Global Summary Report
A discussion on global market trends, unique trends in each region, strengths of leading service providers, and the people in enterprises that should read the AWS – Ecosystem Partners ISG Provider Lens™ reports.
AWS – Ecosystem Partners December 2020
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About this Report
© 2020 Information Services Group, Inc. All Rights Reserved.
Information Services Group Inc. is solely responsible for the content of this report.
Unless otherwise cited, all content, including illustrations, research, conclusions,
assertions and positions contained in this report were developed by, and are the sole
property of Information Services Group Inc.
The research and analysis presented in this report includes research from the ISG Re-
search Lens™ program, ongoing ISG Research programs, interviews with ISG advisors,
briefings with services providers and analysis of publicly available market information
from multiple sources. The data collected for this report represents information that
ISG believes to be current as of December 2020, for providers who actively participated
as well as for providers who did not. ISG recognizes that many mergers and acqui-
sitions have taken place since that time, but those changes are not reflected in this
report.
All revenue references are in U.S. dollars ($US) unless noted.
The lead author for this report is Srinivasan PN. The editor is Jan Erik Aase.
ISG Provider Lens™ Global Summary Report | December 2020
1 Executive Summary
7 Global Leaders
8 Leader Board Across Quadrants and Geographies
9 Rising Stars across geographies for [service line]
11 Role-based Summary
12 Appendix
13 Authors and Editors
© 2020 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior permission is strictly prohibited. Information contained in this report is based on the best available and reliable resources. Opinions expressed in this report reflect ISG’s judgment at the time of this report and are subject to change without notice. ISG has no liability for omissions, errors or completeness of information in this report. ISG Research™ and ISG Provider Lens™ are trademarks of Information Services Group, Inc.
1 Executive Summary
3 Global Leaders
4 Role-based Summary
6 Further Reading
7 Authors and Editors
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ISG Provider Lens™ Global Summary Report | December 2020
Multivendor Cloud Adoption is Increasing to Avoid Vendor Lock-In
As more enterprises settle on cloud as their primary, automatic preference for business
IT, we see increased adoption of multiple cloud platforms. This is not only to optimize the
portability of different services and applications, but also to help enterprises avoid provider
lock-in. Many enterprises now mandate the use of multiple cloud services providers. This
is an excellent business strategy; however, requires substantial knowledge and insight
regarding providers’ contracting and capabilities.
EXECUTIVE SUMMARY Public Cloud Adoption is Rising Among Enterprise Customers
COVID-19 has spurred the global adoption of public cloud services, as enterprises rush
to enable remote work and additional business and IT operational changes. Increased
emphasis is being placed on flexible, locally responsive and market-focused services
and providers that can deliver rapid deployment and reusability, manageability and
maintainability, scalability, agility, cost reduction, and standardization, all while helping
enterprises enable long-term, strategic cloud use.
Services Providers are Expanding Partner Initiatives and Investment.
The demand for the availability and flexibility of localized and market-focused services is
driving services providers to partner with smaller, regional and local providers as well as
more vertical/industry-positioned providers. It is also pushing larger providers to partner
with a growing range of tools and software developers to optimize market- and application-
specific client needs.
Adoption of Shared Responsibility Model is Gaining Traction
We see more enterprises entering shared responsibility models with AWS to reduce their
operational burden and help facilitate more efficient security and compliance management.
However, enterprises typically need guidance to help determine which services will be
their responsibility and how those services will integrate with their larger IT and business
environment(s).
Executive Summary
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ISG Provider Lens™ Global Summary Report | April 2020
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ISG Provider Lens™ Global Summary Report | December 2020
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THE U.S.:Although we certainly expected the U.S. enterprise spending on cloud IT outsourcing and business process outsourcing to grow through 2020, the business realities of COVID-19 have catalyzed greater and faster growth than anyone could have foreseen. Prior to COVID-19, most enterprise investment by the U.S. firms were built around digital business transformation. Since COVID-19 struck in earnest, most firms’ primary cloud investments have been in baseline infrastructure (Infrastructure-as-a-service or IaaS) and related security services. This helped to lay a foundation for expanded future digital transformation. However, it has also forced most enterprises to invest heavily in cloud, much sooner than had been planned. In many cases, this involves spending on different services with different providers. We expect the overall cloud spending to continue, but for most firms the path forward will change based on their unexpected investment emphasis.
AWS and Microsoft Azure continue with the highest spending growth among the U.S.-based enterprise clients. Google, IBM and others are also growing substantially. AWS holds the highest overall market share across all aspects of enterprise IT, while Azure’s growth is primarily based on modernization and migration of Microsoft Office environments.
The increasingly de facto multi-cloud reality for most large U.S. enterprises may soon become an omni-cloud necessity that alters the role and value of cloud services providers, especially managed services providers (MSPs). Portability of applications and data within and between clouds is rapidly becoming the standard strategic approach for more user firms. This suggests a strong and growing need for complex, managed services, especially those emphasizing and optimizing integration of multi-cloud interfaces, systems and data. The MSPs of the near future will look more like a traditional systems integrator (SI).
UNIQUE GEOGRAPHY TRENDS
GERMANY:Privacy is an important aspect for clients in Germany. The General Data Protection Regulation (GDPR) increases the data privacy rules, and the invalid EU-U.S. Privacy Shield makes the cooperation with the U.S. providers difficult. So many clients in Germany prefer cloud-/AWS-providers based in Germany or the EU.
The COVID-19 crisis promotes work from home; this transformation often must be executed as early as possible. As a result, companies adopt cloud solutions, which make such transformations easier. Many of these solutions are based on AWS platforms; therefore,
AWS solutions are becoming increasingly important.
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ISG Provider Lens™ Global Summary Report | December 2020
GLOBAL LEADERS
Aws Ecosystem Partners
The 2020 study on AWS ecosystem partners evaluates more than 200 players across six
quadrants and two regions (U.S. and Germany).
STRENGTH OF LEADERS
� Co-innovation of solutions: Many service providers have heavily invested in digital
innovation centers and laboratories to nurture co-innovation and develop customer-
centric solutions in partnership with AWS.
� Enabling AWS well-architected framework: Service providers leverage AWS’ well-
architected framework that helps understand the architectural best practices for
designing and operating reliable, secure, efficient and cost-effective systems on
the cloud.
� Industry specific solutions/services: Service providers are more focused on
developing services and solutions that are used by enterprise customers from several
industry verticals.
� Strong partnership ecosystem: Service providers bolster the partnership with AWS
across the globe to expand their footprint and local presence. The service providers
also engage in the acquisition of regional/local players to expand their presence and
build a robust partnership.
Global Leaders
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ISG Provider Lens™ Global Summary Report | December 2020
ROLE-BASED SUMMARY This report is relevant to the line of business leaders, architects, technology leaders and
IT leaders who that are responsible for designing, implementing, and maintaining cloud
infrastructure in their organization or for changing the existing partnership with the service
providers. Readers should look into the transformation of cloud ecosystem and their service
partners to evaluate how enterprises can best leverage these changes. This report helps
enterprise customers of all sizes and across all industry verticals in the U.S. and Germany.
IT and Technology Leaders
IT and technology leaders finalize and procure AWS services as per enterprise needs. The
report provides a detailed analysis of all service providers to help IT and technology leaders
to differentiate service providers based on the latest technologies used and their unique
capabilities.
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Role-based Summary
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ISG Provider Lens™ Global Summary Report | December 2020
FURTHER READINGYou can access the detailed country-specific reports in the links below.
U.S.
SAP Workloads
Data Analytics and Machine Learning
Internet of Things (IoT)
Migration and Container Solutions
Managed Services Providers
Consulting Services Providers
Germany
SAP Workloads
Data Analytics and Machine Learning
Internet of Things (IoT)
Migration and Container Solutions
Managed Services Providers
Consulting Services Providers
Further Reading
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AUTHORS AND EDITORS
ISG Provider Lens™ Global Summary Report | December 2020
Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.
Jan Erik Aase, EditorDirector, Principal Analyst and Global Head – ISG Provider Lens/ISG Research
Authors and Editors
Srinivasan is a senior analyst at ISG and is responsible for supporting and co-authoring Provider Lens™ studies on AWS Ecosystem and Insurance BPO Industry. His area of expertise lies in the space of engineering services and digital transformation. Srinivasan has over 6 years of experience in the technology research industry and in his prior role, he carried out research delivery for both primary and secondary research capabilities. Srinivasan is responsible for developing content from an enterprise perspective and author the global summary report. Along with this, he supports the lead analysts in the research process and writes articles about recent market trends in the industry.
Srinivasan PN, AuthorSenior Analyst
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm special-izes in digital transformation services, including automation, cloud and data analytics; sourcing adviso-ry; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
ISG Provider Lens™ Report: AWS – Ecosystem PartnersDecember 2020© 2020 Information Services Group, Inc. All Rights Reserved