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(Q1_1) A1. RESPONDING COUNTRY:
Rpublique
Dmocratique
du Congo
UgandaSENEG
AL
PALEST
INE
Republi
c of
Armeni
Paragu
ayAngola China
MEXIC
O
ZAMBI
A
Philippi
nes
Russian
Federat
ion
MALA
WI
(Q2_1) A2. RESPONDING INSTITUTION:
Banque
Centrale du
Congo
Bank of
Uganda
Minist
re de
l'Econo
Palesti
ne
Monet
Central
Bank of
Armeni
Banco
Central
del
Banco
Nacion
al
the
People'
s Bank
CNBV
BANK
OF
ZAMBI
Bangko
Sentral
ng
Ministr
y for
Econo
RESERV
E BANK
OF
(Q3_1) A3. Name [Question: PERSON
RESPONSIBLE FOR COMPLETING THE
QUESTIONNAIRE:]
NDAYA
ILUNGA
Polycar
p
El Hadji
Birane
DIOP
AliAndran
ik
Juan
CarlosIrene
Shaohu
aLUIS
MUSAP
ENDA
Maria
BelindaBoris
HASTIN
GS
(Q3_2) A3. Surname [Question:
PERSON RESPONSIBLE FOR
COMPLETING THE QUESTIONNAIRE:]
Marie-JosMusing
uziBirane Faroun
Grigory
an
Penoni
Manev
y
Sobrinh
oZhang
TREVIN
O
GARZA
PHIRI CaraanProkop
yev
MZOM
A
(Q3_3) A3. Title [Question: PERSON
RESPONSIBLE FOR COMPLETING THE
QUESTIONNAIRE:]
Directeur
AdjointDr Mr
Directo
r
Head of
Depart
ment
MrConsult
antDr
DIRECT
OR
FSDP
PROJEC
T
Officer
in
Charge
consult
ant
CHIEF
EXAMI
NER
(Q3_4) A3. Department [Question:
PERSON RESPONSIBLE FOR
COMPLETING THE QUESTIONNAIRE:]
Direction de la
Surveillance
des
Govern
or's
Office
DRS-
SFD
Statisti
Consu
mer
Relatio
Financi
al
regulati
Regulat
ion,
norm
DSI
the
Researc
h
ACCESS
TO
FINANC
FSDP
SECRET
ARIAT,
Integra
ted
Supervi
Innovat
ion
Develo
MICRO
FINANC
E &
(Q4_1) A4. EMAIL CONTACT:[email protected]
d
pollym
using@
yahoo.c
ebdiop
@gmail
.com
afaroun
@pma.
ps
andrani
k.grigor
yan@c
jpenoni
@bcp.g
ov.py
irene.s
obrinh
o@bna
zhangs
haohua
@pbc.g
ltrevino
@cnbv.
gob.mx
mjphiri
@boz.z
m
mcaraa
n@bsp.
gov.ph
prokop
yevbb
@econ
hmzom
a@rbm
.mw
(Q5_1) A5.
How many
agencies in your country are
responsible for market conduct
1 4 4 1 1 3 2 1 4 4 4 4 1
(Q91_1) hidden field.Marie-Jose
Ndaya Ilunga
Musing
uzi
Polycar
El Hadji
Birane
Diop
Ali
Faroun
Andran
ik
Grigory
Benign
o Maria
Lopez
Laura
de
Alcanta
Shaohu
a
Luis
Trevino
Garza
Mr
Musap
enda
Maria
Belinda
Caraan
Boris
Prokop
yev
Hasting
s
Mzoma
(Q89_A_1) Agency Name.
[Topic:Agency 1; Category:Name of
Agency; Question:What agencies in
Banque
Centrale du
Congo
Bank of
Uganda
Directi
on de
la
palesti
ne
moneta
Central
Bank of
Armeni
Banco
Central
del
Institut
o
Nacion
State
Admini
stration
Central
Bank
(BANC
Bank of
Zambia
Bangko
Sentral
ng
Federal
Service
on
RESERV
E BANK
OF
(Q89_A_2) Agency Name.
[Topic:Agency 2; Category:Name of
Agency; Question:What agencies in
Capital
Market
s
Directi
on de
la
Institut
o
Nacion
Banco
Nacion
al de
Nation
al
Bankin
Pensio
ns and
Insuran
Securiti
es and
Exchan
Ministr
y of
Finance
(Q89_A_3) Agency Name.
[Topic:Agency 3; Category:Name of
Agency; Question:What agencies in
Uganda
Insuran
ce
Banque
Central
e des
Ministe
rio de
Industri
Nation
al
Commi
Securiti
es and
Exchan
Philippi
ne
Deposit
Ministr
y for
Econo
(Q89_A_4) Agency Name.
[Topic:Agency 4; Category:Name of
Agency; Question:What agencies in
Ministr
y of
Finance
Observ
atoire
de la
Insuran
ce and
Surety
Compe
tition
and
Insuran
ce
Commi
Federal
Financi
al
A1
Banque
Centrale duCongo
Bank ofUganda
on de
laRglem
Bank of
Armenia
Central
delParagu
o
Nacional de
Admini
strationfor
Bank
(BANCO DE
Bank ofZambia
(Q6_A_1) 1A. To issue market conduct
regulations [Topic:%[Agency
Name]Q89_A_1%; Category:Market
To issue
market
conduct
To
issue
market
-
To
issue
market
To
issue
market
To
issue
market
To
issue
market
To
issue
market
To
issue
market
To
issue
market
To
issue
market
To
issue
market
To
issue
market
(Q6_A_2) 1A. To supervise financial
institutions' compliance with market
conduct regulations [Topic:%[Agency
To supervise
financial
institutions'
To
supervi
se
To
supervi
se
To
supervi
se
To
supervi
se
To
supervi
se
- -
To
supervi
se
To
supervi
se
To
supervi
se
-
To
supervi
se
(Q6_A_3) 1A. To enforce market
conduct regulations [Topic:%[Agency
Name]Q89_A_1%; Category:Market
-
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
To
enforce
market
-
To
enforce
market
(Q6_A_4) 1A. Others [Topic:%[Agency
Name]Q89_A_1%; Category:Market
Conduct; Question:What are the main
- Others - Others - - - - - - Others - Others
A2
Market
s
Authori
on de
la
microfi
o
Nacion
al de
Nacion
al de
Angola
al
Bankin
g and
ns and
Insuran
ce
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(Q6_A_5) 1A. To issue market conduct
regulations [Topic:%[Agency
Name]Q89_A_2%; Category:Market
-
To
issue
market
- - -
To
issue
market
To
issue
market
-
To
issue
market
To
issue
market
To
issue
market
To
issue
market
-
(Q6_A_6) 1A. To supervise financial
institutions' compliance with market
conduct regulations [Topic:%[Agency
- - - - - -
To
supervi
se
-
To
supervi
se
To
supervi
se
To
supervi
se
To
supervi
se
-
(Q6_A_7) 1A. To enforce market
conduct regulations [Topic:%[Agency
Name]Q89_A_2%; Category:Market
-
To
enforce
market
- - -
To
enforce
market
To
enforce
market
-
To
enforce
market
To
enforce
market
To
enforce
market
- -
(Q6_A_8) 1A. Others [Topic:%[Agency
Name]Q89_A_2%; Category:Market
Conduct; Question:What are the main
- - Others - - - - - - - - - -
A3
Insuran
ce
Commi
Central
e des
Etats
rio de
Industri
a y
al
Commi
ssion
es and
Exchan
ge
(Q6_A_9) 1A. To issue market conduct
regulations [Topic:%[Agency
Name]Q89_A_3%; Category:Market
-
To
issue
market
To
issue
market
- - - - -
To
issue
market
To
issue
market
To
issue
market
- -
(Q6_A_10) 1A. To supervise financial
institutions' compliance with market
conduct regulations [Topic:%[Agency
- -
To
supervi
se
- - - - -
To
supervi
se
To
supervi
se
To
supervi
se
- -
(Q6_A_11) 1A. To enforce market
conduct regulations [Topic:%[Agency
Name]Q89_A_3%; Category:Market
-
To
enforce
market
To
enforce
market
- - - - -
To
enforce
market
To
enforce
market
-
To
enforce
market
-
(Q6_A_12) 1A. Others [Topic:%[Agency
Name]Q89_A_3%; Category:Market
Conduct; Question:What are the main
- - - - - - - - - - - - -
A4
y of
Finance
,
atoire
de la
Qualit
ce and
Surety
Nation
tition
and
Consu
(Q6_A_13) 1A. To issue market conduct
regulations [Topic:%[Agency
Name]Q89_A_4%; Category:Market
- - - - - - - -
To
issue
market
To
issue
market
To
issue
market
- -
(Q6_A_14) 1A. To supervise financial
institutions' compliance with marketconduct regulations [Topic:%[Agency
- - - - - - - -
To
supervise
-
To
supervise
To
supervise
-
(Q6_A_15) 1A. To enforce market
conduct regulations [Topic:%[Agency
Name]Q89_A_4%; Category:Market
- - - - - - - -
To
enforce
market
To
enforce
market
To
enforce
market
- -
(Q6_A_16) 1A. Others [Topic:%[Agency
Name]Q89_A_4%; Category:Market
Conduct; Question:What are the main
- Others Others - - - - - Others - - - -
(Q6_B_1) 1A. [Topic:%[Agency
Name]Q89_A_1%; Category:Please
explain for "Others"; Question:What
to
conduc
t
- follow
up and
resolve
Conduc
ts
regular
Handlin
g
unresol
(Q6_B_2) 1A. [Topic:%[Agency
Name]Q89_A_2%; Category:Please
explain for "Others"; Question:What
Aider
les
instituti
To
supervi
ce
(Q6_B_3) 1A. [Topic:%[Agency
Name]Q89_A_3%; Category:Please
explain for "Others"; Question:What
(Q6_B_4) 1A. [Topic:%[Agency
Name]Q89_A_4%; Category:Please
explain for "Others"; Question:What
Formul
ation of
Tier 4
Mdiat
eur
entre
CNSF:
The
inspecti
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(Q8_A_1) 1B. Constitution
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the legal
-Constit
ution- - - - - -
Constit
ution
Constit
ution- - -
(Q8_A_2) 1B. Central Bank law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the legal
Central Bank
law
Central
Bank
law
-
Central
Bank
law
Central
Bank
law
Central
Bank
law
- -
Central
Bank
law
Central
Bank
law
Central
Bank
law
- -
(Q8_A_3) 1B. Consumer protection law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the legal
- - - -
Consu
mer
protect
-
Consu
mer
protect
Consu
mer
protect
- - -
Consu
mer
protect
Consu
mer
protect
(Q8_A_4) 1B. Financial consumer
protection law [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - - - - - - -
Financi
al
consum
- - - -
(Q8_A_5) 1B. Banking law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the legal
Banking law - -Bankin
g law
Bankin
g law
Bankin
g law- -
Bankin
g law
Bankin
g law
Bankin
g law-
Bankin
g law
(Q8_A_6) 1B. Microfinance law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the legal
Microfinance
law
Microfi
nance
law
Microfi
nance
law
- - - - - -
Microfi
nance
law
- -
Microfi
nance
law
(Q8_A_7) 1B. Cooperatives law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the legal
Cooperatives
law- - - - - - - - -
Cooper
atives
law
-
Cooper
atives
law
(Q8_A_8) 1B. Others [Topic:%[Agency
Name]Q89_A_1%; Category:A;
Question:What is the legal basis for the
- Others - Others Others - - Others - - Others Others Others
(Q8_A_9) 1B. Constitution
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What is the legal
- - - - - - - - - - - - -
(Q8_A_10) 1B. Central Bank law
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What is the legal
- - - - - -
Central
Bank
law
- - - - - -
(Q8_A_11) 1B. Consumer protection
law [Topic:%[Agency Name]Q89_A_2%;Category:A; Question:What is the legal
- - - - - - - - - - - - -
(Q8_A_12) 1B. Financial consumer
protection law [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - - - - - -
(Q8_A_13) 1B. Banking law
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What is the legal
- - - - - - - -Bankin
g law- -
Bankin
g law-
(Q8_A_14) 1B. Microfinance law
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What is the legal
- -
Microfi
nance
law
- - - - -
Microfi
nance
law
- -
Microfi
nance
law
-
(Q8_A_15) 1B. Cooperatives law
[Topic:%[Agency Name]Q89_A_2%;Category:A; Question:What is the legal
- - - - -
Cooper
atives
law
- -
Cooper
atives
law
- - - -
(Q8_A_16) 1B. Others [Topic:%[Agency
Name]Q89_A_2%; Category:A;
Question:What is the legal basis for the
- Others - - - - - - Others Others Others - -
(Q8_A_17) 1B. Constitution
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the legal
- - - - -Constit
ution- -
Constit
ution- - - -
(Q8_A_18) 1B. Central Bank law
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the legal
- -CentralBank
law
- - - - -CentralBank
law
- - - -
(Q8_A_19) 1B. Consumer protection
law [Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the legal
- - - - -
Consu
mer
protect
- -
Consu
mer
protect
- - - -
(Q8_A_20) 1B. Financial consumer
protection law [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- - - - - - - -
Financi
al
consum
- - - -
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(Q8_A_21) 1B. Banking law
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the legal
- -Bankin
g law- - - - -
Bankin
g law- - - -
(Q8_A_22) 1B. Microfinance law
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the legal
- -
Microfi
nance
law
- - - - -
Microfi
nance
law
- - - -
(Q8_A_23) 1B. Cooperatives law
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the legal
- - - - - - - -
Cooper
atives
law
- - - -
(Q8_A_24) 1B. Others [Topic:%[Agency
Name]Q89_A_3%; Category:A;
Question:What is the legal basis for the
- Others - - - - - - Others Others Others Others -
(Q8_A_25) 1B. Constitution
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the legal
- -Constit
ution- - - - - - - - - -
(Q8_A_26) 1B. Central Bank law
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the legal
- - - - - - - - - - - - -
(Q8_A_27) 1B. Consumer protection
law [Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the legal
- -
Consu
mer
protect
- - - - - -
Consu
mer
protect
- - -
(Q8_A_28) 1B. Financial consumer
protection law [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Financi
al
consum
- - - - - - - - - -
(Q8_A_29) 1B. Banking law
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the legal
- - - - - - - -Bankin
g law- - - -
(Q8_A_30) 1B. Microfinance law
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the legal
- -
Microfi
nance
law
- - - - - - - - - -
(Q8_A_31) 1B. Cooperatives law
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the legal
- - - - - - - - - - - - -
(Q8_A_32) 1B. Others [Topic:%[Agency
Name]Q89_A_4%; Category:A;
Question:What is the legal basis for the
- Others - - - - - - Others Others Others Others -
(Q8_B_1) 1B. [Topic:%[Agency
Name]Q89_A_1%; Category:Please
explain for "Others"; Question:What is
Bank of
Uganda
Financi
-
consum
er
Law on
Consu
mer
Law on
Protect
ion of
Financi
al
consum
Special
laws
governi
Entitled
by the
Govern
Financi
al
Service
(Q8_B_2) 1B. [Topic:%[Agency
Name]Q89_A_2%; Category:Pleaseexplain for "Others"; Question:What is
Act of
Parliament
CNBV:
Also,the
1.
Pension
Securiti
esRegulat
(Q8_B_3) 1B. [Topic:%[Agency
Name]Q89_A_3%; Category:Please
explain for "Others"; Question:What is
Act of
Parliam
ent
CONDU
SEF:
Law for
1.
Securiti
es Acts
Charter
of the
Philippi
Ministr
y is
respon
(Q8_B_4) 1B. [Topic:%[Agency
Name]Q89_A_4%; Category:Please
explain for "Others"; Question:What is
New
Depart
ment
IPAB:
Mandat
e under
1.
Compe
tition
Insuran
ce
Code of
Agency
is
respon
(Q7_A_1) 2A. To provide redress in
respect of consumers' complaints
[Topic:%[Agency Name]Q89_A_1%;
- -
To
provide
redress
To
provide
redress
- -
To
provide
redress
To
provide
redress
-
To
provide
redress
To
provide
redress
To
provide
redress
To
provide
redress
(Q7_A_2) 2A. To provide mediation
[Topic:%[Agency Name]Q89_A_1%;
Category:Consumer Empowerment;
- - - - -
To
provide
mediati
To
provide
mediati
To
provide
mediati
- -
To
provide
mediati
-
To
provide
mediati
(Q7_A_3) 2A. To provide debt
counseling [Topic:%[Agency
Name]Q89_A_1%; Category:Consumer
- - - - - -
To
provide
debt
- - - - - -
(Q7_A_4) 2A. To provide debt
mediation [Topic:%[Agency
Name]Q89_A_1%; Category:Consumer
- - -
To
provide
debt
-
To
provide
debt
- - - - - - -
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(Q7_A_5) 2A. To increase awareness
and understanding of financial products
[Topic:%[Agency Name]Q89_A_1%;
To increase
awareness and
understanding
To
increas
e
-
To
increas
e
To
increas
e
To
increas
e
- -
To
increas
e
To
increas
e
To
increas
e
To
increas
e
To
increas
e
(Q7_A_6) 2A. To answer consumers
queries [Topic:%[Agency
Name]Q89_A_1%; Category:Consumer
To answer
consumers
queries
To
answer
consum
To
answer
consum
To
answer
consum
-
To
answer
consum
To
answer
consum
To
answer
consum
-
To
answer
consum
To
answer
consum
To
answer
consum
To
answer
consum
(Q7_A_7) 2A. Others [Topic:%[Agency
Name]Q89_A_1%; Category:Consumer
Empowerment; Question:What are the
- - - - - - - - Others Others - - -
(Q7_A_8) 2A. To provide redress in
respect of consumers' complaints
[Topic:%[Agency Name]Q89_A_2%;
- - - - - - - - -
To
provide
redress
To
provide
redress
To
provide
redress
-
(Q7_A_9) 2A. To provide mediation
[Topic:%[Agency Name]Q89_A_2%;
Category:Consumer Empowerment;
- - - - -
To
provide
mediati
- - - - - - -
(Q7_A_10) 2A. To provide debt
counseling [Topic:%[Agency
Name]Q89_A_2%; Category:Consumer
- - - - - - - - - - - - -
(Q7_A_11) 2A. To provide debt
mediation [Topic:%[Agency
Name]Q89_A_2%; Category:Consumer
- - - - -
To
provide
debt
- - - - - - -
(Q7_A_12) 2A. To increase awareness
and understanding of financial products
[Topic:%[Agency Name]Q89_A_2%;
-
To
increas
e
To
increas
e
- - -
To
increas
e
- -
To
increas
e
To
increas
e
- -
(Q7_A_13) 2A. To answer consumers
queries [Topic:%[Agency
Name]Q89_A_2%; Category:Consumer
- -
To
answer
consum
- -
To
answer
consum
To
answer
consum
- -
To
answer
consum
To
answer
consum
- -
(Q7_A_14) 2A. Others [Topic:%[Agency
Name]Q89_A_2%; Category:Consumer
Empowerment; Question:What are the
- - - - - - - - Others Others - - -
(Q7_A_15) 2A. To provide redress in
respect of consumers' complaints
[Topic:%[Agency Name]Q89_A_3%;
- - - - -
To
provide
redress
- - -
To
provide
redress
To
provide
redress
- -
(Q7_A_16) 2A. To provide mediation
[Topic:%[Agency Name]Q89_A_3%;
Category:Consumer Empowerment;
- - - - -
To
provide
mediati
- -
To
provide
mediati
- - - -
(Q7_A_17) 2A. To provide debt
counseling [Topic:%[Agency
Name]Q89_A_3%; Category:Consumer
- - - - -
To
provide
debt
- - - - - - -
(Q7_A_18) 2A. To provide debt
mediation [Topic:%[Agency
Name]Q89_A_3%; Category:Consumer
- - - - -
To
provide
debt
- - - - - - -
(Q7_A_19) 2A. To increase awareness
and understanding of financial products
[Topic:%[Agency Name]Q89_A_3%;
-
To
increas
e
- - -
To
increas
e
- -
To
increas
e
To
increas
e
To
increas
e
To
increas
e
-
(Q7_A_20) 2A. To answer consumers
queries [Topic:%[AgencyName]Q89_A_3%; Category:Consumer
- -
To
answerconsum
- -
To
answerconsum
- -
To
answerconsum
To
answerconsum
To
answerconsum
- -
(Q7_A_21) 2A. Others [Topic:%[Agency
Name]Q89_A_3%; Category:Consumer
Empowerment; Question:What are the
- - - - - - - - Others Others - - -
(Q7_A_22) 2A. To provide redress in
respect of consumers' complaints
[Topic:%[Agency Name]Q89_A_4%;
- -
To
provide
redress
- - - - - -
To
provide
redress
To
provide
redress
- -
(Q7_A_23) 2A. To provide mediation
[Topic:%[Agency Name]Q89_A_4%;
Category:Consumer Empowerment;
- -
To
provide
mediati
- - - - - -
To
provide
mediati
- - -
(Q7_A_24) 2A. To provide debt
counseling [Topic:%[Agency
Name]Q89_A_4%; Category:Consumer
- - - - - - - - - - - - -
(Q7_A_25) 2A. To provide debt
mediation [Topic:%[Agency
Name]Q89_A_4%; Category:Consumer
- - - - - - - - - - - - -
(Q7_A_26) 2A. To increase awareness
and understanding of financial products
[Topic:%[Agency Name]Q89_A_4%;
-
To
increas
e
To
increas
e
- - - - - - -
To
increas
e
To
increas
e
-
(Q7_A_27) 2A. To answer consumers
queries [Topic:%[Agency
Name]Q89_A_4%; Category:Consumer
- -
To
answer
consum
- - - - - -
To
answer
consum
To
answer
consum
To
answer
consum
-
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(Q7_A_28) 2A. Others [Topic:%[Agency
Name]Q89_A_4%; Category:Consumer
Empowerment; Question:What are the
- - - - - - - - - - - - -
(Q7_B_1) 2A. [Topic:%[Agency
Name]Q89_A_1%; Category:Please
explain for "Others"; Question:What
Transp
arency
is a
Mediati
on
offered
(Q7_B_2) 2A. [Topic:%[Agency
Name]Q89_A_2%; Category:Please
explain for "Others"; Question:What
To
establis
h a
Mediati
on
offered
(Q7_B_3) 2A. [Topic:%[Agency
Name]Q89_A_3%; Category:Please
explain for "Others"; Question:What
To
develo
p
Mediati
on
offered(Q7_B_4) 2A. [Topic:%[Agency
Name]Q89_A_4%; Category:Please
explain for "Others"; Question:What
(Q9_A_1) 2B. Constitution
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the basis
- - - - - - - - - - - - -
(Q9_A_2) 2B. Central Bank law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the basis
Central Bank
law- -
Central
Bank
law
Central
Bank
law
Central
Bank
law
- - - -
Central
Bank
law
- -
(Q9_A_3) 2B. Consumer protection law
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What is the basis
- - - - - -
Consu
mer
protect
Consu
mer
protect
- - -
Consu
mer
protect
-
(Q9_A_4) 2B. National financial
inclusion strategy [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- -
Nation
al
financi
- -
Nation
al
financi
- - -
Nation
al
financi
- -
Nation
al
financi
(Q9_A_5) 2B. National financial
education/literacy strategy
[Topic:%[Agency Name]Q89_A_1%;
-
Nation
al
financi
- - -
Nation
al
financi
- - - - - - -
(Q9_A_6) 2B. Others [Topic:%[Agency
Name]Q89_A_1%; Category:A;
Question:What is the basis for the
- - - Others - - - - Others Others Others - Others
(Q9_A_7) 2B. Constitution
[Topic:%[Agency Name]Q89_A_2%;Category:A; Question:What is the basis
- - - - - - - - - - - - -
(Q9_A_8) 2B. Central Bank law
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What is the basis
- - - - - -
Central
Bank
law
- - - -
Central
Bank
law
-
(Q9_A_9) 2B. Consumer protection law
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What is the basis
- - - - - - - - - - - - -
(Q9_A_10) 2B. National financial
inclusion strategy [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- -
Nation
al
financi
- - - - - -
Nation
al
financi
-
Nation
al
financi
-
(Q9_A_11) 2B. National financial
education/literacy strategy
[Topic:%[Agency Name]Q89_A_2%;
-
Nation
al
financi
- - - - - - - - - - -
(Q9_A_12) 2B. Others [Topic:%[Agency
Name]Q89_A_2%; Category:A;
Question:What is the basis for the
- - - - - Others - - Others Others Others - -
(Q9_A_13) 2B. Constitution
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the basis
- - - - -Constit
ution- -
Constit
ution- - - -
(Q9_A_14) 2B. Central Bank law
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the basis
- - - - - - - - - - - - -
(Q9_A_15) 2B. Consumer protectionlaw [Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What is the basis
- - - - -Consumer
protect
- - - - - - -
(Q9_A_16) 2B. National financial
inclusion strategy [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- -
Nation
al
financi
- - - - -
Nation
al
financi
Nation
al
financi
-
Nation
al
financi
-
(Q9_A_17) 2B. National financial
education/literacy strategy
[Topic:%[Agency Name]Q89_A_3%;
-
Nation
al
financi
- - - - - -
Nation
al
financi
- - - -
(Q9_A_18) 2B. Others [Topic:%[Agency
Name]Q89_A_3%; Category:A;
Question:What is the basis for the
- - - - - - - - Others Others Others - -
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(Q9_A_19) 2B. Constitution
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the basis
- - - - - - - - - - - - -
(Q9_A_20) 2B. Central Bank law
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the basis
- - - - - - - - - - - - -
(Q9_A_21) 2B. Consumer protection
law [Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What is the basis
- - - - - - - - -
Consu
mer
protect
- - -
(Q9_A_22) 2B. National financial
inclusion strategy [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Nation
al
financi
- - - - - - - -
Nation
al
financi
-
(Q9_A_23) 2B. National financial
education/literacy strategy
[Topic:%[Agency Name]Q89_A_4%;
-
Nation
al
financi
Nation
al
financi
- - - - - - - -
Nation
al
financi
-
(Q9_A_24) 2B. Others [Topic:%[Agency
Name]Q89_A_4%; Category:A;
Question:What is the basis for the
- - - - - - - - - - Others - -
(Q9_B_1) 2B. [Topic:%[Agency
Name]Q89_A_1%; Category:Please
explain for "Others"; Question:What is
-
bankin
g law
Law on
Protect
ion of
For the
Transp
arency
Disclos
ure
require
1.
Financi
al
1.Finan
cial
Service
(Q9_B_2) 2B. [Topic:%[Agency
Name]Q89_A_2%; Category:Please
explain for "Others"; Question:What is
Cooper
atives
Law
Bankin
g law
(article
Disclos
ure
require
Financi
al
Sector
(Q9_B_3) 2B. [Topic:%[Agency
Name]Q89_A_3%; Category:Please
explain for "Others"; Question:What is
Annual
Progra
m
Disclos
ure
require
Financi
al
Sector
(Q9_B_4) 2B. [Topic:%[Agency
Name]Q89_A_4%; Category:Please
explain for "Others"; Question:What is
Financi
al
Sector
(Q90_A_1) 1&2C. Personal loans
originated by banks [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - -
Person
al loans
originat
-
Person
al loans
originat
- - -
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
(Q90_A_2) 1&2C. Personal loans
originated by non-bank financial
institutions [Topic:%[Agency
- -
Person
al loans
originat
Person
al loans
originat
- - - - -
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
(Q90_A_3) 1&2C. Credit cards issued by
banks [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - -
Credit
cards
issued
- - - - -
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
(Q90_A_4) 1&2C. Credit cards issued by
non-bank financial institutions
[Topic:%[Agency Name]Q89_A_1%;
- -
Credit
cards
issued
- - - - - -
Credit
cards
issued
- -
Credit
cards
issued
(Q90_A_5) 1&2C. Deposit and savings
products [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - -
Deposit
and
savings
- - - - -
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
(Q90_A_6) 1&2C. Insurance products
[Topic:%[Agency Name]Q89_A_1%;Category:A; Question:What financial
- - - - - - - - - - -
Insuran
ceproduct
Insuran
ceproduct
(Q90_A_7) 1&2C. Islamic banking
products [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - -
Islamic
bankin
g
- - - - - -
Islamic
bankin
g
- -
(Q90_A_8) 1&2C. Islamic insurance
products [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - - - - - - - - - - - -
(Q90_A_9) 1&2C. Money transfer
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What financial
- - -
Money
transfe
r
- - - - -
Money
transfe
r
Money
transfe
r
Money
transfe
r
Money
transfe
r
(Q90_A_10) 1&2C. Mobile financial
services/e-money [Topic:%[Agency
Name]Q89_A_1%; Category:A;
- - - - - - - - -
Mobile
financi
al
Mobile
financi
al
Mobile
financi
al
Mobile
financi
al
(Q90_A_11) 1&2C. Investment products
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What financial
- - -
Invest
ment
product
- - - - - -
Invest
ment
product
Invest
ment
product
Invest
ment
product
(Q90_A_12) 1&2C. Financial advice
[Topic:%[Agency Name]Q89_A_1%;
Category:A; Question:What financial
- - - - - -
Financi
al
advice
Financi
al
advice
- - - -
Financi
al
advice
(Q90_A_13) 1&2C. Personal loans
originated by banks [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - - - -
Person
al loans
originat
-
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(Q90_A_14) 1&2C. Personal loans
originated by non-bank financial
institutions [Topic:%[Agency
- - - - -
Person
al loans
originat
- - -
Person
al loans
originat
-
Person
al loans
originat
-
(Q90_A_15) 1&2C. Credit cards issued
by banks [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - - - -
Credit
cards
issued
-
(Q90_A_16) 1&2C. Credit cards issued
by non-bank financial institutions
[Topic:%[Agency Name]Q89_A_2%;
- - - - - - - - - - - - -
(Q90_A_17) 1&2C. Deposit and savings
products [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - -
Deposit
and
savings
-
Deposit
and
savings
-
(Q90_A_18) 1&2C. Insurance products
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What financial
- - - - - - - - -
Insuran
ce
product
-
Insuran
ce
product
-
(Q90_A_19) 1&2C. Islamic banking
products [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - - - - - -
(Q90_A_20) 1&2C. Islamic insurance
products [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - - - - - -
(Q90_A_21) 1&2C. Money transfer
[Topic:%[Agency Name]Q89_A_2%;Category:A; Question:What financial
- - - - - - - - - - -
Money
transfe
r
-
(Q90_A_22) 1&2C. Mobile financial
services/e-money [Topic:%[Agency
Name]Q89_A_2%; Category:A;
- - - - - - - - - - -
Mobile
financi
al
-
(Q90_A_23) 1&2C. Investment products
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What financial
- - - - - - - - -
Invest
ment
product
Invest
ment
product
- -
(Q90_A_24) 1&2C. Financial advice
[Topic:%[Agency Name]Q89_A_2%;
Category:A; Question:What financial
- - - - - - - - - - - - -
(Q90_A_25) 1&2C. Personal loansoriginated by banks [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- - - - - - - - - - - - -
(Q90_A_26) 1&2C. Personal loans
originated by non-bank financial
institutions [Topic:%[Agency
- - - - -
Person
al loans
originat
- - -
Person
al loans
originat
- - -
(Q90_A_27) 1&2C. Credit cards issued
by banks [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- - - - - - - - - - - - -
(Q90_A_28) 1&2C. Credit cards issued
by non-bank financial institutions
[Topic:%[Agency Name]Q89_A_3%;
- - - - - - - - - - - - -
(Q90_A_29) 1&2C. Deposit and savings
products [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- - - - - - - - -
Deposit
and
savings
Deposit
and
savings
- -
(Q90_A_30) 1&2C. Insurance products
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What financial
- - - - - - - - - - - - -
(Q90_A_31) 1&2C. Islamic banking
products [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- - - - - - - - - - - - -
(Q90_A_32) 1&2C. Islamic insurance
products [Topic:%[AgencyName]Q89_A_3%; Category:A;
- - - - - - - - - - - - -
(Q90_A_33) 1&2C. Money transfer
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What financial
- - - - - - - - - - - - -
(Q90_A_34) 1&2C. Mobile financial
services/e-money [Topic:%[Agency
Name]Q89_A_3%; Category:A;
- - - - - - - - - - - - -
(Q90_A_35) 1&2C. Investment products
[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What financial
- - - - - - - - -
Invest
ment
product
- - -
(Q90_A_36) 1&2C. Financial advice[Topic:%[Agency Name]Q89_A_3%;
Category:A; Question:What financial
- - - - - - - - - - - - -
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(Q90_A_37) 1&2C. Personal loans
originated by banks [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Person
al loans
originat
- - - - - -
Person
al loans
originat
- - -
(Q90_A_38) 1&2C. Personal loans
originated by non-bank financial
institutions [Topic:%[Agency
- -
Person
al loans
originat
- - - - - -
Person
al loans
originat
- - -
(Q90_A_39) 1&2C. Credit cards issued
by banks [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Credit
cards
issued
- - - - - -
Credit
cards
issued
- - -
(Q90_A_40) 1&2C. Credit cards issued
by non-bank financial institutions
[Topic:%[Agency Name]Q89_A_4%;
- -
Credit
cards
issued
- - - - - -
Credit
cards
issued
- - -
(Q90_A_41) 1&2C. Deposit and savings
products [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Deposit
and
savings
- - - - - -
Deposit
and
savings
- - -
(Q90_A_42) 1&2C. Insurance products
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What financial
- -
Insuran
ce
product
- - - - - -
Insuran
ce
product
Insuran
ce
product
- -
(Q90_A_43) 1&2C. Islamic banking
products [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Islamic
bankin
g
- - - - - - - - - -
(Q90_A_44) 1&2C. Islamic insurance
products [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Islamic
insuran
ce
- - - - - - -
Islamic
insuran
ce
- -
(Q90_A_45) 1&2C. Money transfer
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What financial
- -
Money
transfe
r
- - - - - -
Money
transfe
r
- - -
(Q90_A_46) 1&2C. Mobile financial
services/e-money [Topic:%[Agency
Name]Q89_A_4%; Category:A;
- -
Mobile
financi
al
- - - - - -
Mobile
financi
al
- - -
(Q90_A_47) 1&2C. Investment products
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What financial
- -
Invest
ment
product
- - - - - -
Invest
ment
product
- - -
(Q90_A_48) 1&2C. Financial advice
[Topic:%[Agency Name]Q89_A_4%;
Category:A; Question:What financial - -
Financi
aladvice
- - - - - - - - - -
(Q11) 3. Please describe any
institutional arrangements that help to
facilitate coordination among the
no
Bank of
Uganda
,Financi
La
coordin
ation
consum
er
awaren
There
is no
other
There
are
cooper
The
two
agencie
no
Banxico
:
Financi
Memor
anda of
Unders
1.
Philippi
ne
Usually
inter
agency
Reserv
e Bank
of
(Q12) 4. Do consumer advocacy
organizations play a role in designing
and implementing policies related to
No
Yes,
please
describ
Yes,
please
describ
No No No No No
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
(Q12SPECIFIED_1) 4. Yes, please
describe Specify [Question: Do
consumer advocacy organizations play
part
and
parcel
Ils sont
prsent
dans
Disclos
ure of
main
Particip
ation in
In
crafting
consum
There
are
many
They
are
involve
(Q14_1) 5. The high level of borrowing
from loan sharks, where there is no
consumer protection [Question: What
- - - - - - - - - - - - -
(Q14_2) 5. The high numbers of people
without access to any formal financial
services [Question: What are the two
-
The
high
numbe
-
The
high
numbe
-
The
high
numbe
The
high
numbe
-
The
high
numbe
The
high
numbe
-
The
high
numbe
The
high
numbe
(Q14_3) 5. The lack of market conduct
regulatory framework [Question: What
are the two main weaknesses in the
The lack of
market
conduct
- - - - - -
The
lack of
market
- -
The
lack of
market
- -
(Q14_4) 5. The lack of supervision and
enforcement of the existing market
conduct regulations [Question: What
- - - -
The
lack of
supervi
- -
The
lack of
supervi
- - - - -
(Q14_5) 5. Misleading disclosure
[Question: What are the two main
weaknesses in the financial sector in
- - - - - - - - - - - - -
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(Q14_6) 5. Hidden fees and charges
[Question: What are the two main
weaknesses in the financial sector in
- - - - - - - - - - - - -
(Q14_7) 5. Increasing levels of over-
indebtedness [Question: What are the
two main weaknesses in the financial
- - - - - - - - - - - - -
(Q14_8) 5. Lack of understanding of the
problems of financial sector clients
[Question: What are the two main
- - - - - - - - - - - - -
(Q14_9) 5. Lack of data of the level of
literacy of the population [Question:
What are the two main weaknesses in
Lack of data of
the level of
literacy of the
- - - - - - - - -
Lack of
data of
the
- -
(Q14_10) 5. Low level of financial
literacy of the population [Question:
What are the two main weaknesses in
-
Low
level of
financi
Low
level of
financi
Low
level of
financi
Low
level of
financi
Low
level of
financi
Low
level of
financi
-
Low
level of
financi
Low
level of
financi
-
Low
level of
financi
Low
level o
financi
(Q14_11) 5. Weak inter-agency
coordination [Question: What are the
two main weaknesses in the financial
- - - - - - - - - - - - -
(Q14_12) 5. Consumer empowerment
programs have been implemented with
scarce results [Question: What are the
- - - - - - - - - - - - -
The lack of
market
conduct
The
high
numbe
Low
level of
financi
The
high
numbe
The
lack of
supervi
The
high
numbe
The
high
numbe
The
lack of
market
The
high
numbe
The
high
numbe
The
lack of
market
The
high
numbe
The
high
numbe
Lack of data of
the level of
literacy of the
Low
level of
financi
Low
level of
financi
Low
level of
financi
Low
level of
financi
Low
level of
financi
The
lack of
supervi
Low
level of
financi
Low
level of
financi
data of
the
level of
Low
level of
financi
Low
level o
financi
(Q15_1) 6. To expand/clarify the
mandate of your institution [Question:
What are your institutions two main - - - - - - - - - -
To
expand
/clarify - -
(Q15_2) 6. To ensure effective
consumer protection for bank clients
[Question: What are your institutions
- - -
To
ensure
effectiv
-
To
ensure
effectiv
To
ensure
effectiv
To
ensure
effectiv
To
ensure
effectiv
- - - -
(Q15_3) 6. To expand the coverage of
the current regulatory framework to
protect microfinance and microcredit
To expand the
coverage of
the current
-
To
expand
the
- - - - - - - - -
To
expand
the
(Q15_4) 6. To expand the coverage of
the current regulatory framework to
protect users of innovative channels
- - - - -
To
expand
the
- - - - - - -
(Q15_5) 6. To expand the scope of
consumer protection regulation toachieve uniformity across the financial
- - - - - - - - - - -
To
expandthe
-
(Q15_6) 6. To introduce minimum
market conduct standards to apply to
NBFIs (with lower requirements than
- - - - - - - - - - - - -
(Q15_7) 6. To protect consumers from
unregulated providers (e.g.
unregulated money-lenders and loan
-
To
protect
consum
- - - - - - - - - - -
(Q15_8) 6. To introduce solutions to
prevent over-indebtedness [Question:
What are your institutions two main
- - - - - - - - - - - - -
(Q15_9) 6. Stronger enforcement
powers and penalties [Question: What
are your institutions two main
- - - - - - - - -
Stronge
r
enforce
- - -
(Q15_10) 6. To assess the level of
financial literacy [Question: What are
your institutions two main priorities
- - - - - - -
To
assess
the
To
assess
the
-
To
assess
the
- -
(Q15_11) 6. To increase the level of
financial literacy [Question: What are
your institutions two main priorities
To increase
the level of
financial
To
increas
e the
To
increas
e the
To
increas
e the
To
increas
e the
-
To
increas
e the
- -
To
increas
e the
-
To
increas
e the
To
increas
e the
(Q15_12) 6. To improve inter-agency
coordination [Question: What are your
institutions two main priorities for the
- - - - - - - - - - - - -
[Question: What are the two main
weaknesses in the financial sector in
your
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(Q15_13) 6. To evaluate cost-
effectiveness of implemented
consumer empowerment programs in
- - - - - - - - - - - - -
(Q15_14) 6. Others, please explain
[Question: What are your institutions
two main priorities for the next year?
- - - -
Others,
please
explain
- - - - - - - -
(Q15SPECIFIED_14) 6. Others, please
explain Specify [Question: What are
your institutions two main priorities
Elabora
tion of
new
prepar
ed to
instrum
To expand the
coverage of
the current
To
protect
consum
To
expand
the
To
ensure
effectiv
To
increas
e the
To
ensure
effectiv
To
ensure
effectiv
To
ensure
effectiv
To
ensure
effectiv
Stronge
r
enforce
To
expand
/clarify
To
expand
the
To
expand
the
To increase
the level of
financial
To
increas
e the
To
increas
e the
To
increas
e the
Others,
please
explain
To
expand
the
To
increas
e the
To
assess
the
To
assess
the
To
increas
e the
To
assess
the
To
increas
e the
To
increas
e the
Elabora
tion of
new
prepar
ed to
instrum
(Q16_1) 7. General consumer
protection laws or regulations that
apply to the financial sector [Question:
- -
Genera
l
consum
-
Genera
l
consum
Genera
l
consum
Genera
l
consum
Genera
l
consum
Genera
l
consum
-
Genera
l
consum
Genera
l
consum
Genera
l
consum
(Q16_2) 7. Specific laws or regulations
that govern financial consumer
protection [Question: What legal or
-
Specific
laws or
regulati
- -
Specific
laws or
regulati
- - -
Specific
laws or
regulati
- - -
Specific
laws or
regulati
(Q16_3) 7. Banking or financial laws or
regulations that include general clauses
or requirements in relation to
Banking or
financial laws
or regulations
-
Bankin
g or
financi
-
Bankin
g or
financi
-
Bankin
g or
financi
Bankin
g or
financi
Bankin
g or
financi
Bankin
g or
financi
Bankin
g or
financi
Bankin
g or
financi
-
(Q16_4) 7. Banking or financial laws or
regulations that include specific clauses
or requirements in relation to
- - -
Bankin
g or
financi
Bankin
g or
financi
-
Bankin
g or
financi
-
Bankin
g or
financi
- -
Bankin
g or
financi
-
(Q16_5) 7. Others, please explain
[Question: What legal or regulatory
documents govern market conduct
- - - -
Others,
please
explain
- - -
Others,
please
explain
- - - -
(Q16SPECIFIED_5) 7. Others, please
explain Specify [Question: What legal
or regulatory documents govern
Genera
l laws
consum
Regulat
ion on
Terms,
CNBV:
Financi
al
(Q17_1) 8. Personal loans originated by
banks [Question: If market conductstandards are in place (either through
Personal loans
originated bybanks
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
Person
al loansoriginat
(Q17_2) 8. Personal loans originated by
non-bank financial institutions
[Question: If market conduct standards
- -
Person
al loans
originat
-
Person
al loans
originat
-
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
-
(Q17_3) 8. Credit cards issued by banks
[Question: If market conduct standards
are in place (either through legislation
- -
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
-
(Q17_4) 8. Credit cards issued by non-
bank financial institutions [Question: If
market conduct standards are in place
- -
Credit
cards
issued
- - - - -
Credit
cards
issued
-
Credit
cards
issued
- -
(Q17_5) 8. Deposit and savings
products [Question: If market conduct
standards are in place (either through
Deposit and
savings
products
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
Deposit
and
savings
-
(Q17_6) 8. Insurance products
[Question: If market conduct standards
are in place (either through legislation
-
Insuran
ce
product
Insuran
ce
product
-
Insuran
ce
product
Insuran
ce
product
-
Insuran
ce
product
Insuran
ce
product
Insuran
ce
product
Insuran
ce
product
Insuran
ce
product
Insuran
ce
product
(Q17_7) 8. Islamic banking products
[Question: If market conduct standards
are in place (either through legislation
-
Islamic
bankin
g
-
Islamic
bankin
g
- - - - - -
Islamic
bankin
g
- -
(Q17_8) 8. Islamic insurance products
[Question: If market conduct standards
are in place (either through legislation
- - - - - - - - - -
Islamic
insuran
ce
- -
What are your institutions two main
priorities for the next year?
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(Q17_9) 8. Money transfer [Question: If
market conduct standards are in place
(either through legislation or
- -
Money
transfe
r
Money
transfe
r
- -
Money
transfe
r
Money
transfe
r
Money
transfe
r
Money
transfe
r
Money
transfe
r
Money
transfe
r
-
(Q17_10) 8. Mobile financial services/e-
money [Question: If market conduct
standards are in place (either through
- -
Mobile
financi
al
- - - -
Mobile
financi
al
Mobile
financi
al
Mobile
financi
al
Mobile
financi
al
Mobile
financi
al
-
(Q17_11) 8. Investment products
[Question: If market conduct standards
are in place (either through legislation
-
Invest
ment
product
Invest
ment
product
Invest
ment
product
Invest
ment
product
- -
Invest
ment
product
Invest
ment
product
Invest
ment
product
Invest
ment
product
Invest
ment
product
Invest
ment
product
(Q17_12) 8. Financial advice [Question:
If market conduct standards are in
place (either through legislation or
- -
Financi
al
advice
- - -
Financi
al
advice
Financi
al
advice
Financi
al
advice
- - -
Financi
al
advice
(Q18_1) 8A. Pricing [Question: What
areas are covered?]- - Pricing Pricing - - Pricing Pricing Pricing - - Pricing Pricing
(Q18_2) 8A. Transparency and
disclosure [Question: What areas are
covered?]
Transparency
and disclosure
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
(Q18_3) 8A. Advertising [Question:
What areas are covered?]
- - -Adverti
sing
Adverti
sing
-Adverti
sing
Adverti
sing
Adverti
sing
Adverti
sing
Adverti
sing
Adverti
sing
Adverti
sing
(Q18_4) 8A. Introduction of new
products [Question: What areas are
covered?]
Introduction of
new products- -
Introdu
ction of
new
Introdu
ction of
new
- -
Introdu
ction of
new
Introdu
ction of
new
Introdu
ction of
new
Introdu
ction of
new
Introdu
ction of
new
Introdu
ction of
new
(Q18_5) 8A. Suitability of products and
services [Question: What areas are
covered?]
- - -
Suitabil
ity of
product
Suitabil
ity of
product
- -
Suitabil
ity of
product
Suitabil
ity of
product
-
Suitabil
ity of
product
Suitabil
ity of
product
-
(Q18_6) 8A. Financial advice given to
clients [Question: What areas are
covered?]
Financial
advice given to
clients
- - - - - -
Financi
al
advice
Financi
al
advice
- - - -
(Q18_7) 8A. Fair treatment [Question:
What areas are covered?]Fair treatment -
Fair
treatm
ent
Fair
treatm
ent
Fair
treatm
ent
-
Fair
treatm
ent
Fair
treatm
ent
Fair
treatm
ent
Fair
treatm
ent
- -
Fair
treatm
ent
(Q18_8) 8A. Unfair, deceptive or
aggressive sale practices [Question:
What areas are covered?]
- -
Unfair,
decepti
ve or
Unfair,
decepti
ve or
Unfair,
decepti
ve or
-
Unfair,
decepti
ve or
-
Unfair,
decepti
ve or
Unfair,
decepti
ve or
Unfair,
decepti
ve or
Unfair,
decepti
ve or
Unfair,
decepti
ve or
(Q18_9) 8A. Reckless lending
[Question: What areas are covered?]-
Reckles
s
lending
Reckles
s
lending
- - -
Reckles
s
lending
Reckles
s
lending
- - - -
Reckles
s
lending
(Q18_10) 8A. Cooling-off period
[Question: What areas are covered?]- - -
Cooling-
off
period
- - - - -
Cooling-
off
period
-
Cooling-
off
period
-
(Q18_11) 8A. Debt collection practices
[Question: What areas are covered?]
Debt collection
practices -
Debt
collection
Debt
collection
- -
Debt
collection
Debt
collection
Debt
collection
-
Debt
collection
Debt
collection
-
(Q18_12) 8A. Protection of personal
data and information [Question: What
areas are covered?]
- -
Protect
ion of
person
Protect
ion of
person
-
Protect
ion of
person
Protect
ion of
person
Protect
ion of
person
Protect
ion of
person
Protect
ion of
person
Protect
ion of
person
Protect
ion of
person
-
(Q18_13) 8A. Prevision of procedures
to handle claims [Question: What areas
are covered?]
- -
Previsi
on of
proced
Previsi
on of
proced
Previsi
on of
proced
-
Previsi
on of
proced
Previsi
on of
proced
Previsi
on of
proced
Previsi
on of
proced
-
Previsi
on of
proced
-
(Q18_14) 8A. Dispute resolution
mechanisms [Question: What areas are
covered?]
- -
Dispute
resoluti
on
Dispute
resoluti
on
Dispute
resoluti
on
-
Dispute
resoluti
on
Dispute
resoluti
on
Dispute
resoluti
on
Dispute
resoluti
on
Dispute
resoluti
on
Dispute
resoluti
on
-
(Q18_15) 8A. Deposit protection
scheme [Question: What areas are
covered?]
-
Deposit
protect
ion
Deposit
protect
ion
-
Deposit
protect
ion
Deposit
protect
ion
-
Deposit
protect
ion
Deposit
protect
ion
-
Deposit
protect
ion
Deposit
protect
ion
-
(Q18_16) 8A. Reporting of clients
complaints to the regulator [Question:
What areas are covered?]
- -
Reporti
ng of
clients
Reporti
ng of
clients
- -
Reporti
ng of
clients
Reporti
ng of
clients
-
Reporti
ng of
clients
-
Reporti
ng of
clients
Reporti
ng of
clients
(Q18_17) 8A. Others, please explain
[Question: What areas are covered?]- - - - - -
Others,
please
explain
-
Others,
please
explain
- - - -
(Q18SPECIFIED_17) 8A. Others, please
explain Specify [Question: What areas
are covered?]
1)
Priority
service
Interm
ediatio
n
8/3/2019 AFI CEMC WG - Member Survey - Final Dec 2011
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(Q19_1) 8B. Banks [Question: What
providers are required to comply?]Banks Banks Banks Banks Banks Banks Banks Banks Banks Banks Banks Banks Banks
(Q19_2) 8B. Non-bank financial
institutions [Question: What providers
are required to comply?]
Non-bank
financial
institutions
Non-
bank
financi
Non-
bank
financi
-
Non-
bank
financi
-
Non-
bank
financi
Non-
bank
financi
Non-
bank
financi
Non-
bank
financi
Non-
bank
financi
Non-
bank
financi
Non-
bank
financi
(Q19_3) 8B. Insurance companies
[Question: What providers are required
to comply?]
-
Insuran
ce
compa
Insuran
ce
compa
-
Insuran
ce
compa
Insuran
ce
compa
-
Insuran
ce
compa
Insuran
ce
compa
Insuran
ce
compa
Insuran
ce
compa
Insuran
ce
compa
Insuran
ce
compa
(Q19_4) 8B. E-money issuers [Question:
What providers are required to
comply?]
- -
E-
money
issuers
- - - -
E-
money
issuers
E-
money
issuers
E-
money
issuers
E-
money
issuers
E-
money
issuers
-
(Q19_5) 8B. Mobile money service
providers [Question: What providers
are required to comply?]
- -
Mobile
money
service
- - - -
Mobile
money
service
-
Mobile
money
service
Mobile
money
service
Mobile
money
service
-
(Q19_6) 8B. Moneylenders/pawnshops
[Question: What providers are required
to comply?]
- -
Moneyl
enders/
pawnsh
-
Moneyl
enders/
pawnsh
- -
Moneyl
enders/
pawnsh
- -
Moneyl
enders/
pawnsh
Moneyl
enders/
pawnsh
-
(Q19_7) 8B. Investment firms
[Question: What providers are required
to comply?]
-
Invest
ment
firms
Invest
ment
firms
-
Invest
ment
firms
- -
Invest
ment
firms
Invest
ment
firms
Invest
ment
firms
Invest
ment
firms
Invest
ment
firms
Invest
ment
firms
(Q19_8) 8B. Financial advisers
[Question: What providers are required
to comply?]
- -
Financi
al
adviser
- - - -
Financi
al
adviser
- - -
Financi
al
adviser
Financi
al
adviser
(Q20_1) 9. In-site inspections
[Question: What market conduct
oversight activities can be undertaken
In-site
inspections
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
In-site
inspecti
ons
-
In-site
inspecti
ons
In-site
inspecti
ons
(Q20_2) 9. Off-site inspections
[Question: What market conduct
oversight activities can be undertaken
Off-site
inspections
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
Off-site
inspecti
ons
-
Off-site
inspecti
ons
Off-site
inspecti
ons
(Q20_3) 9. Media monitoring
[Question: What market conduct
oversight activities can be undertaken
- -
Media
monito
ring
Media
monito
ring
Media
monito
ring
-
Media
monito
ring
Media
monito
ring
Media
monito
ring
Media
monito
ring
-
Media
monito
ring
Media
monito
ring
(Q20_4) 9. Mystery shopping
[Question: What market conduct
oversight activities can be undertaken - - -
Myster
y
shoppi - - - - - - -
Myster
y
shoppi
Myster
y
shoppi
(Q20_5) 9. There are other methods of
monitoring compliance. Please describe
[Question: What market conduct -
are
other
metho
(Q20SPECIFIED_5) 9. There are other
methods of monitoring compliance.
Please describe Specify [Question:
Bangko
Sentral,
as part
(Q21) 9A. For In-site inspections, how
many inspections are performed peryear ?
21-50 21-50 21-50 21-50 100
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(Q27_2) 14. Monetary fines [Question:
What is the nature of the enforcement
action?]
-
Monet
ary
fines
Monet
ary
fines
Monet
ary
fines
Monet
ary
fines
-
Monet
ary
fines
Monet
ary
fines
Monet
ary
fines
Monet
ary
fines
Monet
ary
fines
- -
(Q27_3) 14. Name and shame
[Question: What is the nature of the
enforcement action?]
- - - - - - - -
Name
and
shame
- -
Name
and
shame
-
(Q27_4) 14. Legal prosecution
[Question: What is the nature of the
enforcement action?]
-
Legal
prosec
ution
Legal
prosec
ution
- - -
Legal
prosec
ution
Legal
prosec
ution
Legal
prosec
ution
Legal
prosec
ution
Legal
prosec
ution
Legal
prosec
ution
-
(Q27_5) 14. Others, please describe
[Question: What is the nature of the
enforcement action?]
- - - -
Others,
please
describ
- - - -
Others,
please
describ
- - -
(Q27SPECIFIED_5) 14. Others, please
describe Specify [Question: What is the
nature of the enforcement action?]
Financi
al
system
Supervi
sory
actions
(Q28_A_1) 14A. [Topic:Letters of
warning or similar; Category:A;
Question:Please indicate the number of
6 - 10 1 - 5 6 - 10 21 - 5051 -
1001 - 5 1 - 5 > 100 11 - 20 6 - 10 1 - 5 > 100 1 - 5
(Q28_A_2) 14A. [Topic:Monetary fines;
Category:A; Question:Please indicatethe number of times this action of this
1 - 5 21 - 50 1 - 5 21 - 50 21 - 50 > 100 1 - 5 1 - 5 1 - 5
(Q28_A_3) 14A. [Topic:Name and
shame; Category:A; Question:Please
indicate the number of times this action
1 - 5 11 - 20
(Q28_A_4) 14A. [Topic:Legal
prosecution; Category:A;
Question:Please indicate the number of
1 - 5 1 - 5 1 - 551 -
1001 - 5 1 - 5 1 - 5 21 - 50
(Q28_A_5) 14A.
[Topic:%Q27SPECIFIED_5%; Category:A;
Question:Please indicate the number of
21 - 50 1 - 5
(Q29) 15. Are there industry codes of
conduct in your country which identify
specific market conduct standards?
No No No No No Yes Yes Yes Yes Yes Yes Yes Yes
(Q30_1) 16. Personal loans originated
by banks [Question: If codes of conduct
are in place, which products/services
-
Person
al loans
originat
Person
al loans
originat
Person
al loans
originat
-
Person
al loans
originat
Person
al loans
originat
- - -
(Q30_2) 16. Personal loans originatedby non-bank financial institutions
[Question: If codes of conduct are in
Personal loans
originat
- - - - -Personal loans
originat
- - -
(Q30_3) 16. Credit cards issued by
banks [Question: If codes of conduct
are in place, which products/services
- -
Credit
cards
issued
Credit
cards
issued
-
Credit
cards
issued
Credit
cards
issued
Credit
cards
issued
- -
(Q30_4) 16. Credit cards issued by non-
bank financial institutions [Question: If
codes of conduct are in place, which
- - - - - - - - - -
(Q30_5) 16. Deposit and savings
products [Question: If codes of conduct
are in place, which products/services
Deposit
and
savings
-
Deposit
and
savings
Deposit
and
savings
-
Deposit
and
savings
Deposit
and
savings
- - -
(Q30_6) 16. Insurance products
[Question: If codes of conduct are in
place, which products/services are
- -
Insuran
ce
product
- -
Insuran
ce
product
Insuran
ce
product
-
Insuran
ce
product
-
(Q30_7) 16. Islamic banking products
[Question: If codes of conduct are in
place, which products/services are
- - - - - - - - - -
(Q30_8) 16. Islamic insurance products
[Question: If codes of conduct are in
place, which products/services are
- - - - - - - - - -
(Q30_9) 16. Money transfer [Question:
If codes of conduct are in place, which
products/services are covered?]
- - -
Money
transfe
r
-
Money
transfe
r
Money
transfe
r
- - -
8/3/2019 AFI CEMC WG - Member Survey - Final Dec 2011
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(Q30_10) 16. Mobile financial
services/e-money [Question: If codes of
conduct are in place, which
- - - - -
Mobile
financi
al
Mobile
financi
al
- - -
(Q30_11) 16. Investment products
[Question: If codes of conduct are in
place, which products/services are
- - - - -
Invest
ment
product
Invest
ment
product
- -
Invest
ment
product
(Q30_12) 16. Financial advice
[Question: If codes of conduct are in
place, which products/services are
- - - -
Financi
al
advice
- - - - -
(Q31_1) 16A. Pricing [Question: What
areas are covered?]- - - Pricing Pricing Pricing Pricing - - -
(Q31_2) 16A. Transparency and
disclosure [Question: What areas are
covered?]
- -
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
Transp
arency
and
- - -
(Q31_3) 16A. Advertising [Question:
What areas are covered?]- - -
Adverti
sing
Adverti
sing
Adverti
sing- - - -
(Q31_4) 16A. Introduction of new
products [Question: What areas are
covered?]
- - - -
Introdu
ction of
new
Introdu
ction of
new
- - - -
(Q31_5) 16A. Suitability of products and
services [Question: What areas are
covered?]
- - - -
Suitabil
ity of
product
Suitabil
ity of
product
Suitabil
ity of
product
- - -
(Q31_6) 16A. Financial advice given to
clients [Question: What areas are
covered?]
- - - -
Financi
al
advice
Financi
al
advice
- - - -
(Q31_7) 16A. Fair treatment [Question:
What areas are covered?]- - -
Fair
treatm
ent
Fair
treatm
ent
Fair
treatm
ent
Fair
treatm
ent
- - -
(Q31_8) 16A. Unfair, deceptive or
aggressive sale practices [Question:
What areas are covered?]
- - -
Unfair,
decepti
ve or
Unfair,
decepti
ve or
Unfair,
decepti
ve or
- - - -
(Q31_9) 16A. Reckless lending
[Question: What areas are covered?]- - -
Reckles
s
lending
- - - - - -
(Q31_10) 16A. Cooling-off period
[Question: What areas are covered?]- - - - - - - - - -
(Q31_11) 16A. Debt collection practices
[Question: What areas are covered?]- - -
Debt
collecti
on
- - - - - -
(Q31_12) 16A. Protection of personal
data and information [Question: Whatareas are covered?]
- -
Protect
ion ofperson
Protect
ion ofperson
Protect
ion ofperson
Protect
ion ofperson
Protect
ion ofperson
- - -
(Q31_13) 16A. Prevision of procedures
to handle claims [Question: What areas
are covered?]
- - -
Previsi
on of
proced
-
Previsi
on of
proced
Previsi
on of
proced
- - -
(Q31_14) 16A. Dispute resolution
mechanisms [Question: What areas are
covered?]
- - -
Dispute
resoluti
on
-
Dispute
resoluti
on
Dispute
resoluti
on
- - -
(Q31_15) 16A. Deposit protection
scheme [Question: What areas are
covered?]
- -
Deposit
protect
ion
- - - - - - -
(Q31_16) 16A. Reporting of clients
complaints to the regulator [Question:
What areas are covered?]
- - -
Reporti
ng of
clients
- -
Reporti
ng of
clients
- - -
(Q31_17) 16A. Others, please explain
[Question: What areas are covered?]- - - - - - - - - -
(Q31SPECIFIED_17) 16A. Others, please
explain Specify [Question: What areas
are covered?]
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(Q32_1) 16B. Banks [Question: What
providers are required to comply?]- - Banks Banks Banks Banks Banks - - -
(Q32_2) 16B. Non-bank financial
institutions [Question: What providers
are required to comply?]
- - -
Non-
bank
financi
-
Non-
bank
financi
- - - -
(Q32_3) 16B. Insurance companies
[Question: What providers are required
to comply?]
- -
Insuran
ce
compa
- -
Insuran
ce
compa
Insuran
ce
compa
- - -
(Q32_4) 16B. E-money issuers
[Question: What providers are required
to comply?]
- - - - - - - - - -
(Q32_5) 16B. Mobile money service
providers [Question: What providers
are required to comply?]
- - - - -
Mobile
money
service
- - - -
(Q32_6) 16B.
Moneylenders/pawnshops [Question:
What providers are required to
- - - - -
Moneyl
enders/
pawnsh
- - - -
(Q32_7) 16B. Investment firms
[Question: What providers are required
to comply?]
- - - - -
Invest
ment
firms
- - - -
(Q32_8) 16B. Financial advisers
[Question: What providers are required
to comply?]
- - - - -
Financi
al
adviser
- - - -
(Q13) 17. Is there a self-regulatory body
(or bodies) that is responsible for
enforcing of the standards?
No No
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
Yes,
please
describ
(Q13SPECIFIED_1) 17. Yes, please
describe Specify [Question: Is there a
self-regulatory body (or bodies) that is
China
Bankin
g
Bankin
g law
provide
Banker
s
Associa
What
the
credit
For
instanc
e,
Malawi
Stock
Exchan
(Q33_1) 18. Banks [Question: What
types of providers have to comply withthe standards or codes of conduct?] Banks Banks Banks Banks Banks Banks - -
(Q33_2) 18. Non-bank financial
institutions [Question: What types of
providers have to comply with the
-
Non-
bank
financi
- - - - -
Non-
bank
financi
(Q33_3) 18. Insurance companies
[Question: What types of providers
have to comply with the standards or
- - -
Insuran
ce
compa
Insuran
ce
compa
-
Insuran
ce
compa
-
(Q33_4) 18. E-money issuers [Question:
What types of providers have to comply
with the standards or codes of
- - - - - - - -
(Q33_5) 18. Mobile money service
providers [Question: What types ofproviders have to comply with the
- - - - - - - -
(Q33_6) 18. Moneylenders/pawnshops
[Question: What types of providers
have to comply with the standards or
- - - - - - - -
(Q33_7) 18. Investment firms
[Question: What types of providers
have to comply with the standards or
- - -
Invest
ment
firms
- - -
Invest
ment
firms
(Q33_8) 18. Financial advisers
[Question: What types of providers
have to comply with the standards or
- - -
Financi
al
adviser
- - - -
(Q34) 19. Has the regulator endorsed
the code of conduct?Yes Yes No Yes Yes No No Yes
(Q35) 20. Does your country have
transparency and disclosure
regulations?
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
(Q36) 21. If so, what is the price
calculation formula mandated for credit
products?
Annual
Percentage
Rate (APR)
Other
price
calculat
Effectiv
e
Interest
There
is no
specific
Annual
Percent
age
Effectiv
e
Interest
There
is no
specific
There
is no
specific
Effectiv
e
Interest
Total
Cost of
Credit
Effectiv
e
Interest
Total
Cost of
Credit
There
is no
specific
8/3/2019 AFI CEMC WG - Member Survey - Final Dec 2011
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(Q37_1) 21A. Origination fee [Question:
If you selected a, b, c, or d, what
specific charges and fees are included
Origination fee -Origina
tion fee
Origina
tion fee
Origina
tion fee
Origina
tion fee- -
Origina
tion fee
Origina
tion fee-
Origina
tion fee-
(Q37_2) 21A. Administration or
documentation fee [Question: If you
selected a, b, c, or d, what specific
- - -
Admini
stration
or
Admini
stration
or
Admini
stration
or
- -
Admini
stration
or
Admini
stration
or
-
Admini
stration
or
-
(Q37_3) 21A. Legal fee [Question: If you
selected a, b, c, or d, what specific
charges and fees are included in the
- - -Legal
fee-
Legal
fee- - - - -
Legal
fee-
(Q37_4) 21A. Service fee (monthly,
transaction, etc.) [Question: If you
selected a, b, c, or d, what specific
- - -
Service
fee
(month
Service
fee
(month
- - - -
Service
fee
(month
-
Service
fee
(month
-
(Q37_5) 21A. Debt collection fees
[Question: If you selected a, b, c, or d,
what specific charges and fees are
- - - - - - - - - - -
Debt
collecti
on fees
-
(Q37_6) 21A. Credit life insurance or
PPI [Question: If you selected a, b, c, or
d, what specific charges and fees are
- - -
Credit
life
insuran
Credit
life
insuran
- - -
Credit
life
insuran
Credit
life
insuran
-
Credit
life
insuran
-
(Q37_7) 21A. Other, please describe
[Question: If you selected a, b, c, or d,
what specific charges and fees are
-
Other,
please
describ
- -
Other,
please
describ
- - -
Other,
please
describ
-
Other,
please
describ
- -
(Q37SPECIFIED_7) 21A. Other, please
describe Specify [Question: If you
selected a, b, c, or d, what specific