Page 1
CHAPTER 6: I work part-time…
Unit 2: My Customers
Exercise 1: Picture Description
What do you see in the picture?
Page 2
Exercise 2: Vocabulary
Repeat after your tutor.
regular thường
Jean is a regular customer.
restaurant nhà hàng
Customers like our restaurant.
help giúp đỡ
I am happy to help you.
service dịch vụ
This café has good service.
shop cửa hàng
Welcome to our shop!
friendly thân thiện
You may ask our friendly staff.
request yêu cầu
Can I make a request?
order gọi món
I’ll take your order, ma’am.
happy hạnh phúc
Shopping makes me happy.
complain phàn nàn
The customer complained about the food.
Page 3
Exercise 3: Let’s Talk
A. Read the dialogue with your tutor.
Tutor: Good day! May I take your order?
Student: What is in the beef pasta?
Tutor: It has beef, mushrooms, and peanut sauce.
Student: I’m allergic to mushrooms. Could you take
them out?
Tutor: No problem. I’ll inform our chef.
Page 4
Student: Do you have this shoe in a smaller size?
Tutor: Yes, but only in blue.
Student: Hmmm… I really like brown.
Tutor: If you want, we can call our main office. We’ll let you
know once we have stock.
Student: Oh, that would be great! Thank you!
B. Repeat after your tutor.
1. mushrooms - /ˈmʌʃ rum/ or [muhsh-room] nấm
2. allergic - /əˈlɜr dʒɪk/ or [uh-lur-jik]
3. chef - /ʃɛf/ or [shef] đầu bếp
4. smaller - /smɔlər/ or [smawl-ur]
5. stock - /stɒk/ or [stok] cái kho
Page 5
Exercise 4: Describing Words
Choose the best adjective that describes the vocabulary word.
1. customer tiny
2. restaurant special
3. shop good
4. request fancy
5. order new
6. service regular
Page 6
Exercise 5: Arrange the Story
Arrange the following statements to form a
story.
1 Claire is my favorite customer.
When she arrives, she always smiles and greets me.
She always thanks me when I give her order.
She likes to order green tea.
She comes to the café every day.
Page 7
Exercise 6: Complete the sentence
Match the adjectives to their correct sentences.
Sentences Adjectives
1. Nathan is the customer I have. noisiest
2. A customer just won a prize. She’s ! rude
3. These shoes are more than the bag. expensive
4. He was a customer! He yelled at Sally. lucky
5. Those teenagers are the _! kindest
Sentences Adjectives
6. Our customer wants a hotel room. big
7. Anna enjoyed her stay in the hotel. She is a customer! angry
8. Please take this to the man at the counter. fancy
9. An customer talked to the manager. happy
10. She just gave me a tip. tallest
Page 8
Exercise 7: Picture Description
Choose the best adjective for the products below to help Nora sell them.
Example:
Comparing two items
1. Bag B has (more, less) patterns than Bag A.
2. Bag C is (smaller, larger) than Bag A.
Comparing three items
1. Out of the three bags, Bag B is the (more, most) popular.
2. Bag A is the (wider, widest) among the three bags.
1. Bag C is the (largest, larger).
2. Bag A is (bigger, smaller) than Bag B.
Page 9
3. Bag C is (cheapest, cheaper) than Bag B.
4. Bag A is the (tallest, smallest) bag of all.
5. Bag A has the (simple, simplest) pattern.
6. Bag B has (more, most) pockets than Bag C.
7. Bag A is the (least, most) expensive.
8. Bag C is (wider, slimmer) than Bag B.
9. Bag C is the (most expensive, cheapest) bag.
10. Bag B is the (good, best) bag for you!
Exercise 8: True or False
Page 10
Read the following customer profile and answer the following questions with True or False.
Example: They are comparing three customers.
Answer: False
Customer A Customer B
顧客 B
Name: Andrea Name: Mark
Age: 34 Age: 21
Personality: Likes buying sale items Personality: Likes to buy expensive items
Products
Bought:
groceries, clothes, shoes Products
Bought:
shoes, cellphone, laptop,
watches
True or False?
Page 11
1. Andrea and Mark both like buying shoes.
2. Mark is more than 20 years old.
3. Both of them like to buy hi-tech items.
4. Mark looks for sale items.
5. Andrea is in her 30s.
Exercise 9: Department Store Sale
A. Compose a short announcement to your customers about a last-minute sale in your shop.
Example: The Jolly Department will be having a sale!
Answer: Store
Details:
On the last hour of December 24, the Jolly Department Store will be having a sale up to 25% off on all
items and more...
Product Discount
Clothes 50%
Shoes 50%
Bags 75%
Office Supplies 50%
Electronic Items 25%
Appliances 30%
This is the store’s biggest sale in 10 years.
Page 12
Page 13
The Announcement
To our customers,
Great news! Store will have its sale of the year! Get as much as
Buy shoes, clothes, and office supplies 50% ! Shop for gadgets and get savings!
off.
See you there!
B. Answer the following questions based on the details in Exercise A.
1. Mr. Jones bought a pair of jeans and a backpack. Which item gave him bigger savings?
2. Sally wants a purse or a new pair of shoes. She can only buy one. Which item should she choose
to save more money?
3. A laptop and a microwave oven have the same price. Henry thinks he can save more if he buys a
microwave oven. Is he correct?
4. Mark needs to buy some paper for the office. How much discount will he get?
5. What date and time are these discounts available?