Alex Smith
14 Stonehouse Way
Cirenceter
Glos
GL7 1SW
05 January 2010
Dear Alex,
RE: Employment
Thank you for your job application to our restaurant. I have looked over your CV, and
I am very impressed with your previous experience in catering. I would like to arrange
an interview with you on Saturday 16th January 2010 at 4pm, so that we can discuss
the role further.
In addition, on the date of the interview, please could you bring in your original
recipe and ingredients so that you can prepare a sushi dish for tasting. Also, please
bring your National Insurance Card, reference details and previous employer details.
Please let me know on 01285 689210 if this time is not suitable for you. I look forward
to hearing from you in the near future.
Yours sincerely,
Michael Wong
Manager
Twenty Twenty Sushi
20 Castle Street
Cirencester
Gloucestershire
GL7 1EP
Tel: 01285 644210
E-mail: [email protected]
Twenty Twenty
Questionnaire
Please take the time to fill in this questionnaire, as this will help us strive for the
best service as possible. You will also receive a 10% discount on all dish orders!
Personal details and information
First Name
Surname
Address
Town
How often do you dine at Twenty Twenty?
Rarely Occasionally Often
Ratings
Please circle a number on the following: (1 = Poor, 5 = Excellent)
Customer
Service 1 2 3 4 5
Food
Quality 1 2 3 4 5
Restaurant
Interior 1 2 3 4 5
Additional feedback
What positive or negative things do you have on our customer service?
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What positive or negative things do you have on our food quality and
presentation? ..........................................................................................................
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Complete
this for a 10%
discount!
Twenty Twenty
Questionnaire
What positive or negative things do you have on our overall restaurant
interior? ....................................................................................................................
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Food
Are there any particular dishes you enjoy from Twenty Twenty?
Yes No
If yes, what dish(es) do you like and why? .........................................................
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Would you recommend our dishes to your friends and family?
Yes No
Finally..
Is there anything you would like to see improved? (eg. Food)
Thank you for taking the time to complete questionnaire! Please hand this in
to staff.
Twenty Twenty Sushi, 20 Castle Street, Cirencester, Glos, GL7 1EP
twenty twenty
sushi bar
Brand New Menu
Twenty Twenty is proud to announce it’s new and
improved menu! We have worked hard for the
past few weeks, collecting reviews and comments
from all of you.
In our new menu, we have added new dishes that
have been inspired from East Japan. Our sushi is
jam packed full of flavours and different fish, that
will make your taste buds go on fire!
Our newest type of sushi choice is the Oshizushi,
which is very popular in the city of Osaka. We
make our sushi the traditional way with the best
ingredients, like they do in Japan.
We’re very pleased with our menu, and we know
you will be too. Come on in, and experience our
authentic Japan sushi. You won’t be disappointed!
New Chef!
We’ve had a really
successful last twelve
months, and now it’s just
going to get better!
A new chef has joined
our team, welcome
Kanzo, who has
previously lived in Japan
but is now living in
England to pursue a
cooking career,
specialising in Japanese
cuisine and sushi.
Welcome Kanzo!
VAT Increase
Just a reminder about
the recent news on VAT.
The VAT is being raised
back to 17.5%.
“VAT is set to return to
17.5% in the new year
after being reduced to
15% on 1 December
2008.”
Please go to bbc.co.uk
and the business section
for more information.
An expansion? You decide..
Our business partners have given us some exciting
news recently. A building on Sheep Street is up for
rent, and our partners have already applied for the
building. We are thinking of setting up another
Twenty Twenty sushi bar there as it would be a
perfect opportunity for us to expand and maximise
our potential. We really think we can make this
happen, and by exposing our brand, our
reputation as the best sushi bar in Gloucestershire
will come true.
However, we’ll leave the decision up to you.
Expand or not to expand? We shall be waiting for
your views.
Twenty Twenty Sushi
20 Castle Street, Cirencester, Glos, GL7 1EP
Tel: 01285 644210
E-mail: [email protected]
January 2010
Twenty
Twenty Sushi
Want to try something different? Sushi.
Do you want to try
something from the Far
East? How about Sushi?
At Twenty Twenty, we
make the best Sushi in the
country. It’s rare to find
restaurants that serve
tasty and well-prepared
sushi on a daily basis.
We specialise in
Japanese style Sushi that
you’ll never forget, as it
tastes so good!
Popular Dishes..
Dynamite roll Contains fresh
yellowtail fish
and vegetables.
Spider roll Contains fried
crab and
vegetable filling.
Discount Voucher
Present this voucher to
receive a 20% discount
on orders over £15!
Valid till: 15/02/10
Twenty Twenty
20 Castle Street
Cirencester
Glos
GL7 1EP
Communication with
customers
This presentation will be about how
we use different communication
methods to reach our customers.
About Twenty Twenty
• Twenty Twenty is a sushi restaurant in Cirencester, running since 2005.
• We prepare many sushi dishes everyday to a wide variety of people, especially those who haven’t tried it before.
• Our sushi is inspired and prepared by the most experienced chefs.
• Everything is fresh and cooked on the day you eat it.
Business Letter
• The business letter is a formal way
to contact people, including
customers and staff.
• It is a very effective way to keep in
touch with another person and
remains popular today. However,
other electronic methods such as
emails are becoming more
common.
Newsletter
• A newsletter is a useful document which can be used to inform customers and staff about company news and updates. It can also promote and advertise the company.
• Paper newsletters remain popular today, although online newsletters now exist, which means people can view them online.
Flyer
• A flyer can be used to advertise
an organisation by placing smaller
amounts of information on them.
They are often included inside
newspapers.
• If designed well, they can attract
the reader’s attention to serve its
purpose.
• They are effective and they can
be easily handed out to people.
Questionnaire
• A questionnaire can be
used to gather customer
and staff input.
• Questionnaires provide
feedback from
customers, and tell the
company how they can
improve.
• They can simply be
‘yes/no’ questions or
require longer answers.
Website
• Having a website is an
effective way to get your
company name out.
• Since a lot of people have
the internet, customers
and visitors can visit the
website to get all sorts of
information.
• Click here for our site!
Communication methods
• There are many other ways to communicate to
customers and staff. Such as:
� Radio adverts
� TV Adverts
� Use of e-mail
� Fax / Telephone / SMS
� Posters or notice boards
� Business cards
� Internet adverts or pop-ups
Importance of
communication
• Communication is vital within any company, to make sure customers are aware of what’s happening if something new comes up.
• It’s also important that staff receive messages from a company, whether it’s through the post or email, so they are always updated.
• Communication can be much easier today, since we have more technology.
Summary..
• There are endless ways to communicate with staff and customers.
• All kinds of communication methods are vital, whether it’s promoting a company or talking to an employee.
• In our company, we use the following:� Business letter
� Newsletter
� Flyer
� Questionnaire
� Website and presentation