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Cisco Business Edition Solutions for SMB - Deployment, Configuration, Updates
BRKUCC-2542
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Agenda
Cisco Business Edition Portfolio
Cisco BE 6000
Cisco BE 3000
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Cisco Business Edition Portfolio
Co
llab
ora
tio
n C
apab
iliti
es
300 1000
Business Edition 6000
Business Edition 3000
Users
• Value Priced UC
• Simple to Deploy
• Easy Administration
• Professional Collaboration solution
• Supports Telepresence, CIUS, Virtual desk
• Optional redundancy & survivable branch
•
• User Workspace Value bundles
Cisco BE 6000
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Cisco BE 6000 – Key Components
Specific combination of core UC applications on UCS to support medium business requirements ‒ Cisco® UCM ,Cisco Unity® Connection, Cisco Unified
Provisioning Manager
‒ Optionally add Cisco Unified Presence, Cisco Contact Center Express, Cisco Unified Attendant Consoles
Hardware platform - Cisco Unified Computing System™ C200 M2 1RU Rack Server
Capacity - 1000 users, 100 Contact Center Agents
Full featured WAN and LAN redundancy ‒ Cisco UCS x 2 or Cisco UCS + MCS 78xx (as back-up)
Improved Scalability, Redundancy and Application co-residency
Cisco Unified CM + Cisco Unity Connection + Cisco Unified Provisioning Manager
+ more co-res Apps (up to 4)
Embedded VMware ESXi 4.0
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Cisco BE 6000 Advanced Features All UC Manager Telephony features
Unified Mobility
Unified Messaging – single mailbox for email, VM and fax
Premise-based rich media Presence using Cisco Unified Presence
Cisco Jabber for Desktop and Mobile (BYOD)
Web Conferencing using Cisco WebEx Meeting Center
Telepresence and Advanced Endpoints – CIUS, EX series, CTS series
Advanced on-the-box Contact Center capabilities
Cisco BE 6000 Deployment Models
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IP
PSTN
2nd UCS C200 server for redundancy
Capacity: Up to 1,000 users.
Up to 1,200 endpoint devices
Cisco BE 6000 Deployment Models Single Site/Campus Deployment Model
Cisco BE 6000
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IP WAN
PSTN
Remote Site 1
Remote Site 49
Central Site
. . .
Up to 1,000 users
Up to 1,200 endpoint devices
Full Redundancy
Up to 49 remote sites
Cisco BE 6000 Deployment Models Multi Site with Centralized Call Processing
2nd UCS C200 server for redundancy
Cisco BE 6000
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Regional Site A
PSTN
IP WAN
Regional Site N
Regional Site B
Cisco BE 6000 Deployment Models Distributed Call Processing
Capacity Per Site:
Same as Single Site/Campus
Redundancy Per Site:
Same as Single Site/Campus
Remote Sites can be a Cisco BE or Unified CM
deployment Cisco BE 6000
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Site 1
IP WAN
PSTN
Site 2
≤ 80 ms RTT
Capacity: 1,000 users/1,200 endpoint devices
Redundancy: Full redundancy for all 4 applications
Distance
Cisco BE 6000 Deployment Models Clustering over WAN (CoW)
Cisco BE 6000 Cisco BE 6000 WAN Redundancy
for all Core Applications
Full Redundancy across the WAN
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Site 1
IP WAN
PSTN
Site 2
≤ 80 ms RTT
Capacity: 1,000 users/1,200 endpoint devices
Redundancy: Full redundancy for all 4 applications
Distance
Cisco BE 6000 Deployment Models Clustering over WAN (CoW)
Cisco BE 6000 Cisco BE 6000
STRICT NETWORK REQUIREMENTS:
Maximum 80-ms round-trip delay between two geographically separated nodes.
1.5 Mbps bandwidth for each 10,000 BHCA between sites
1.5 Mbps bandwidth for database and other inter-server traffic between sites
** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/models.html#wp1043996
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Cisco BE 6000 vs. “UC on UCS”
Cisco BE 6000 UC on UCS Packaged solution optimized for medium business requirements (1000 users)
Enterprise Deployments (Megacluster 80k users)
UCS C200 Hardware platform only UCS C200, C210, B200 Specs-based support
Core applications: Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Contact Center Express, Cisco Unified Attendant Consoles, Cisco Unified Provisioning Manager
Full suite of UC on UCS applications
Unified provisioning through embedded Cisco Unified Provisioning Manager
Provisioning through separate native management interface or purchase Cisco Unified Provisioning Manager
Embedded Cisco Unified Virtualization Hypervisor Edition (VMware ESXi Hypervisor), optionally purchase upgrade to Foundation Edition
Buy Cisco Unified Virtualization Foundation Edition, VMware ESXi Advanced, Enterprise, Enterprise+
Discounted Starter Bundles (50 or 100 users) with options to add WebEx Meeting center Extension Bundles
Buy software and hardware separately.
Single top-level part number, Quoting through Quick Pricing Tool Separate SKUs for hardware and software licenses
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Cisco BE 6000 System Sizing
Application Performance Limits Unified Communications Manager •1000 Users, 1200 endpoints. (1000 Primary, 200 Secondary endpoints), up to 50
gateways (Sites) •50 Extension Mobility login or logout every hour. •50 Music On Hold sessions/calls. •20 Software Conferences •250 CTI endpoints •1000 Presence enabled Users •Overall BHCA 5000
Cisco Unity Connection •1000 Users •1000 Voicemail boxes, 10 voicemails per mailbox •24 Voicemail ports with maximum 6 VUI ports, @ 1000 BHCA •500 IMAP sessions •150 CPCA sessions
Cisco Unified Presence •1000 Users •XMPP Load •20 IM per user per hour •2 State changes per user per hour •20 contacts per user
Unified Contact Center Express/IP IVR •100 Agents @ 15 BHCA per Agent •10 Recording Sessions •100 IVR Sessions •Periodic Historical reporting
Supported System Capacities
What’s new with Cisco BE 6000
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Cisco BE 6000 updates
WAN redundancy supported for all core applications
Embedded VMware software at no additional cost, optional Upgrade to Foundation Edition with vCenter compatibility
New Contact Center Starter Bundles
Embedded Cisco Prime Unified Provisioning Manager
System Release 8.6.x
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New Unified CCX Bundles
5 Seat Promo Bundle is extended
Discounted 10 and 25 seats Enhanced and Premium
Easy to order with all required SKUs with “one click”
Integrated with BE6K and CUCM top level SKU for new systems
Coming in June 2012
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Cisco Prime Unified Provisioning Manager
Single Interface to provision users and their services
Handle Day 1 (infrastructure) and Day 2 tasks (MACD)
Policy based
Permissions for access and delegation
Auditing and tracking
Northbound workflow API for workflow automation
Simplify Deployment and Ongoing Administration
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Cisco BE 6000 Configuration Simplified Embedded Unified Provisioning Manager
Service Active
Request for Service
Automated Activation
Cisco Unified Communications Manager Virtual Machine
Cisco Unified SRST,
Unity Connection Virtual Machine
Cisco Presence systems Virtual
Machine
Audit Trail
Unified Provisioning Manager Virtual Machine
Unified Provisioning Manager • Unified : ONE interface • Simplified: business-process & user-
oriented • Rapid: <1 minute for activation • Accurate: Reduce manual & duplicate
entry errors • User-friendly: template-based interface &
business abstraction • Tracking: unified audit trail • Localized: Available in German and
French Unified Provisioning Manager software and license included with BE6000 for no additional cost.
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Cisco Prime Unified Provisioning Manager
Subscriber services
Phones (IP, Analog, Wi-Fi and dual mode), Soft phone (CSF, CIPC)
Lines (Shared lines), Extension Mobility, SNR
Presence
Unified Messaging (VM, IMAP, Single Mailbox
Bulk provisioning of users & services
Supported Applications and Services
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Infrastructure configuration services
PSTN Gateway and Router provisioning Pre-built IOS templates (CLI file) with keyword substitution
CUCM configuration Templates for Hunt groups, Call pickup groups, CSS MRG, Locations, SIP trunks and a lot more.
Unity Connection configuration Voicemail distribution group setup, caller input
Batch provisioning and UI for the above services
Supported Applications/Devices
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Unified Presence
Cisco Unified Mobility
CUPC/CSF
Cisco Unified IP Phones (69XX, 79XX, 89XX, 99XX, 3905, CIUS, Tandberg)
Cisco Voice Gateways (VG224, 202, 204, ATA 187)
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Cisco Prime Unified Provisioning Manager Quick System Setup
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Cisco Prime Unified Provisioning Manager Site Configuration
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Cisco Prime Unified Provisioning Manager Usage Profile Configuration
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Usage Profile Takes Precedence over Site Settings
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Cisco Prime Unified Provisioning Manager User Configuration
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Cisco Prime UPM configures CUCM, CUC and Presen applications for the user in the background
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Unified Configuration Tracking with Cisco UPM Know what is being done to your network
Single point for ordering allows single point audit trail for: –Change tracking –Troubleshooting –Security audits
Export audit trail report in spreadsheet format
UPM
Order Subscriber Order Date Admin Product
234 agerbic 2/2/2011:02:00 aadmin phone builtinbridge:Defaul type:Cisco_7960
235 bsmith 2/2/2011:02:00 nyadmin phone uiltinbridge:Defaul type:Cisco_7960
236 csharp 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
237 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
238 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
UPM order tracking audit trail
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Fast Site Provisioning with Templates
CM Infrastructure templates are good for rolling out new sites that require nearly the same settings for each site. Use keywords for any custom settings.
IOS prebuilt templates are good for duplicating commonly used configurations or adding a new service to an installed base of voice gateways.
Provides faster site rollouts with increased accuracy and repeatability
Speed up and simplify CUCM and IOS repetitive provisioning
Prebuilt IOS Template File: hostname ${hostname} voice class codec 1 codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3}
+ +
Hostname SIP_Trunk_GW-NY voice class codec 1 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8
hostname SIP_Trunk_GW-LA voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw
Keyword file for NY Gateway: hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8
Keyword file for LA Gateway: hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE
= =
Audit Trail
Schedule
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Cisco BE 6000 updates
Preconfigured UCS and pre-installed software
End User Self-Care with Cisco Prime UPM 9.0
Support for VMware 5.x , PUT tool updated to allow ordering ESXi 5.x upgrades
Cisco Unified Presence 8.6.4 support
Native call queuing
Enterprise License Manager support for Cisco BE 6000
Jabber for Everyone
System Release 9.0
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Releasing Q4 FY’2012 tentatively
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Native Call Queuing
Ability to hold hunt pilot callers in queue while they wait for an agent to become available
For each hunt pilot, callers can be routed to configurable secondary destinations
Agents can be part of multiple hunt pilots where queuing is enabled
2 different options for announcements are available: ‒Initial announcement
‒Periodic announcement
New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance
Releasing Q4 FY’2012 tentatively
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Enterprise License Manager for UC 9.0
Licenses will be managed by Enterprise License Managers
No more DLUs with 9.0
Migration from pre-9.0 to 9.0 – ‒ License Count Utility can calculate translation from DLU to UC/CUWL based on
Phone type, Phone assigned to User, etc.
‒ ELM guides through the process to receive permanent licenses
‒ 60 Days grace period allowed to configure users without a license
Will Support Cisco BE 6000
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Jabber for Everyone What: Enterprise-wide IM included in
Unified Communications Manager (CUCM) license
Eligibility: CUCM customers ‒ On-premises Presence & IM
Who: All employees
‒Even if not using voice/video
On: Any device – Jabber IM client
‒Win, Mac, iOS, Android, Blackberry, Web with Jabber SDK
Presence & IM for All Users, All Devices Coming in June 2012
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Jabber Presence and Instant Messaging IM-only Capabilities and Experience
XMPP-based – Cisco & 3rd Party clients
Network-based presence
File Transfer
Desktop and mobile access
Federations – Existing except AoL
Experience – Only see IM features
Microsoft Office - Presence & Click to IM
Initiate, Join WebEx meetings ‒ Mac, Win (2H CY12)
Coming in June 2012
Cisco BE 3000
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Cisco BE 3000 Solution Overview
Proven UC technology supporting 300 users, 400 devices, 10 sites
Appliance Built-in Gateway
End Points Video, Wi-Fi, low Cost
Management Interface
Simple & Intuitive
Trunking SIP, PRI, Analog
Localization
User and admin interfaces
IP Telephony Call features
Mobility SNR
Extension Mobility
Unity Connection Voice Mail & AA
Application Attendant Console, Cisco Jabber
Video
As easy as audio call
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Cisco BE 3000 - MCS 7890 Hardware
OS = Red Hat v5.5 OS
DSP = Texas Instruments
SDRAM = 4 GB
HDD = 160 GB
Processor = Dual Core 1.66 GHz
Ethernet Port
2 USB Ports
2 T1/E1 Ports
MoH Audio Jack
Serial Port
VGA Port
Status Lights
Front
Rear
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Cisco BE 3000 – Simplified UI Drawer Menu Content
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Cisco BE 3000 Voice Messaging and Auto Attendant Integrated voice messaging and Automated
Attendant functions
Voice mail powered by Cisco Unity® Connection
VM Integration with MS Outlook – notification via email
On-server message store
Voice mail capacity: 51 minutes per user, auto purged after 15 days
Maximum VM+AA ports: 12
Configure IMAP Account in MS Outlook
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Cisco BE 3000 Voice Conferencing & Transcoding
Conferencing & transcoding included in base system. No conference bridge needed
Ad hoc conferencing ( 4 participants per meeting)
Meet-me conferencing ( 8 participants per meeting)
Eliminates the need for customers to pay for dedicated monthly voice conferencing services
Maximum participants per system: 24 channels
Maximum transcoding resource: 10
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Cisco BE 3000 Integrated Mobility
Single business number reach, single voice mailbox
•Intelligently manages, filters, routes, and connects calls between an employee's IP desk phone and mobile cellular or home phone
•Allows one SNR number per user
Desktop pickup and cell phone pickup ‒ Device mobility between desktop and mobile phone
Cisco Jabber on Mobile (iPhone and Android)
Extension Mobility
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Cisco BE 3000 Supported UC Endpoints
8.6.x
8.6.x
8.6.x
8.6.x
7900 Series
9900 Series* 6900 Series
7925 Wireless Phone 7937 Conferencing Station
3905 SIP Phone
8900 Series*
VG224 Analog Phone Gateway
*Only certain phone models in series are supported. Refer to Cisco BE 3000 datasheet for details
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•Presence •Instant Messaging •Click-to-Call directly from desktop •Integrated with Desk phone
Cisco BE 3000 Supported Desktop Clients
Support for desktop clients for better collaboration
CUCI-Connect Cisco IP Communicator
• PC based client integrated with desk phone
•Click-to-call directly from desktop applications
•Single phone number, single voicemail box
Cisco Jabber
•Integrated Voice, Video*, Voicemail, Desktop Sharing and Conferencing •Presence and IM •Integrated Directories •Media Escalation
8.6.x
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Cisco BE 3000 Integration with Desktop Clients
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BE 3000 Server IP
Under File -> Options -> Advanced
Cisco Jabber Under File -> Preferences Cisco WebEx Connect
No additional config required on Cisco BE 3000 system
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Cisco BE 3000 Integration with WebEx® Meeting Center
Accelerate decision-making and collaborate over the web in real time
Share applications, presentations, documents, or a PC desktop—just as you would in person
Bring people together without the time and expense of travel
Work with teams around the world—all you need is Internet access
Share streaming high-quality video and multiple webcams for more personal interactions
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Cisco BE 3000 Dial Plan considerations
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Main DID
Off-net
Country Specific Dial Plan uploaded at First Time Setup, simplifies Dial Plan Design and Implementation
•UK •France •Spain •Brazil •Mexico •Italy
•United States •Canada •India •Russia •China •Australia
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Cisco BE 3000 Integration with Cisco Unified Attendant Console - Compact Edition (CUAC-CE)
Intuitive client application that enable the user to:
Answer telephone calls using Windows PC to control Cisco IP Phone
Search a directory up to 300 contacts
Transfer calls to a contact
Monitor status of a contact
Set DND and Call Forward
1:1 Paging using Cisco IP phone
Technical Specifications
No additional servers required
Runs on Windows based PC (32 bit)
Limited to BE3K and requires enhanced user license
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Cisco BE 3000 Trunk Support
PSTN ‒ 2 Integrated T1/E1 links on MCS 7890 server
‒ ISR 2901 supported for local or remote sites
‒ E1/R2 Trunk Interface ( Brazil & Mexico )
SIP ‒ On-premise Cisco CUBE Lite
‒ SIP Normalization enabled
Analog ‒ Emergency Calling, Backup line, Local PSTN Access
‒ SPA 8800 provides 4 FXO ports
Integrated Trunk Provisioning on Cisco BE 3000 UI
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Cisco BE 3000 Deployment Model
PSTN
IP WAN
Central Site
Remote Site
PoE Switch
Cisco BE 3000 w/ Integrated gateway
Tele-worker 871 VPN Router
PoE Switch
IP Phones
Analog GW/VG224
Analog Phones
PSTN IP LAN IP WAN SIP
PC Attendant Client
89xx FXS
FXO SPA8800
SPA8800 FXO
FXS
CUBE Lite
SIP SIP
CUBE Lite
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PoE switch
Remote Site
Cisco BE 3000 PSTN Breakout
ISR 2901 Cisco BE 3000
PSTN
Central Site IP WAN
VG224
Local PSTN Breakout at remote sites Necessary requirement for country's providing emergency services using
a PSAP collocated in trunk area for a Gateway.
Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO)
PSTN Long Distance
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Cisco BE 3000 Solution
Recommended Switches – ‒ Cisco 300 Series
‒ Cisco Catalyst 2960
VLAN Configuration – ‒ Single IP subnet per VLAN
‒ Configure at least 2 VLANS – 1 native VLAN for Data, Voice VLAN for voice
DHCP Server – ‒ RFC 2131 compliant DHCP server
‒ Add DHCP voice scopes
‒ DHCP Option 150 for TFTP server
Network Infrastructure Considerations
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Cisco BE 3000
Multiple call pickup groups
Direct Transfer to Voicemail
Dial Plan Enhancements: 3 digit extn, short code for dial
CDR Offloading of Call Records for Reporting tools
Auto Attendant Enhancements: Dial by Name, Hunt Group Forwarding
Release 8.6.4 Other Features
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Cisco BE 3000 Release 8.6.5 highlights
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Native Queuing
Multi-level Auto Attendant Menu support
FXS/FXO support on ISR 2901, Cisco 881 and Cisco 891
Open Dial Plan Improvements
SRST* support on ISR 2901, Cisco 881 and Cisco 891
*No AAR or CFUR support
Releasing Q4 FY’2012 tentatively
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Cisco Business Edition
Unified CMBE 3000 Unified CMBE 6000
Users Supported 300 1000
Appliance Based Yes (MCS 7890) No
Single Office Solution X X
Distributed Deployment X
Centralized Deployment X X
Total Sites Supported in a Centralized Deployment 10 50
Appliance Based Call Control X X
Optional Survivability X
Optional Clustering X
Integrated Voice Mail X X
Integrated Voice Gateway X
Optional Integrated Messaging X X
Tele-worker Support X X
Required Partner Specialization Small Business, Advanced UC Advanced UC
Platform Comparison
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Unified CM Business Edition
CMBE 3000 CMBE 6000 Basic Telephony Features
Phone support 3905, 69XX, 79XX, 89XX, 99XX, 7925, 7937, CIPC, CUC-Connect, Cisco Jabber
39XX, 69XX, 79XX, 89XX, 99XX, Soft clients, mobile clients
Basic Mobility (SNR) Basic Security Redundancy Cold Standby
Advanced Telephony Features
Advanced Voicemail Advanced Mobility
Video Limited Presence
Contact Center
Feature Comparison
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www.cisco.com/go/cmbe3000
www.cisco.com/go/cmbe6000
www.cisco.com/go/srnd
Cisco Business Edition Partner Resources
To Learn More Visit
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Final Thoughts
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