Business Communication Strategies
Presented by Orhan Demiralp
Getting Acquainted
Meeting new people
Strategies: Greetings and introductions
Reading: First impressions
Activity: People and the impressions they make
Making Small Talk
Being social
Strategies: Small talk expressions
Reading: Small talk tips
Activity: Practice making small talk
Telephoning
Using the telephone
Strategies: Telephone talk
Reading: Cell phone etiquette
Activity: Cell phone commercial
Showing Interest &
Expressing Appreciation
Treating people well
Strategies: Showing interest
Reading: When your boss is difficult to deal with
Activity: Johari window
Maintaining Understanding
Active listening
Strategies: Maintaining understanding
Reading: Effective communication
Activity: Gender differences in communication
Questioning
Questions
Strategies: Questions types
Reading: Bloom’s taxonomy
Activity: 20 Questions
Offering and Asking for Assistance
Teamwork
Strategies: Offering and asking for assistance
Reading: Being a team player
Activity: Who will survive?
Stating Goals and Objectives
Goals and objectives
Strategies: Stating goals and objectives
Reading: Strategic planning
Activity: Implementing strategies
Presenting Ideas
Presentations
Strategies: Making a presentation
Reading: Presentation preparation
Activity: Give a presentation
Expressing Opinions
Quotations
Strategies: Expressing opinions
Reading: CEO salaries
Activity: Case studies
Considering Options and Choices
Options and choices
Strategies: Choosing between options
Reading: Decision trees
Activity: Application
Making Decisions
Leadership
Strategies: Making decisions
Reading: Six thinking hats – Edward de Bono
Activity: Case studies
Arguing
Arguments
Strategies: Arguing and defending a point
Reading: Debating
Activity: Controversial issues
Negotiation
Are you a good negotiator?
Strategies: Negotiating
Reading: Win-win negotiating
Activity: Negotiations and culture
Taking Responsibility
Responsibility
Strategies: Accepting responsibility
Reading: Blame
Activity: Ethical dilemma
Motivating Others
Motivation
Strategies: Praising
Reading: Hierarchy of needs
Activity: How are you motivated?
Holding Meetings
Meetings
Strategies: Holding a meetings
Reading: Effective meetings
Activity: Leading meetings
Handling Criticism
Criticism
Strategies: Handling criticism
Reading: Constructive criticism
Activity: What went wrong?
Managing Stress
Workplace stress
Strategies: Managing stress
Reading: Stress management tips
Activity: Stress survey
Solving Problems
Problems
Strategies: Dealing with problems
Reading: Problem solving
Activity: Problems in the news
Getting a Job –
Résumé and Cover Letters
Jobs
Strategies: Résumé (3 tasks)
Strategies: Cover letter (3 tasks)
Getting a Job –
Interviews and Success on the Job
Strategies: Interview (4 tasks)
Strategies: Thank-you letters
Strategies: Success on the job
Business Emailing
Communicating on line
Parts of an email
Reading: Email writing guidelines
Strategies: Language for emails
Traveling
The language of travel
Strategies: Travel Agency
Strategies: Hotels
Strategies: Sightseeing and shopping
Strategies: Restaurants
Strategies: Plans