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Roadmap for Breakthrough Change
Dr. Joseph A. DeFeo, CEO Juran Global
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My Purpose Today
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1.Re-define Breakthrough 2.Review a Roadmap for
Breakthrough Change3.Breakthrough in Q
Function
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Breakthrough or Breakdown?
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Being Great is a Choice
“To achieve superior quality, the best organizations create breakthroughs faster
than their competitors.”
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Who Was Joseph M. Juran?
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Called the Father of Modern Day Quality Management
Responsible for naming the Pareto Principle
Author on the means to attain organizational breakthroughs in quality
Dr. Joseph M. Juran founded Juran Institute, Inc.
Passed away at 103 years old in 2008
In 1954, the Union of Japanese Scientists and Engineers invited the celebrated author to Japan to deliver a series of lectures. These talks about managing for quality were delivered soon after another
American, W. Edwards Deming, delivered his lectures on statistical quality methods.
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Who is Joe DeFeo?
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“Breakthrough is a departure from the usual, familiar way, into the unknown. It is the
means to be the quality leader. “
What Is Breakthrough?
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Breakthrough is Universal
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“It applies to all cultures, industries, organizations,
products, processes and people.” –
Dr. Joseph M. Juran
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Breakthrough Is Universal
“Dr. Juran first described breakthrough as the means to achieving superiority in Quality to gain market
leadership.”
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“The most decisive factor in the competition for market leadership is
the rate of breakthrough an organization maintains.”
- Joseph M. Juran
Rate of Improvement
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Hold the Gains Diagnose the Cause
Define ProblemReplicate & IdentifyNext Breakthrough
Breakthrough in Organization Structure
Breakthrough in Business Results
Create Project
Tools: Project Charter
SolutionsTools: DOESelection MatrixProcess Control PlanImplementation PlanChange Management Plan
MoreOpportunities
Tools: Project Documentation
New Level ofPerformance
Tools: Process Control Plan
Root Causes
Team DynamicsProcess MappingCause-effect DiagramStratificationScatter Diagram
ToolsPareto AnalysisData Collection PlanBrainstormingHistogram\
Breakthrough in Leadership
Attitude
Breakthrough in Knowledge
Breakthrough in Organization Culture
Breakthrough in Sustainability
Remedy the Cause
Select Problem
Tools: SIPOCVOC Matrix MSATeam DynamicsEffective Meetings
Team
How Does Breakthrough Happen
Big Q
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Focus of Breakthrough Is Evolving
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Enterprise Focus
Process Focus
Product Focus
1950 to today and tomorrow
Results
People Focus
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DRIVERS
Retaining market leadership
Customer requirements Customer dissatisfaction
Loss of market share
Competition Cost pressures
Vision to be the Leader (The Best)
PARTIAL APPROACHES
NewTech
Lean Six
Sigma
Lean
Total Quality
Continuous Improvement
Decide on why you want to change and then what
goals will be set
CMMi
Baldrige
Launch Expand SustainDecide Prepare
The Roadmap for Change
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Communicate:
SuccessesLessons
learnedUpdated
plansNew
techniques
Select pilot projects
Build support infrastructure
Expand SustainDecide Prepare Launch
The Roadmap for Change
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Developlessonslearned
Train Staff & Champions
CompleteProjects
Expand SustainDecide Prepare
Conduct pilot projects
Launch
The Roadmap for Change
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Establish Leadership Steering TeamIdentify Key PlayersEstablish TrainingCreate MetricsCreate On-going Project GuidelinesRegularly Review Projects/Progress to Goals
Build support infrastructure
Expand SustainDecide Prepare Launch
The Roadmap for Change
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Expand to Organization units
Expand projects
Different Teams –Design, Improvement, Control, BPM
Training
Metrics
Expand SustainDecide Prepare Launch
The Roadmap for Change
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Goals Reviews& Audits
PeopleKey
Processes
Expand SustainDecide Prepare Launch
The Roadmap for Change
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Be Leaders, Hang out with CFOSpeak Language of MoneyLearn & Explain the Methodsin Their Language
Breakthrough in Leadership
Attitude
Represent the Customer Quantify Dissatisfaction
Nominate with dataDo it again, and again
Breakthrough in Sustainability
Breakthrough in the Quality Function
Breakthrough in Organization Structure
Develop an effective Q FunctionUnderstand BreakthroughDo not fall to fads with quick fixes
Breakthrough in Knowledge
Create a training planDemonstrate the use of data to drive performanceLink new data discovered to QC/QA
Breakthrough in Organization Culture
Create a change management support plan Communicate project resultsRecognize efforts
Breakthrough in Business Results
Create reward for results not activitiesTake credit wen it is dueChallenge the results to make it real
Big Q
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Breakdown or Breakthrough?
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