Mess Management @ IIT Madras
Group #8• Siddhesh Godbole (CE10B079)• Nijansh Verma (CE10B082)• Hansraj Roj (CE10B087)• Kumar Neelotpal Shukla (CE10B090)• Manish Kumar Shakya (CE10B091)• Rounaque Saxena (CH10B090)
MS3910 | Principles of Management 1
Motivation• Consisting of more than five thousand students, one
of the most massive tasks of the hostel management of IIT Madras is to take care of the dining needs of its students.
• They along with the Executive Wing of the institute consisting of Students’ General Secretary and Hostel Affairs Secretary appoint caterers to take charge of this.
• We, as part of this course of management, studied the current caterers, how they manage, what their staff consists of and how their operations work.
MS3910 | Principles of Management 2
MS3910 | Principles of Management 3
RR Caterers
• Total: 72
• Supervisors: 4
• Cooks: 4
• Cooking Assistants: 18
• Other Staff: 46
Number of People Working
MS3910 | Principles of Management 4
SK Caterers
• Total: 71
• Supervisors: 8
• Cooks: 4
• Cooking Assistants: 15
• Other Staff: 44
Number of People Working
ISS Caterers
• Total: 84
• Supervisors: 8
• Cooks: 5
• Cooking Assistants: 20
• Other Staff: 51
MS3910 | Principles of Management 5
Number of People Working
MS3910 | Principles of Management 6
Site
Manager
• Senior Supervisor
• Mess Supervisors
• Housekeeping Supervisor
Supervisors
• Service Staff
• Cashiers
• Cooks
• Housekeeping
Mess Workers
Geographical Departmentalization
MS3910 | Principles of Management 7
Functional Departmentalization
Assistant managers and supervisors have been given specialized tasks to perform
• Accounts - cashiers• Purchase Manager – acquisition and
storekeeping• Admin - arranges residence for workers • HR - staff recruitment• Operations – managers• Finance Manager
MS3910 | Principles of Management 8
Job Design
• Managers• Assistant Managers/ Supervisors• Cooks• Cooking Assistants• Housekeeping
MS3910 | Principles of Management 9
4 4
18
46
8
4
15
44
8
5
20
51
Supervisors Cooks Cooking Assistants Housekeeping
RR SK ISS
Source: Mess Manager Interviews
Job Design
MS3910 | Principles of Management 10
Acquisition of
Raw Material
Cooking
Dining
Hours
Waste
Disposal
MS3910 | Principles of Management 11
Acquisition
of Raw
Material
Cooking
Dining
Hours
Waste
Disposal
All material is bought on a yearly contract with monthly payments and is delivered on a 15 day basis
MS3910 | Principles of Management 12
Acquisition of
Raw Material
Cooking
Dining
Hours
Waste
Disposal
Cooking starts 2 hours before the Mess timings on the direction of the Cooks employed.
MS3910 | Principles of Management 13
Acquisition of
Raw Material
Cooking
Dining
Hours
Waste
Disposal
Buffet System, Cleanliness at all tables, Dishwashing and Collection of Leftovers
MS3910 | Principles of Management 14
Acquisition of
Raw Material
Cooking
Dining
Hours
Waste
Disposal
Bio-gas Plant Decomposition, Underground pit, Donation of food to Orphanage (SK and ISS)
MS3910 | Principles of Management 15
Managerial Decisions and Problems
• Menu and Prices – Higher authorities and Institute Mess Committee
• Production cost calculated per kg and profit calculated per 250 gm (serving size)
• Decisions related to crunch situations• Water Shortage – Local Supervisors• Sudden Turn up of students- Local Supervisors
• Problems• Irregular Water Supply• Electrical Issues• Dysfunctional Boilers
MS3910 | Principles of Management 16
Employee Situation
• Supervisors – 40 years of age and experienced• Cooks – Mostly from Bihar and West Bengal• Mess Workers – Natives or from North-Eastern
States• Housing mostly done in Velachery and Taramani
Position Pay Package (in Rupees per month)
Manager 25,000
Senior Cook 20,000
Cook 12,000 - 15,000
Cooking Assistant 8,000 – 10,000
Housekeeping Staff 6,000
Service Boys 4,000 – 5,000
MS3910 | Principles of Management 17
IITM
Mess
Threat of
New
Entrants
Threat of
Substitutes
Bargaining
Power of
Buyers
Bargaining
Power of
Supplier
Current
Rivalry
Porter’s Five Forces
MS3910 | Principles of Management 18
IITM
Mess
Threat of
New
Entrants
Threat of
Substitutes
Bargaining
Power of
Buyers
Bargaining
Power of
Supplier
Current
Rivalry
Porter’s Five Forces• High – New Entrant
with a good quotation
MS3910 | Principles of Management 19
IITM
Mess
Threat of
New
Entrants
Threat of
Substitutes
Bargaining
Power of
Buyers
Bargaining
Power of
Supplier
Current
Rivalry
Porter’s Five Forces• High – New Entrant
with a good quotation• Low – Compulsory for
students hence no substitute
MS3910 | Principles of Management 20
IITM
Mess
Threat of
New
Entrants
Threat of
Substitutes
Bargaining
Power of
Buyers
Bargaining
Power of
Supplier
Current
Rivalry
Porter’s Five Forces• High – New Entrant
with a good quotation• Low – Compulsory for
students hence no substitute
• High – Profit for 5000 students hence institute can bargain
MS3910 | Principles of Management 21
IITM
Mess
Threat of
New
Entrants
Threat of
Substitutes
Bargaining
Power of
Buyers
Bargaining
Power of
Supplier
Current
Rivalry
Porter’s Five Forces• High – New Entrant
with a good quotation• Low – Compulsory for
students hence no substitute
• High – Profit for 5000 students hence institute can bargain
• Low – Variety of markets
MS3910 | Principles of Management 22
IITM
Mess
Threat of
New
Entrants
Threat of
Substitutes
Bargaining
Power of
Buyers
Bargaining
Power of
Supplier
Current
Rivalry
Porter’s Five Forces• High – New Entrant
with a good quotation• Low – Compulsory for
students hence no substitute
• High – Profit for 5000 students hence institute can bargain
• Low – Variety of markets
• High – Price differences not much hence intense rivalry among caterers
MS3910 | Principles of Management 23
Ideation in the Organization
• Method Adopted - The staff will keep the food ready in bowls. The students need to come and take away the bowls.
• Advantages –• Less time consuming and faster movement
of queues• Minimization of food wastage• Staff need not be present at all times at the
serving tables
MS3910 | Principles of Management 24
Conclusions
• Well Organized Structure• Well Planned and proper utilization of
resources• Efficient system of waste management• Proper ethics being followed• Ideation encouraged• Employee Satisfaction• Fine Leadership• Rigid Boundaries
MS3910 | Principles of Management 25
THANK YOU !!