BRIDGING THE GAP BETWEEN IT AND THE
BUSINESSSally Anlin, IT Team Transformations
ABOUT YOUR PRESENTERSally is owner of IT Team Transformations and co-Founder of ethiEffects. Her expertise includes: Strategic planning, roadmap development, and facilitating adoption
of change initiatives
Building and developing high performing teams
Training, coaching, and mentoring executives, managers, and professionals
Assessing maturity level; designing and creating best practice Centers of Excellence
Teaching, coaching skills development on Project Management and Business Analysis Best Practices
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Evol
ving IT
IT Organizations are complex and varied.
One thing that is essential for all IT organizations
is to be a value-added business partner.
Unique and
Varied
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To Build A BridgeFIRST KNOW WHO YOU ARE AND WHERE YOU ARE GOING
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Four
Com
pon
ents
of
IT
Org
aniz
ati
on
Future State Vision Delivery Methodology
Structure Departmental Persona
The Business
Additional factors: size, history, geography, …
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Futu
re
Stat
e
Future State Vision
Delivery Methodology
Structure
Departmental Persona
The Business
StrategyForward ThinkingBusiness Understanding
TacticalTechnical ExpertiseProcess Optimization
Business Partners
hip
Operational
Support
OPERATIONS + STRATEGY = VALUE ADDED BUSINESS PARTNER
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Futu
re
Stat
e
Future State Vision
Delivery Methodology
Structure
Departmental Persona
The Business
Each Quadrant Brings Value
When Worked Together
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Agile
XP Kaisen
RUP
Waterfall
KANBAN
LEAN
Ad Hoc
CMMI
PMI
ITL
ScrumSix Sigma ISO
PHASE/GATE
Met
hod
olo
gy
Future State Vision
Delivery Methodology
Structure
Departmental Persona
The Business
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METHODOLOGY Divides
Picked to meet IT’s desires/needs/wants
Reliance on business’ understanding of methodology
Bridges
UX review components of methodology from Business perspective
Listen for and capitalize on learning moments
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• Functional• Process• Product• Market
• Projectized
• Matrix• Strong• Balanced• Weak
• Outsourced
Stru
ctur
e
Future State Vision
Delivery Methodology
Structure
Departmental Persona
The Business
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The Consultant The Controller The Consolidator The Caretaker The Creator
Depa
rtm
ent
al
Pers
ona
Future State Vision
Delivery Methodology
Structure
Departmental Persona
The Business
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THE CONSULTANT
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THE CONTROLLER
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THE CONSOLIDATOR
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THE CARETAKER
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THE CREATOR
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Building the Bridge
• ANALYZE & PLAN
• DECISION MAKING
• MANAGING CHANGE
L I S T E N I N G
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ANALYZING
IT’s Core Strength Use IT
for Good
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Analyzing Peaks and Valleys
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PLANNING
Must be stated goal with tangible outcomes Beyond a traditional Project Plan Systems and actions over goals and plans
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BEYOND A TRADITIONAL PROJECT PLAN Setting and communicating the intention Goals and Outcomes Creating a System Actions
Leadership Individuals Building partners
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Word Mapping: Build
Rapport and Understand
What is Important
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DECISION MAKINGDecision FatigueChoice Paralysis
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LISTENINGFind Out What’s Important: Capacity to Speak, Hear, and Read Learn Active Listening Techniques
Click Down Playing a Movie Word Mapping
Click DownActive listening naturally through conversation
Identify by ‘clicking down’ into areas of interest and importance:
1. Start with asking a general who, what, or where question
2. Listen for and notice ‘blue, underlined’ words
3. Ask an open ended question about the key word(s)
4. Repeat until you reach a core ‘real’ issue, desire, or value
Click Down
What is it about … that …?
When you mentioned X, where …?
How do you… ?
Avoid Why
Some ways to
continue
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TO PRACTICE1. Ask to describe a situation in which IT and The
Business worked well together (or didn’t).
3 Rounds: Each mentor,
mentee, and observer
taking notes
2. Mentor ask the mentee to describe with open ended questions
3. Mentor listen to determine root cause
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Make a MovieTo Focus Listening and Hear What Others Really Say
Use your mental capacity to focus and hear beyond words.
As the other person is talking create a movie scene within your mind. Create all the details. Set, lighting, dress, characters, etc.
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CHANGE Bridges are built one stone at a time