September 2014 Internet of Things Survey
October 2014
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Methodology
• AVG commissioned independent technology market research specialist Vanson Bourne to undertake this research.
• 1770 interviews were carried out during September 2014 with IT/marketing decision-makers of MSPs and small businesses 1 – 500 employees.
• Interviews were performed across five countries: UK, US, Canada, Germany and Australia. Respondents to this research came from a range of industry sectors, with only the public sector excluded.
• Interviews were conducted online using a rigorous multi-level screening process to ensure that only suitably qualified candidates were given the opportunity to participate.
Q1. How much has your business spent on mobile devices in the last year?
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1
Q2. How much do you spend on hidden mobile costs each year?
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2
Q3a. Has your organisation reviewed its service/product due to the Internet
of Things?
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3a
Q4a. Is your organisation planning to expand its service/product due to the
Internet of Things?
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4a
Q5. Has your organisation adapted services for the Internet of Things?
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5
Q6. Do you think the Internet of Things will help your organisation make more
money?
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6
Q7. What are the barriers to selling Internet of Things-related services?
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7
Q8a. Who is confused/lacks understanding around the term the
'Internet of Things'?
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8a
Q9. To what extent do you agree the Internet of Things is giving you new
business opportunities?
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9
Q10a. Which sector is primarily driving the growth of the Internet of Things?
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10a
Q11. Which part of the business is most positive about the Internet of
Things?
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11
Q13. MSPs only: to what extent do you agree with the following statements…
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13
Q14. MSPs only: to what extent do you agree the Internet of Things is
becoming complicated…
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14
Q15. MSPs only: to what extent do you agree to successfully offer Internet of Things-related services you need to partner with cutting edge partners…
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15
Q16. MSPs only: to what extent do you agree customers are demanding
Internet of Things-related services…
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16
Q17. MSPs only: to what extent do you agree you'll have to amend services
based on the wants of the customer…
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17
Q18. MSPs only: to what extent do you agree customers are having to adapt how they manage so many personal
and business devices…
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18
Q19. SMBs only: to what extent do you agree with the following statements…
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19
Q20. SMBs only: to what extent do you agree the Internet of Things is aimed
at big business…
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20
Q21. SMBs only: to what extent do you agree the Internet of Things greatly
increases how much data you need to manage…
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21
Q22. SMBs only: to what extent do you agree the Internet of Things causes
you to take extra steps to secure and protect data…
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22
Q23. SMBs only: to what extent do you agree there is not enough industry leadership around the Internet of
Things…
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23
Q24. SMBs only: to what extent do you agree the Internet of Things will make
my network more complicated…
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24
Q25. Which of the following statements are true for the vendor(s) who provide your Internet of Things-
related services?
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25
Q26. Is your current IT provider(s) ahead of the curve when it comes to
leveraging the potential of the Internet of Things for your business?
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26
Q27. To what extent do you agree that your current IT provider(s) could improve their Internet of Things-
related services…
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27
Q28. MSPs only: Does your organisation have an integrated
remote monitoring and management platform?
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28
Q29a. Which of these big IT trends is your organisation engaging with?
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29a
Q31a. Rank the big IT trends in order of priority for your organisation
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31a
Q31b. MSPs only: Rank the big IT trends in order of priority for your
organisation
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31b
Q31c. SMBs only: Rank the big IT trends in order of priority for your
organisation
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31c
Q35a. Which of these big IT trends have the biggest monetisation
opportunities for your organisation?
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35a
Q35b. MSPs only: Which of these big IT trends have the biggest monetisation opportunities for your organisation?
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35b
Q35c. SMBs only: Which of these big IT trends have the biggest monetisation opportunities for your organisation?
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35c
Q38a. Which of these big IT trends will have the greatest impact on your
organisation over the next five years?
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38a
Q39. Have you assigned budget to developing Internet of Things
solutions over the next 12 months?
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39
D2. Which sector is your organisation in?
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D2
D3. How many employees work in your organisation?
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D3