BALANCING LIFE’S ISSUES, INC.
Dynamics of Change Management
Question of the day?
How comfortable are you dealing with organizational change or any change?
Objectives
Help you as managers know what to expect during times of organizational change.
Provide you with tools and strategies for working through some of the challenges you are likely to face.
Agenda Topics
• Challenges• Counteracting Helplessness• Phases• Myths• Resiliency• Taking Care of Yourself
• Next Steps
Challenges During Organizational Change
Reactions you might have to the changes:
“I hate this.”“I don’t agree with this.”“I feel just as insecure as everyone else.”“What is the right way to be in this
situation?”
The IndividualThe Individual Others Become…Others Become…
Person tries to organize (control) everything in their environment
Withdrawal, withholding information.
Closing off all discussion.Ceases cooperatingBecome very criticalInvolve others negatively
and unproductively
Totally overwhelmed, unable to take action
Cling to pastRomanticize about the
good old daysUnable to focusTotally withdrawn
Counteracting Helplessness
Phases
• Denial
• Resistance
• Commitment
• Exploration
What is denial about?
Denial is the defense avoid facing a difficult situation.
UncertaintySkepticismSuspicionAnger
Resistance
Recognize team members as individualsInformation People want transparencyAcceptance feelings and responsesIs my jobReassurance of your support
Myths
• It takes a year to go through the stages.
• All stages are the same.
• All people deal with each cycle the same.
Attitude Phases
• Positive
• Negative
• Neither/Neutral
• How do you tell?
o Words you use
o Are you setting new goals?
o How do you feel?
Find something good that will come from this change and
focus on that.
Exploration
• Become a learner
• Become creative
• Will power – you can do it!
• Stay motivated
o What drives you?
o What are your needs?
• What are your wants?
Taking Care of Yourself During Times of Change
• Good Nutrition
• Exercise
• Laugh, laugh, laugh
• Talk
• Cut whining to 7 minutes or less
Next Steps
• Getting stuck/grieving
• Going in circles
• Unwilling to learn
• Fear
Resources
Avoiding Repetitive Change Syndrome – by Erica Abrahamson
Which Way Should You Downsize in a Crisis? – by Christopher Zatzick, Mitchell L. Marks and Roderick D. Iverson
The Rhythm of Change by Quy Nguyen and Henry Mintzberg
Article: In With the New –by Mitchell Lee Marks, Wall Street Journal May 24, 2010
BALANCING LIFE’S ISSUES, INC.
Dynamics of Change Management