6 • BCM • MAY 2017 www.bcmmag.com

9 UP FRONT14 BUSINESS NEWSFormer ‘most dangerous city’ gets bowling; honors for John Losito.

34 NEW MEMBER SPOTLIGHTWhy the owner of a new center in Mississippi decided to join BPAA.

37 TIMELINEBilliards nearly banned along with pinball games; Bojé makes history.

39 INSIGHT40 MARKETINGHow customer service impacts acenter’s sales. By Stacy Karten

42 WEALTH MANAGEMENTA look at the best practices forretirement savings. By Ron Getto

46 MONEY MATTERS‘Reasonable compensation’: Knowthe laws. By Mark E. Battersby

50 THINK TANKWell-planned promotions nevergrow old. By Dave Williams

54 LEGISLATIONBPAA honoree Nyquist is makinga difference. By David Bardon

55 IN-DEPTH56 SUMMER PROJECTSEven small improvements make abig impression on your customers.

60 THE VALUE OF CONSULTANTSIt’s important for a proprietor toknow what he doesn’t know.

64 SMART ENERGY CHOICESTips for cutting costs on lighting,heating, air conditioning and more.

68 COVER STORYAn ‘A-to-Z’ preview of Bowl Expo,from Asleep at the Wheel to Zzz.

74 V.A. WAPENSKY AWARDSmart Buy Chairman Bartholomywill be recognized in Nashville.

77 RENOVATIONMaine’s Bayside Bowl completesan expansion from 12 to 20 lanes.

84 ONE OF USMike Nelson: A man of many hatsis USBC’s Proprietor of the Year.

MORE4 FRONT LINESBy Bob Johnson

9 AT DEADLINEQubicaAMF is new PWBA sponsor,will provide lanes for 2017 fi nale.

9 BY THE NUMBERS19,463,882

10 A MESSAGE FROM BPAABy Gary W. Williams

12 SAVE THE DATE

24 BEC MONTHLY

26 STATE ASSOCIATION NEWS

38 PRODUCTS AND SERVICES

39 FOOD & BEVERAGEDeveloping a signature hot dog.

39 PROMO PLANNER4th of July ideas — outside and in.

39 DIGITAL DIGESTThe cloud: a worthwhile, low-costback-up for data. By Carey Tosello

39 QUOTE/UNQUOTEAlbert Einstein

55 MUST READ‘B-A-M! Bust a Myth: DeliveringCustomer Service in a Self-ServiceWorld,’ by Barry Moltz

55 THE LISTMartina McBride’s ‘Top 1 0’ songs.

80 CLASSIFIED SECTION

CONTENTSMAY 2017 • ISSUE 8

The expanded Bayside Bowl in Portland, Maine, is a sight to behold. It’s the subject of this month’s “Renovation” feature. Page 77.

International Bowl Expo 2017 will be here before you know it, and we have an “A-to-Z” preview of the event in Music City. Page 68.

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