2 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Agenda
I. The Evolution from Labor Arbitrage to Digital Service Delivery
II. Speed & Quality as the New Value Drivers for Growth
III. Intelligent Automation Builds the Foundation for the Cognitive Enterprise
IV. The Rise of Digital Labor
Gerry Leitão Capgemini, Vice President
Managed Services Platform Technologies & Capabilities Leader Gerry Leitão is a global technology leader and visionary with over 20 years’ experience in delivering impactful business transformation and results to his clients. As the leader of Capgemini’s managed service platforms he is focused on disruptive trends such as DevOps, and rapid technology advances in areas like Autonomics, Cognitive Computing and Machine Learning and their impact on service providers and clients. He is continually evaluating, educating and integrating new capabilities into Capgemini’s managed service delivery platforms to enable Capgemini and its clients to capitalize on market disruption and new technologies.
3 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
AM in-a-Box Continuous
Improvement
Transition
Real-Time Dashboards Capgemini Lean Foundations
Technology Office
Service Delivery Automation is the New Platform
Autonomic Systems Management
Business Process Focus
Integrated Program Office Innovation
as a Service
Digital
Cloud
Analytics
Innovation Accelerators
Social
Autonomics
next GEN Platform
New Buyer Expectations Cognitive Computing
DevOps
Capability on
Demand
Business Outcomes
Speed
Artificial Intelligence
Natural Language
Processing
Output Based Testing
4 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Industry Viewpoints on Autonomics
Business management consultant McKinsey & Company forecasts that by 2025, automation technology innovations will assume control over tasks that are now performed by 250 million knowledge workers worldwide, freeing the remaining work force to devote their time and energy to more creative pursuits.
By 2018, 30% of our interactions with technology will be through "conversations“ with smart machines. – Gartner
According to IDC, by 2018 half of all consumers will interact with services based on cognitive computing on a regular basis.
§ 78% said delays within IT Support negatively impact productivity
§ 60% describe their interactions with IT support as time consuming
§ 48% said these interactions are frustrating - CIO Insight Survey, April 2015
5 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Automation Impact to drive a “Step Change” in the Speed and Quality of Execution
2015 2016 2017 2000
Machine Learning
Natural Langue Processing
Digital Assistants
AI
Technical Monitoring
Scripting Manual Testing
Manual Process Execution
Application Performance Management (APM)
Process Automation & Orchestration
Automated Testing
DevOps
Global Delivery Labor Arbitrage
Digital, Cloud & Big Data
The Tipping Point to drive
Autonomic & Cognitive Adoption
Operational Excellence
Speed & Quality of
Execution
6 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Robotics RPA
Islands of Automation
DevOps Virtual Engineer
Testing
Service Delivery Automation
Scripting
Monitoring
Swivel Chair
Orchestration Cognitive
Computing
Capgemini Autonomics
7 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Intelligent Automation
Auto Build
Auto Test
Auto Discover
Auto Diagnose
Auto Monitor Auto Deploy
Auto Scale
Auto Provision
Auto Secure
Auto Heal
8 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Automating across our Managed Services Stack
Autonomics is woven into all three layers of the Capgemini Managed Services Stack: Business Process Services, Application Services and Infrastructure Services
Targeted Impact
Application Services
Aut
onom
ic
Syst
em M
anag
emen
t Ec
osys
tem
Business Process Services
40%
Supply Chain Management (SCM)
Human Capital Management (HCM)
Procurement (S2C), GRC
Customer Experience
Product Management
Finance Transformation
60+%
PRIVATE HYBRID PUBLIC
Infrastructure Services
• Smart • Predictive • Automated • Digital • Ecosystem 40%
9 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Building a Digital Engineer
ACT
Auto Heal & Remediate
• Communicate, Think, & Learn • Act • Sense Foundational Engineer Capabilities
Auto Monitor & Diagnose
Digital Assistant Digital Assistant
Digital Engineer
10 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Our future workforce will include Digital Engineers
Labor Based SDM
Mary
SAP Lead
Raj DB & Middleware
Sue SAP Basis Lead
John
FICO Sr. Con
Lisa
SD Cons
Vijay
FICO
Digital Engineer
Tibco Con
Harry
Tibco
Digital Engineer
Basis Eng Ashok
DBA Joe
DBA
Digital Engineer
Security & Authorizations
Digital Engineer
Basis
Digital Engineer
Future ADM Staffing Model
Digital Engineer Service Catalog
SAP FICO, MM, SD…, Digital Engineer
Basis Basis Digital Engineer
Security Security Digital Engineer
DBA Oracle, SQL Digital Server
Middleware Tibco Digital Engineer
... …
… …
SD
Digital Engineer
11 Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
The Value of Autonomic System Management (ASM)
Seconds to Minutes
Autonomic Systems Management (ASM)
Auto Monitor
Auto Diagnose
Auto Heal
90% Improvement in MTTR 90% Improvement in IT Effectiveness
Current Approach Without Automation
Major Incident
Engage
Triage Repair
Alerts
Days to Weeks
Ineffective IT Service
60% Improvement in MTTR 75% Increase in IT Effectiveness
Minutes to Hours
Deep Monitoring & Diagnostics
Repair
Auto Monitor
Auto Diagnose
The information contained in this presentation is proprietary. Copyright © 2015 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion.
Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.