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Note: Mock data provided for purposes of illustration.
SAMPLE REPORT
Open Standards Benchmarking
Financial Management:
Accounts Payable & ExpenseReimbursement
Benchmarking Report
Confidential 2009 APQC. ALL RIGHTS RESERVED.
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Table of Contents
Table of Contents
Executive Summary
Survey Scope and Demographics
Quantitative Data - Key Performance Indicators
Quantitative Data - Other Performance Indicators
Quantitative Data - Supplemental Data
Summary of Qualitative Information
About APQC
Instructions
Thank you for participating in this valuable benchmarking research. For information on benchmarking your organization's performance inother critical process groups, visit http://www.apqc.org/open-standards-benchmarking-assessments, or call us at 800-776-9676.
To move through this report, please click on the table of contents items above or click on the tabs at the bottom of the page.
Confidential 2009 APQC. ALL RIGHTS RESERVED.
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Executive Summary Note: Mock data provided for purposes of illustration.
How to Use the Open Standards Research Report
To help your organization gain the greatest value from its custom Open Standards Research report, APQC has outlined some simple and effective ways to leverage Open S
Reviewing Your Open Standards Research Report
When you receive your benchmarking report, set aside a block of time to read through it in its entirety. Note any questions you would like to pose to the APQC research t
information. You can contact the Research Services help desk by phone at 800-776-9676 or +1-713-681-4020 and by e-mail at [email protected].
Stakeholder Review Session
Conducting a review session with key stakeholders is an excellent way to develop and gain support for improvement initiatives. Some of the most common ways that org
Research reports in their stakeholder review sessions are:
to set goals as part of the annual budgeting and planning process;
to identify and prioritize improvement projects;
to compare performance and business practices across multiple internal units;
to learn about and adapt best practices from top performers;
to incorporate metrics into businesses cases to support restructuring, merger, or outsourcing evaluations;
to provide performance data for common frameworks or methodologies such as Six Sigma; and
to establish a baseline prior to a technology implementation.
Heres how three past participants leveraged the information in their reports:
> A building products manufacturer held a two-day event with leaders from various functional areas to discuss the data. The company coupled the Open Standards Resea
plan improvements. Over the course of two days, the company spent 20 hours reviewing findings and developing a list of 20 improvement projects.
> International Truck & Engine used several reports to facilitate its annual planning process. A team reviewed the data, flagged improvement areas, and set goals for the
between five and 10 action items for each Open Standards Research report it completed.
> Working with a consulting firm, Thomas Steel Strip used the Open Standards Research report as a foundation for its process improvement plan. The team created a mat
some calculations, and conducted work sessions to identify improvements. As a result of the follow-on activities, the supply chain area reduced finished goods inventory binventory turns, allowing for lower inventory levels and faster delivery.
Heres what participants had to say about their Open Standards Research reports:
> The Open Standards Research report will make us more aware and smarter
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Total cost of the process "process accounts payable" per "process accounts payable" FTE
In order to evaluate the effectiveness of an organization's accounts payable function, one should consider a balanced dashboard of metrics and, ultimately, whether or
meeting the needs of its two primary stakeholders: its business partners and its employees. Oftentimes, one of the first diagnostics of accounts payable performance is accounts payable" per "process accounts payable" FTE as compared with in the benchmark pool (though it must be noted that the overall performance of accounts pay
on cost alone, and a lower cost does not always indicate "better" performance, especially if not supported by other key indicators, such as process efficiency and staff p
Section 2 - Best Practices, Business Drivers, and Gap Analysis
Total cost of the process "process accounts payable"
per "process accounts payable" FTE
$100
$150
Your Site Top Performers
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For a good measure of overall effectiveness of the accounts payable organization, companies may want to see how they rank in terms of the number of invoices proc
FTE:
Number of invoices processed per "process accounts payable" FTE
As a supporting metric, the accounts payable organization may need to monitor the cycle time in days from receipt of invoice until payment is scheduled.
Cycle time in days from receipt of invoice until approved and scheduled for payment
Number of invoices processed per "process accounts
payable" FTE
Cycle time in days from receipt of invoice until approved and
25.0
30.0
Your Site Top Performers
500
250
Your Site Top Performers
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Accounts Receivable
Finance Organization
General Accounting and Reporting
Internal Controls
Payroll
Planning and Management Accounting
Contact Us
For more information, please contact the Research Services team:
Phone: 800-776-9676 (outside U.S. +1-713-681-4020)
E-mail: [email protected]
In order to get complete assessment of the various challenges many organizations are facing related to cost drivers, performance needs and overall effectiveness of ke
consider completing the other Open Standards Research finance management benchmarking surveys.
http://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/accountsreceivable/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/financeorganization/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/generalaccounting/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/internalcontrols/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/payroll/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/profitcostmanagement/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/profitcostmanagement/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/payroll/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/internalcontrols/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/generalaccounting/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/financeorganization/index.htmlhttp://www.apqc.org/portal/apqc/site?path=/research/bmm/osbc/fa/accountsreceivable/index.html8/10/2019 Accounts Payable and Expense Reimbursement Sample Report
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Survey Scope and Demographics Note: Mock data provided for purposes of illustration.
Process Classification Framework
The following processes and activities are included in the scope of this survey.
8.6.1 Process accounts payable
8.6.1.1 Verify AP pay file with PO vendor master file8.6.1.2 Maintain/manage electronic commerce
8.6.1.3 Audit invoices and key data in AP system8.6.1.4 Approve payments
8.6.1.5 Process financial accruals and reversals8.6.1.6 Process taxes8.6.1.7 Research/resolve exceptions
8.6.1.8 Process payments
8.6.1.9 Respond to AP inquiries
8.6.1.10 Retain records8.6.1.11 Adjust accounting records
8.6.2 Process expense reimbursements
8.6.2.1 Establish and communicate expense reimbursement policies and approval limits
8.6.2.2 Capture and report relevant tax data
8.6.2.3 Approve reimbursements and advances
8.6.2.4 Process reimbursements and advances
8.6.2.5 Manage personal accounts
The foundation of the APQC's Open Standards Research is the Process Classification Framework, or PCF (www.apqc.org/pcf). APQC and itsmembers developed the PCF, which is updated by a global advisory council of industry leaders. As a common language, the PCF allows
organizations to see and discuss their activities from an industry-neutral viewpoint. Regardless of size, industry, or geography, organizations can
use the PCF to benchmark and improve processes.
The PCF organizes operating and management processes into 12 enterprise-level categories, including process groups and more than 1,500
processes and associated activities. Organizations can then discuss an activity and know its exact parameters. This benchmarking report focuses
on the PCF processes 8.6.1: Process accounts payable, 8.6.2 Process expense reimbursements
2009 APQC. ALL RIGHTS RESERVED. If you would like a dditional or customized analysis, ple ase contact APQC at 800-776-9676. Confidential
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*Note: Sample size only applies to organizations that responded to this question in this particular data set.
The Accounts Payable and Expense Reimbursement Organization Benchmarking
Survey Demographics
3.4%
3.8%
9.6%
9.2%
0.3%
9.7%
4.6%
0.9%
0.3%
1.0%
4.3%12.6%
7.3%
5.5%
9.0%
2.6%
8.0%
2.9%
4.9%
0% 2% 4% 6% 8% 10% 12% 14%
Utility
Telecom
Services
Retail and Wholesale
Rental
Pharmaceutical
Petroleum/Chemical
Other
Non-Profit
Media and Entertainment
InsuranceIndustrial Products
Government/Military
Financial Services/Banking
Electronics
Distribution/Transportation
Consumer Products/Packaged Goods
Automotive
Aerospace
Primary Industry (Business Entity)
586N=
2009 APQC. ALL RIGHTS RESERVED. If you would like a dditional or customized analysis, ple ase contact APQC at 800-776-9676. Confidential
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Asia Pacific 9.7%
Europe, Middle East,
and Africa 22.4%
North / South America
67.9%
Region
(Business Entity)
586N=
2009 APQC. ALL RIGHTS RESERVED. If you would like a dditional or customized analysis, ple ase contact APQC at 800-776-9676. Confidential
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$1 Billion to $5 Billion
28.9%
$10 Billion to $20 Billion
7.2%
$5 Billion to $10 Billion
9.9%$500 Million to $1
Billion 12.9%
Greater than $20 Billion
7.5%
Less than $500 million
33.6%
Total Annual Revenue
(Business Entity)
544N=
$1 Billion to $5 Billion
19.6%
Less than $500 million
13.0%
Total Annual Revenue
(Organization)
2009 APQC. ALL RIGHTS RESERVED. If you would like a dditional or customized analysis, ple ase contact APQC at 800-776-9676. Confidential
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$10 Billion to $20 Billion
12.8%
$5 Billion to $10 Billion
18.9%$500 Million to $1
Billion 8.7%
Greater than $20 Billion
27.0%
470N=
2009 APQC. ALL RIGHTS RESERVED. If you would like a dditional or customized analysis, ple ase contact APQC at 800-776-9676. Confidential
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Note: Mock data provided for purposes of illustration.
MetricID Metric Name Metric Category Metric Value Your Percentile N
6914 Total cost to perform the process "process accounts payable" per invoice processed Cost Effectiveness
6917 Personnel cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6918
Total cost to perform the process "process accounts payable" per invoice line item
processed Cost Effectiveness
6920 Total cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6921
Total cost to perform the process "process accounts payable" per
disbursement/payment Cost Effectiveness
6922 Total cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6945
Total cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6946
Total cost to perform the process "process expense reimbursements" per $1,000 of T&E
expenditures Cost Effectiveness
6947
Total cost to perform the process "process expense reimbursements" per T&E
disbursement Cost Effectiveness
6957 Personnel cost to perform the process "process expense reimbursements" per FTE Cost Effectiveness
6958
Total cost to perform the process "process accounts payable" as a percentage of
revenue Cost Effectiveness
6960
Total cost to perform the process "process expense reimbursements" as a percentage of
revenue Cost Effectiveness
6942 Cycle time in days from receipt of invoice until approved and scheduled for payment Cycle Time6943 Cycle time in hours to enter invoice data onto the system Cycle Time
6944 Cycle time in days from receipt of invoice until payment is transmitted Cycle Time
6956 Cycle time in days to approve and schedule T&E reimbursements Cycle Time
6934 Percentage of invoice line items paid on time Process Efficiency
Quantitative Data - Key Performance Indicators
Your
Organization
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6914 Total cost to perform the process "process accounts payable" per invoice processed Cost Effectiveness
6917 Personnel cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6918
Total cost to perform the process "process accounts payable" per invoice line item
processed Cost Effectiveness
6920 Total cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6921
Total cost to perform the process "process accounts payable" per
disbursement/payment Cost Effectiveness
6922 Total cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6945
Total cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6946
Total cost to perform the process "process expense reimbursements" per $1,000 of T&E
expenditures Cost Effectiveness
6947
Total cost to perform the process "process expense reimbursements" per T&E
disbursement Cost Effectiveness
6957 Personnel cost to perform the process "process expense reimbursements" per FTE Cost Effectiveness
6958
Total cost to perform the process "process accounts payable" as a percentage of
revenue Cost Effectiveness
6960
Total cost to perform the process "process expense reimbursements" as a percentage of
revenue Cost Effectiveness
6942 Cycle time in days from receipt of invoice until approved and scheduled for payment Cycle Time6943 Cycle time in hours to enter invoice data onto the system Cycle Time
6944 Cycle time in days from receipt of invoice until payment is transmitted Cycle Time
6956 Cycle time in days to approve and schedule T&E reimbursements Cycle Time
6934 Percentage of invoice line items paid on time Process Efficiency
Quantitative Data - Key Performance Indicators
Your
Organization
Industry Pee
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
UtilityUtility
Utility
Utility
Utility
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Note: Mock data provid
MetricID Metric Name Metric Category M
6914 Total cost to perform the process "process accounts payable" per invoice processed Cost Effectiveness
6917 Personnel cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6918
Total cost to perform the process "process accounts payable" per invoice line item
processed Cost Effectiveness
6920 Total cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6921
Total cost to perform the process "process accounts payable" per
disbursement/payment Cost Effectiveness
6922 Total cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6945
Total cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6946
Total cost to perform the process "process expense reimbursements" per $1,000 of T&E
expenditures Cost Effectiveness
6947
Total cost to perform the process "process expense reimbursements" per T&E
disbursement Cost Effectiveness
6957 Personnel cost to perform the process "process expense reimbursements" per FTE Cost Effectiveness
6958
Total cost to perform the process "process accounts payable" as a percentage of
revenue Cost Effectiveness
6960
Total cost to perform the process "process expense reimbursements" as a percentage of
revenue Cost Effectiveness
6942 Cycle time in days from receipt of invoice until approved and scheduled for payment Cycle Time6943 Cycle time in hours to enter invoice data onto the system Cycle Time
6944 Cycle time in days from receipt of invoice until payment is transmitted Cycle Time
6956 Cycle time in days to approve and schedule T&E reimbursements Cycle Time
6934 Percentage of invoice line items paid on time Process Efficiency
Quantitative Data - Key Performance Indicators
O
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6914 Total cost to perform the process "process accounts payable" per invoice processed Cost Effectiveness
6917 Personnel cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6918
Total cost to perform the process "process accounts payable" per invoice line item
processed Cost Effectiveness
6920 Total cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6921
Total cost to perform the process "process accounts payable" per
disbursement/payment Cost Effectiveness
6922 Total cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6945
Total cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6946
Total cost to perform the process "process expense reimbursements" per $1,000 of T&E
expenditures Cost Effectiveness
6947
Total cost to perform the process "process expense reimbursements" per T&E
disbursement Cost Effectiveness
6957 Personnel cost to perform the process "process expense reimbursements" per FTE Cost Effectiveness
6958
Total cost to perform the process "process accounts payable" as a percentage of
revenue Cost Effectiveness
6960
Total cost to perform the process "process expense reimbursements" as a percentage of
revenue Cost Effectiveness
6942 Cycle time in days from receipt of invoice until approved and scheduled for payment Cycle Time6943 Cycle time in hours to enter invoice data onto the system Cycle Time
6944 Cycle time in days from receipt of invoice until payment is transmitted Cycle Time
6956 Cycle time in days to approve and schedule T&E reimbursements Cycle Time
6934 Percentage of invoice line items paid on time Process Efficiency
Quantitative Data - Key Performance Indicators
Your
Organization
Revenue Range
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 BillioGreater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
Greater than $1 Billio
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Note: Mock data provide
MetricID Metric Name Metric Category M
6914 Total cost to perform the process "process accounts payable" per invoice processed Cost Effectiveness
6917 Personnel cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6918
Total cost to perform the process "process accounts payable" per invoice line item
processed Cost Effectiveness
6920 Total cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6921
Total cost to perform the process "process accounts payable" per
disbursement/payment Cost Effectiveness
6922 Total cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6945
Total cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6946
Total cost to perform the process "process expense reimbursements" per $1,000 of T&E
expenditures Cost Effectiveness
6947
Total cost to perform the process "process expense reimbursements" per T&E
disbursement Cost Effectiveness
6957 Personnel cost to perform the process "process expense reimbursements" per FTE Cost Effectiveness
6958
Total cost to perform the process "process accounts payable" as a percentage of
revenue Cost Effectiveness
6960
Total cost to perform the process "process expense reimbursements" as a percentage of
revenue Cost Effectiveness
6942 Cycle time in days from receipt of invoice until approved and scheduled for payment Cycle Time6943 Cycle time in hours to enter invoice data onto the system Cycle Time
6944 Cycle time in days from receipt of invoice until payment is transmitted Cycle Time
6956 Cycle time in days to approve and schedule T&E reimbursements Cycle Time
6934 Percentage of invoice line items paid on time Process Efficiency
Quantitative Data - Key Performance Indicators
Org
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6914 Total cost to perform the process "process accounts payable" per invoice processed Cost Effectiveness
6917 Personnel cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6918
Total cost to perform the process "process accounts payable" per invoice line item
processed Cost Effectiveness
6920 Total cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6921
Total cost to perform the process "process accounts payable" per
disbursement/payment Cost Effectiveness
6922 Total cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6945
Total cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6946
Total cost to perform the process "process expense reimbursements" per $1,000 of T&E
expenditures Cost Effectiveness
6947
Total cost to perform the process "process expense reimbursements" per T&E
disbursement Cost Effectiveness
6957 Personnel cost to perform the process "process expense reimbursements" per FTE Cost Effectiveness
6958
Total cost to perform the process "process accounts payable" as a percentage of
revenue Cost Effectiveness
6960
Total cost to perform the process "process expense reimbursements" as a percentage of
revenue Cost Effectiveness
6942 Cycle time in days from receipt of invoice until approved and scheduled for payment Cycle Time6943 Cycle time in hours to enter invoice data onto the system Cycle Time
6944 Cycle time in days from receipt of invoice until payment is transmitted Cycle Time
6956 Cycle time in days to approve and schedule T&E reimbursements Cycle Time
6934 Percentage of invoice line items paid on time Process Efficiency
Quantitative Data - Key Performance Indicators
Your
Organization
Region Peer
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S AmericaN/S America
N/S America
N/S America
N/S America
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Note: Mock data provided for purposes of illustration.
MetricID Metric Name Metric Category Metric Value Your Percentile
6915 Total cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6923 Personnel cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6924 Personnel cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6925 Systems cost to perform the process "process accounts payable" per $100,000 revenue Cost Effectiveness
6926 Systems cost to perform the process "process accounts payable" per $100,000 purchases Cost Effectiveness
6929 Value of purchases (in millions) per "process accounts payable" FTE Cost Effectiveness
6948
Personnel cost to perform process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6949
Systems cost to perform the process "process expense reimbursements" per $100,000
revenue Cost Effectiveness
6959 Total cost to perform the process "process accounts payable" per $1 billion revenue Cost Effectiveness
6961
Total cost to perform the process "process expense reimbursements" per $1 billion
revenue Cost Effectiveness
6962 Total cost to perform the process "process expense reimbursements" per process FTE Cost Effectiveness
8343 Outsourced cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
8344
Outsourced cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6941 Cycle time in days to resolve an invoice error Cycle Time
6931 Percentage of invoice line items that are matched the first time Process Efficiency
6932 Percentage of invoice line items received electronically Process Efficiency
6933 Percentage of invoices which are manually keyed into the financial system Process Efficiency
Quantitative Data - Other Performance Indicators
Your
Organization
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6915 Total cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6923 Personnel cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6924 Personnel cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6925 Systems cost to perform the process "process accounts payable" per $100,000 revenue Cost Effectiveness
6926 Systems cost to perform the process "process accounts payable" per $100,000 purchases Cost Effectiveness
6929 Value of purchases (in millions) per "process accounts payable" FTE Cost Effectiveness
6948
Personnel cost to perform process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6949
Systems cost to perform the process "process expense reimbursements" per $100,000
revenue Cost Effectiveness
6959 Total cost to perform the process "process accounts payable" per $1 billion revenue Cost Effectiveness
6961
Total cost to perform the process "process expense reimbursements" per $1 billion
revenue Cost Effectiveness
6962 Total cost to perform the process "process expense reimbursements" per process FTE Cost Effectiveness
8343 Outsourced cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
8344
Outsourced cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6941 Cycle time in days to resolve an invoice error Cycle Time
6931 Percentage of invoice line items that are matched the first time Process Efficiency
6932 Percentage of invoice line items received electronically Process Efficiency
6933 Percentage of invoices which are manually keyed into the financial system Process Efficiency
Quantitative Data - Other Performance Indicators
Your
Organization
Industr
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
Utility
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6915 Total cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6923 Personnel cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6924 Personnel cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6925 Systems cost to perform the process "process accounts payable" per $100,000 revenue Cost Effectiveness
6926 Systems cost to perform the process "process accounts payable" per $100,000 purchases Cost Effectiveness
6929 Value of purchases (in millions) per "process accounts payable" FTE Cost Effectiveness
6948
Personnel cost to perform process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6949
Systems cost to perform the process "process expense reimbursements" per $100,000
revenue Cost Effectiveness
6959 Total cost to perform the process "process accounts payable" per $1 billion revenue Cost Effectiveness
6961
Total cost to perform the process "process expense reimbursements" per $1 billion
revenue Cost Effectiveness
6962 Total cost to perform the process "process expense reimbursements" per process FTE Cost Effectiveness
8343 Outsourced cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
8344
Outsourced cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6941 Cycle time in days to resolve an invoice error Cycle Time
6931 Percentage of invoice line items that are matched the first time Process Efficiency
6932 Percentage of invoice line items received electronically Process Efficiency
6933 Percentage of invoices which are manually keyed into the financial system Process Efficiency
Quantitative Data - Other Performance Indicators
Your
Organization
Revenue Ra
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
Greater than $1
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6915 Total cost to perform the process "process accounts payable" per process FTE Cost Effectiveness
6923 Personnel cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
6924 Personnel cost to perform the process "process accounts payable" per $1,000 purchases Cost Effectiveness
6925 Systems cost to perform the process "process accounts payable" per $100,000 revenue Cost Effectiveness
6926 Systems cost to perform the process "process accounts payable" per $100,000 purchases Cost Effectiveness
6929 Value of purchases (in millions) per "process accounts payable" FTE Cost Effectiveness
6948
Personnel cost to perform process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6949
Systems cost to perform the process "process expense reimbursements" per $100,000
revenue Cost Effectiveness
6959 Total cost to perform the process "process accounts payable" per $1 billion revenue Cost Effectiveness
6961
Total cost to perform the process "process expense reimbursements" per $1 billion
revenue Cost Effectiveness
6962 Total cost to perform the process "process expense reimbursements" per process FTE Cost Effectiveness
8343 Outsourced cost to perform the process "process accounts payable" per $1,000 revenue Cost Effectiveness
8344
Outsourced cost to perform the process "process expense reimbursements" per $1,000
revenue Cost Effectiveness
6941 Cycle time in days to resolve an invoice error Cycle Time
6931 Percentage of invoice line items that are matched the first time Process Efficiency
6932 Percentage of invoice line items received electronically Process Efficiency
6933 Percentage of invoices which are manually keyed into the financial system Process Efficiency
Quantitative Data - Other Performance Indicators
Your
Organization
Region Pe
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
N/S America
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Note: Mock data provided for purposes of illustration.
MetricID Metric Name Metric Category Metric Value Your Percentile N
25th
Percentile
6916
Personnel cost to perform the process "process accounts payable" as a percentage of the
total cost for the process
Supplemental
Information
6919
Systems cost to perform the process "process accounts payable" as a percentage of the
total cost of the process
Supplemental
Information
6937 Number of invoiced line items per $1,000 purchases
Supplemental
Information
6952 Number of expense report line items per $1,000 T&E expenditure
Supplemental
Information
Quantitative Data - Supplemental Data
Your
Organization All P
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6916
Personnel cost to perform the process "process accounts payable" as a percentage of the
total cost for the process
Supplemental
Information
6919
Systems cost to perform the process "process accounts payable" as a percentage of the
total cost of the process
Supplemental
Information
6937 Number of invoiced line items per $1,000 purchases
Supplemental
Information
6952 Number of expense report line items per $1,000 T&E expenditure
Supplemental
Information
Quantitative Data - Supplemental Data
Your
Organization
Industry Peer N
Utility
Utility
Utility
Utility
Peer
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6916
Personnel cost to perform the process "process accounts payable" as a percentage of the
total cost for the process
Supplemental
Information
6919
Systems cost to perform the process "process accounts payable" as a percentage of the
total cost of the process
Supplemental
Information
6937 Number of invoiced line items per $1,000 purchases
Supplemental
Information
6952 Number of expense report line items per $1,000 T&E expenditure
Supplemental
Information
Quantitative Data - Supplemental Data
Your
Organization
Revenue Range Peer N P
Greater than $1 Billion
Greater than $1 Billion
Greater than $1 Billion
Greater than $1 Billion
Peer: Reve
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Note: Mock data provided for purpos
MetricID Metric Name Metric Category Metric Value
6916
Personnel cost to perform the process "process accounts payable" as a percentage of the
total cost for the process
Supplemental
Information
6919
Systems cost to perform the process "process accounts payable" as a percentage of the
total cost of the process
Supplemental
Information
6937 Number of invoiced line items per $1,000 purchases
Supplemental
Information
6952 Number of expense report line items per $1,000 T&E expenditure
Supplemental
Information
Quantitative Data - Supplemental Data
Your
Organization
Region Peer N
25
Perce
N/S America
N/S America
N/S America
N/S America
Peer: Re
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Summary of Qualitative Information Note: Mock data provided for purposes of il
Qualitative Questions: Select Only One Response
Question Question Value
Cost leadership
Product/service differentiation
Focus on the customerNR
Headquarters
Shared services center/centralized processin
Manufacturing, operating, or business unit
NR
Relatively new emerging market
Growth market
Mature market
Generally in decline
NRSelf-supporting; performs most aspects of th
Relies on other business units for this proces
Relies on shared services center for the proc
Serves as a shared services center for the pro
Outsources to third party
NR
Manual/Spreadsheet
Internally developed
SAP
Oracle (Includes PeopleSoft, and J.D. Edwardproducts)
Infor (Includes GEAC and Baan)
Other accounts payable system (please desc
N t li bl / t d f thi
91.0090 Which of the following best describes the customer strategy for your business entity? (Select only one.)
91.0100 Which of the following functions best describes the role your business entity performs in the corporate
organization? (Select only one.)
91.0110 Which of the following terms best describes the market conditions in which your business entity mainly
operates?
91.0170 For the process "process accounts payable," which of the following best describes your business entity's
role? (Select only one.)
91.0180 Which of the following best describes the system used in the process "process accounts payable"? (Select
only one.)
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Question Question Value
Do not know
NR
American Express
Capture Software
Internally developed
Other system to capture/complete empl
Not applicable / no system used for this p
Do not know
NR
Qualitative Questions: Select All Responses That Apply
Question Question Value
91.0480 Which software package does your business entity use to capture/complete employee expense data?
(Select only one.)
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About APQC
Today, APQC works with organizations across all industries to find practical, cost-effective solutions to drive quality and process improvement.
More information about APQC and its best practices and benchmarking products and services can be found online at www.apqc.org.
Most recently, APQC introduced the Open Standards Benchmarking Collaborative research, which seeks to standardize the processes and
measures that global organizations use to benchmark and improve performance. With over 5,000 participants from around the world
representing a variety of industries, APQC's Open Standards Research has become the world's premier database for benchmarks and best
practices. A sample list of Open Standards Research participants can be found online at http://www.apqc.org/participants.
In 1992, the evolution of best practices and benchmarking as tools for breakthrough improvement led APQC to form the International
Benchmarking Clearinghouse, a comprehensive service designed to promote, facilitate, and improve the process of learning from best practices.
As an innovative thought leader, APQC, its members, and partners helped launch knowledge management (KM) as a key business practice in
1995.
Founded in 1977, APQC is a member-based nonprofit serving approximately 500 organizations worldwide in all industries. An internationally
recognized resource for process and performance improvement, APQC helps organizations adapt to rapidly changing environments, build new
and better ways to work, and succeed in a competitive marketplace. APQC focuses on benchmarking and metrics, best practices, knowledge
management, performance improvement, and professional development.
APQC claims a distinguished list of achievements including organizing the first White House Conference on Productivity, spearheading the
creation and design of the Malcolm Baldrige National Quality Award in 1987, and jointly administering the award for its first three years.
2009 APQC. ALL RIGHTS RESERVED. If you would l ike additional or customized analysis, please contact APQC at 800-776-9676. Conf idential
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