region, income
socioeconomic group, internet connection type, and
whether an online buyer
• In England, data were weighted by region, education, age
by sex, and hours online
• In Norway, data were weighted by age by gender,
education, income, region, and household size
• In Saudi Arabia, data were weighted by age by sex,
nationality, and region
• In Singapore, data were weighted by age by sex, ethnicity,
and household income
• In the US, data were weighted by education, age by sex,
race/ethnicity, region, and income to be nationally
representative of the general population. However, because
2014 data were not weighted, all data for trended questions
are not weighted. This is indicated on each slide.
*Brazil weighted to online population because the internet penetration is still relatively
low and with online sample you cannot reach a sufficiently representative sample for
general population representation.
4
Research Results:
Key Findings
Copyright © 2016 Accenture. All rights reserved. 5
Most consumers with EHRs have not accessed their
records
BASE: HAS EHR: Global 2016 n=5408;Australia 2014 n=764,2016 n=657; Brazil 2014 n=804,2016 n=647; England 2014 n=811,2016 n=677;
Norway 2014 n=669,2016 n=632; Saudi Arabia 2016 n=544; Singapore 2014 n=617,2016 n=597; US 2014 n=1585,2016 n=1654;
Q820. (Q158.) Have you ever accessed your electronic health records?
NOTE: unweighted data
Have Ever Accessed EHR
70%
86% 86%
56%
67%
91% 87% 87%
75%69% 73% 75% 73%
55%
30%
14% 14%
44%
33%
9% 13% 13%
25%31% 27% 25% 27%
45%
2015 2014 2015 2014 2015 2014 2015 2014 2015 2015 2014 2015 2014 2015
No Yes
Global Australia Brazil England Norway Saudi Arabia Singapore US
Copyright © 2016 Accenture. All rights reserved. 6
Among consumers with EHRs, lab work and
prescription history are most commonly available
BASE: HAS EHR : Global 2016 n=5408;Australia 2014 n=1020,2016 n=657; Brazil 2014 n=1015,2016 n=647; England 2014 n=1019,2016 n=677; Norway
2014 n=806,2016 n=632; Saudi Arabia 2016 n=544; Singapore 2014 n=806,2016 n=597; US 2014 n=2011,2016 n=1654;
Q845. (Q160.) Which of the following data in electronic health records do you have access to?
NOTE: unweighted data
EHR Data Have Access To
Global Australia Brazil England Norway
Saudi
Arabia Singapore US
2016 2014 2016 2014 2016 2014 2016 2014 2016 2016 2014 2016 2014 2016
Lab work and
blood test
results 35% 7% 19% 42% 43% 7% 13% 13% 22% 48% 16% 34% 24% 48%
Prescription
medication
history32% 10% 18% 26% 33% 10% 22% 15% 25% 35% 16% 33% 23% 44%
Personal
profile
information26% 8% 11% 15% 27% 7% 11% 7% 17% 36% 16% 33% 15% 36%
Physician
notes from
visits or
about my
medical
condition
26% 8% 14% 20% 25% 7% 13% 14% 23% 40% 14% 31% 15% 33%
Immunization
status25% 7% 13% 12% 17% 6% 12% 13% 20% 30% 8% 26% 16% 37%
X-rays or
nuclear
imaging
results
26% 8% 19% 28% 30% 5% 11% 12% 21% 38% 15% 34% 13% 29%
Billing
information24% 9% 14% 16% 17% 4% 7% 8% 13% 33% 22% 37% 18% 35%
Other 1% 1% 1% 0% 2% 1% 1% 0% 2% 3% 1% 2% 1% 0%
Don’t know 44% 79% 66% 33% 35% 79% 62% 74% 58% 20% 56% 36% 61% 35%
Copyright © 2016 Accenture. All rights reserved. 7
Consumers access their EHR to stay informed and
satisfy curiosity
BASE: HAS ACCESSED EHR : Global 2016 n=1611;Australia 2014 n=106,2016 n=95; Brazil 2014 n=357,2016 n=214; England 2014 n=75,2016 n=89;
Norway 2014 n=89,2016 n=159; Saudi Arabia 2016 n=166; Singapore 2014 n=165,2016 n=150; US 2014 n=434,2016 n=738;
Q821. (Q169. What is the primary reason you access your electronic health records?
NOTE: unweighted data
Primary Reason Access EHR
Global Australia Brazil England Norway Saudi
Arabia
Singapore US
2016 2014 2016 2014 2016 2014 2016 2014 2016 2016 2014 2016 2014 2016
To keep me
informed34% 37% 22% 32% 39% 37% 28% 35% 25% 23% 26% 27% 43% 41%
Curious to
know what is
in medical
record
23% 18% 24% 15% 15% 15% 26% 24% 30% 23% 15% 19% 17% 25%
Make sure
medical
record is
accurate
19% 25% 31% 17% 19% 20% 13% 21% 25% 20% 21% 21% 18% 16%
Track the
progression
of medical
illness or
disease
12% 6% 14% 24% 15% 12% 10% 8% 6% 13% 20% 22% 12% 10%
Help make
medical
decisions 9% 13% 5% 12% 11% 16% 20% 10% 8% 20% 18% 11% 9% 6%
Other 2% 2% 4% 1% 0% 0% 2% 2% 6% 1% 0% 0% 2% 2%
Copyright © 2016 Accenture. All rights reserved. 8
Lab work and blood test results in EHRs are most
helpful for managing health
BASE: KNOWS WHAT DATA HAVE ACCESS TO IN EHR, HAVE ACCESS TO MULTIPLE TYPES OF DATA: Global Total n= 2309; Australia n= 161; Brazil n= 314;
England n= 138; Norway n= 199; Saudi Arabia n= 306; Singapore n= 285; US n= 906
Q850. Which of the following types of information in your electronic health record most helps you manage your health?
EHR Data that Most Helps Manage Health
Global Australia Brazil England Norway Saudi
Arabia
Singapore US
Lab work and blood test
results 34% 28% 42% 14% 15% 34% 28% 41%
Physician notes from my
visits or about my
medical condition
26% 22% 23% 22% 34% 27% 34% 24%
Prescription medication
history11% 17% 13% 26% 14% 7% 10% 9%
Personal profile
information6% 5% 6% 5% 3% 11% 6% 5%
Immunization status 5% 7% 5% 3% 9% 4% 4% 5%
X-rays or nuclear imaging
results6% 4% 8% 4% 10% 6% 6% 5%
Billing information 5% 4% 2% 3% 6% 6% 7% 5%
Other 0% 0% 0% 1% 0% 0% 0% 0%
Don’t know 7% 12% 1% 22% 10% 5% 5% 6%
Copyright © 2016 Accenture. All rights reserved. 9
Consumers and doctors agree that patients should have
access to EHRs, but consumers want full access, while
doctors prefer limited access
BASE: ALL QUALIFIED RESPONDENTS: Global Total n= 7840; Australia n= 1013; Brazil n= 1006; England n= 1009; Norway n= 800; Saudi Arabia n= 852; Singapore n= 935; US n= 2225
Q830. (D905/710) What level of access should you as a patient have to your electronic health record, created by your physician?
*2015 Accenture Doctors Survey
Level of Access Patient Should Have to EHR
Any
Access 98%
Global Australia Brazil England Norway Saudi Arabia Singapore US
84% 85% 92% 87% 87% 92%98% 99% 96% 98% 97% 97% 99%97%
2% 2%
16%
1%
15%
4% 8%2%
13%3% 5% 2%
14%
1%7%
13% 10%
73%
15%
60%
15%
70%
14%
61%
22%
73%
15%
70%
7%
74%
85% 88%
11%
84%
25%
81%
22%
84%
26%
75%
23%
82%
17%
92%
18%
No access Limited Access Full Access
Copyright © 2016 Accenture. All rights reserved. 10
71% 75%70% 72% 74%
55%66%
77%
29% 25%30% 28% 26%
45%34%
23%
2016 2016 2016 2016 2016 2016 2016 2016
Exactly what the doctor sees Summary version of what doctor sees
Consumers who want EHR access want to see exactly
what the doctor sees, not a summary version
BASE: SHOULD HAVE ACCESS TO EHR : Global Total n= 7684; Australia n= 997; Brazil n= 990; England n=981; Norway n= 787; Saudi Arabia n= 825; Singapore n= 901; US n= 2203
Q835. What information should you as a patient see in your electronic health record?
Type of Information Patient Should See in EHR
Global Australia Brazil England Norway Saudi Arabia Singapore US
Copyright © 2016 Accenture. All rights reserved. 11
Most consumers report having at least limited access to
their EHR, although this varies greatly by country
BASE: ALL QUALIFIED RESPONDENTS: Global Total n= 7840; Australia n= 1013; Brazil n= 1006; England n= 1009; Norway n= 800; Saudi Arabia n= 852; Singapore n= 935; US n= 2225
Q840. (D905/710) What level of access do you as a patient have to your electronic health record, created by your physician?
Level of Access Patient Does Have to EHR
36%
54%49%
54%
37%
19% 21% 24%
23%
18% 27% 19%
24%
24% 18%
27%
41%
28% 23% 26%40%
57% 61%
49%
2016 2016 2016 2016 2016 2016 2016 2016
No access Limited Access Full Access
Any
Access 64%
Global Australia Brazil England Norway Saudi Arabia Singapore US
46% 50% 45% 64% 81% 79% 76%
Copyright © 2016 Accenture. All rights reserved. 12
Consumers and doctors agree that patients should
update most information in their EHRs
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Full data available in Appendix
Global Australia Brazil England Norway Saudi Arabia Singapore US
Consumers Consumers Doctors Consumers Doctors Consumers Doctors Consumers Doctors Consumers Doctors Consumers Doctors Consumers Doctors
Demographic
Information80% 79% 94% 82% 85% 70% 91% 68% 87% 76% 92% 86% 88% 86% 95%
Personal
medical
history79% 76% 81% 82% 81% 68% 76% 73% 81% 81% 92% 87% 85% 83% 90%
Family
medical
history84% 81% 87% 84% 87% 76% 82% 73% 80% 83% 97% 90% 83% 89% 93%
New
symptoms83% 77% 79% 90% 84% 74% 70% 79% 80% 86% 41% 87% 89% 87% 83%
Change in
symptoms82% 79% 81% 88% 83% 74% 72% 75% 81% 84% 40% 86% 87% 86% 84%
New
medications73% 65% 79% 80% 84% 61% 67% 67% 73% 80% 38% 74% 85% 75% 88%
Medication
side effects84% 80% 84% 88% 86% 76% 75% 81% 79% 85% 85% 88% 83% 84% 86%
Allergic
episodes83% 80% 84% 89% 90% 74% 74% 81% 85% 83% 58% 90% 86% 86% 88%
Lab test
results63% 54% 52% 77% 73% 55% 44% 59% 56% 74% 39% 69% 71% 57% 63%
Self-
measured
metrics79% 75% 82% 84% 81% 72% 78% 73% 84% 81% 40% 89% 92% 79% 83%
Patient Should Update Some or All Information in EHR
Copyright © 2016 Accenture. All rights reserved. 13
21% 21%
6%18% 15%
30%
9%
33%
13%24%
8% 13% 12% 15%5%
33% 34%
28%
35%30%
33%
29%
36%
43%
36%
26%
33% 32% 28%
23%
47% 45%
66%
47%56%
37%
62%
32%45% 40%
66%53% 56% 58%
72%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update demographic information in EHRs
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Level of Patient Updating to Electronic Personal Health Record: Demographic information
Saudi Arabia
80%Update
Any
Global Australia Brazil England Norway Singapore US
94% 85% 91% 87% 88% 95%79% 82% 70% 68% 76% 86% 86%92%
Copyright © 2016 Accenture. All rights reserved. 14
21% 25%19% 18% 19%
32%24% 27%
19% 19%8% 13% 15% 17%
10%
28%28% 40%
25%29%
27%36% 29% 47%
30%
18%
35% 34% 26% 40%
51% 48% 41%
57% 52%41% 39% 44%
34%
51%
74%
52% 51%57%
50%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update personal medical history in EHRs
Level of Patient Updating to Electronic Personal Health Record: Personal medical history
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
81% 81% 76% 81% 85% 90%79% 76% 82% 68% 73% 81% 87% 83%92%
Copyright © 2016 Accenture. All rights reserved. 15
16% 19%13% 16% 13%
25%18%
26%20% 17%
3%10%
17%10% 7%
33%33%
36% 27% 28%
35%39%
43%43%
36%
20%
38%32%
28% 29%
51% 48% 51%57% 59%
41% 43%30% 37%
47%
77%
52% 51%61% 65%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update family medical history in EHRs
Level of Patient Updating to Electronic Personal Health Record: Family medical history
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
87% 87% 82% 80% 83% 93%84% 81% 84% 76% 73% 83% 90% 89%97%
Copyright © 2016 Accenture. All rights reserved. 16
16%22% 21%
9%16%
26% 30%21% 20% 15%
59%
12% 11% 14% 17%
28%28%
36%
23%
26%
28%33%
30%44%
30%
14%
34% 40%27%
37%
55%49%
43%
67%58%
46%37%
49%36%
56%
27%
53%49%
60%46%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update new symptoms in EHRs
Level of Patient Updating to Electronic Personal Health Record: New symptoms
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
79% 84% 70% 80% 89% 83%83% 77% 90% 74% 79% 86% 87% 87%41%
Copyright © 2016 Accenture. All rights reserved. 17
18% 21% 19%12% 17%
26% 28% 25%19% 16%
60%
13% 13% 14% 16%
30%33% 38%
25%28%
31%37%
33% 44%
32%
11%
35% 36%28%
41%
52%46% 42%
63%55%
43%34%
42% 37%
52%
29%
51% 51%58%
43%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update changes in symptoms in EHRs
Level of Patient Updating to Electronic Personal Health Record: Changes in symptoms
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
81% 83% 72% 81% 87% 84%82% 79% 88% 74% 75% 84% 86% 86%40%
Copyright © 2016 Accenture. All rights reserved. 18
28%35%
21% 19% 16%
39%33% 33%
27%20%
62%
26%15%
25%12%
25%22%
30%24% 27%
22%27% 25%
27%30%
11%
28%
24%
24%
31%
48% 43%49%
56% 56%
39% 40% 42% 47% 50%
27%
46%
60%51%
57%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update new medications in EHRs
Level of Patient Updating to Electronic Personal Health Record: New medications
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
79% 84% 67% 85% 88%73%73% 65% 80% 61% 67% 80% 74% 75%38%
Copyright © 2016 Accenture. All rights reserved. 19
17% 20% 16% 12% 14%24% 25% 20% 21%
15% 15% 12% 17% 16% 14%
29%30% 36%
23%26%
30% 32%30%
45%
31%
16%33% 28% 26%
37%
55% 50% 49%
65%61%
46% 43%51%
34%
54%
69%55% 55% 58%
49%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update medication side effects in EHRs
Level of Patient Updating to Electronic Personal Health Record: Medication side effects
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
84% 86% 75% 79% 83% 86%84% 80% 88% 76% 81% 85% 88% 84%85%
Copyright © 2016 Accenture. All rights reserved. 20
16% 20% 16% 11% 10%
26% 26%20% 15% 17%
42%
10% 14% 14% 12%
29%31%
29%25% 23%
29% 28%33%
34% 30%
10%
34% 31% 27% 35%
54%49%
55%64% 68%
45% 46% 48% 51% 53% 47%56% 55% 59%
53%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update allergic episodes in EHRs
Level of Patient Updating to Electronic Personal Health Record: Allergic episodes
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
84% 90% 74% 85% 86% 88%83% 80% 89% 74% 81% 83% 90% 86%58%
Copyright © 2016 Accenture. All rights reserved. 21
38%46% 48%
23% 27%
45%56%
41% 44%
26%
61%
32% 29%42% 37%
19%
18%28%
18%21%
19%
23%
18%
29%
24%
10%
24% 33%15% 30%
44%36%
24%
59%52%
36%
22%
41%27%
50%
29%45% 38%
42%33%
Patient should not update Some information All information
Many consumers and doctors say that patients should
update lab test results in EHRs, but with some more
resistance from doctors than on other types of information
Level of Patient Updating to Electronic Personal Health Record: Lab test results
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
52% 73% 44% 56% 71% 63%63% 54% 77% 55% 59% 74% 69% 57%39%
Copyright © 2016 Accenture. All rights reserved. 22
21% 25%18% 16% 19%
28%22% 27%
16% 19%
60%
11% 8%21% 17%
30%30% 39%
26%30%
30% 37% 32%44%
27%
12%
36% 40%
29% 36%
49% 45% 43%
58%51%
42% 41% 41% 40%54%
28%
53% 52% 50% 46%
Patient should not update Some information All information
Consumers and doctors agree that patients should
update self-measured metrics in EHRs
Level of Patient Updating to Electronic Personal Health Record: Self-measured metrics
Update
Any
Global Australia Brazil England Norway Singapore US
BASE: ALL QUALIFIED RESPONDENTS : Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia
2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q880. (D910/712) How much of each of the following types of information should you, as a patient be able to update in your electronic personal health record?
*2015 Accenture Doctors Survey
Saudi Arabia
82% 81% 78% 84% 92% 83%79% 75% 84% 72% 73% 81% 89% 79%40%
Copyright © 2016 Accenture. All rights reserved. 23
Consumers see EHRs as tools for their doctors and
themselves, not to be shared with others (i.e.,
government, employers)
BASE: ALL QUALIFIED RESPONDENTS: Global Total n= 7840; Australia n= 1013; Brazil n= 1006; England n= 1009; Norway n= 800; Saudi Arabia n= 852; Singapore n= 935; US n= 2225
Q825. Who should have access to your electronic health records?
Who should have access to your EHR?
Global Australia Brazil England Norway Saudi
Arabia
Singapore US
My primary doctor 69% 79% 65% 71% 80% 51% 57% 75%
Me 60% 63% 63% 56% 61% 47% 50% 67%
Hospitals I visit 52% 59% 40% 59% 67% 42% 48% 51%
Other doctors or
specialists 49% 56% 46% 50% 51% 40% 35% 55%
Anyone I give permission
to41% 47% 30% 35% 34% 27% 45% 52%
Urgent care centers I visit 32% 35% 33% 32% 44% 24% 23% 32%
A doctor performing a
procedure in another
country
29% 37% 31% 31% 30% 19% 22% 30%
My pharmacy 22% 24% 13% 22% 19% 23% 13% 28%
Family members 20% 16% 30% 10% 9% 22% 30% 22%
Caregiver 15% 15% 14% 10% 8% 17% 15% 20%
Retail clinics I visit 13% 10% 35% 6% 4% 8% 19% 9%
An overseas health
expert performing clinical
analysis
13% 15% 20% 11% 11% 18% 13% 8%
The government 6% 5% 4% 3% 2% 16% 12% 3%
My employer 4% 1% 7% 3% 3% 8% 5% 3%
Copyright © 2016 Accenture. All rights reserved. 24
Consumers using technology to manage their health
rely on websites in particular; in some countries use of
apps and wearables is up from 2014
BASE: USES TECHNOLOGY TO MANAGE HEALTH: Global 2016 n=5130;Australia 2014 n=1011,2016 n=551; Brazil 2014 n=894,2016 n=916;
England 2014 n=1013,2016 n=466; Norway 2014 n=380,2016 n=421; Saudi Arabia 2016 n=680; Singapore 2014 n=567,2016 n=662; US 2014 n=1605,2016 n=1434
Q625. (Q126.) Which of the following technology or electronic health management tools have you used to manage your health in the past year?
NOTE: unweighted data
Technology or Electronic Health Management Tools Used (Past Year)
Global Australia Brazil England Norway Saudi
Arabia
Singapore US
2016 2014 2016 2014 2016 2014 2016 2014 2016 2016 2014 2016 2014 2016
Websites 52% 50% 50% 58% 62% 45% 44% 57% 40% 44% 61% 50% 55% 57%
Mobile
phone/tablet
app36% 15% 29% 30% 37% 13% 36% 33% 30% 40% 40% 44% 16% 33%
Social media 27% 11% 17% 29% 40% 9% 21% 22% 22% 41% 29% 26% 14% 21%
Wearable
technology19% 6% 21% 29% 15% 6% 20% 15% 19% 14% 17% 23% 9% 21%
Smart scales 19% 10% 14% 34% 30% 10% 14% 14% 11% 25% 27% 19% 10% 13%
EHRs 19% 20% 13% 56% 20% 17% 12% 30% 15% 16% 40% 18% 32% 27%
Online
support
communities16% 8% 11% 18% 22% 10% 17% 11% 11% 16% 17% 18% 10% 12%
Remote
consultation 15% 5% 8% 19% 21% 10% 10% 18% 16% 24% 8% 10% 12% 12%
Remote
monitoring*10% N/A 5% N/A 16% N/A 6% N/A 8% 12% N/A 10% N/A 8%
Other 2% 3% 2% 2% 2% 2% 2% 3% 4% 1% 1% 1% 2% 2%
None 10% 34% 17% 3% 8% 32% 12% 8% 17% 6% 4% 7% 22% 10%
*Added in 2016
Copyright © 2016 Accenture. All rights reserved. 25
Fitness and diet/nutrition apps are the most popular
among health app users
BASE: USED APPS IN PAST YEAR TO MANAGE HEALTH: Global Total n= 1824; Australia n= 160; Brazil n= 337; England n= 166; Norway n= 125; Saudi Arabia n= 271; Singapore n= 291; US n= 474
Q630. What type of app(s) have you used?
Type of App(s) Used
Global Australia Brazil England Norway Saudi
Arabia
Singapore US
Fitness 55% 66% 55% 52% 39% 46% 54% 59%
Diet/Nutrition 53% 48% 68% 44% 52% 54% 42% 52%
Symptom navigator 24% 18% 25% 8% 11% 24% 20% 36%
Health or condition tracker 24% 20% 27% 21% 18% 28% 25% 25%
Patient portal app 22% 15% 32% 15% 22% 19% 12% 28%
Medication
tracker/reminder/manager 18% 15% 33% 12% 19% 18% 16% 12%
Chronic condition or
disease management 11% 10% 14% 9% 15% 17% 7% 10%
Something else 9% 12% 4% 13% 15% 10% 14% 6%
Copyright © 2016 Accenture. All rights reserved. 26
Consumers and doctors in Australia agree
that wearable health devices help patient engagement
22%
25%
27%
28%
22%
28%
46%
24%
3%
4%
4%
5%
3%
4%
5%
4%
75%
70%
68%
67%
75%
67%
49%
72%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
13%
33%
34%
19%
21%
29%
46%
1%
3%
5%
2%
2%
2%
19%
86%
64%
61%
79%
77%
69%
35%
Effect of Wearables On…
Consumer Perspective Doctor* Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=1013)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
N/A
Copyright © 2016 Accenture. All rights reserved. 27
Consumers and doctors in Brazil agree
that wearable health devices help patient engagement
7%
14%
12%
12%
8%
15%
25%
9%
6%
6%
8%
5%
7%
7%
10%
5%
87%
79%
80%
83%
85%
78%
65%
85%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
3%
19%
16%
12%
11%
16%
34%
3%
6%
5%
4%
4%
5%
20%
94%
75%
79%
84%
85%
79%
46%
Effect of Wearables On…
Consumer Perspective Doctor* Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=1006)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
N/A
Copyright © 2016 Accenture. All rights reserved. 28
Consumers and doctors in England agree
that wearable health devices help patient engagement
28%
34%
32%
38%
27%
37%
51%
31%
7%
7%
6%
8%
8%
6%
7%
7%
65%
60%
62%
55%
65%
56%
41%
62%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
12%
30%
38%
19%
22%
33%
44%
2%
8%
9%
4%
6%
4%
25%
86%
62%
53%
77%
72%
63%
31%
Effect of Wearables On…
Consumer Perspective Doctor* Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=1009)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
N/A
Copyright © 2016 Accenture. All rights reserved. 29
Consumers and doctors in Norway agree
that wearable health devices help patient engagement
33%
40%
37%
41%
31%
43%
55%
49%
7%
7%
10%
9%
8%
8%
9%
6%
60%
53%
53%
50%
61%
49%
36%
45%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
26%
35%
38%
24%
24%
39%
56%
4%
5%
5%
5%
3%
2%
18%
70%
60%
57%
71%
73%
59%
26%
Effect of Wearables On…
Consumer Perspective Doctor* Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=800)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
N/A
Copyright © 2016 Accenture. All rights reserved. 30
Consumers and doctors in Saudi Arabia agree that
wearable health devices help patient engagement
18%
24%
18%
24%
12%
19%
24%
18%
8%
6%
6%
5%
6%
7%
12%
7%
74%
71%
76%
71%
83%
73%
64%
74%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
Effect of Wearables On…
Consumer Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=852)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
5%
5%
6%
5%
6%
4%
1%
11%
6%
8%
13%
7%
6%
14%
84%
89%
87%
82%
87%
90%
85%
Doctor* Perspective
Copyright © 2016 Accenture. All rights reserved. 31
Consumers and doctors in Singapore agree that
wearable health devices help patient engagement
16%
23%
26%
32%
12%
23%
33%
14%
6%
6%
6%
6%
5%
7%
12%
5%
78%
72%
68%
62%
82%
71%
56%
81%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
11%
40%
35%
22%
27%
33%
43%
8%
8%
8%
5%
7%
5%
21%
81%
63%
67%
72%
76%
73%
39%
Effect of Wearables On…
Consumer Perspective Doctor* Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=935)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
N/A
Copyright © 2016 Accenture. All rights reserved. 32
Consumers and doctors in the US agree
that wearable health devices help patient engagement
19%
29%
26%
31%
20%
29%
41%
22%
4%
4%
5%
4%
4%
4%
8%
4%
77%
67%
69%
64%
76%
67%
51%
74%
Engagement with own health
Accuracy of medical record
Patient/physician communication
Patient satisfaction
Understanding of health condition
Overall quality of care
Reduction in cost of healthcare
Monitoring the health of a loved one
12%
40%
35%
22%
27%
33%
43%
3%
8%
8%
5%
7%
5%
21%
85%
52%
57%
73%
66%
62%
36%
Effect of Wearables On…
Consumer Perspective Doctor* Perspective
Has no effect Hurts Helps
BASE: ALL QUALIFIED RESPONDENTS (2016 n=2225)
Q660 (D1070) Do you think the use of wearable health devices (for monitoring glucose, heart rate, physical activity, sleep, or weight) helps, hurts or has no effect on …?
*2015 Accenture Doctors Survey
N/A
Copyright © 2016 Accenture. All rights reserved. 33
Many consumers wear or would be willing to wear
health tracking technology
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2014 n=1020,2016 n=1013; Brazil 2014 n=1015,2016 n=1006; England 2014 n=1019,2016 n=1009;
Norway 2014 n=806,2016 n=800; Saudi Arabia 2016 n=852; Singapore 2014 n=806,2016 n=935; US 2014 n=2011,2016 n=2225
Q645. (Q151). Do you or would you be willing to wear technology that measures and tracks…?
NOTE: unweighted data
Global Australia Brazil England Norway Saudi
Arabia
Singapore US
2016 2014 2016 2014 2016 2014 2016 2014 2016 2016 2014 2016 2014 2016
Fitness and
lifestyle only 17% 11% 15% 26% 19% 12% 14% 19% 16% 24% 18% 18% 11% 15%
Vital signs
only 16% 12% 11% 18% 20% 15% 15% 18% 19% 23% 20% 16% 15% 12%
Both 45% 56% 49% 51% 55% 54% 44% 36% 27% 31% 49% 48% 50% 51%
Neither 22% 21% 25% 5% 6% 18% 27% 27% 38% 21% 13% 19% 24% 21%
Wears or Would Be Willing to Wear Technology to Track…
Copyright © 2016 Accenture. All rights reserved. 34
Some app users have discussed or shared app data
with their doctors (particularly in Brazil)
BASE: USED APPS IN PAST YEAR TO MANAGE HEALTH: Global Total n= 1824; Australia n= 160; Brazil n= 337; England n= 166; Norway n= 125; Saudi Arabia n= 271; Singapore n= 291; US n= 474
Q635. Have you discussed or shared data from your app with your doctor or other medical provider?
Discussed or Shared app Data with Doctor
60%70%
37%
84%
71%
57%
70%60%
40%30%
63%
16%
29%
43%
30%40%
2015 2015 2015 2015 2015 2015 2015 2015
No Yes
Global Australia Brazil England Norway Saudi Arabia Singapore US
Copyright © 2016 Accenture. All rights reserved. 35
Across all countries, fewer than half of consumers
report that a doctor recommended wearable technology
to track health
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800;
Saudi Arabia 2016 n=852; Singapore 2016 n=935; US 2016 n=2225
Q650. Has a doctor ever recommended that you wear technology to measure and track the following?
Doctor Has Recommended Wearable Technology to Track…
24%
16%
47%
19%24%
31%
22%19%
23%
16%
43%
15%20%
37%
22%18%
2016 2016 2016 2016 2016 2016 2016 2016
Vital signs Fitness and lifestyle
Global Australia Brazil England Norway Saudi Arabia Singapore US
Copyright © 2016 Accenture. All rights reserved. 36
Among consumers whose doctor recommended
wearable technology, the majority took their doctor’s
advice
BASE: DOCTOR RECOMMENDED WEARABLE: Global Total n= 2279; Australia n= 217; Brazil n= 524; England n= 224; Norway n= 208; Saudi Arabia n= 372; Singapore n= 225; US n= 461
Q655. Did you take your doctor’s advice to wear technology to measure and track your fitness and lifestyle or vital signs?
Took Doctor’s Advice to Use Wearable Technology
23%34%
13%
26%20%
26% 30%24%
77%66%
87%
74%80%
74% 70%76%
2016 2016 2016 2016 2016 2016 2016 2016
No Yes
Global Australia Brazil England Norway Saudi Arabia Singapore US
Copyright © 2016 Accenture. All rights reserved. 37
The majority of consumers are willing to share wearable
and app data with their doctors…
Willingness to Share Wearable or Mobile App Data With…
Your doctor
Willing
6% 5% 4%9% 11% 7% 3% 5%
8% 6% 7%7%
12% 17%
10% 5%
35%31%
37%34%
31%35%
51%
29%
51%58%
52% 50% 45%40%
35%
60%
2016 2016 2016 2016 2016 2016 2016 2016
Not at all willing Not very willing Somewhat willing Very willing
Global Australia Brazil England Norway Saudi Arabia Singapore US
85% 89% 89% 84% 76% 76% 87% 90%
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia 2016
n=852; Singapore 2016 n=935; US 2016 n=2225
Q670. How willing would you be to share information from your wearable technology or mobile app (e.g., activity throughout the day, heart rate) with each of the following?
Copyright © 2016 Accenture. All rights reserved. 38
…their nurses or other healthcare professionals
Willingness to Share Wearable or Mobile App Data With…
Your nurse or other healthcare professional
Willing
8% 9% 6% 10%16%
10%4% 7%
12% 10% 14%11%
17%23%
15% 6%
43%40%
47%40%
39% 42%
57%
39%
37% 41%33%
39%28% 24% 25%
48%
2016 2016 2016 2016 2016 2016 2016 2016
Not at all willing Not very willing Somewhat willing Very willing
Global Australia Brazil England Norway Saudi Arabia Singapore US
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia 2016
n=852; Singapore 2016 n=935; US 2016 n=2225
Q670. How willing would you be to share information from your wearable technology or mobile app (e.g., activity throughout the day, heart rate) with each of the following?
80% 81% 80% 79% 67% 67% 82% 87%
Copyright © 2016 Accenture. All rights reserved. 39
21%28%
10%
37% 33%
13% 12%18%
23%
26%
19%
23%24%
25%33% 18%
38%
36%
44%
30%31%
39%
45%
40%
18%11%
27%
11% 12%23%
10%
23%
2016 2016 2016 2016 2016 2016 2016 2016
Not at all willing Not very willing Somewhat willing Very willing
Many consumers are willing to share wearable or app
data with their health insurance plan, more so in certain
countries (i.e., Brazil)
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia 2016
n=852; Singapore 2016 n=935; US 2016 n=2225
Q670. How willing would you be to share information from your wearable technology or mobile app (e.g., activity throughout the day, heart rate) with each of the following?
Willingness to Share Wearable or Mobile App Data With…
Your health insurance plan
56%Willing
Global Australia Brazil England Norway Saudi Arabia Singapore US
47% 71% 40% 43% 62% 55% 63%
Copyright © 2016 Accenture. All rights reserved. 40
13% 13%8%
19% 23%12%
5%13%
17% 17%
12%
19%
26%
21%
17%
15%
43% 45%
42%
40%
35%
43%
53% 41%
26% 25%
37%
22%16%
24% 25%30%
2016 2016 2016 2016 2016 2016 2016 2016
Not at all willing Not very willing Somewhat willing Very willing
Consumers are willing to share wearable and app data
with friends or family members
Willingness to Share Wearable or Mobile App Data With…
Friend or family member
Willing
Global Australia Brazil England Norway Saudi Arabia Singapore US
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia 2016
n=852; Singapore 2016 n=935; US 2016 n=2225
Q670. How willing would you be to share information from your wearable technology or mobile app (e.g., activity throughout the day, heart rate) with each of the following?
69% 70% 79% 62% 51% 67% 78% 72%
Copyright © 2016 Accenture. All rights reserved. 41
35%41%
17%
47%54%
19% 21%
39%
27%
29%
23%
26%
24%
31%
41%
23%
28%23%
37%
21%17%
37%
32%27%
11% 7%
24%
6% 4%13%
6%11%
2016 2016 2016 2016 2016 2016 2016 2016
Not at all willing Not very willing Somewhat willing Very willing
Willingness to Share Wearable or Mobile App Data With…
Online community/other app users
Willing
Global Australia Brazil England Norway Saudi Arabia Singapore US
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia 2016
n=852; Singapore 2016 n=935; US 2016 n=2225
Q670. How willing would you be to share information from your wearable technology or mobile app (e.g., activity throughout the day, heart rate) with each of the following?
38% 30% 61% 27% 22% 50% 38% 38%
Most consumers are hesitant to share data with other
app users or online community members
Copyright © 2016 Accenture. All rights reserved. 42
37%47%
19%
46% 49%
23% 21%
43%
29%
30%
27%
27%27%
33% 40%
26%
24%
16%
37%
18%17%
32%32%
21%
10% 7%17%
8% 8%11%
7% 10%
2016 2016 2016 2016 2016 2016 2016 2016
Not at all willing Not very willing Somewhat willing Very willing
Consumers are not willing to share wearable and app
data with their employers
Willingness to Share Wearable or Mobile App Data With…
Your employer
Willing
Global Australia Brazil England Norway Saudi Arabia Singapore US
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2016 n=1013; Brazil 2016 n=1006; England 2016 n=1009; Norway 2016 n=800; Saudi Arabia 2016
n=852; Singapore 2016 n=935; US 2016 n=2225
Q670. How willing would you be to share information from your wearable technology or mobile app (e.g., activity throughout the day, heart rate) with each of the following?
34% 22% 54% 26% 24% 44% 38% 31%
Copyright © 2016 Accenture. All rights reserved. 43
Consumers and doctors in Australia associate
virtual visits with convenience and lower costs,
but in-person visits with quality care
Advantages of Virtual or In-Person Visits: Australia
Percent Ranking Top 3 for In-Person and Virtual
Doctors*Consumers
69%
51%
50%
29%
28%
19%
19%
16%
11%
30%
19%
35%
28%
46%
41%
60%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in theirhealth/healthcare decisions
Providing timely care to patients
Reducing potential (or number of)adverse events
Accommodating patients' schedules
Accommodating physicians' schedules
Reducing medical costs to patients
In-Person Virtual
BASE: ALL QUALIFIED RESPONDENTS (n=1013)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
82%
56%
54%
42%
27%
24%
5%
5%
8%
11%
20%
9%
31%
52%
80%
72%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in decisions
Reducing adverse events
Accommodating physicians'schedule
Providing timely care to patients
Accommodating patients'schedules
Reducing medical costs topatients
In-Person Virtual
Copyright © 2016 Accenture. All rights reserved. 44
Consumers and doctors in Brazil associate
virtual visits with convenience and lower costs,
but in-person visits with quality care
Advantages of Virtual or In-Person Visits: Brazil
Percent Ranking Top 3 for In-Person and Virtual
Doctors*Consumers
68%
59%
44%
37%
18%
16%
15%
14%
10%
13%
31%
20%
42%
54%
50%
54%
Providing quality care to patients
Engaging patients in their health/healthcaredecisions
Diagnosing problems faster
Reducing potential (or number of) adverseevents
Accommodating physicians' schedules
Accommodating patients' schedules
Reducing medical costs to patients
Providing timely care to patients
In-Person Virtual
BASE: ALL QUALIFIED RESPONDENTS BASE: ALL QUALIFIED RESPONDENTS (n=1006)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
88%
59%
54%
53%
17%
11%
6%
5%
4%
12%
12%
17%
42%
66%
73%
63%
Providing quality care to patients
Engaging patients in decisions
Reducing adverse events
Diagnosing problems faster
Providing timely care to patients
Accommodating physicians'schedule
Accommodating patients'schedules
Reducing medical costs topatients
In-Person Virtual
Copyright © 2016 Accenture. All rights reserved. 45
Doctors in England are more likely to see
reducing adverse events as a top advantage of
in-person visits vs. patients
Advantages of Virtual or In-Person Visits: England
Percent Ranking Top 3 for In-Person and Virtual
Doctors*Consumers
61%
49%
46%
35%
26%
20%
20%
15%
13%
30%
22%
30%
30%
41%
50%
46%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in their health/healthcaredecisions
Providing timely care to patients
Reducing potential (or number of) adverseevents
Accommodating patients' schedules
Accommodating physicians' schedules
Reducing medical costs to patients
In-Person Virtual
BASE: ALL QUALIFIED RESPONDENTS (n=1009)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
83%
63%
53%
46%
27%
14%
5%
3%
5%
15%
20%
7%
43%
54%
81%
59%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in decisions
Reducing adverse events
Accommodating physicians'schedule
Providing timely care to patients
Accommodating patients'schedules
Reducing medical costs topatients
In-Person Virtual
Copyright © 2016 Accenture. All rights reserved. 46
Although consumers and doctors in Norway associate
virtual visits with scheduling convenience, many see
timely care as an advantage of in-person visits
Advantages of Virtual or In-Person Visits: Norway
Percent Ranking Top 3 for In-Person and Virtual
Doctors*Consumers
67%
49%
39%
37%
33%
19%
16%
10%
10%
32%
25%
28%
18%
39%
50%
58%
Providing quality care to patients
Diagnosing problems faster
Providing timely care to patients
Engaging patients in their health/healthcaredecisions
Reducing potential (or number of) adverseevents
Accommodating physicians' schedules
Accommodating patients' schedules
Reducing medical costs to patients
In-Person Virtual
BASE: BASE: ALL QUALIFIED RESPONDENTS (n=800)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
83%
69%
39%
36%
33%
24%
3%
3%
3%
14%
32%
26%
10%
38%
80%
79%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in decisions
Providing timely care to patients
Reducing adverse events
Accommodating physicians'schedule
Accommodating patients'schedules
Reducing medical costs topatients
In-Person Virtual
Copyright © 2016 Accenture. All rights reserved. 47
Consumers and doctors in Saudi Arabia associate
in-person visits with quality care; consumers see
virtual as cost-effective
Advantages of Virtual or In-Person Visits: Saudi Arabia
Percent Ranking Top 3 for In-Person and Virtual
Consumers
48%
47%
36%
33%
32%
25%
25%
23%
21%
26%
28%
33%
29%
37%
37%
50%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in their health/healthcaredecisions
Providing timely care to patients
Reducing potential (or number of) adverseevents
Accommodating patients' schedules
Accommodating physicians' schedules
Reducing medical costs to patients
In-Person Virtual
BASE: BASE: ALL QUALIFIED RESPONDENTS (n=852)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
55%
43%
41%
35%
32%
29%
25%
22%
22%
35%
23%
33%
33%
51%
34%
47%
Engaging patients in decisions
Providing quality care to patients
Reducing adverse events
Diagnosing problems faster
Reducing medical costs topatients
Providing timely care to patients
Accommodating physicians'schedule
Accommodating patients'schedules
In-Person Virtual
Doctors*
Copyright © 2016 Accenture. All rights reserved. 48
Consumers and doctors in Singapore associate
virtual visits with convenience and lower costs, but in-
person visits with quality care and patient engagement
Advantages of Virtual or In-Person Visits: Singapore
Percent Ranking Top 3 for In-Person and Virtual
Doctors*Consumers
64%
55%
53%
29%
28%
19%
16%
16%
13%
23%
19%
22%
41%
40%
56%
58%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in their health/healthcaredecisions
Reducing potential (or number of) adverseevents
Providing timely care to patients
Accommodating physicians' schedules
Accommodating patients' schedules
Reducing medical costs to patients
In-Person Virtual
BASE: BASE: ALL QUALIFIED RESPONDENTS (n=935)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
62%
61%
46%
43%
32%
26%
15%
14%
14%
21%
21%
23%
38%
40%
67%
68%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in decisions
Reducing adverse events
Providing timely care to patients
Accommodating physicians'schedule
Reducing medical costs topatients
Accommodating patients'schedules
In-Person Virtual
Copyright © 2016 Accenture. All rights reserved. 49
Consumers and doctors in the US associate
virtual visits with convenience and lower costs,
but in-person visits with quality care
BASE: BASE: ALL QUALIFIED RESPONDENTS (n=2225)
Q760. (D1035) From the list below, please select the top three advantages of in-person patient visits and the top three advantages of remote or virtual visits.
*2015 Accenture Doctors Survey
Advantages of Virtual or In-Person Visits: US
Percent Ranking Top 3 for In-Person and Virtual
81%
54%
50%
43%
30%
22%
8%
7%
7%
15%
20%
12%
37%
49%
80%
62%
Providing quality care to patients
Diagnosing problems faster
Engaging patients in decisions
Reducing adverse events
Accommodating physicians' schedule
Providing timely care to patients
Accommodating patients' schedules
Reducing medical costs to patients
In-Person Virtual
Doctors*Consumers
68%
50%
48%
32%
25%
21%
18%
15%
11%
17%
29%
20%
42%
41%
52%
58%
Providing quality care to patients
Engaging patients in their health/healthcaredecisions
Diagnosing problems faster
Reducing potential (or number of) adverseevents
Providing timely care to patients
Accommodating physicians' schedules
Accommodating patients' schedules
Reducing medical costs to patients
In-Person Virtual
Copyright © 2016 Accenture. All rights reserved. 50
Overall, the majority of consumers continue to prefer in-
person visits over remote
BASE: ALL QUALIFIED RESPONDENTS: Global 2016 n=7840;Australia 2014 n=1020,2016 n=1013; Brazil 2014 n=1015,2016 n=1006; England 2014
n=1019,2016 n=1009; Norway 2014 n=806,2016 n=800; Saudi Arabia 2016 n=852; Singapore 2014 n=806,2016 n=935; US 2014 n=2011,2016 n=2225
Q750. (Q199). Which of the following is closer to your view?
NOTE: unweighted data
Prefer Remote or In-Person Visits
29%
14%18%
30%
42%
24% 24%20% 23%
35% 33%28%
23%29%
71%
86%82%
70%
58%
76% 76%80% 77%
65% 67%72%
77%71%
2016 2014 2016 2014 2016 2014 2016 2014 2016 2016 2014 2016 2014 2016
Remote In-person
Global Australia Brazil England Norway Saudi Arabia Singapore US
51