Beyond the Traditional PBX
Your Journey to Unified Communications withMitel Communications Director
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MULTI-SITE COLLABORATION & PRESENCEWork without Boundaries, One ConnectionFirst Contact Resolution,
SMOOTH MIGRATION & LEGACY RESCUEServer Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEX Reduction
Future Proof
Productivity Gains
SOLID FOUNDATION FOR GROWTH
3300 ICP, ISS, Virtualised (VMware)
Integrated Business Applications
Extensive IP, Wireless, Digital & Softphone Desktop
Mitel Communications Director
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Fall 2004
Transition from TDM PBX switching to IP
Real Time O/S to Open O/S (Linux)
Support for Industry std Server HW (SUN, IBM, HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
TDM to VOIP
RT O/S to Open O/S
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
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Access to a myriad of “value add” applications
MCD – Dynamic Extension
WirelessUC Advanced ™
Teleworker Solution
– Fixed mobile convergence– One number, one mailbox
– Plug and work, no VPN required– Screen pop, knowledge
management, caller ID-based routing– Conference / Collaboration
– Plug and work from any broadband connection
– Secure, embedded, 128 bit AES encrypted voice, SRTP
– 802.11 SpectraLink sets – Mitel Wireless LAN stand, first-
to-market– Mitel Cordless Headset and
Mitel Cordless Handset
Mitel AWC application
– Flexible, simple– Scalable, effective– Secure
Mitel NuPoint Messenger™
– Scalability 4 to 240 ports, +100,000 ports
– Simultaneous voice mail models – Advanced unified messaging, SMTP forward
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Unified Communications Infrastructure - 3300 ICP
3300 ICP(Integrated)PSTN
Headquarters3300 ICP
(Media Gateways)
PSTN
Hosted Apps
Centralized Management
3300 ICP(Call Controller)
Branch Office
3300 ICP(Media Gateway)PSTN
Small Office
Small Branch or Home Office
Line Interface Module
DSL / Cable ModemIP Set
LAN
PSTN
WAN / Internet
Scalable to 65,000 phones in a single unified system
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Mitel 3300 ICP – Your Platform of Choice
Mitel 3300 Integrated Communications Platform
Desktop
Innovative IP Desktop Portfolio
– 5304, 5312, 5324, 5330, 5340, 5360
– Cordless head and hand sets
– GigE, WLAN stand
– Attendant Console
– UCA soft&desk phone
Embedded Standard Unified Messaging, auto-attendant, ACD, and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
ApplicationsIP
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
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Mitel Communications Director – Your Platform of Choice
Mitel Communications Director
Freedom to choose platform of choice to suit existing environment
IBM Server* HP Server*
* Available Q3, 2009
Highly scalable, proven IP-PBX software
Robust call control
Rich telephony features
Seamless networking across multiple locations
Supports a full range of advanced Mitel communications applications
Fully resilient to ensure business continuity
Interoperates with legacy PBXs to protect your investment
Mitel 3300 ICP
Mitel Unified IP Client Seamless mobility Java card access to voice
and data applications from anywhere
Cell phone integration Presence enabled through
Microsoft OCS Secured teleworker Energy efficient
Sun Server
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UCACCS EM MCDMCD
MitelMiCD
Industry Standard Servers x86 - SUN, HP, IBM, DELL
MCDMCD
3300 ICP VMWare VSphere 4
Mitel CAAS (Communications as a Service)
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Mitel’s Market Leadership in Delivering Software Solutions
Mitel Virtual Appliance Schedule:
– Available – Mitel Communications Director (MCD)
– Apr 2010 – Mitel Application Suite (MAS)
3300 ICP“Appliance”
Mitel Communications Director (MCD)
“Software Application”On
Industry Standard Servers
MCD Software
. . .VMware Virtualization Layer
vMASvMCD
Other Data Center Apps
Mitel Applications as
“Virtual Appliances”
vMBG
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Mitel Virtualized Applications – The Next Step…
Real Time Voice Applications
– Mitel Communications Director software
– Contact Center Solutions w/RealTime components
– MAS-Nupoint
– MAS-AWC
– Mitel Border Gateway / Teleworker
– “Virtual Appliance” Delivery Model
– Engineering Guidelines / Best Practices
– Leverage VM Management Tools – Disaster Recovery, Resource Mgmt, High Availability
Other Virtual Appliances
OS
Server Hardware
Data Center Virtualization Layer
NPUM
OS
MBG
OS
AWC
OS
Server Hardware
MCD
Q1 - 2010
Desktop and Applications
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5302Basic Phone Lobby Phone, Verticals
5304Basic Display Phone
5330Mainstream Business Phone
5340Premium Business Phone
5324Mainstream KeySystem Phone
Mitel Desktop Portfolio
5312Entry Key System Phone
5360Executive Set
5320Entry Enterprise Phone
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2-Wire Stand
5550 IP Console
WLAN Stand
DECT Stand
5540 Flatbed IP Console
Bluetooth Module
Cordless
IP PKMs
LIM
IP Conf.
GigE Stand
Modules and Accessories
Coming soon
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New! IP DECT Stand and 5610 Cordless Handsets
Phone Stand that provides DECT Cordless Basestation for SIP Cordless Handsets
– Supports up to 8 handsets per phone stand
Full featured Cordless Handset
– 128 x 128 Colour Display
– Full dial pad & navigation keys / soft keys
– Speakerphone
– 9 Polyphonic Ring Tones
– Distinctive Ring based on CLID
– Speed Dials, Call Log, Phone Book
Integration with Deskphone via Dynamic Extension
Supported on Mitel 5312 / 5324 / 5320 / 5330 / 5340 / 5360
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Integration with Mitel Communication Director (MCD)
MCD Features on IP DECT handsets
– Features are available via GUI on 5603 / 5604– Transfer / Conference
– Hold / Retrieve
– Call Reject
– Call Back
– Call Park
– Call waiting / Retrieve
– Call Forward (Unconditional/Busy/OOS)
– Do Not Distub
– Distinctive Ring Tones (Int/Ext/Call Back)
– Call Display (Called and transferred)
– Voicemail box soft key can dial mailbox
– Voice Paging
– Personal Ring Groups
MCD Management Integration– 5603 / 5304 device types
– Launch IP DECT Management from Enterprise Manager
Resiliency– Supported on 5602 / 5603 / 5604 / 5606
– Master base station can establish communication with a secondary controller
– Secondary base station can establish communication with controller
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Bluetooth Module / Handset Target = Q3 CY2010Preview Personal Area Mobility
– 3rd Party Bluetooth Headset Support (i.e. Jabra, Plantronics, Nokia, Motorola, etc)
– Multi-use headset support (i.e. answer cell phone & desk phone from the same headset)
– Bluetooth Cordless Handset (same features as existing DECT Handset)
– Bluetooth Class 2 range – 10 Meters
Bluetooth Presence Detection
– Determines when you are present by detecting Bluetooth Interface in your Cell Phone
– Drives UCA Smart Status – change call routing based on presence status
– Auto Hotdesk login / logout as you enter / leave your office
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More 5360 HTML Applications Target = Q3 CY2010Preview
Mitel 5360 Slideshow Viewer – Bundled with AWC
– Plug-in for MS Powerpoint that enables presentations to be viewed on 5360 IP Phones
– User or presenter driven slide navigation on remote 5360’s
Mitel 5360 World Clock – Free!
– View local time for up to 6x geographic locations
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5550 IP Console Release 4.0 Target = Q2 CY2010 Preview
MS Calendar Integration
– View of destination’s schedule
Call Handling Toolbar
– Operate without the TKB
Transfer Assistant Optimization
Dialing Correction
– Correct numbers while dialing
Quick Transfer/Answer
– Increase operator efficiency
Windows 7 Support (Without OCS)
DND Across Cluster Support
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Energy Comparison a 1000 User System*minimum power consumptions applied as phones are idle 80% of the time
Equipment Mitel ShoreTel Cisco Avaya Nortel
Low-end Set 52011 Watt
1102.8 Watts
7906G5.0 Watts
16034.0 Watts
11102.8 Watts
Mid-Range Set
53242.4 Watts
2123.1 Watts
7931G7.0 Watts
16065.6 Watts
11206.0 Watts
Premium Set 53403.2 Watts
n/a 7961G5.0 Watts
96504.8 Watts
11406.0 Watts
Dedicated Call Control
CM x 21100
S8700 x 2210
CS1000 x 2110
Gateway / Controller
3300 x 2104 Watts
22OT1 A x 8272 Watts
200 Watts
G700 x 2500 Watts
MG1000 x 2274 Watts
Other Required
Signalling Server x 2 = 400
Total watts 2,380 3,412 5,528 4,670 6,144
Cost / year £1,466 £2,100 £3,406 £2,878 £3,785
Power Savings 30.2% 56.9% 49.0% 61.3%
Tons of CO2 62.75 89.97 145.76 123.14 162.00
Mitel has factored power consumption considerations and environmental concerns into the design of its products.
In October 2008, The Tolly Group certified that the power consumption of Mitel’s platforms and IP phone sets is amongst the lowest in the industry.
The Tolly Group Report #208345
Mitel has factored power consumption considerations and environmental concerns into the design of its products.
In October 2008, The Tolly Group certified that the power consumption of Mitel’s platforms and IP phone sets is amongst the lowest in the industry.
The Tolly Group Report #208345
Desktop
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Mitel Customer Interaction Solutions
Simple contact center with an extremely low total cost of ownership
Based on hunt/ring groups, with some cross team visibility, reporting and PIM integration
Supports email in addition to voice
Component of Mitel Application Suite
Single site
Delivers out of the box real-time reporting, IVR, forecasting and standard integrations
Delivers sophisticated ACD routing
Supports any two media in addition to voice
Distributed, multi-site, virtual, highly available contact center
Advanced features – multi-channel, highly customized IVR, customized integrations – CRM, WFM, business processes,
Extensive reporting, sophisticated routing
Supports multiple media in addition to voice
Mitel Customer Mitel Customer Service ManagerService Manager
Mitel Contact Center Mitel Contact Center Business EditionBusiness Edition
Mitel Contact Center Mitel Contact Center Enterprise EditionEnterprise Edition
Entry Level Essential Advanced
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Messaging Choice - NuPoint UM Family
Port-based pricing
4 to 60 ports
57,000 mailboxes
960 hours
Software-only solution
Same user features. Differentiated by scale, reliability and price point.
High availability clustering
Port-based pricing
8 to 960 ports
120,000 mailboxes
10,000 hours
Turnkey solution
Single server with other UC apps
User-based pricing
2,500 mailboxes
960 hours
Software-only solution
Mitel Applications Suite
NuPoint UM Standard Edition
NuPoint UM 640 (multi-server)
NuPoint Unified Messaging
NuPoint UM 640 (single server)
Redundant hardware
Port-based pricing
8 to 240 ports
120,000 mailboxes
10,000 hours
Turnkey solution