It all starts with hello!
Unzipped!
Afends Redefining Customer
Experience
It all starts with hello!
Afends is an alternative lifestyle and fashion brand founded in 2005
It’s inspired by punk rock roots and devoted to free living attitude
Afends thrives on innovation, newness andcustomer service
It all starts with hello!
Afends has proven how passion, dediction and customer care can transform a small idea into a massive hit
Hello!
It all starts with hello!
Question everything
Hello!
Question yourselfPonder over the things you do
Think about the consequences of what you dohave on the environment
It all starts with hello!
Ca
Hello!
It isn’t about the brand educating you, but more
about it encouraging you to educate yourself about
everything
Cassie Miller-CrispeAfends
It all starts with hello!
Outstanding customer experienceThe customer is everythingMake them as happy as possible
Afends is always available through live chat, Facebook, Twitterand Instagram
It all starts with hello!
Afends’ Dynamic Live Chat Accessibility
Helps to connect with the customersLets customers conversate with Afends whenever they want to
Offers a one stop solution for customers
An integrated element of the company that
It all starts with hello!
Next steps
Keep in touch with customers
New ways to enhance the customers : ‘zine’ magazine
Allow customers to learn interesting and fun facts about Afends
Tell them all about the brand and the latest happenings
It all starts with hello!
Customer experience is truly integrated in whatever this brand does, which is why it is successfully growing
Hello!
It all starts with hello!
Afends really mastered the art ofBalancing team work
Creativity
Passion
Customer service
It all starts with hello!
Whitepaper: Lessons from Global Fashion & Lifestyle Brands
We’d love to hear your thoughts #hellocustomer
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