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BETTER TALENT. BETTER BUSINESS.
EMOTIONAL INTELLIGENCEDECONSTRUCTED PROFESSIONAL DEVELOPMENT DAY –VIRTUAL
ROUNDTABLES
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JULY 14, 2020
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AGENDA
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Emotional Intelligence Overview
EQ – Self Management
Discussion Question One
EQ – Social Awareness
Discussion Question Two
EQ Goal Setting / “Aha” Moments
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EMOTIONAL INTELLIGENCE
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EMOTIONAL INTELLIGENCE
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Start with the definition of emotions first:
A physiological experience which manifests itself in neuro-muscular, respiratory,
cardiovascular and hormonal changes including modifications in thought and
behavior.
Emotional Intelligence is:
Your ability to recognize and understand emotions, and your skill at using
this awareness to manage yourself and your relationships with others.
(Drs. Bradberry and Greaves – EQ 2.0)
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IQ VS. EQ
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IQ is cognitive intelligence. This is the intelligence that
people are generally most familiar with, as it is the type
this is most often referred to when the word
“intelligence” is used. It is also the type that is most
often measured through testing and estimated through
things like grade point averages.
EQ is emotional intelligence, which as we just learned
is all about identifying emotions (in ourselves and
others), relating to others, and communicating about
our feelings.
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SO WHY DOES
EQ MATTER IN
OUR CAREER?
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THE FOUR CORE EQ SKILLS
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SELF AWARENESS
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SELF AWARENESS
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TRIGGER MODEL
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How emotions affect our actions
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DISCUSSION QUESTION ONE…
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We all have triggers – and if we are not aware of those triggers or able to manage our emotions we can exhibit
undesirable behavior.
With your group please share one of your triggers and “self talk” mantra that helps to create a positive outcome.
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FOLLOW UP CONVERSATION
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I want to remind you that EQ – Self Management is a skill…. There are days you will manage triggers extremely well and days you may not… the growth comes as those triggers bother us less OR we manage them to a positive outcome OR we simply recognize bad behavior and want to change it…
What brave volunteer (or three) would like to share an example of a trigger – self talk / positive mantra – and outcome.
Any other questions / discussion related to Self Management?
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SOCIAL AWARENESS
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What’s above the surface?
One observation
may not be the
whole story
What’s below the surface?
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WHO DO YOU SEE?
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DISCUSSION QUESTION NUMBER TWO…
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Social Awareness is the ability to recognize triggers and emotions in others – we often say how well can you “read the room”?
Inappropriate / Out of Place Behavior versus alignment with people and the surroundings.
With your group please either share an example of when you misread a situation OR some strategies on how to uncover what’s really going on with someone else.
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FOLLOW UP DISCUSSION
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What brave EWL member (or two or three) is willing to share a story of strong social
awareness or perhaps a time they misread / made assumptions / judged someone else.
Does anyone have any perspective / experience on this topic from an equity &
belonging perspective that they’d like to share…
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IF YOU ARE UNCERTAIN ABOUT SOMEONE’S EMOTIONAL
REACTION…
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Ask a colleague if they’d prefer video or a phone call to connect
Ask questions one on one versus as part of a large group
Really be present… avoid distraction of phone, texts, IM’s – even if you can only do
that for a few minutes
If you’ve used assessments with your teammates – go back and read about their
profiles
Practice active listening… “so if I understand you correctly… OR “so if I heard you
correctly…” “Did I get it right – is that what you meant…?”
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RELATIONSHIP MANAGEMENT
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Successful Relationship
When all three needs of
the relationship are met
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RESOURCES & NEXT STEPS
EQ 2.0 by Travis Bradberry & Jeanne Graves
Lots of books on EQ available on Amazon
Harvard and Center for Creative Leadership provide abundant resources on Emotional Intelligence
www.talentsmart.com
EQ Assessments & Workshops
What’s one thing you can work on this week related to EQ?
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Novo lives out its passion of positively impacting our communities by enhancing the careers of the people in them. We help organizations solve complex people challenges by finding the talent you can't, and transforming the people you have.
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We invest in learning your unique culture and challenges. Then through our proven, flexible and customized methodologies, we get to work moving you forward.
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EMAIL PHONE
THANK YOU
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Natalie Forward