Which a leader do you like ?Which a leader do you like ?
an emotionally intelligent leaderan emotionally intelligent leader an emotional leader an emotional leader
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Leadership• The process of influencing
the activities of an organised group toward goal achievement
• Doing jobs through other people
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Emotional Intelligence (EI)“Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships” (Goleman)
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The History of EIThe History of EI• In 1990, an article which comprises some ideas called
„emotional intelligence‟ was published by Peter Salovey of Yale and John Mayer of the University of New Hampshire.
• It was Daniel Goleman who popularised the term of Emotional Intelligence (EI) to communities in 1995 by his famous book with the same name
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Advantages of using Emotional Intelligence
• improves relationships with colleagues• enables good communication and an ability to
influence others without conflict• enhances reputation within the team and the
organisation• maintains control• lowers stress levels• maintains motivation
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Disadvantages of using Emotional Intelligence
• cannot always be learned, though it can be developed
• is sometimes dismissed as being just another management fad
• is ridiculed by people with low levels of emotional intelligence
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Five Components of EI
1. Self-awareness2. Self-regulation3. Motivation
4. Empathy 5. Social skill
‘Intrapersonal Intelligence’
‘Interpersonal Intelligence’
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Self-AwarenessSelf-Awareness• Having a deep
understanding of our emotions, strengths, weakness, needs, and drives
• Being honest with ourselves and the others
WWHHOOAAMMII??
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Leaders with Self-Leaders with Self-AwarenessAwareness
• not taking actions which are not taking actions which are unsuitable with unsuitable with organisation's capabilitiesorganisation's capabilities
• encourages to enhance the assets encourages to enhance the assets in order in order to succeed in obtaining the better to succeed in obtaining the better resultsresults
• Self-confidence about anything Self-confidence about anything (e.g. speaking in public) (e.g. speaking in public)
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Self-RegulationSelf-Regulation• Controlling our feeling, moods and emotional impulses• Having adaptability and flexibility with challenges
“Take responsibility for your life. If you can't control what happens, you can at least control how you
respond.”(Sanborn)
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Leaders with Self-RegulationLeaders with Self-Regulation• Think first before taking
an action• Not easy in getting
angry and panic• React to any condition
with a smile
SMILE A WHILE SMILE A WHILE Group - iii 14
MotivationMotivation• Drives which attempt
to achieve beyond expectations
• A strong desire to attain goals with energy and determination“
““Nothing great was ever achieved without enthusiasm”Nothing great was ever achieved without enthusiasm”#nevergiveup#nevergiveupGroup - iii 15
Leaders with MotivationLeaders with Motivation• Self-motivation• Be optimistic in
responding the result whether it is bad or good
• Remain hopeful and overcome failure without frustration
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EmpathyEmpathy• Understanding others
and taking active interest in their concerns
• Being sensitive to the diversity about what the others feel
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Leaders with EmpathyLeaders with Empathy• Understanding what workers feel and what they Understanding what workers feel and what they
want by being aware of their needs, perspectives, want by being aware of their needs, perspectives, feelings, concerns, and senses of the developmental feelings, concerns, and senses of the developmental needs of themneeds of them
• Behaving carefully in terms of instructing the staffBehaving carefully in terms of instructing the staff• Becoming a good listener to employees‟ initiation Becoming a good listener to employees‟ initiation
without interruptionwithout interruption
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Social SkillSocial Skill• Ability in managing
relationship (no work will be done alone)
• Sociability and cooperation with a purpose and moving people to the desired direction
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Leaders with Social SkillLeaders with Social Skill• Working together with the subordinatesWorking together with the subordinates• Not only just socialising with the followers but also Not only just socialising with the followers but also
developing themdeveloping them• Being supportive and having ability to communicate Being supportive and having ability to communicate
as well as inspire peopleas well as inspire people• A proficiency in resolving conflicts, collaboration and A proficiency in resolving conflicts, collaboration and
forming a good team workforming a good team work
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Some Gender DifferencesSome Gender Differences• More willing to More willing to
compromise social compromise social connectedness for connectedness for independenceindependence
• Not as good as women at Not as good as women at thisthis
• Less adept than women Less adept than women overalloverall
• More physiologically More physiologically overwhelmed by marital overwhelmed by marital conflictconflict
• Greater need for Greater need for connectednessconnectedness
• Have a wider range of Have a wider range of emotionsemotions
• Better at developing social Better at developing social strategies overallstrategies overall
• Better at reading emotionsBetter at reading emotions• Perhaps more engaged in Perhaps more engaged in
marital conflictmarital conflict
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ConclusionConclusion““Emotional Intelligence is a way of Emotional Intelligence is a way of recognising, understanding, and choosingrecognising, understanding, and choosinghow we think, feel, and act.how we think, feel, and act.It defines how and what we learn;It defines how and what we learn;it allows us to set priorities; it determinesit allows us to set priorities; it determinesthe majority of our daily actions.the majority of our daily actions.It shapes leaders‟ interactions withIt shapes leaders‟ interactions withthe subordinates andthe subordinates andunderstanding of themselves.”understanding of themselves.”
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