Download - Capture the market with Live chat on your website[ INFOGRAPHICS ]

Capture the marketWITH LIVE CHAT

SOFTWARE

HI!CUSTOMER EXPECTATION IN INCREASING ONLINE HELP

30% immediately40% within 5 minutes11% within 30 minutes5% within an hour!0% within a day

SCENARIOS OF GREAT REAL TIME HELP

FAQs do not include individual queries

50%

46%

45%

43%

After sales issues

Problem handling my account

Problem in Checkout/ Payment

3 WAYS IN WHICH LIVE CHAT HELPS TO BOOST BSUINESS ACTIVITIES

INSTANT CONNECTION WITH REAL TIME WEBSITE VISITOR

COMPLETE ANALYSIS OF PROMOTIONAL ACTIVITIES

OWNER BECOMES EASILY APPROACHABLE FOR CUSTOMER

PRIMARY REASON TO USE LIVE CHAT OVER OTHER MEDIUMS

No hold times

Convenient

Easy to Multi-task

Provide records of chat

COMPATIBILITY WITH

THIRD - PARTY APPLICATIONS

JOOMLA

WORDPRESS

SALESFORCE

PRESTASHOP

BIGCOMMERCE

SHOPIFY

DRUPAL

MAGENTO

ZENCART

OPENCART

ZENDESK BLOGGER EBAY STORES

EFFECT OF LIVE CHAT ON BASIC MARKETING COMPONENTS

CUSTOMER VALUE

●Fast assistance and query resolution.●Increased quick response time.●Increased customer satisfaction.

COST

●See remarkable increase in profits.●Reduction in service cost, Travel cost etc.●Promotional cost, advertisement cost etc.

COMMUNICATION

●Instant connectivity between customer and service provider.●Effective communication reduces advertisement cost.●Increases social pages followers.

CONVENIENCE

●Customer service at just one click.●24X7 availability for customers.●Beyond customer service, seek suggestion and ask for more product information.

TIME MANAGEMENT TIPS FOR

LIVE CHAT OPERATORS

Accept the query in initial 10-20 seconds

Don't make customers hold more than 40 seconds

Follow up email after chat in max 20 mins

Predefined responses to Increase Quick response rate

Let the customer know if you don't know the answer

Do not exceed the agreed time limit

CustomizeYour

chat button

CHANGE CHAT BUTTON IMAGES

CHANGE POSITION OF YOUR CHAT BUTTON

CHANGE DISPLAY STYLE OF THE CHAT BUTTON

CUSTOMIZE THE FIELDS OF START CHAT FORM

Style 1 Style 2 Style 3

HOME FEATURES PRICING DEMO

Contact us:[email protected] Website:www.eassistancepro.com

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