© 2014 Korn Ferry. ALL RIGHTS RESERVED.
Redefine Leadership Development Design high-impact programs for a radical new era.
April 30, 2015
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 2
Presenters
Albertina Vaughn Managing Partner, Korn Ferry [email protected] T: +1.212.283.1893
Gary Johnson, SPHR, GPHR Director, Global Talent and Organizational Development ACI Worldwide [email protected] T: +01.402.778.1625
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 4
Retail Banking
Transaction Banking
Merchant Retail Billers
Consumer Payments
Transaction Banking
Retailer Payments Bill Payment
Payments Risk Management
Processors
Framework for Payments Integration
Framework for Immediate Payments
ACI solutions span the payments ecosystem
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 5
Global customer base in 80+ countries on 6 continents
40 years of payments expertise
24x7x365 global support organization
4,600+ customers use hosted solutions
Invest approximately 18% on R&D annually
21 of the world’s top 25 banks rely on ACI software
Prevent fraud for 360+ payment organizations worldwide
Serve 300+ retailers globally
Handle bill pay for 3,600+ organizations
ACI at a glance
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 6
5,600+ customers in over 80 countries rely on ACI solutions
4,450+ employees in 34 countries
60 month backlog $4.2B+
(EOY 2014)
R&D ~18%
AMERICAS 5,060+ customers
EMEA 380+ customers
ASIA/PACIFIC 170+ customers
2014 Non-GAAP Revenue $1.018B
ACI’s global reach and scale
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 7
Growth goals Our goal: To be the leading provider of a universal payments solution.
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 9
Strategy requires transformation
From • Market leader • Global
To • Market disrupter • Operational
excellence • Solutions partner • OneACI
Ambiguity
Requires leaders, who can…learn, adapt, and innovate. And who are…courageous and customer centric.
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 10
The solution
All people managers: • Carry out strategies with high quality execution.
• Effectively perform essential functions of a people manager.
High potential emerging leaders: • Broaden understanding of ACI beyond own
business area.
• Accelerate development of leadership skills.
?
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 12
What we needed in a partner
• Partner, not a provider to join us on our journey.
• Deep leadership development expertise.
• Ability to customize… not “plug and play.”
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 13
Why Korn Ferry
3,400 of the industry’s finest employees
45 countries throughout the Americas, Europe, Asia Pacific, Africa & the Middle East
86 of world’s major business centers
18,175 professionals placed last year (9 per hour)
2.5M million professionals assessed
45 years of client excellence
Solutions rooted in a scientifically validated, world-class competency framework
Unparalleled assessment capabilities
Social scientists, researchers and PhDs committed to scientific rigor and ongoing R&D
Deep experience in diversity and inclusion
Proprietary intellectual property delivered in 10 core languages
50 thousand professionals benefit from our development programs every month
The world’s richest talent database
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 16
Orchestrate program objectives
To accelerate the preparedness of key talent to take on greater leadership roles and develop skills critical to the future success of ACI.
• Improve cross-functional collaboration.
• Build a stronger focus on our customer and solution orientation.
• Create a sense of urgency to solve business issues.
• Emphasize the need for courageous leadership and taking calculated risks.
• Improve organizational agility.
• Create change management champions.
• Increase understanding of how the company functions.
• Build and develop effective teams.
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 17
Execution for Market Leadership
Strategic Innovation
Evolving Customer Partnerships
Courageous Leadership
Pre-Session Team Building Activity Welcome Dinner and Reception
Pre-communications Message from Phil Heasley Kick-off Webinar session Orient to Action Learning Discussion with Manager: Your role as participant; “the contract” Program Logistics and the overall experience Pre-Work Assignments: • My Leadership
Biography • Finance Reading
Assignments • ACI Strategy
Video
Day 1: Communicating with Impact • Effective Presentations • Inspirational Leadership • Executive Presence Day 2: Bringing Others Along • Scaling the Idea • Developing People • Optimizing the System Evening: Action Learning Rehearsals Pizza Party Day 3: Action Learning Presentations • Action Learning
Presentation Prep • Team and Individual
Presentations to Executives
• Graduation
Day 1: Leading Innovation • Check-in on Action
Learning • Leadership Improvisation • Cultivating a Culture Of
Innovation and Risk • Increasing Individual
Cultural Dexterity • Power of Inclusion • Active Listening Day 2: Seizing Opportunities • The Art of Possibility • Voice of the Customer
Immersion Day 3: Applying Design Thinking • Design Thinking • Group Problem Solving,
Beyond Brainstorming • Influencing Others • Action Learning Team
Huddle
Day 1: Creating Our Future • The ACI Landscape and
Opportunity Ahead • Bridging the Gap • Red Ocean/Blue Ocean
Strategy • Strategic Problem Solving • Evening: Action Learning Day 2: Financial Acumen • Understanding the Business
Model and Key Levers • Communicating Financial
Results to the Street • Our Customers’ Businesses • Financial Problem Solving Day 3: Building Self Awareness • Building Self-Awareness • Stepping Up as Leaders • Courageous Leadership • Action Learning Working
Session
3rd Session Jan 22-24
2nd Session Oct 14-16
1st Session June 17-19
Kick-off Webinar and
Pre-work May 7
Cohort 1 May 2014 June 2014 October 2014 January 2015
Execution – Feedback, Coaching, Accountability, Measurement, Goal Setting
Our Business – Our Future
Breakthrough Thinking
Transformative Leadership
Pre-Session June 16
• Online Learning • Action Learning
Team Work
• Online Learning • Action Learning
Team Work
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 18
Involving our own leaders
Development content area Sponsor / Leader Program Sponsors
HR Leadership
Action Learning Sponsors
Leaders as Teachers: History, Strategy, Investor Relations, Finance, Career Growth
Panelists: Strategy
Leaders as Teachers: Innovation, Customer
CEO Fireside Chat
Leaders as Teachers: Courageous Leadership
Panelists: Action Learning
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 22
https://animoto.com/play/ZbyCUE68WzrjBVwHpclSXw
Orienteering challenge
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 23
Action learning
Operational excellence Driving organic growth
Being a leader in the marketplace
Accelerating company transformations
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 25
Outcomes
• Promising evaluation data for Job Impact and Business Results, but true organizational impact is still in process.
• Relationships built amongst participants (advancing “OneACI”). • Business problems addressed through Action Learning Teams. • Leader capability (especially Action Learning Teams).
Quantitative
Qualitative
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 26
Participant takeaways What is the one thing you learned during the Orchestrate program that most stands out to you?
“Some problems require 1 step forward, 2 steps back.”
“What I’ve learned…is the value of relationships to get better results.”
“I value the opportunity to think broadly within ACI.”
“I really love the passion… when I look at all of you, I feel empowered to make changes.”
“I really took away a deeper sense of how our company works.”
“I’m motivated to show more courage at work.”
“What I really appreciated was how we confronted each other...there was challenge in the best way.”
“Harnessing that diversity to create a better solution…”
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 27
What we learned
Action Learning: represented the greatest struggle for participants, and the greatest potential for learning. • Align level of ambiguity/structure with participant capabilities. • Help participants learn how to learn. • Equip team sponsors.
Critical factors of success / plans for improvement.
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 28
What we learned
Building a truly customized program requires… • Significant resource commitment:
• Executive sponsorship. • Leaders as teachers.
• Learning and iteration: • Right approach not always obvious.
• Integrating external expertise and perspective.
Critical factors of success / plans for improvement.
© 2014 Korn Ferry. ALL RIGHTS RESERVED. 29
Change, growth, and transformation
“The great thing in this is not so much where we stand, as in what direction we are moving.” – Oliver Wendell Holmes
“But to practice leadership, you need to accept that you are in the business of generating confusion, chaos, and conflict.” – Ronald Heifetz