Bell RingerList the problems of yesterday’s
SIMON SAYS game!
2nd list some emotions that you felt as the game unfolded and as problems persisted.
Great Communicator
Two important componentsExcellent listener
Deliver a clear message
10 steps to being a good listener1. Face the speaker, maintain eye contact,
body language2. Be attentive but relaxed3. Keep an open mind, remove
predispositions4. Listen & picture the words the speaker is
saying5. Don’t interrupt & don’t impose your
solutions
10 steps to being a good listener6. Wait for the pause for clarifying or
asking questions
7. Ask questions ONLY to ensure understanding
8. Try to feel what the speaker is feeling
9. Remove internal & external distractions
10.Pay attention to non-verbal cues
Take out
Take out
your I vs
your I vs
ME ME
statement
statement
List as many active listening skills as you can remember
Eye contact
Attentive
Open minded
Paint a picture
Don’t interrupt; no solutions
Wait to ask questions or clarification
Ask to ensure understanding
Reflect the speakers emotion (feel it)
Remove all distractions
Non-verbal cues
Active Listening SkillsThe Heart of Empathic Understanding
Write this on your big PAPER…
PurposePurpose
Action Action
Example:Example:
ReflectingPurpose
To show that you understand how the person feels.
Action Reflects the speaker’s basic
feelings.
Example:
“You seem very upset.”
Encouraging Purpose
To convey interest.To encourage the other person to keep
talking.Action
Don’t agree or disagree.Use neutral words.Use varying voice intonations.
Example “Can you tell me more…?”
Summarizing Purpose
To review progress.
To pull together important ideas and facts.
To establish a basis for further discussion.
Action Restate major ideas expressed, including
feelings.
Example “These seem to be the key ideas you’ve
expressed…”
Clarifying Purpose
To help you clarify what is said. To get more information. To help the speaker see other points of view.
Action Ask questions. Restate wrong interpretation to force the
speaker to explain further. Example
“When did this happen?” “Do I have this right? You think he told you
to give him the pencil because he doesn’t like you?”
Restating Purpose
To show you are listening and understanding what is being said.
To help the speaker see other points of view.
ActionRestate basic ideas and facts.
Example“So you would like your friends to
include you at recess, is that right?”
Validating
Purpose To acknowledge the worthiness of the other
person.
ActionAcknowledge the value of their issues and
feelings.
Show appreciation for their efforts and actions.
Example“I truly appreciate your willingness to resolve
this matter.”