BYOD and Enabling Mobility for All
Jerry Gosnell
Customer Solutions Director – Enterprise Mobility SAP
Jerry Gosnell, Customer Solutions Director – Enterprise Mobility
June 2012
BYOD: Enabling Mobility for All
© 2012 SAP AG. All rights reserved. 3
Agenda
Case Study: BYOD at SAP
Beyond Mobile Device Management
It’s all about the Apps: Mobile App Use Cases
© 2012 SAP AG. All rights reserved. 4
Consumerization of IT is the new innovation driver
Thick manuals
Company BlackBerry
Facebook, Twitter
Tablets and
smartphones
Zero training
Co
ns
um
er
En
terp
ris
e
Static charts and
tables Interactive and real
time
Helpdesk Genius bar and peer
Workstation Anytime, anywhere
Social media
Usability
BYOD: bring
your own device
Information
consumption
Support model
Workplace
© 2012 SAP AG. All rights reserved. 5
SAP runs SAP: enterprise mobility internal objectives
Mobile mind-set Device-agnostic
platform
Mobile sales
force
Role model
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SAP runs SAP: pillars of a device-agnostic enterprise
mobility strategy
Architecture framework
Technology infrastructure
User experience framework
Applications road map
Application management
Device management
Go
ve
rna
nc
e
Se
cu
rity
© 2012 SAP AG. All rights reserved. 7
20,000
phones;
evaluating
PlayBook
18,000
iPads
11,000
iPhones
1,000
Samsung
smartphones/
tablets
Evaluatio
n 2012
SAP Runs SAP: mobile devices managed by SAP Afaria
© 2012 SAP AG. All rights reserved. 8
BYOD: Key requirements and stakeholders involved
Communicatio
n
• Senior executive
• Communication
to employees
Finance
• Reimburseme
nt approach
• Contract
obligations
• Tax
implications
IT
• Management with
SAP Afaria,
custom for BYOD
• Support for device
• SAP security
requirements
HR
• Clear
procedures
• HR team
trained
Legal
• Privacy laws
• Country
regulations
• Litigation
requirements
© 2012 SAP AG. All rights reserved. 9
Crisis Management: BYOD Helped SAP Japan Keep Running in the Face of Disaster
CIO approval received for emergency rollout of
personal devices to SAP Japan employees
130 personal devices enrolled within days leveraging
Afaria, for full access to SAP
Very positive feedback from SAP Japan executive team
Effectiveness of rapid response demonstrates the
value of BYOD to many customers in Japan and
around the globe
“Immediately after the disaster, it took a few weeks before the authorities could confirm
that our building in Tokyo was safe. The 900 SAP people who work in that building had
to work from home, with limited connections.” - Ayumi Sato, IT Manager, SAP Japan
Current Status
SAP America Japan
NZ
Australia
SG
Current locations Future locations
SAP Canada SAP Germany
India
China
BYOD @ SAP Global Perspective
Brasil
S. Korea
South Africa
© 2012 SAP AG. All rights reserved. 11
BYOD Policy Guidebook
Get your copy
today!
• Policy Guidebook
created by SAP Global
IT
• Helps guide your
decision making
process by asking the
right questions and
giving experienced
answers
• Visit the SAP table
© 2012 SAP AG. All rights reserved. 12
Evolving mobile environment implications
Data loss
prevention
Mobile data in a
landscape of
speed and
adoption is hard
to account for.
Telecom
expense
management
BYOD brings
growing
unpredictable
costs.
End-to-end
security
governance
Existing
compliance
models must
co-exist with new
mobility security
needs.
Application
management
Application
lifecycle
management
threatens ROI.
© 2012 SAP AG. All rights reserved. 13
Enterprise mobility management with SAP Afaria
Security
Enforcement of password
settings
Push Wi-Fi and virtual private
network certificates
Reporting to ensure
compliance
Access control
Application-level control
Remote lock and wipe
Ordering through
online shop
Self-activation
through SAP Afaria
Deployment
through SAP Afaria
Support through
Web 2.0
© 2012 SAP AG. All rights reserved. 14
Enterprise mobility management with SAP Afaria
Security
Enforcement of password
settings
Push Wi-Fi and virtual private
network certificates
Reporting to ensure
compliance
Access control
Application-level control
Remote lock and wipe
Ordering through
online shop
Self-activation
through SAP Afaria
Deployment
through SAP Afaria
Support through
Web 2.0
© 2012 SAP AG. All rights reserved. 15
Personal to enterprise ready in minutes
Not safe for the enterprise
Lacking enterprise
controls
No security
No app management
No enterprise app
portal
No certificates
Safe for the enterprise
Simple enrollment takes users from unmanaged device to fully controlled
device.
Enterprise control
Power-on password
Enterprise app portal fully
configured
Certificates for SSO, Wi-Fi,
VPN,
and e-mail deployed
Apps enabled for not-touch
configuration
Policies automatically deployed
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Simple, targeted administrative experience
One-size administration
does not fit all.
• ERP
• Automation
• Managed
service
Administrative UI Analytics
On-the-go API
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Most popular mobile apps
People productivity
Foundation Single sign-on
SAP Afaria RSA SecurID
PGP Viewer iPass
Gallery launcher
SAP StreamWork Shopping
cart
approval SAPPHIRE NOW Jive Mobile
Adobe Connect
(SAP Connect) SAP speaker
Process
CRM@SAP sales
VP dashboard
Customer briefing
Partner matrix SAP box
Analytics
SAP BusinessObjects
Explorer
Experience
Mobile BI
Financial
fact sheet
© 2012 SAP AG. All rights reserved. 18
Business value Productivity Engagement
Innovation
approach Deductive Inductive
Mobile technology Substitution Net-new
Complexity Low High
Systems
interoperability Low High
Its all about the apps: two stages of mobile
© 2012 SAP AG. All rights reserved. 19
Mobile app use cases: Four paths to transformation
Avg. users per 10,000
employee enterprise
100k
10k
1k
0.1k
* “Enhancer” Categories Source: AT&T
Innovation continuum
Transformation
Extension
Simple Complex
Si
Low
High
B2C branded app
(Ux brand only)
Mobile CRM
expert engagement
Field
force
AR
Mobile bus.
analytics Mobile
POS/RT
retail
Directory
News
app
Sales
pipeline
Resource
availability
Asset tracking
LOB travel
approvals
LOB PO
approvals
LOB work
order
approvals
Mobile
coupons
Photo
Work list
alerts
Board
room
book
Remote
deposit
capture
(RDC)
Functionality
?
© 2012 SAP AG. All rights reserved. 20
1. Reporting enhancers
Mobile analytics Next-gen publishing Expert engagement
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2. Knowledge enhancers
Paperless cockpit Parts availability
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3. Workflow enhancers
LOB approvals Retail execution Real-time
retail
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4. Transaction enhancers
Data capture Remote deposit capture Mobile couponing
© 2012 SAP AG. All rights reserved. 24
Success with our Mobile Strategy
100% of sales force
and pre-
sales have tablets
It takes only
1 minute to decommission a
device
2nd largest iPad deployment globally
Enrollment is 100% self-service
92% reduction in provisioning and app
deployment cycle times
Minimal impact on usability
© 2012 SAP AG. All rights reserved. 25
Key takeaways
The confluence of mobile, cloud, and in-memory is a once-in-a-generation event.
Ensure
proper
security and
encryption
Realize that
consumerization
and BYOD are
here to stay
Access
performance
as easily as
Learn from
consumer
innovation in
the enterprise
Embrace a
"mobile first"
mind-set
Make your end
users a core
part of your
design process