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Download - Business Goal KPI Cheat Sheet - Crystal · PDF fileTitle: Microsoft Word - Business Goal KPI Cheat Sheet.docx Created Date: 1/19/2017 4:16:42 PM

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Page 1: Business Goal KPI Cheat Sheet - Crystal · PDF fileTitle: Microsoft Word - Business Goal KPI Cheat Sheet.docx Created Date: 1/19/2017 4:16:42 PM

Copyright2017CrystalCanineLLC

BusinessGoalKPICheatSheet

BusinessGoal OwnerKPI QuarterlyTeamObjectives

GrowClientBase

NumberActiveClientsindatabase

NumberofnewclientreferralsfromexistingclientsorstaffNumberofnewdogevaluationsPercentageoftourvisitorsthatbookappointmentsPercentageofnewclientcallsthatbookappointments

IncreaseBusinessProfits

ProfitPercentage TotallaborhoursOvertimehoursTotalincomeSalesof“x”

ReducePayrollPercentage

PayrollasPercentageofRevenue

TotallaborhoursOvertimehoursSalesof“x”(lowlaborserviceorretail)Staffturnover

Reducepetandstaffinjuriesthatrequiremedicalcare

NumberofIncidents Stafftrainingcompletedonsafehandling&bodylanguageDaycareleadershipexercisegoals(DaycareGamesmedals*)ExtendnumberofweeksbetweenincidentsExistingdogevaluationscompletedon“yellowdogs”*

ImproveCustomerSatisfaction

Survey&ReviewResults

NumberofpositivestaffmentionsinclientfeedbackformsNumberofpositiveonlinereviewspostedReductioninclientcomplaintsprocessedIncreaseinnumberofclientsthatwouldreferbusiness

ImproveEmployeeEngagement

EmployeeTurnover&SurveyResults

ReducenumberofvoluntaryresignationsIncreasenumberofpeerrecognitionnotesReducenumberoftardyandabsencesIncreasestafftenure

*TheDaycareGamesisamonth-longcompetitionfordogdaycareattendantshostedbyTheDogGuruseveryFebruary(www.TheDogGurus.com).TheyalsocreatedanExistingDogEvaluationformthatcolorcodesdogsasgreen,yelloworredastotheirbehaviorfittooff-leashdogplay.

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