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  • Administering Avaya IP Office™ Platformwith Manager

    Release 11.1 SP1Issue 26

    July 2020

  • © 2020, Avaya Inc.All Rights Reserved.

    NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accurate at the time ofprinting, Avaya assumes no liability for any errors. Avaya reservesthe right to make changes and corrections to the information in thisdocument without the obligation to notify any person or organizationof such changes.Documentation disclaimer“Documentation” means information published in varying mediumswhich may include product information, operating instructions andperformance specifications that are generally made available to usersof products. Documentation does not include marketing materials.Avaya shall not be responsible for any modifications, additions, ordeletions to the original published version of Documentation unlesssuch modifications, additions, or deletions were performed by or onthe express behalf of Avaya. End User agrees to indemnify and holdharmless Avaya, Avaya's agents, servants and employees against allclaims, lawsuits, demands and judgments arising out of, or inconnection with, subsequent modifications, additions or deletions tothis documentation, to the extent made by End User.Link disclaimerAvaya is not responsible for the contents or reliability of any linkedwebsites referenced within this site or Documentation provided byAvaya. Avaya is not responsible for the accuracy of any information,statement or content provided on these sites and does notnecessarily endorse the products, services, or information describedor offered within them. Avaya does not guarantee that these links willwork all the time and has no control over the availability of the linkedpages.WarrantyAvaya provides a limited warranty on Avaya hardware and software.Refer to your sales agreement to establish the terms of the limitedwarranty. In addition, Avaya’s standard warranty language, as well asinformation regarding support for this product while under warranty isavailable to Avaya customers and other parties through the AvayaSupport website: https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20091120112456651010 under the link“Warranty & Product Lifecycle” or such successor site as designatedby Avaya. Please note that if You acquired the product(s) from anauthorized Avaya Channel Partner outside of the United States andCanada, the warranty is provided to You by said Avaya ChannelPartner and not by Avaya.“Hosted Service” means an Avaya hosted service subscription thatYou acquire from either Avaya or an authorized Avaya ChannelPartner (as applicable) and which is described further in Hosted SASor other service description documentation regarding the applicablehosted service. If You purchase a Hosted Service subscription, theforegoing limited warranty may not apply but You may be entitled tosupport services in connection with the Hosted Service as describedfurther in your service description documents for the applicableHosted Service. Contact Avaya or Avaya Channel Partner (asapplicable) for more information.Hosted ServiceTHE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYAHOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYACHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USEFOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYAWEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDERTHE LINK “Avaya Terms of Use for Hosted Services” OR SUCHSUCCESSOR SITE AS DESIGNATED BY AVAYA, AND AREAPPLICABLE TO ANYONE WHO ACCESSES OR USES THEHOSTED SERVICE. BY ACCESSING OR USING THE HOSTEDSERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ONBEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU AREDOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLYAS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IFYOU ARE ACCEPTING THE TERMS OF USE ON BEHALF ACOMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THATYOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESETERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF

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  • Contents

    Chapter 1: Introduction..........................................................................................................  25Purpose................................................................................................................................ 25New in Release 11.1.............................................................................................................. 25

    Chapter 2: Overview...............................................................................................................  29Manager Modes....................................................................................................................  29

    Security Configuration Mode............................................................................................  30Standard Mode Configuration Mode.................................................................................. 31Server Edition Configuration Mode.................................................................................... 33Shell Server Mode........................................................................................................... 34Backward Compatibility.................................................................................................... 35

    Chapter 3: Getting Started.....................................................................................................  36PC requirements...................................................................................................................  36Installing Manager.................................................................................................................  37

    Downloading Manager AdminLite.....................................................................................  38Starting Manager................................................................................................................... 39Opening a Configuration........................................................................................................  40

    Login messages..............................................................................................................  41Changing the Manager Language........................................................................................... 43

    Chapter 4: Menu Bar Commands..........................................................................................  44File Menu.............................................................................................................................  44

    File > Open Configuration................................................................................................  45File > Close Configuration................................................................................................  45File > Save Configuration................................................................................................. 45File > Save Configuration As............................................................................................  47File > Change Working Directory......................................................................................  47File > Preferences...........................................................................................................  48File > Offline...................................................................................................................  57File > Advanced..............................................................................................................  58File > Backup/Restore.....................................................................................................  74File > Import/Export.........................................................................................................  74File > Exit.......................................................................................................................  75

    View Menu............................................................................................................................ 75Tools Menu...........................................................................................................................  76

    Tools > Extension Renumber........................................................................................... 77Tools > Line Renumber...................................................................................................  77Tools > Connect To.........................................................................................................  77Tools > Export > User.....................................................................................................  78Tools > SCN Service User Management........................................................................... 78Tools > Busy on Held Validation....................................................................................... 79

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  • Tools > MSN Configuration.............................................................................................. 79Tools > Print Button Labels.............................................................................................. 80Tools > Import Templates................................................................................................  81File > Advanced > Generate WebLM ID............................................................................  81Tools > License Migration................................................................................................. 81

    Security Mode Menus............................................................................................................  82Embedded File Management Menus....................................................................................... 83

    Chapter 5: Manager User Interface.......................................................................................  87Title Bar................................................................................................................................ 87Toolbars...............................................................................................................................  87

    The Main Toolbar............................................................................................................  88The Navigation Toolbar....................................................................................................  89The Details Toolbar.......................................................................................................... 89

    The Navigation Pane.............................................................................................................  89Expanding and Collapsing the Navigation Tree..................................................................  90

    The Group Pane.................................................................................................................... 90Sorting the List................................................................................................................  90Customizing the Columns Displayed.................................................................................  91Changing the Column Widths...........................................................................................  91Adding a New Record......................................................................................................  91Deleting an Record.......................................................................................................... 92Validating an Record........................................................................................................ 92Show in Groups..............................................................................................................  92

    The Details Pane................................................................................................................... 92Managing Records..........................................................................................................  93

    The Error Pane.....................................................................................................................  94Altering the Automatic Validation Settings.......................................................................... 95Revalidating Configuration Settings..................................................................................  95Viewing an Error or Warning............................................................................................. 95

    The Status Bar......................................................................................................................  96Configuring the Interface........................................................................................................ 96

    Resizing the Manager Window.........................................................................................  97Moving the Border Between the Panes.............................................................................  97Showing or Hiding Toolbars.............................................................................................. 97Moving Toolbars..............................................................................................................  98Showing or Hiding Panes.................................................................................................  98Changing the Position of the Details Pane.........................................................................  98Changing the Size of Configuration Icons..........................................................................  99Changing Tab Display......................................................................................................  99

    Chapter 6: Working with the Server Edition Manager User Interface..............................  100Server Edition Solution View................................................................................................  100System Inventories..............................................................................................................  103Default Settings................................................................................................................... 103

    Contents

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  • Record Consolidation..........................................................................................................  104Telephone Features Supported Across Server Edition and SCN Networks...............................  105

    Chapter 7: Security Administration..................................................................................... 107Service Users, Application Roles, and Rights Groups............................................................. 107

    Default Service Users and Rights Groups........................................................................ 109Default Service Users and Rights Groups for IP Office R 11.0 and earlier........................... 116

    Access Control.................................................................................................................... 121Encryption..........................................................................................................................  122Message Authentication....................................................................................................... 123Certificates.........................................................................................................................  124Implementing Security.........................................................................................................  125SRTP.................................................................................................................................  127

    Chapter 8: Editing IP Office Security Settings in Manager...............................................  129Loading Security Settings..................................................................................................... 129Saving Security Settings......................................................................................................  130Resetting a System's Security Settings.................................................................................  130

    Chapter 9: Security Mode Field Descriptions....................................................................  132General Security Settings..................................................................................................... 133

    General........................................................................................................................  133System...............................................................................................................................  138

    System Details..............................................................................................................  138Unsecured Interfaces..................................................................................................... 140Certificates...................................................................................................................  141

    Security Services Settings.................................................................................................... 146Rights Groups.....................................................................................................................  148

    Group Details................................................................................................................ 148Configuration................................................................................................................  148Security Administration..................................................................................................  150System Status............................................................................................................... 150Telephony APIs.............................................................................................................  151HTTP...........................................................................................................................  151Web Services................................................................................................................ 151External........................................................................................................................  153

    Service Users.....................................................................................................................  154Chapter 10: Editing Configuration Settings.......................................................................  156

    Mergeable Settings.............................................................................................................. 158Configuration Size...............................................................................................................  168Setting the Discovery Addresses..........................................................................................  169Known System Discovery..................................................................................................... 171

    Configuring Manager for Known System Discovery..........................................................  171Using Known System Discovery.....................................................................................  171

    Opening a Configuration from a System................................................................................  173Opening a Configuration Stored on PC.................................................................................  175

    Contents

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  • Creating New Records......................................................................................................... 176Adding a New Record Using the Details Pane.................................................................  176Adding a New Record Using the Group Pane..................................................................  176Adding a New Record Using the Navigation Pane............................................................  176Other record creation methods.......................................................................................  177

    Creating an Offline Configuration..........................................................................................  177Importing and Exporting Settings..........................................................................................  179

    Exporting Settings.........................................................................................................  181Importing Settings.........................................................................................................  181

    Copying and Pasting...........................................................................................................  182Saving a Configuration onto PC............................................................................................ 182Sending a Configuration....................................................................................................... 183Erasing the Configuration..................................................................................................... 185Default Settings................................................................................................................... 185

    Chapter 11: Configuration Mode Field Descriptions.........................................................  188Configuration field display....................................................................................................  189

    Configuration field display in Standard mode...................................................................  189Configuration field display in Server Edition mode............................................................  190

    BOOTP Record...................................................................................................................  192Operator.............................................................................................................................  194System ..............................................................................................................................  194

    System.........................................................................................................................  195LAN1............................................................................................................................ 202LAN2............................................................................................................................ 216DNS.............................................................................................................................  217Voicemail...................................................................................................................... 217Telephony.....................................................................................................................  224Directory Services.........................................................................................................  242System Events..............................................................................................................  247SMTP........................................................................................................................... 254System | SMDR............................................................................................................. 255VCM............................................................................................................................. 257Integrated Contact Reporter...........................................................................................  259VoIP.............................................................................................................................  260VoIP Security................................................................................................................  262Access Control Lists......................................................................................................  265Dialer...........................................................................................................................  266Contact Center.............................................................................................................. 268Avaya Cloud Services.................................................................................................... 269

    Line.................................................................................................................................... 271Analog Line................................................................................................................... 272BRI Line.......................................................................................................................  281PRI Trunks.................................................................................................................... 286

    Contents

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  • S0 Line......................................................................................................................... 317H.323 Line....................................................................................................................  320IP DECT Line................................................................................................................ 326SIP Line.......................................................................................................................  331SIP DECT Line.............................................................................................................. 365SM Line........................................................................................................................  367IP Office Line................................................................................................................  376

    Control Unit......................................................................................................................... 387Extension...........................................................................................................................  388

    Extn.............................................................................................................................  389Analog.......................................................................................................................... 392Extension VoIP.............................................................................................................. 395Extension T38 Fax........................................................................................................  402IP DECT Extension........................................................................................................ 404SIP DECT Base Extension.............................................................................................  405

    User...................................................................................................................................  405User.............................................................................................................................  406Voicemail...................................................................................................................... 413User | DND...................................................................................................................  418Short Codes.................................................................................................................. 419Source Numbers...........................................................................................................  420Telephony.....................................................................................................................  426User | Forwarding.......................................................................................................... 438Dial In........................................................................................................................... 441Voice Recording............................................................................................................  442Button Programming...................................................................................................... 444User | Menu Programming.............................................................................................  445Mobility......................................................................................................................... 446Group Memberships......................................................................................................  450Announcements............................................................................................................  450SIP............................................................................................................................... 451Personal Directory......................................................................................................... 452Web Self Administration................................................................................................. 454

    Group................................................................................................................................. 456Group........................................................................................................................... 457Queuing.......................................................................................................................  462Overflow.......................................................................................................................  465Fallback........................................................................................................................ 467Group | Voicemail..........................................................................................................  469Voice Recording............................................................................................................  475Announcements............................................................................................................  476SIP............................................................................................................................... 479

    Short Code.........................................................................................................................  480

    Contents

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  • Service...............................................................................................................................  481Service.........................................................................................................................  482Bandwidth..................................................................................................................... 483IP................................................................................................................................. 485Autoconnect.................................................................................................................. 487Quota...........................................................................................................................  487PPP.............................................................................................................................  488Fallback........................................................................................................................ 490Dial In........................................................................................................................... 491SSL VPN Service..........................................................................................................  491

    RAS...................................................................................................................................  494PPP.............................................................................................................................  495

    Incoming Call Route............................................................................................................  496Standard....................................................................................................................... 499Voice Recording............................................................................................................  503Destinations.................................................................................................................. 504

    WAN Port...........................................................................................................................  506WAN Port.....................................................................................................................  506Frame Relay.................................................................................................................  507DLCIs........................................................................................................................... 507Advanced.....................................................................................................................  509

    Directory Entry....................................................................................................................  510Time Profile......................................................................................................................... 511Firewall Profile....................................................................................................................  513

    Firewall | Standard......................................................................................................... 513Firewall | Custom........................................................................................................... 515Static NAT....................................................................................................................  517

    IP Route.............................................................................................................................  517IP Route | IP Route........................................................................................................ 518RIP Dynamic Routing....................................................................................................  519

    Account Code.....................................................................................................................  520Account Code...............................................................................................................  520Voice Recording............................................................................................................  520

    Subscription........................................................................................................................ 522License............................................................................................................................... 523

    License......................................................................................................................... 524Remote Server.............................................................................................................. 526

    Tunnel................................................................................................................................  529L2TP Tunnel.................................................................................................................  530IP Security Tunnel.........................................................................................................  532

    Auto Attendant....................................................................................................................  535Auto Attendant..............................................................................................................  536Actions.........................................................................................................................  538

    Contents

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  • Authorization Codes............................................................................................................  540User Rights......................................................................................................................... 541

    User.............................................................................................................................  541Short Codes.................................................................................................................. 542Button Programming...................................................................................................... 542Telephony.....................................................................................................................  543User Rights Membership................................................................................................ 547Voicemail...................................................................................................................... 548Forwarding...................................................................................................................  549

    ARS...................................................................................................................................  550ARS.............................................................................................................................  550

    Location.............................................................................................................................  554Address........................................................................................................................  556

    Chapter 12: Configure General System Settings............................................................... 559Applying Licenses...............................................................................................................  559

    PLDS licensing.............................................................................................................. 559Web License Manager (WebLM)..................................................................................... 560Server Edition Centralized Licensing............................................................................... 561Distributing Server Edition Licenses................................................................................  561Procedures for Applying Licensing..................................................................................  566

    Converting from Nodal to Centralized Licensing.....................................................................  571Migrating Licenses to PLDS.................................................................................................  572Certificate Management.......................................................................................................  573

    Certificate Overview......................................................................................................  574Certificate Support......................................................................................................... 578

    On-boarding........................................................................................................................ 587Configuring an SSL VPN using an on-boarding file........................................................... 587

    System Date and Time......................................................................................................... 588Configuring Time Profiles.....................................................................................................  589

    Overriding a Time Profile................................................................................................ 591Working with Templates.......................................................................................................  592

    Importing Trunk Templates.............................................................................................  593Creating a Template in Manager.....................................................................................  594Creating a New Record from a Template in Manager........................................................ 594Creating an Analog Trunk Template in Manager............................................................... 595Creating a New Analog Trunk from a Template in Manager...............................................  595Applying a Template to an Analog Trunk.......................................................................... 596

    Centralized System Directory...............................................................................................  596Advice of Charge................................................................................................................. 600Emergency Call................................................................................................................... 601Fax Support........................................................................................................................  602

    Server Edition T38 Fax Support...................................................................................... 604Caller Display...................................................................................................................... 605

    Contents

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  • Parking Calls....................................................................................................................... 606Configuring Call Admission Control....................................................................................... 607

    Manager location tab.....................................................................................................  607Assigning a network entity to a location...................................................................... 608System actions at maximum call threshold......................................................................  608Example.......................................................................................................................  609

    Ring Tones.......................................................................................................................... 611Music On Hold....................................................................................................................  612

    System Source.............................................................................................................. 614Alternate Source...........................................................................................................  614

    Conferencing......................................................................................................................  618Conference Phones....................................................................................................... 619Ad-Hoc Conferencing....................................................................................................  620Meet Me Conferencing................................................................................................... 622Routing External Callers................................................................................................  623Context Sensitive Conferencing...................................................................................... 624

    Paging................................................................................................................................ 626Paging Via Voicemail Pro...............................................................................................  628

    Automatic Intercom Calls.....................................................................................................  630Wide Band Audio Support....................................................................................................  631Media Connection Preservation............................................................................................  632Configuring ARS.................................................................................................................  633

    Example ARS Operation................................................................................................  635ARS Operation.............................................................................................................. 636

    Configuring IP Routes.......................................................................................................... 645Creating a Virtual WAN Port.................................................................................................  646System Events....................................................................................................................  647

    Configuring Alarm Destinations......................................................................................  648Configuring authorization codes............................................................................................ 648

    Entering an Authorization Code......................................................................................  650Preventing Toll Bypass......................................................................................................... 650

    Configuring unknown locations.......................................................................................  651Call Barring......................................................................................................................... 651

    Applying Call Barring.....................................................................................................  651Overriding call barring.................................................................................................... 652

    Chapter 13: Configure User Settings..................................................................................  654User Management Overview................................................................................................  655Configuring User Rights.......................................................................................................  656

    Adding User Rights........................................................................................................ 658Creating a User Right Based on an Existing User............................................................  658Associating User Rights to a User................................................................................... 659Copy User Rights Settings over a User's Settings............................................................  659

    Configuring Gmail Integration...............................................................................................  660

    Contents

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  • Call Intrusion....................................................................................................................... 661Call Tagging........................................................................................................................ 667Call Waiting........................................................................................................................  667Call Restriction.................................................................................................................... 668Centralized Call Log............................................................................................................  669Centralized call log field descriptions..................................................................................... 670Call scenarios.....................................................................................................................  672Centralized call logging controls...........................................................................................  673Centralized Personal Directory.............................................................................................  675Account Code Configuration................................................................................................. 675

    Setting a User to Forced Account Code........................................................................... 676Coverage Groups................................................................................................................  677DND, Follow Me and Forwarding..........................................................................................  677

    Do Not Disturb (DND)....................................................................................................  679Follow Me.....................................................................................................................  681Forward Unconditional...................................................................................................  683Forward on Busy...........................................................................................................  685Forward on No Answer..................................................................................................  687Determining a User's Busy Status................................................................................... 689Chaining.......................................................................................................................  690

    Hot Desking........................................................................................................................  691Remote Hot Desking...................................................................................................... 693Call Center Agents........................................................................................................  694Hot Desking Examples................................................................................................... 694Automatic Log Out......................................................................................................... 696

    Group Operation.................................................................................................................  697Group Types.................................................................................................................  700Call Presentation...........................................................................................................  701Group Member Availability.............................................................................................  702Example Hunt Group.....................................................................................................  704CBC/CCC Agents and Hunt Groups................................................................................ 706

    Malicious Call Tracing (MCID)..............................................................................................  707Message Waiting Indication.................................................................................................. 707

    Message Waiting Indication for Analog Phones................................................................ 708Message Waiting Indication for Analog Trunks.................................................................  709

    Mobile Call Control..............................................................................................................  710Mobile Direct Access (MDA)........................................................................................... 713Mobile Callback............................................................................................................. 715

    Twinning.............................................................................................................................  715Private Calls.......................................................................................................................  718System Phone Features....................................................................................................... 719The 'No User' User..............................................................................................................  720

    Suppressing the NoCallerId alarm..................................................................................  721

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  • Transferring Calls................................................................................................................  721Off-Switch Transfer Restrictions...................................................................................... 723Context Sensitive Transfer.............................................................................................  724Dial Tone Transfer.........................................................................................................  724Handsfree Announced Transfers....................................................................................  726One Touch Transferring.................................................................................................  728Centrex Transfer...........................................................................................................  729

    Avaya cloud authorization....................................................................................................  730Configuring automatic synchronization..................................................................................  730Enabling Avaya cloud account authorization..........................................................................  731Configuring token cache time...............................................................................................  731Apple push notification services............................................................................................ 732Enabling Apple push notifications.........................................................................................  733

    Chapter 14: Configure Server Edition system settings..................................................... 734Synchronizing Server Edition passwords in Web Manager......................................................  734Shared Administration User Account..................................................................................... 735Voicemail Administration......................................................................................................  735Server Edition Resiliency.....................................................................................................  736

    Resilience..................................................................................................................... 736Voicemail Pro Resiliency................................................................................................  738Avaya one-X® Portal resiliency.......................................................................................  740Phone Resiliency..........................................................................................................  742Configuring Resiliency...................................................................................................  745

    Synchronizing the Configurations.......................................................................................... 750Starting Web Control...........................................................................................................  750

    Chapter 15: Configuring SIP Trunks...................................................................................  751Overview............................................................................................................................  751Configuring a SIP Trunk.......................................................................................................  752SIP Line Requirements........................................................................................................  753SIP Incoming Call Routing...................................................................................................  755SIP Prefix Operation............................................................................................................  756SIP messaging.................................................................................................................... 757

    Outgoing call message details........................................................................................  758Incoming call message details........................................................................................  762Codec selection............................................................................................................  767DTMF transmission.......................................................................................................  768Fax over SIP.................................................................................................................  768Hold scenarios..............................................................................................................  768SIP REFER................................................................................................................... 770

    IP Office SIP trunk specifications..........................................................................................  771RFCs............................................................................................................................ 773Transport protocols........................................................................................................ 774Request methods..........................................................................................................  774

    Contents

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  • Response methods........................................................................................................ 774Headers.......................................................................................................................  775

    Chapter 16: Configuring Small Community Networking................................................... 776Supported Small Community Network Network Layouts.........................................................  777Telephone Features Supported Across Server Edition and SCN Networks...............................  778Voicemail Support...............................................................................................................  779Enabling Small Community Networking.................................................................................  780

    Setup the VoIP Line from System A to System B.............................................................. 780Setup the VoIP Line from System B to System A.............................................................. 782

    Small Community Network Management...............................................................................  782Enabling SCN Discovery................................................................................................  783Creating a Common Admin Account...............................................................................  783Loading a Small Community Network Configuration.........................................................  784Editing a Small Community Network Configuration........................................................... 785Using the Network Viewer..............................................................................................  786System Inventory..........................................................................................................  791

    Small Community Network Remote Hotdesking.....................................................................  791Small Community Network Fallback......................................................................................  792SCN Short Code Programming............................................................................................. 793

    Chapter 17: Short Code Overview....................................................................................... 795Short Code Characters........................................................................................................  797User Dialing........................................................................................................................  800Application Dialing............................................................................................................... 803Secondary Dial Tone............................................................................................................ 803? Short Codes.....................................................................................................................  805Short Code Matching Examples............................................................................................ 805Default System Short Code List............................................................................................  810

    Chapter 18: Short Code Features........................................................................................ 816Auto Attendant....................................................................................................................  819Auto Intercom Deny Off........................................................................................................ 820Auto Intercom Deny On.......................................................................................................  820Break Out...........................................................................................................................  821Barred................................................................................................................................  821Busy On Held...................................................................................................................... 822Call Intrude.........................................................................................................................  823Call Listen........................................................................................................................... 823Call Park............................................................................................................................. 825Call Park and Page.............................................................................................................. 826Call Pickup Any...................................................................................................................  826Call Pickup Extn..................................................................................................................  827Call Pickup Group...............................................................................................................  827Call Pickup Line..................................................................................................................  828Call Pickup Members........................................................................................................... 829

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  • Call Pickup User.................................................................................................................. 829Call Queue.........................................................................................................................  830Call Record......................................................................................................................... 831Call Steal............................................................................................................................ 831Call Waiting On...................................................................................................................  832Call Waiting Off...................................................................................................................  833Call Waiting Suspend........................................................................................................... 833Cancel All Forwarding.......................................................................................................... 834Cancel Ring Back When Free..............................................................................................  834Change Login Code............................................................................................................. 835Clear After Call Work...........................................................................................................  836Clear Call...........................................................................................................................  836Clear CW............................................................................................................................ 837Clear Hunt Group Night Service............................................................................................ 837Clear Hunt Group Out Of Service.......................................................................................... 838Clear Quota........................................................................................................................  839Coaching Intrusion..............................................................................................................  839Conference Add..................................................................................................................  840Conference Meet Me...........................................................................................................  841CW....................................................................................................................................  842Dial....................................................................................................................................  843Dial 3K1.............................................................................................................................  844Dial 56K.............................................................................................................................  844Dial 64K.............................................................................................................................  845Dial CW..............................................................................................................................  845Dial Direct........................................................................................................................... 846Dial Direct Hot Line.............................................................................................................. 846Dial Emergency................................................................................................................... 847Dial Extn............................................................................................................................. 847Dial Fax..............................................................................................................................  848Dial Inclusion......................................................................................................................  849Dial Paging.........................................................................................................................  850Dial Physical Extension by Number....................................................................................... 850Dial Physical Extension By ID............................................................................................... 851Dial Speech........................................................................................................................  851Dial V110............................................................................................................................  852Dial V120............................................................................................................................ 852Dial Video...........................................................................................................................  852Disable ARS Form............................................................................................................... 853Disable Internal Forwards....................................................................................................  853Disable Internal Forward Unconditional.................................................................................  854Disable Internal Forward Busy or No Answer.........................................................................  854Display Msg........................................................................................................................  855

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