CARL’S CRAZY CATERING
• Remember Carl?
• You are the Kitchen Manager at Carl’s Crazy Catering, and he
came to you and said:
• “We’re losing all our major clients to Kathie’s Kulinary Kitchen. You
need to create a menu that will blow Kathie out of the water and
win me back that business”
• This is a practical lesson, it can be done individually or in a group
based on preference. This is not assessable.
CARL’S CRAZY CATERING• You asked some more pertinent questions, and because you asked in a
professional, confidential and sensitive manner, Carl gave you some more
information:
• Kathie’s Kulinary Kitchen is a newly opened organisation who have some
special introductory pricing which is significantly lower than Carl’s
• Kathie also has a new and exciting chef, although untried with large volumes
of meal turnover
• Kathie has targeted Karl’s high end and profitable clients in an effort to gain
market share quickly
• Carl has not done much by the way of “customer service”, he believes the
food “speaks for itself”
• Carl’s business is still sound, but he wants to win back the prestige
associated with these clients, so winning the clients back is the ultimate goal
• Carl has given you a budget of $15,000 and four weeks.
CARL’S CRAZY CATERING
• Your project team consists of:
• You, Kitchen Manager
• Jason Pert – Kitchen hand, loyal friend of Carl’s
• Kate Simpson – Front of House Manager
• You have already briefed the team on the project, they are all
excited about the challenge.
CARL’S CRAZY CATERING
• You now need to have a team
meeting:
• Agree roles and responsibilities
• Agree tasks that must be
completed to achieve your
outcome
• Minute your meeting using the
templates provided
CARL’S CRAZY CATERING
Tasks You Jason Kate Carl
R = Review A = Accountable P = Participant S = Sign-off Required I = Input required
6
Responsibility Assignment Matrix (RAM)
CARL’S CRAZY CATERING
• Having identified the roles and responsibilities within the Project
Team, you now must ensure that Team Members understand them.
• Using your Communication Strategy, you can now identify the best
ways to communicate these.
• Given the complex nature of roles in projects, it is usually best to
combine a verbal media, such as a meeting or one-on-one, with a
written media for later reference.
CARL’S CRAZY CATERING
• Write a memo to advise all staff of the roles and responsibilities of
the Project Team over the next four weeks.
• Remember to copy in Carl and the Project Team.
CARL’S CRAZY CATERING
• Change Request
• One of your team’s solutions was to have a special function for all
of your current and past elite client’s to show off your fabulous
menu, your brilliant staff, and great facilities.
• It’s also an opportunity for Carl to get to know the client’s on a
personal basis, making it harder for them to choose a different
catering company.
• Your preferred MC for the night is a well known food critic and TV
celebrity, but his fee for the night is $10,000 which will take your
overall budget up to $18,500.
• Complete a Change Request Form for Carl to approve.
CARL’S CRAZY CATERING
• Carl thinks it’s a brilliant idea and has approved your Change
Request.
• Update the Change Request Register.
CARL’S CRAZY CATERING
• Complete a risk assessment for this project using the information
you have to hand, and making an educated guess at what you
don’t know.
• Identify those risks that you are unsure of.
CARL’S CRAZY CATERING• You are half way through the project period:
• You are on schedule for the special guest function
• RSVPs are coming through with a lot of acceptances, but 10% rejected
outright, and 35% still not having answered
• The Guest Speaker has been booked but needs accommodation for the
night to be arranged for him (“5 star, no less”)
• A special menu has been devised showcasing the chef’s best and most
popular recipes, specialist suppliers need to be sourced for two key
recipes however
• Kate has caught the flu and is at home very unwell
• You are running over budget ($18,500 compared to the original $15,000)
• Write a Progress Report using the template provided.