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The benefits of virtualization to IT organizations and the businesses they support include simplified IT management based on common software administration and maintenance, a reduced hardware footprint that lowers power consumption, capital equipment costs and operational expense, enhanced scalability to accommodate growth, rapid response to competitive threats and changing business requirements, increased reliability, availability and more robust disaster recovery.

This white paper describes Avaya Aura Virtualized Environment, Avaya Aura UC applications installed on a VMware vSphere virtualized infrastructure.

Avaya Aura Virtualized Environment Leveraging any compatible VMware data infrastructure, the Avaya Aura

Virtualized Environment extends virtualization to support full UC collaboration

and meets the customer demand to run Avaya applications on VMware-

certified customer-owned servers.

Existing Avaya Aura customers can utilize their own VMware architecture to

upgrade the Avaya Aura Platform to the latest release. For customers who need

additional capacity or application interfaces, Avaya Aura on VMware offers

flexible expansion options. And, customers who want to migrate to the latest

collaboration solutions will find the Avaya Aura Virtualized Environment an easy

way to add the full Avaya Aura collaboration and mobility features with a reduced

hardware footprint.

Virtualized Environment Applications The Avaya Aura Virtualized Environment supports these components:

• Avaya Aura Communication Manager (simplex and duplex)

• Avaya Aura Session Manager

• Avaya Aura System Manager

• Avaya Aura Presence Services

• Avaya Aura Application Enablement Services (AES)

• Avaya Aura Utility Services avaya.com | 1

Avaya on VMware Resource GuideAvaya Aura® and Customer Experience Virtualized Environment

Table of Contents

Avaya Aura® Virtualized

Environment ................................ 1

Virtualized Environment

Applications ................................ 1

VMware Features and

Requirements .............................. 2

Avaya Virtual Application

Manager ........................................ 3

IP Office ........................................ 3

Learn More ................................... 3

Appendix ...................................... 4

VMware Feature

Compatibility .............................. 5

Avaya Mentor Videos .............. 6

References .................................. 6

avaya.com | 2

• Avaya Aura WebLM Standalone (WebLM)

• Avaya Secure Access Link (SAL)

• Avaya Aura Messaging

• Communication Manager Messaging

• Avaya Aura Conferencing

• Avaya Session Border Controller for Enterprise

Additionally Avaya offers Customer Experience Virtualized Environment

(CEVE) which includes the following Call Center Applications as virtual

appliances for VMware installation.

• Avaya Call Center Elite (with Communication Manager)

• Avaya Call Center Elite Multi-Channel

• Avaya Aura Experience Portal

• Avaya Call Management System (CMS)

Deployment into the blade, cluster, and server (hardware)* is managed by

vCenter or vSphere on a customer-provided infrastructure with VMware

including VMware licenses. Software is delivered as a pre-packaged virtual

appliance; the vAppliance contains application software and a Guest Operating

System (GoS), pre-installed VMware tools for deployment on VMware ESXi 5.x,

pre-set resource configuration details for RAM and CPU reservations, storage

requirements, NIC, and other settings.

The vAppliance template is built with configuration values that optimize

performance for the suggested maximum number of users. Modifying these values

can have a direct impact on performance, capacity, and stability of the virtual

machine. A minimum patch level may be required for each supported application.

VMware Features and RequirementsAll Avaya Aura products are VMware ready; therefore, each has received

VMware’s highest level of endorsement. At a minimum, the Avaya Aura

Virtualized Environment requires VMware vCenter Server 5.x, VMware vSphere

Client 5.x, and VMware ESXi 5.x Host, and supports a number of VMware

features, including:

• VMware High Availability (HA): When VMware HA has been configured on an ESXi

host on which an Avaya Aura Application virtual machine is installed, VMware HA

moves Avaya Aura Applications to a standby host if the ESXi host fails.

• VMware vMotion: A process known as a hot-migration, this feature enables

real time migration of running virtual machines from one ESXi host to another

with zero downtime, resulting in continuous service and transaction integrity.

* VMware supported hardware components and configurations should comply with VMware’s detailed

compatibility guide and all servers must be VMware hardware certified.

avaya.com | 3

• Storage migration using vMotion: A VMware feature that moves virtual

machine disk files from one data storage location to another, this feature

minimizes end user disruption during migrations.

• VMware Snapshots: The snapshot feature preserves the state and data of a

virtual machine at a specific point in time.

• Deployment Guides: The deployment guides offer details as to how to best

utilize Snapshot within the VMware environment.

Avaya Virtual Application ManagerAvaya Virtual Application Manager is a virtual application, compatible with

vSphere 5.x, that provides a simple, easy-to-use, management interface for

installing and maintaining Avaya Aura virtualized applications. It is designed to

support installation of any Avaya Aura Virtualized Environment (Release 1) and

Customer Experience Virtualized Environment (Release 2) applications.

IP OfficeRelease 9.1 of IP Office Server version is also available as a OVA file for

installation onto VMware operating environments. IP Office now supports ESXi

5.5. For more information see IP Office Release 9.1 Sales Toolkit

Learn MoreFor detailed information about the Avaya Aura Virtualized Environment,

please see the appendix included with this white paper.

avaya.com | 4

Appendix

Note: Interaction Center and POM have been tested with VMware and can be installed in a VMware system

(ESXi 5.5), they do not offer OVA files for download.

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VMware Feature Compatibility Steps for the deployment of the Avaya Aura vAppliances based on VMware

ESXi version 5 can be found in the individual application deployment guides

listed below. Visit the Avaya Support website at http://support.avaya.com

for documentation, product notices, and knowledge articles.

• Avaya Aura Virtualized Environment Solution Description

http://downloads.avaya.com/css/P8/documents/100167559

• Avaya Aura Communication Manager Deployment Guide

https://downloads.avaya.com/css/P8/documents/100171633

• Avaya Aura Session Manager Deployment Guide

https://downloads.avaya.com/css/P8/documents/100171689

• Avaya Aura Presence Services Deployment Guide

https://downloads.avaya.com/css/P8/documents/100171666

• Avaya Aura System Manager Deployment Guide

https://downloads.avaya.com/css/P8/documents/100167516

• Avaya Agile Communication Environment (ACE) Deployment Guide

https://downloads.avaya.com/css/P8/documents/100167550

• Avaya Aura Application Enablement Services (AES) Deployment Guide

https://downloads.avaya.com/css/P8/documents/100171734

• Avaya Aura Utility Services Deployment Guide

https://downloads.avaya.com/css/P8/documents/100171656

• Avaya Aura WebLM Deployment Guide

https://downloads.avaya.com/css/P8/documents/100167520

• Avaya Secure Access Link Virtualization Deployment Guide

https://downloads.avaya.com/css/P8/documents/100167509

• Avaya Virtual Application Manager Deployment Guide

https://downloads.avaya.com/css/P8/documents/100179597

• Avaya Aura Messaging Deployment Guide

https://downloads.avaya.com/css/P8/documents/101004771

• Avaya Aura Conferencing Deployment Guide

http://support.avaya.com/css/P8/documents/100182326

• Communication Manager Messaging Deployment Guide

http://support.avaya.com/css/P8/documents/100180526

• Avaya Session Border Controller for Enterprise

http://support.avaya.com/css/P8/documents/101001301

avaya.com | 6

Avaya Mentor Videos Visit the Avaya Mentor Videos website at: http://www.youtube.com/AvayaMentor and

enter “virtual appliance” in the search channel field to view the list of available videos or

click on the video links below.

• Avaya Aura Communication Manager Virtual Appliance

http://www.youtube.com/watch?v=98WHdOCFWEo&feature=plcp

• Avaya Aura Session Manager Virtual Appliance

http://www.youtube.com/watch?v=jhxiJZj9wx0&feature=plcp

• Avaya Aura Presence Services Virtual Appliance

http://www.youtube.com/watch?v=eDrXtuKmQ1E&feature=plcp

• Avaya Aura System Manager Virtual Appliance

http://www.youtube.com/watch?v=UDZogv44Rvk&feature=plcp

• Avaya Agile Communication Environment (ACE) Virtual Appliance

http://www.youtube.com/watch?v=DHFUuCWs7EE&feature=plcp

• Avaya Aura Application Enablement Services (AES) Virtual Appliance

http://www.youtube.com/watch?v=UfxFDQTa_Ww&feature=plcp

• Avaya Aura Utility Services Virtual Appliance

http://www.youtube.com/watch?v=BxvsavFDwcQ&feature=plcp

• Avaya Aura WebLM Virtual Appliance

http://www.youtube.com/watch?v=de6fhKoTC-I&feature=plcp

• Avaya Secure Access Link Virtual Appliance

http://www.youtube.com/watch?v=XzirlWrMkMs&feature=plcp

References Avaya Application Deployment Guides

• Avaya Aura Virtualized Environment application deployment guide can be found at

http://support.avaya.com

Redundancy Options for Avaya Aura Virtualized Environment

• https://support.avaya.com

VMware Hardware Compatibility Guide

• http://www.vmware.com/resources/guides.html

VMware High Availability

• VMware High Availability: Concepts, Implementation, and Best Practices -

http://www.vmware.com/files/pdf/VMwareHA_twp.pdf

• Automating High Availability (HA) Services with VMware HA -

http://www.vmware.com/pdf/vmware_ha_wp.pdf

VMware vMotion

• VMware vMotion - http://www.vmware.com/files/pdf/VMware-VMotion-DS-EN.pdf

VMware Best Practices for ESXi 5.5

• http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.5.pdf

© 2015 Avaya Inc. All Rights Reserved.

Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the

United States and other countries. All other trademarks identified by ®, TM, or SM

are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

02/15 • UC7207-04 avaya.com | 7

About AvayaAvaya is a leading, global provider of customer and team engagement solutions and

services available in a variety of flexible on-premise and cloud deployment options.

Avaya’s fabric-based networking solutions help simplify and accelerate the deployment

of business critical applications and services. For more information, please visit

www.avaya.com.


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