Building Disaster Resiliency through Building Disaster Resiliency through an Integrated Critical Infrastructure an Integrated Critical Infrastructure Alerting ProgramAlerting Program
Daniel StevensManager, Emergency Planning
• Background and project overview• Demonstration – Vancouver 2010• Lessons learned and next steps• Q&A
Integrating Situational Awareness
Three parts:
• Critical Infrastructure Alert Publishing
• Emergency Information Data Publishing
• Road Impact Data Publishing
Integrating Situational Awareness
Collaborators
• City of Vancouver• EmerGeo Solutions Worldwide Inc.• E-Comm 911• GeoConnections (Federal Government)• GeoBC (Provincial Government)• Translink
Critical Infrastructure
Those physical resources, services, and information technology facilities, networks and assets which, if disrupted or destroyed, would have a serious impact on the operation of an organization, industry sector, community, region or government.
-Public Safety Canada
Problem
Situational awareness
What is happening that may impact the critical infrastructure I manage?
Emergency Response Structure inBritish Columbia
AgencyDispatch
(Police, Fire, Ambulance, etc.)
ICP
PREOCPROVINCIAL REGIONAL COORDINATIONProvincial Regional Emergency Operations Centre(s)
PECCPROVINCIAL CENTRAL COORDINATIONProvincial Emergency Coordination Centre
EOCSITE SUPPORTEmergency Operations Centre(s)
E-Comm & OthersCritical Infrastructure
Operators
Considerations
• Information overload: situational awareness - relevant, unobtrusive, and timely
• Day-to-day benefit• Low or no learning curve• Automatic and manual alerting• Geospatial view (COP)• Security of CI data• Security of incident data• Scalability
Solution
Incidentdata source
Delivery methods/User interfaces
Police CAD
Fire CAD
Ambulance CADE2MV/WS
E-Mail EmerGeoNav. COP
EmerGeoFusionPoint
Alert E-MailAlert E-MailAlert Subscriber
Data is simulated and does not reflect actual locations of infrastructure assets
Info about the CI assetEmergency Contact:
Security – 604-555-2345
ALERT
Use during 2010 Winter Olympic Games
• Office of Emergency Management tested system
• Used to alert of moderate to severe motor vehicle incidents on roads with Olympic Lanes
DEMO
Benefit - Security
• Security of critical infrastructure asset data
• Security of incident data
Benefit - Scalable
• Planned/upcoming incidents• Multiple incident sources• Multiple CI layers
Benefit – relevant information
• Alerts are targeted – not everyone gets the same alerts
Benefit – Low learning curve and day-to-day use
• No need for user to take a course or do anything other than check e-mail
• Actionable information can be included in e-mail
• Day-to-day use, not only for disasters.
Benefits – Geospatial View
• Includes ability to log-in and see what’s going on via Common Operating Picture (COP).
Lessons Learned
• Data mapping between systems
• Avoid black box
• Data agreements just as complex as technical development
• Work closely with developers and data providers to minimize misunderstandings
Conclusion and Next Steps
• Use by OEM Staff and Emergency Social Services
• Fine-tune criteria for issuing alerts
• Roll-out alerting to all COV CI owners
• Pilot alerting with external CI owners
• Add additional incident data sources
• Pilot use for upcoming planned events
• Expand to other alerting methods(e.g. SMS, via CAP-CP capable systems)