Converged Infrastructure Management from CA Technologiesdelivering a superior, differentiated customer experience
2 CA Infrastructure Management 2.0 Overview Copyright © 2012 CA Technologies. All rights reserved.
Consumerization of IT
Pervasive mobile
technology, explosive growth
Always-available cloud services
Always-connected social
collaboration and sharing
Consumer experience is driving fundamental IT changes…
Empowered users expect
easy, immediate & innovative
Copyright © 2012 CA Technologies. All Right Reserved.3
The Challenge…too many tools, too many problems, too little resources
End Users
Discover components,
model relationships
Manage specialized,
complex non-SNMP and
non-IP devices
Correlate events and
pinpoint root cause
Manage network-
based voice and video QoE
and QoS
Collect & analyze
performance metrics across
all components
would adding capacity improve
performance?
Monitor application
response time
why can’t the Singapore
team see the training videos?
Proactively monitor all
types of traffic between
components
Manage virtual and
physical system
performance
why is the help
desk getting so many
“slow network”
calls?
are those new non-SNMP devices
causing our bandwidth problems?
did yesterday’s network
changes cause these
application issues?
where did these
VMs come from?
how are they being used?
should we be paying
attention to these alarms?
Copyright © 2012 CA Technologies. All Right Reserved.4
CONVERGED VIEWactionable intelligence
across performance, fault and flow data; organized to deliver the most relevant
information based on users role and requirements
CONVERGED ANALYTICS
dynamic analysis on huge volumes of disparate data
determines baselines, calculates trends,
establishes thresholds and detects anomalies
CONVERGED INFRASTRUCTURE & APPS
end-to-end application
response time monitoring-tracks, measures and
analyzes app performance across the network
infrastructure
CONVERGED NETWORKintegrated performance
management for network-based voice and video--
track, evaluate, and report on key metrics
OneSolution
The Solution…converged infrastructure management
Copyright © 2012 CA Technologies. All Right Reserved.5
1
For virtual, cloud, converged & wireless
infrastructure management
Everything in one place
Fastest, most proactive triage& remediation
Massive scalability
Lower Total Cost
Highly Secure Multi-tenant Access Control
5X
50%
25X
Announcing CA Infrastructure ManagementCornerstone of our converged Infrastructure management solution
Copyright © 2012 CA Technologies. All Right Reserved.6
Designed with over 608 participants from 180 companiesin our development community and reviewing sprint results
CA Infrastructure Managementagile, customer driven, and production ready
Large CSP – monitoring national 3G wireless network, over 250,000 elements, with a single poller; they are impressed with new scale and reporting
Large Global Financial – monitoring 1000s of production devices; they love the interactive dashboards and reporting
Large Global Financial – installed and looking to monitor 100,000s of latency tests for their trading environment; no other solution can match the scale required
Copyright © 2012 CA Technologies. All Right Reserved.7
Soaring user expectations mean increased pressure for IT to…
Provide service innovation that drives
customer wins
Provide exceptional customer experience
to retain existing customers
enterprise needs to manage complexity and rapid growthacross mobile, video, cloud and composite applications
Deliver competitive business advantage
Copyright © 2012 CA Technologies. All Right Reserved.8
communication service providers need to accelerate network roll out to keep pace with demand
Manage specialized equipment without waiting for vendor release cycles
Deliver superior user experience
Increase market share
Reduce customer churn and increase ARPU
Copyright © 2012 CA Technologies. All Right Reserved.9
managed service providers need to generate new sources of revenue and onboard new clients rapidly
Secure, multi-tenant environment segmentation that driveseconomies of scale
IT operational excellence and efficiency
High volume, high quality service delivery at the lowest possible cost
Highly differentiated services that sustain profitability and growth
Copyright © 2012 CA Technologies. All Right Reserved.10