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BPR TOOLS
AND
TECHNIQUES
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BPR Techniques
Process Visualisation
Process Mapping / Operational
method study
Change Management
Benchmarking
Process and Customer focus
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PROCESS
VISUALIZATION
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PROCESS
MAPPING
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CHANGE
MANAGEMENT
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Key change management issues
Schedulewhat are the suitable stages forintroducing change?
Budgethow do we cost e-business?
Resources neededwhat type of resources do we
need, what are their responsibilities and where dowe obtain them?
Organizational structuresdo we need to reviseorganizational structure?
Managing the human impact of changewhat is
the best way to introduce large-scale e-businesschange to employees?
Technologies to support e-business changetherole of knowledge management, groupware and
intranets are explored. Risk mana ement a roaches to e-business led
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Key factors in achieving
change
Figure 10.1 Key factors in achieving change
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Term Involves Intention Risk of failure
Business process
re-engineeringFundamental redesign
of all main company
processesLarge gains in
performance
(>100%?)Highest
Business process
improvement Targets key processesin sequence forredesign
(
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Benchmarking
Benchmarking is the search for the
best practices that will lead to
superior performance of an
organization.
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Benchmarking Process( 1 of 6)
1. Getting Organized
Obtain management buy-in
Communicate and educate benchmarking
concepts
Plan the overall benchmarking process
Address fear and concerns
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Benchmarking Process(2 of 6)
2. Preparing to Benchmark
Identify process to benchmark
Establish benchmark team
Understand existing process
Determine process metrics
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Benchmarking Process(3 of 6)
3. Conduct Research
Who performs similar processes
Who performs the best
What information is needed
4. Select the organization to Benchmark
Establish a relationship
Reach an agreement on the exchange
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Benchmarking Process(4 of 6)
5. Collect Data and Information
Identify sources of data/information
Site visits
Interviews
Third parties
Documents
Plan and collect data/information
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Benchmarking Process(5 of 6)
6. Analyze and Adapt the Process
Compare the data/information
Determine process gaps
Establish improvement goals
Design the improved process
Estimate the improvement
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Benchmarking Process(6 of 6)
7. Implement the New Process
Train the affected staff
Implement the process on a trial basis
Monitor the results
Adjust and adapt
Adopt the process
Celebrate
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