8/13/2019 An Integrated STOPE Framework for E-readiness
1/11
1
An integrated STOPE framework for e-readinessassessments
K a A -Osa m , A u mo sen A era s an Saa Ha Ba ryCollege of Engineering, King Saud University, Riyadh S udi Arabia
eywor s e- ea iness assessments, , organizations, ramewor
stracte-Readiness assessments, for countries and organizations, are becoming of increasing importance, as they spec-
i y t e current states rom w ic p anning or in ormation an communication tec no ogy towar supporting sus-
tainable development, should start. This paper is concerned with providing an approach, based on the STOPE strategy,
tec no ogy, organization, peop e, an environment ramewor or con ucting e-rea iness assessments. e approac
views t e previous iterature on e-rea iness assessment t roug t e eye o t e omains, provi ing an integrate
framework of the factors that has been taken into account in such assessments. In the mean time, the approach also keeps
t e ig t on or a ing an integrating ot er potentia actors. n a ition, t e approac intro uces an ana ytica met o
for the assessment of the various factors considered, both individually and collectively, according to the STOPE domains.
The paper also gives an example illustrating the results that can be obtained from using the approach. Finally, the paper
ca s or t e use o t e approac or practica cases to pro uce, ase , rea i e e-rea iness assessment resu tsaccording to a standard approach that supports sound relative evaluations and comparisons
IntroductionUs ng ICT an networ ng t e wor are ecom ng o ncreas ng mportance or susta na edevelopment, thanks to the many resulting benefits including: saving time and cost, exploring newdevelopment opportunities, and paving the way toward building the digital economy and developingt e now e ge soc ety Ba ry, 2006 . A recent stu y y t e Center or Internat ona Deve opment(CID) at Harvard University defined the term e-readiness as the preparedness for the networkedworld (Geoffery, 2002).
According to the United Nations Development Program (UNDP), e-readiness assessments aremeant to guide development efforts by providing benchmarks for comparison and gauging progressSergey, 2004 . T ey e p agnos ng ICT pro ems, a vocat ng requ re ICT c anges, an
developing sound ICT plans. Although most e-readiness assessment studies were performed at thecountry level, for different countries, it has been emphasized that the e-readiness of organizations,n a country, s an ntegra part o t e overa e-rea ness o t at country Lea ng Growt F rms
Series, 2001 and Dawn, 2002).
T e tren towar en anc ng e-rea ness as een emp as ze y t e UN summ t meet ng oSeptember 2000, which issued the widely known UN Millennium Development Goals (MDG)(UN, 2000). It has also been stressed by the Lisbon European summit, held in March 2000 (EC,2000 , an y t e European Commun ty n ts r ve towar t e now e ge soc ety EC wesite). In addition two World Summits on the Information Society were initiated by the InternationalTelecommunications Union (ITU) during the last two years: the first in Geneva, in December 2003;an t e secon n Tun s a, n Novem er 2005 Wor n ormat on summ t we s te .
Although many studies have introduced various e-readiness assessments, as mentioned above,t ese stu es were ase on erent assumpt ons, an nc u e erent actors. T s paper sconcerned with providing a comprehensive framework, for e-readiness assessments, that integratesthe various factors considered in previous studies. For this purpose the paper uses Bakrys STOPE,strategy, tec no ogy, organ zat on, peop e, an env ronment ramewor ; an n t e mean t me,it keeps the light on for adding and integrating other potential factors. The STOPE framework has
been developed and used for the evaluation of different ICT problems, including e-business ande-government p ann ng Ba ry, 2001 an Ba ry, 2004 , n ormat on secur ty management Ba ry,2003), and the emerging enterprise resource planning tools (Bakry, 2005).
T e paper ntro uces an approac concerne w t us ng STOPE or e-rea ness assessments.The approach addresses the integration of e-readiness factors using STOPE, and provides amathematical model illustrating how STOPE based assessments can be evaluated at different levelso eta . App y ng t e approac , t e paper er ves an ntegrate STOPE ramewor or e-rea nessassessments, and provides an illustrative example showing how assessment results can be evaluated.Finally, the paper calls for using the work in the future, as a standard approach, for practical real-lifee-rea ness assessment stu es, as t s wou support soun re at ve eva uat ons an compar sons.
t at ona
omputer
Conference
Saudi Computer
oc ety
An nte-
grated
STOPE
framework
8/13/2019 An Integrated STOPE Framework for E-readiness
2/11
he STOPE Approache STOPE approac ntro uce e ow s concerne w t t e ntegrat on o t e e-rea ness assessment
actors, t e eva uat on o t e ntegrate actors, an t e pract ca app cat on o t e approac .
STOPE Integration of Assessment Factors
e ntegrat on o e-rea ness assessment actors s cons ere to e o t ree eve s. The first is the level of the main STOPE domains, that is the e-readiness strategy, technology,organ zat on, peop e, an env ronment.
T e secon s t e eve o t e su - oma ns, w c are t e ma n ssues ranc ng rom eac o t eain STOPE domains; and
T e t r s t e eve o su -su - oma ns, w c nc u es t e ssues assoc ate w t eac o t esu - oma ns o t e ma n oma ns.
e actors o prev ous stu es on e-rea ness assessments can e mappe upon t ese eve s topro uce an ntegrate STOPE ramewor . In a t on, ot er actors assoc ate w t comp mentaryor emerging new issues can also be mapped and integrated on the framework. This would enable thedevelopment of more comprehensive and more flexible e-readiness assessments on the one hand,an t wou a so contr ute to t e eve opment o t e nee e agree po cy stan ar s or sucassessments on the other. Comprehensiveness and flexibility for such assessments would provide
better results; and policy standards for these assessment to follow would help relative evaluationsan compar sons.
STOPE Evaluation Modele ntegrate actors o t e STOPE ramewor wou nee to e eva uate n v ua y an
collectively. For this evaluation, a mathematical model has been developed, considering the threegeneral levels given above. Each factor, at any level, would be evaluated according to a scale of fivegra es as s own n Ta e 1. T e pract ca resu t ng va ues or t e var ous actors, at erent eve s,would not necessarily be discreet, as they may range between different grades.
Evaluation Grades
0 1 2 3 4
None Poor Average Good Excellent
able 2 introduces the evaluation at the level of the main domains. Each of the five STOPE domainsis indexed, and is associated with a measure and with a weight. Each main domain can beeva uate n epen ent y us ng t e su - oma ns assoc ate w t t. In v ua resu ts or t e ma ndomains can be graphically integrated together by a radar graph of five dimensions representing
STOPE. Collectively, the results of the main domains can be represented by a single value forSTOPE accor ng to t e equat on o Ta e 2. T s s ustrate y t e examp e g ven e ow.
Table 1.T e ve gra esconsidered for
the evaluation
of e-readiness
actors
MEASURES: MAIN DOMAIN LEVEL: STOPE
MAIN DOMAIN Strategy Technology Organization People Environment
SYMBOL S T O P E
INDEX i = 1 i = 2 i = 3 i = 4 i = 5
MEASURE M[1] M[2] M[3] M[4] M[5]
WEIGHT w[1] w[2] w[3] w[4] w[5]
STOPE
MEASURE
5
1
i
i
iMiwSTOPE ][].[
Individualevaluation
One radar graph for STOPE main domainsGRAPHICAL
RESULTS Collective
evaluationOne value for STOPE using equation
Table .Eva uat on
o t e ma n
domains
(STOPE)
8/13/2019 An Integrated STOPE Framework for E-readiness
3/11
Table 3 presents the evaluation at the level of the sub-domains. Each of the five STOPE domains iscons ere to ave a num er o su - oma ns, an eac o t ese su - oma ns s n exe , an sassoc ate w t a measure an w t a we g t. Eac su - oma n can e eva uate n epen ent yusing the lower sub-sub-domains associated with it. Individual results for the sub-domains of acerta n ma n oma n can e grap ca y ntegrate toget er y a ra ar grap o a num er o
mens ons equ va ent to t e num er o su - oma ns assoc ate w t t at ma n oma n. In t sway, each main domain would have its own radar graph. Collectively, the results of each mainoma ns can e represente y one va ue us ng t e equat ons o Ta e 3. T s s s own n t eustrat ve examp e g ven e ow.
Table 4 gives the evaluation at the level of the sub-sub-domains. Each of the five STOPE domainss cons ere to ave a num er o su - oma ns, an eac o t ese su - oma ns s a so cons ere
to have a number of sub-sub-domains, with each of the sub-sub-domains indexed and associatedwith a measure and with a weight. Each sub-sub-domain can be evaluated independently usingower measura e ent t es. In a s m ar manner to t e a ove, n v ua resu ts or t e su -su -
domains of a certain sub-domain of a main domain can be graphically integrated together by a radargraph of a number of dimensions equivalent to the number of sub-sub-domains associated witht at su - oma n. In t s way, eac su - oma n wou ave ts own ra ar grap . Co ect ve y, t eresults of each sub-domains can be represented by a single value using the equations of Table 4.
T e eva uat ons presente n Ta es 1 t roug 4 are o ntegrate nature start ng w t eva uat ongrades, and moving on toward the evaluation of the factors at the various levels, from the STOPEmain domains to the sub-sub-domains. The suggested graphical representation at each level would
ustrate grap ca y t e strengt s an t e wea nesses o t e var ous actors cons ere .
MEASURES: SUB-DOMAIN LEVEL: S / T / O / P / E
MAIN DOMAIN Strategy Tech. Org. People Env.
INDEX j1 j2 j3 j4 j5SUB-
DOMAINS NUMBER J1 J2 J3 J4 J5
MEASURE M[1, j1] M[1, j2] M[1, j3] M[1, j4] M[1, j5]
WEIGHT w[1, j1] w[1, j2] w[1, j3] w[1, j4] w[1, j5]
STRATEGY
MEASURE:S
11
11
1111
Jj
j
jMjwS ],[].,[
TECHNOLOGY
MEASURE: T
21
12
2222
Jj
j
jMjwT ],[].,[
ORGANIZATION
MEASURE: O
33
13
3333
Jj
j
jMjwO ],[].,[
PEOPLE
MEASURE:P
44
144444
Jj
j jMjwP ],[].,[
ENVIRONMENT
MEASURE:E
55
15
5555
Jj
j
jMjwE ],[].,[
Individual evaluationOne radar graph per main
domain: S / T / O / P / EGRAPHICAL
RESULTSCollective evaluation
One value per main domain
using equations
able .Evaluations
of the sub-
oma ns
An nte-
grated
STOPE
framework
3
8/13/2019 An Integrated STOPE Framework for E-readiness
4/11
sing the STOPE ApproachFollowing the above, the STOPE approach enables the development of a generic STOPE frameworkt at can e use or erent e-rea ness assessments. T s s cons ere n t e o ow ng parts o t e
paper, together with an illustrative example.
For pract ca assessments, t e actors o t e su -su - oma ns wou nee to e re ne urt er ntomeasurable entities. These entities may differ according to the target assessment, that is the case
study considered, as explained in the following.
The assessment may be for a country, or it may be for an organization.
I or an organ zat on, t e type o t e organ zat on wou e mportant; s t an ng, e ucat on,or related to other different fields.
e re ne measura e ent t es wou represent t e core o t e pract ca assessment. T ey wou epart of a practical evaluation sheet for the practical case study considered. The sheet may take theform of a fixed questionnaire to be answered independently by the ICT experts concerned, a dynamicquest onna re to e answere t roug nterv ews, or a y r quest onna re t at may nvo ve ot .
STOPE Frameworke eve opment o t e ramewor accor ng to t e a ove approac s a resse ere. F gure 1
illustrates the framework in its basic form, which is explained in the following.
MEASURES: SUB-SUB-DOMAIN LEVEL: S [j1] / T [j2] / O [j3] / P [j4] / E [j5]
MAIN DOMAIN Strategy Tech. Org. People Env.
INDEX k j1 k j2 k j3 k j4 k j5SUB-SUB-DOMAINS
NUMBE
RK j1 K j2 K j3 K j4 K j5
MEASUREM
[1, j1, k j1]
M
[1, j2, k j2]
M
[1, j3, k j3]
M
[1, j4, k j4]
M
[1, j5, k j5]
WEIGHTw
[1, j1, k j1]
w
[1, j2, k j2]
w
[1, j3, k j3]
w
[1, j4, k j4]
w
[1, j5, k j5]
STRATEGY
MEASURE: S [j1]
(J1)
Measures
11
11
1111111
KJkj
kj
kjjMkjjwjS ],,[].,,[][
TECHNOLOGY
MEASURE: T [j2]
(J2)
Measures
22
12
2222212
KJkj
kj
kjjMkjjwjT ],,[].,,[][
ORGANIZATION
MEASURE: O [j3]
(J3)
Measures
33
13
3333333
KJkj
kj
kjjMkjjwjO ],,[].,,[][
PEOPLE
MEASURE:P [j4]
(J4)
Measures
44
14
4444444
KJkj
kj
kjjMkjjwjP ],,[].,,[][
ENVIRONMENT
MEASURE:E [j5]
(J5)
Measures
55
15
5555555
KJkj
kj
kjjMkjjwjE ],,[].,,[][
Individual
evaluation
One radar graph per sub-domain: S [j1] /
T [j2] / O [j3] / P [j4] / E [j5]GRAPHICAL
REPRESENTATIONCollectiveevaluation One value per sub-domain usingequations
Table .Evaluations of
the sub-sub-
domains.
8/13/2019 An Integrated STOPE Framework for E-readiness
5/11
Developing the FrameworkFor eve op ng t e ramewor , t e actors o ten se ecte prev ous e-rea ness assessment stu eshave been considered, together with other complimentary factors.
T ree stu es were assoc ate w t aca em c centers: one n t e USA Geo ery, 2002 , t e ot erin Russia (Sergey, 2004), and the third in the UK (Al-Solbi, 2004); Three studies were supported by international organizations: one was supported by the UNDPUNDP, 2004 , anot er y t e ITU ITU, 2003 , an t e t r y n o ev o t e Wor an
(Mohsen, 2003); Two studies were given by specialized firms: one by McConnell International (McConnellnternat ona , 2002 , an t e ot er y Br ges Br ges, 2002 ;
Two studies were concerned with e-readiness assessments in firms, with each supported by thegovernment concerned (Leading Growth Firms Series, 2001 and Dawn, 2002).
Framework DescriptionThe resulted framework is explained in the following according to the five STOPE domains. Thesu - oma ns an t e su -su - oma ns o eac oma n are a resse .
Leadershi
Plans
TRATEGYS
ICT Basic
Infrastructure
ICT e-ServicesP
rovisionin
Support
ICT:ECHNOLOGYT
Knowled e
General
InfrastructureOrganization
Economy
NVIRONMENTE
Awareness
EducationJobs
ManagementEOPLEP
Cooperation
Management
NRGANIZATIOO
Regulations
Figure 1.T e STOPE
ramewor or
e-readiness
assessment
An nte-
grated
STOPE
framework
5
8/13/2019 An Integrated STOPE Framework for E-readiness
6/11
T e strategy oma n ntegrates t e actors concerne w t uture rect ons, comm tments anplans toward ICT development and utilization. Two sub-domains are considered to be associatedwith this domain: leadership and future development plans. Table 5 provides an account of thisma n oma n, present ng t e su -su - oma ns o eac su - oma n w t exp anat ons towar urt erre nement to ena e t e er vat on o measura e ent t es.
T e tec no ogy oma n ntegrates t e actors concerne w t t e current state o ssues concernew t ICT ac t es. Four su - oma ns are cons ere to e assoc ate w t t s oma n: ICT as cinformation infrastructure, ICT e-services infrastructure, ICT provisioning, and ICT support.In a s m ar manner to t e strategy oma n, Ta e 6 prov es an account o t e tec no ogyoma n, present ng t e su -su - oma ns o eac o ts su - oma ns, w t exp anat ons or urt er
refinement toward obtaining measurable entities.
T e organ zat on oma n ntegrates t e actors re ate to t e current state o ssues concernewith ICT regulations and management. Three sub-domains are considered to be associated witht s oma n: ICT government regu at ons, ICT cooperat on among organ zat ons, an ICT
management. In a s m ar manner to t e a ove oma ns, Ta e 7 escr es t e organ zat ondomain in terms of its sub-domains and sub-sub-domains, with explanations given to the sub-sub-oma ns or urt er re nement towar spec y ng measura e ent t es.
The people domain integrates the factors associated with the current state of issues concerned withICT users an s s. T e oma n s cons ere to cons st o our su - oma ns: ICT awareness,ICT e ucat on an tra n ng, ICT qua cat ons an o s, an management o ICT s s.Table 8 describes the people domain in terms of its sub-domains and sub-sub-domains, with extraexp anat ons g ven to t e su -su - oma ns or urt er re nement towar t e measura e ent t es.
The environment domain integrates the factors associated with the current state of the basicnon-ICT ssues surroun ng an a ect ng t e current state o ICT. T e oma n as our su -oma ns: now e ge, resources an t e economy, organ zat on nc u ng genera regu at ons,
cooperation and management, and the basic non-ICT infrastructure. Table 9 describes theenv ronment oma n n terms o ts su - oma ns an su -su - oma ns, w t extra exp anat ons ot e su -su - oma ns or urt er re nement.
STRATEGY
Directions, commitments and plans toward ICT development and utilization
ISSUE FACTOR EXPLANATION
Priority: e-Business / Knowledge societyVision
Directions / Initiatives
Government
supportPlans / Projects / Funds / Other support
President involvement
Position of ICT managers:CIOsCommitment
E-Business team:Members from all departments /
Reporting to the president
ICT Leadership
ICT Managers /
ResponsibilitiesQualifications / Position (Influence)
Technology (ICT)
Plan
Basic ICT communication & information
infrastructure / ICT e-services infrastructure / ICTprovisioning / ICT support
Organization ICT
Plan
ICT government regulations / ICT cooperation / ICT
management
ICT HR PlanICT awareness / ICT education and training / ICT
qualifications and jobs / Management of ICT skills
Future
Development
Plans
Related Non-ICT
Plans: Environment
Knowledge / Resources and the economy /
Organization / Basic services infrastructure
Table .e-readiness
strategy
issues
8/13/2019 An Integrated STOPE Framework for E-readiness
7/11
TECHNOLOGY
Current state of issues concerned with ICT facilities
ISSUES FACTORS EXPLANATION
Availability
Computers / Fixed telephones / Cellular phones /
High speed lines / Internet / Intranet (fororganizations)
ICT BasicCommunication &
Information
Infrastructure PerformanceInstallation delay / Failures / Speed (Rate)/
Congestion / Delay:Measures
Portals & Webs / G2G services / G2B services /
G2C services: e-TransactionsGovernment
Utilization / Performance:Measures
Portals & Webs / B2G Services /
B2B Services / B2C Services: e-Transactions
ICT e-Services
InfrastructureBusiness /
OrganizationsUtilization / Performance:Measures
Communications / Hardware / Software:Market
size (purchasing)/Imports / Local production(Exports) /
Security products
Products / Market
National language productsICT Provisioning
PerformanceContracts: Utilization / Delivery of products /
Updating and upgrading
StandardsAvailability and use of standards:Local /
National / International
Availability of operation and maintenance
sources: Local / National / International
ICT SupportOperation &
MaintenancePerformance:Measures
Table 6.e-rea ness
technology
issues
ORGANIZATION
Current state of issues concerned with ICT regulations and management
ISSUE FACTOR DESCRPTION
Legal framework for ICT business
Adaptation of ICT technical standards:National /
International
Basic ICT
Regulations
Computer Crimes / Software Piracy
Foreign investment / CompetitionICT Business
Regulation Pricing / Tariffs
Domain name (DN)registrationInternet Services
Regulations Authorization of Internet services providers (ISPs)
Digital Signature / Public key infrastructure (PKI)
ICT Government
Regulations
E-Business
ServicesRegulations
Business transactions / e-Taxation
Knowledge
Sharing for
Innovation
Cooperation: Industrial and professional sector / Education
and research sector (Innovation / Development)ICT Cooperation
Partnerships /
Services
e-Business: Customers / Suppliers / Outsourcing (Value chain
/ Value system):Local / National / International
Measures Evaluation measures
Change Flexibility and adaptation to emerging requirements
Timely service/ Quality Service / Impact of CompetitionQuality
Use of modern management techniques
ICT Management
Cost /
Affordability
Cost of ICT facilities / Cost of access, use and maintenance:
Relative to income.
Table 7.e-Rea ness
organization
issues
An nte-
grated
STOPE
framework
7
8/13/2019 An Integrated STOPE Framework for E-readiness
8/11
PEOPLE
Current state of issues concerned with ICT users and skills
ISSUE FACTOR DESCRPTION
Understanding ICT advantages
Resistance / Adaptability to ICT changeICT literacyICT / Internet use
ICT in general education and trainingEducation System
Support ICT and Internet access in education and traininginstitutions / e-Learning
ICT Awareness
Media Support ICT in the public media
Programs and graduates: School level / University level /
Professional level / TrainingICT Qualifications
Support: ICT facilitiesICT Education &
Training
e-Education /
e-LearningOn-line courses at all levels
JobsICT skills in ICT jobs / ICT skills in non-ICT jobs /
Non-ICT skills in ICT jobsICT Qualifications
& JobsSkills Availability of ICT skills / Need for ICT skills:Matching
Performance Productivity of ICT skillsManagement of
ICT Skills Satisfaction Retaining ICT skills
Table .e-Readiness
people
issues
ENVIRONMENT
Current non-ICT issues surrounding and affecting the current state of ICT
ISSUE FACTOR DESCRPTIONIdentity and profile
Literacy: Technology / ICTCulture
Knowledge of English
Quality of the education system
Science and technology: Schools / Universities
Knowledge
Education &Training
Research and development: Technology parks &incubators
Natural Resources Availability / Value
Revenues /Profitability
Productivity / Profitability
Trade Import / Export
Resources &
EconomyIncome
Income per capita / Income relative to cost of living:Standard of living
Rule of lawGovernmentRegulations Business opportunities
Cooperation Local / National / International
Impact of culture on work:Positive / Negative
Technological development and change:Acceptance /Response
Use of modern management techniques
Organization
Management
Retaining Skills
Infrastructure Basic services:Electricity / Transportation / Postal System / Health care
Table9.e-Rea ness
environment
issues
8/13/2019 An Integrated STOPE Framework for E-readiness
9/11
An Illustrative ExampleAn illustrative example on the use of the above framework for practical e-readiness assessments isg ven ere. T e examp e cons ers t e ve ma n STOPE oma ns an t e su - oma ns assoc atewith each main domain. Table 10 illustrates the domains and the sub-domains considered. Eachsub-domain is assigned a value representing its measure according to the grades of Table
1, an anot er va ue g v ng ts we g t, t at s ts re at ve mportance. In a t on, or everymain domain, values are concluded from the values and weights of the sub-domains, using theequations of Table 3. Weights are also assigned to the main domains, and a value representing thestate o t e STOPE ramewor , s conc u e us ng t e equat on o Ta e 2. T e su -su - oma nsare not considered in the example, as these can be related to their sub-domains in the same waysub-domains are related, in the example, to the main domains. igures 2-a through 2-f illustratet e resu ts o t e examp e us ng t e ra ar grap . T e g t ne n t e grap s represents t e eareference state, while the heavy line gives the assessment.
F gures 2-a t roug 2- ustrate t e resu ts o t e examp e us ng t e ra ar grap . T e g t ne nthe graphs represents the ideal reference state, while the heavy line gives the assessment.
F gure 2-a prov es t e overa e-rea ness assessment o t e ve STOPE oma ns. Figure 2-b gives the assessment of the strategy domain according to its two sub-domains: the
ICT leadership and the ICT development plans. F gure 2-c s ows t e assessment o t e tec no ogy oma n cons er ng ts our su - oma ns:ICT basic infrastructure, ICT e-services infrastructure, ICT provisioning, and ICT support. Figure 2-d presents the assessment of the organization domain considering its three sub-domains:ICT regu at ons, ICT cooperat on, an ICT management. Figure 2-e provides the assessment of the people domain considering its four sub-domains: ICTawareness, ICT education and training, ICT qualifications and jobs, and the management of ICTs s. Figure 2-f shows the assessment of the environment domain considering its four sub-domains:knowledge, resources and the economy, organization, and the general infrastructure.
The differences between the light lines and the heavy lines in the graphs illustrate the relativestrengths and weaknesses of the various domains and sub-domains.
Conclusions and Future WorkThe STOPE framework for e-readiness assessment introduced in this paper has been built accordingto a multi-level integrated approach based on five main distinct domains. The framework enjoyst e eature o compre ens veness n ntegrat ng t e var ous re ate actors o suc assessmentsover the main domains of STOPE. The framework is also flexible in allowing modifications of
e-Readiness Illustrative Example
SUB-DOMAIN DOMAINDOMAIN
M w M w
ICT leadership 2 0.5Strategy
ICT future development plans 3 0.52.5 0.25
ICT basic infrastructure 3 0.30
ICT e-services infrastructure 1 0.30
ICT provisioning 3 0.20Technology
ICT support 2 0.20
2.2 0.2
ICT regulations:government 2 0.4
ICT cooperation 1 0.35Organization
ICT management 1 0.25
1.4 0.2
ICT awareness 1 0.25
ICT education and training 2 0.35
ICT qualifications and jobs 2 0.2People
Management of ICT skilled 2 0.2
1.75 0.2
Knowledge 2 0.25
Resources and economy 4 0.4
Organization 2 0.2Environment
General Infrastructure 3 0.2
3.1 0.15
OVERALL GRADE 2.16 / 4
Table 10.e-Readiness
evaluation
resu ts: an
ustrat ve
exampleconsidering
domains
an su -
oma ns,
w t equa
weights
An nte-
grated
STOPE
framework
9
8/13/2019 An Integrated STOPE Framework for E-readiness
10/11
0
t e actors un er STOPE to matc w t t e requ rements o t e case-stu y cons ere , w et era country or an organization associated with a specific field, such as banking, education or other
erent e s. It s a so ex e w t regar s to respon ng to c ange, t at s to emerg ng newactors t at nee to e ncorporate w t n t e ramewor n t e uture. In a t on, t e ramewor
is also distinguished for its measurability, as it provides interrelated measures for the factors
cons ere at erent eve s, w t we g ts t at re ect t e r re at ve mportance.
Because of its distinct features, the framework represents a potential standard for e-readinessassessments ot or countr es, an or organ zat ons n erent e s. T e use o t e rameworwou not on y prov e e-rea ness assessments ase on soun eatures, ut t wou a so e pfair comparisons between different studies. The framework is recommended for considerationy organ zat ons concerne w t ICT stan ar s t at support sustaina e eve opment t roug
enhancing preparedness for the networked world.
References
Al-Solbi A (2004), Evaluating and improving e-readiness assessment methods and tools: Questionnaire will be distributed in the
ng om o au ra a , n vers ty o ast ng a, orw c , .
a ry . ., a ry . . , strateg c v ew or t e eve opment o e- us ness , nternat ona ourna o etwor anagement,
ol.11, pp.103-112.
a ry . . , eve opment o secur ty po c es or pr vate networ s , nternat ona ourna o etwor anagement, vo . pp.
203-210.
0
1
2
3
4
ICT education &
ICT awareness
ICT ICTobs
Figure 2-e. People
0
1
2
3
4
Leadershi
ICT Plans
Figure 2-b. Strategy
0
1
2
3
4
ICT re ulations:
ICTMana eme
ICT
Coo erati
Figure 2-d. Organization
0
1
2
3
4
ICT basic
ICT e-services
ICTProvisioni
ICTSu or
Figure 2-c. Technology
0
1
2
3
4
Resources &
General infrastructure
Knowled e Or anizati
Figure 2-f. Environment
0
1
2
3
4
Strate
Environme Technolo
Figure 2-a. STOPE
Or anizatioPeo l
Figure 2.e-Readiness
assessment
results: an
examp e at t e
su - oma n
eve
8/13/2019 An Integrated STOPE Framework for E-readiness
11/11
a ry . . , eve opment o e-government: v ew , nternat ona ourna o etwor anagement, vo . o. pp.
- .
Bakry S. H. , Bakry A. H. (2005), Enterprise resource planning: a review and a STOPE view, International Journal of Network
anagement, vo . pp. - .
a ry . . , rans ormat on to t e now e ge oc ety , ng u az z u c rary, ya , au ra a, n ra c .
r ges , e- ea ness assessment: w o s o ng w at an w ere: an open content report , ttp: www. r ges.org.
Dawn J, Peter B, and Jasbir D. (2002), Government support for e-readiness of small and medium sized enterprises(SMEs), Proceedings
t e t awa nternat ona on erence on ystem c ences, omputer oc ety.
arc , uropean summ t n s on, ortuga .
uropean commun ty, ttp: www.europa.eu. nt.
Geoffery S, Carlos A, and Jeffrey D. (2002), The networked readiness index: measuring of nations for the networked world, Center for
nternat ona eve opment at arvar n vers ty; assac usetts, .
nternat ona e ecommun cat on n on , or te ecommun cat on eve opment report , eneva, w tzer an .
ea ng rowt rms er es , e w s om exc ange e- us ness rea ness assessment , ueen s r nter or ntar o, ntar o,
anada, http://www.ontariocanada.com.
c onne nternat ona , ea y net go: partners ps ea ng t e g o a economy , ttp: www.mcconne nternat ona .com.
o sen , c ae , runo , ve . , : - ea ness ssessment eport , ompson ress, n o ev, or an ,
http://www.infodiv.org.
Sergey S. (2004), Russia e-readiness assessment, Institute of Information Society, Moscow, Russia, http://www.russia-gateway.ru/
n ex.p p.
The United Nations Development Program (2004), ICT for Development, http://www.undp.org.
UN (September 2000), UN MDG: Millennium Development Goals, http://www.developmentgoals.org / http://www.unmillenniumproject.
.
or n ormat on summ t, ttp: www. tu.org.
An nte-
grated
STOPE
framework
1