1
CHAPTER 1
Organization, Functions and Duties
[Section 4(1)(b)(i)]
Particulars of the organization, functions and duties:-
Sl.
No
Name of the
Organization
Address Functions Duties
1 District
Consumer Disputes Redressal
Forum, Hassan
D.C.office
Premisses, Opposite Law Association,
R.C.Road, Hassan
To entertain the
consumer complaints and to give relief provided
under the Act.
The main object and
duty of the District Forum is to redress the consumer
grievances in a speedy manner with
meager cost following summary proceedings.
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
2
CHAPTER 2
Powers and Duties of Officers and Employees
[Section 4(1)(b)(ii)]
Details of the powers and duties of officers and employees of the
authority by designation as follows:
Sl.No. Name of the
office/employee
Designation Allotted
Powers and Duties
1 District
Consumer Disputes Redressal
Forum, Hassan
Hon’ble
President
A person who is, or has been or
is qualified to be a District Judge, who shall be the President of the District Forum
under section 10(1)(a) of the C.P. Act.
The President of the District Forum shall discharge the
quasi judicial work under Section 11,12,13,14, 25 & 27 of the Consumer Protection Act,
1986.
The President of the District Forum shall exercise the Financial powers vested to the
Divisional level Officers. The post of President is a tenure post for period of 5 years from
the date of appointment or up to the age of 65 years
whichever is earlier.
2 --As above--- Hon’ble
Members:-
Two members, one of whom
shall be woman who shall be appointed as per section 10(1)(b) of the C.P. Act.
The members of the District Forum shall discharge the
quasi judicial work along with the President of the District Forum, under sec.11,12,13, 14,
25 & 27 of the C.P. Act.
The posts of members are tenure posts for period of 5
3
years from the date of
appointment or up to the age of 65 years whichever is earlier.
3 --As above--- Asst. Registrar
cum Asst.Administrat
ive Officer
The Assistant Registrar cum Assistant Administrative Officer is to discharge the duties of
drawing and disbursing officer.
The Asst. Registrar cum Asst.
Administrative Officer is to carry out the direction issued
by the President as well as the District Forum Bench.
4 --As above--- Sheristedar:-
Sheristedar is nothing but Manager of the office. The
Sheristedar shall discharge the work of over all Supervision of the work, receiving complaints
and posting, preparing statements, pay bills and other
work entrusted by the President of the District forum and Asst. Registrar of the
District Forum.
5 --As above--- Stenographers:-
The Stenographers shall
discharge the duties of taking dictation of judgments at court hall and chambers of the
President and Members of the District Forum.
Transcription work through computer, recording deposition
at court hall through computer and any other work entrusted by the
President, Members, Asst. Registrar cum Assistant
Administrative Officer.
6 --As above--- First Division Assistant :-
The First Division Assistant shall discharge the duties of the Bench clerk, Pending Clerk
and any other work Entrusted by the District Forum
4
7 --As above--- Second Division
Assistant
The Second Division Assistant
shall discharge the duties of Inward and outward, indexing of disposed files, record keeper,
librarian and any other work entrusted by the President of the District Forum
8 --As above--- Driver:- (post
vacant)
One Driver is attached to the President of the District
Consumer Forum, Hassan to drive the vehicle
9 --As above--- Group-D
One Peon is attached to the President of the District Forum and court hall. One Peon is
attached to the Office of the District Forum.
One Peon is to do the work of night watchman or any other
work entrusted by the President of the District Forum.
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
5
CHAPTER 3
Procedure followed in Decision-making Process
[(Section 4(1)(b)(iii)]
Describe the procedure followed in decision-making by the public authority
(Deputy Commissioner Officer)
Activity Description Decision making process Designation of final
decision authority
--------
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
6
CHAPTER 4
Norms set for the Discharge of Functions
[Section 4(1)(b)(iv)]
Details of the norms/standards set by the public authority for the discharge of its
functions/delivery of services.
Sl.
No.
Function/Service Norms
standards of
performance
set
Time frame Reference document
prescribing the norms
(Citizen’s Charter, Service
Chapter etc)
1 The main
object and duty of the
Hassan
District Forum is to redress
the consumer grievances in
a speedy
manner with meager cost
Adjudging as
per pleadings, evidence and documents
provided by the parties
As per the
C.P.Act section 13(3)(A) is 3
months, if its
requires analysis
within 5 months.
Published in
http://kscdrc.kar.nic.in and
www.confonet.nic.in
website
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
7
CHAPTER 5
Rules, Regulations, Instructions, Manual and Records, for discharging Functions
List and gist of rules, regulations, instructions, manuals and records, held by
public authority or under its control or used by its employees for discharging
functions
[Section 4(1)(b)(v) & (vi)]
1. The Consumer Protection Act, 1986
2. Central Consumer Protection Rules 1987
3. The Karnataka Consumer Protection Rules 1988
4. The Consumer Protection Regulations 2005
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
8
CHAPTER 6
Categories of Documents held by the Public Authority
Under its Control
[Section 4(1)(b)v(i)]
The information about the official documents held by the public authority or
under its control.
1. Inward Register
2. Salary Register
3. Outward Register
4. Attendance Register
5. Leave Register
6. Furniture Register
7. Cash Book Register
8. D.C. Bill Register
9. Token Register
10. Stationary Register
11. Record Room Register
12. Library Register
13. RTI Fee Register
14. Salary deduction Register
15. Complaint Fee (D.D) Register
16. T.A Bill Register
17. Consumer Legal Aid A/c & Other Penalties Register
18. Administration Register
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
9
CHAPTER 7
Arrangement for Consultation with, or representation by, the Members of the
Public in relation to the Formulation of Policy or Implementation thereof
[Section 4(1)(b)viii]
Arrangements by the public authority to seek consultation/participation of
public or its representatives for formulation and implementation of policies.
Sl.No. Function/Service Arrangements
for
consultation
with or
representation
of public in
relation with
policy
formulation
Arrangements for
consultation with or
representation of public in
relations with policy
implementation
Karnataka State Consumer Disputes Redressal Commission and District Forum which are constituted under the provisions of the
Consumer Protection Act, 1986. Only the Consumers and the person who has sustained deficiency of service can approach these services of
these forums.
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
10
CHAPTER 8
Boards, Councils, Committees and other Bodies
constituted as part of Public Authority.
[Section 4(1)(b)v(iii)]
Information on boards, councils, committees and other bodies related to the
public authority
Name of
Board,
Council
Committee, etc
Composition Powers &
Functions
Whether its Meetings open to
Public/Minutes of its Meetings
accessible for Public
-Nil-
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
11
CHAPTER 9
Directory of Officers and Employees
[Section 4(1)(b)(ix)]
Information on officers and employees working in different units or offices at
different levels and their contact
Sl.No. Name of the
officers/Employees
Designation Office Address Contact
Number/e-mail
ID
1 Sri. A.Lokeshkumar
President Hassan District Consumer Disputes Redressal Forum,
D.C.office Premisses, Opposite Law Association, R.C.Road, Hassan
08172-266892
2 -Vacant- Member As above 08172-266892
3 Smt.Shanthala B.K
Lady Member As above 08172-266892
4 Smt.Indumathi Bai B.R. Assistant
Registrar-Cum-
Assistant
Administrative
Officer
As above 08172-266892
5 Smt Padma C.S Sheristedar As above 08172-266892
6 Smt Prema Stenographer As above 08172-266892
7 -Vacant- Stenographer As above 08172-266892
8 -Vacant- First Division
Assistant
As above 08172-266892
9 Sri Hemanth Kumar B Second
Division Asst.
As above 08172-266892
11 Smt. J.K.Geetha Group-D As above 08172-266892
13 Sri. Manohar T.C. Group-D As above 08172-266892
14 Smt.R Keshavamurthy Group-D As above 08172-266892
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
12
CHAPTER 10
Monthly Remuneration received by Officers and Employees, including the
System of Compensation as provided in Regulations
[Section 4(1)(b)(x)]
Information on remuneration and compensation structure for officers and
employees
Sl.No.
Name of the
Officer
Working
Designation Organization Remuneration Per
month
(Provided Pay Scale
only)
1. Sri. A.Lokesh kumar President Hassan District
Consumer
Disputes
Redressal
Forum,
D.C.office
Premisses,
Opposite Law
Association,
R.C.Road,
Hassan
Pay and Allowance as
admissible to a sitting
District Judge Rs.51,550–63,070/-
2. -Vacant- Member As above 15,000/- Honorarium
+
2,000/- Conveyance Allowance
3. Smt.Shanthala B.K
Lady Member As above 15,000/- Honorarium
+
2,000/- Conveyance Allowance
4. Smt. Indumathi Bai B.R. Assistant
Registrar-Cum-
Assistant
Administrative
Officer
As above Rs.43,100–83,900/-
5. Smt Padma C S Sheristedar As above Rs.37,900-70,850
6. Smt Prema Stenographer As above Rs.30,350 –58,250
7. -Vacant- Stenographer As above Rs.27,650 –52,650
8. -Vacant- First Division
Assistant
As above Rs.27,650 –52,650
9. Sri Hemanth Kumar B. Second
Division
Assistant
As above Rs.21,400–42,000
13
10. -Vancant- Driver As above Rs.21,400–42,000
11. Smt. J.K.Geetha Group-D As above Rs.17,000– 28,950
12. Sri Manohar T.C. Group-D As above Rs.17,000– 28,950
13. Smt R Keshavamurthy Group-D As above Rs.17,000– 28,950
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
14
CHAPTER 11
Budget Allocated to Each Agency including Plans etc.
[Section 4(1)(b)xi]
Information about the details of the plans, programmes and schemes undertaken
by the public authority for each agency.
Agency Plan/Programme/Scheme/
Project/Activity/Purpose
for which budget is
allotted
Proposed
expenditure As
on last year
Expected
Outcomes
Report on
disbursements
made or where
such details are
available(Websi
te, reports,
notice board
etc.,)
-- NIL --
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
15
CHAPTER 12
Manner of Execution of Subsidy Programmes
[Section 4(1)(b)xii]
1. Describe the activities/programmes/schemes being implemented by the
public authority for which subsidy is provided.
No subsidy programmes provided Hassan District
Consumer Disputes Redressal Forum.
2. Provide information on the nature of subsidy, eligibility criteria for
accessing subsidy and designation of officer competent to grant subsidy
under various programmes/schemes.
Name of the
Programme /
Activity
Nature/Scale
of subsidy
Eligibility
criteria for
grant of
subsidy
Designation of officer
of grant subsidy
- Nil-
3. Describe the manner of execution of the subsidy programme.
Name of the
programme/activity
Application
Procedure
Sanction
procedure
Disbursement
procedure
Not Applicable
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
16
CHAPTER 13
Particulars of Recipients of Concessions, Permits or Authorization Granted by
the Public Authority
[Section 4(1)(b)xiii]
The names and addresses of recipients of benefits under each
programme/scheme separately
Institutional Beneficiaries
Name of programme/scheme
Sl.No. Name &
Address of
recipient
Institutions
Nature/quantum
of benefit
granted
Date of grant Name &
designation of
granting
authority
Not Applicable
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
17
CHAPTER 14
Information Available in Electronic Form
[Section 4(1)(b)x(iv)]
The details of information related to the various schemes of the department
which are available in electronic formats.
(Floppy, CD, VCD, Web Site, Internet etc.)
Electronic Description (site
adder/location
where available
etc.,)
Contents or
title
Designation and
address of the custodian
of information held by
whom?
The information of admission, disposal and orders of the cases at the consumer
forums are available in these websites http://kscdrc.kar.nic.in and
www.confonet.nic.in
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
18
CHAPTER 15
Particulars of facilities available to Citizens for Obtaining Information
[Section 4(1)(b)xv]
The particulars of information dissemination mechanisms in place/facilities
available to the public for accessing of information:
Facility Description(Location of
Facility/Name etc.)
Details of Information made
available
Internet
facility
Web Site.
http://kscdrc.kar.nic.in. and
www.confonet.nic.in
All cases details
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
19
CHAPTER 16
Names, Designations and other Particulars of Public Information Officers
[Section 4(1)(b)xvi]
The Contact information about the Public Information Officers and
Assistant Public Information Officers designated for various
offices/administrative units and Appellate Authority/Officer(s) for the public
authority in the following format.
Public Information Officer
Sl.
No
Name of the
office/Administrative
Unit
Name of Designation
of PIO
Office
Tel.(Reside
nce Tel.
Fax
1 Hassan District Consumer Disputes Redressal
Forum, D.C.office Premisses,
Opposite Law Association, R.C.Road,
Hassan
Smt. Indumathi bai B R Assistant Registrar -Cum Assistant Administrative
Officer
08172-266892
Assistant Public Information Officer
Sl.
No
Name of the
office/Administrative
Unit
Name of Designation
of APIO
Office
Tel.(Reside
nce Tel.
Fax
1 Hassan District Consumer Disputes Redressal
Forum, D.C.office Premisses,
Opposite Law Association, R.C.Road,
Hassan
Smt.Padma C S Sheristedar
08172-266892
Note: If the Public Information Officer has not given the information within the 30
days of the filing of petition, the applicant can approach the appellate authority to
file the appeal as per the information Act.
20
Appellate Authority
Sl.No. Name of the
office/Administrative
Unit
Name of
Designation of
Appellate
Authority
Office
Tel.(Residence
Tel. Fax
1 Hassan District Consumer Disputes Redressal Forum,
D.C.office Premisses, Opposite Law Association,
R.C.Road, Hassan
Hon’ble President A.Lokesh Kumar
08172-266892 [email protected]
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan
21
CHAPTER 17
Other Useful Information
[Section 4(1)(b)xvii]
Details of Allotment released for the year 2018
01 Staff Pay and allowances -------- 02 Officers Pay (034) Rs. 20,55,000-00 03 TA (041) Rs. 20,000-00 04 General Expenses (051) Rs. 1,45,000-00 05 Electricity (071) Rs. 30,000-00 06 Transport Expenses (195) Rs. 52,000-00 07 Medical Reimbursement (021) Rs. 15,000-00
----------------------- Total Rs. 23,17,000-00 -----------------------
Sd/-
Asst. Registrar Cum Asst. Administrative Officer,
District Consumer Forum, Hassan