Cloud Phone 365Cloud-based phone system with enterprise-grade calling features for small business customers.
Phones are a Critical Decision
“Telephony continues to be a critical form of communication, coming in second to email, but still consuming 60 minutes of the typical user’s workday.”
– Osterman Research
"90% of US consumers prefer to resolve their service issues by telephone, compared to face-to-face interactions (75%) and Web/email (67%)"
- American Express 2011 Global Customer Service Barometer
Choosing a phone system is one of the most important decisions your
business will make.
Agenda
1. The true purpose of your phone system
2. Introducing Cloud Phone 365: enterprise-grade features
3. Why choose Cloud Phone 365?
4. Pricing and packaging
A Prospect is Calling. What Happens Next?
Nobody answers
Stuck on hold
Routed to wrong person
Sent to voicemail
Sale is made
Your phone system shouldn’t just connect your calls.
Its true purpose: to improve the odds that those calls become sales.
Introducing Cloud Phone 365: Enterprise-grade features
Phones That Power Your Growth Cloud Phone 365 delivers an
enterprise-grade phone system to small and medium-sized businesses via the cloud.
It lowers your costs, helps employees communicate better, and ensures a worry-free phone experience that keeps you focused on business.
Rich Calling Features - Highlights
Fortune 500-style features let you perform like a big business
• Automated attendant (multi-level) answers and routes calls
• Hunt groups ring multiple people at once
• Click-to-Call connects your phones with Outlook and Lync
• Find Me/Follow Me forwards calls to your mobile and other numbers
• Call recording lets you record and replay calls on demand
• Conference calling gets multiple people on the same line
• And many more…
Rich Calling Features – Full ListEach user receives: 1 direct dial phone number and 1 extension
1 conference dial-in number (unique passcode)
Find Me/Follow Me
Voicemail and voicemail-to-email
Caller ID, call waiting, 3-way calling, call transfer, call recording
Each account gets: 1 automated attendant (multi-level)
10 hunt groups
On-hold music
Online administration
Mobility & Conferencing Features
Mobility lets you do your job from any location • Automatically forward calls to mobile phones
• Receive voicemails in email
• Make and receive calls on any device using your Hosted PBX number
• Stop using expensive personal minutes for company calls
Conference calling simplifies collaboration and reduces travel needs• Connect up to 20 people on the same line
• Each user gets 1 conference dial-in number (unique passcode)
• Each user gets 500 free minutes for use during the first month
• No line reservations required
Mobility & Conferencing Features
Administration made simpleCloud Phone 365 admin portal offers broad ease-of-use as well as granular control over system administration.
• Easily move, add and change users
• Manage all settings, including greetings and hunt groups
• Add and remove features for individuals or groups
• Provision new phone numbers and services
• Manage multiple offices and remote users
• Enable users to administer their own phones
Why chooseCloud Phone 365?
Cost Savings
Preserve your capital and cut your expenses• Monthly flat per-user rates start at just $14.99
• No hardware to buy beyond the phones themselves
• No charges for software licenses, system maintenance, features, upgrades, support or migration
• Cut mobile costs by making business calls without using personal minutes
• Offload the costs of security and business continuity
Reliability
Assuring performance, availability and data protection• Leveraging top-tier datacenters
• Datacenters are SSAE16 Type II compliant
• High-availability hardware and network components
• Redundant tier-1 providers, including Level 3, UUnet and Global Crossing
• Business continuity is simplified because your phones can be used anywhere there’s Internet access
Efficiency
Seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity.
Work more efficiently…
Obsessive support
Knowledgeable customer care team is readily available to help• Replace broken phones next day
• Configure and monitor phones remotely
• Contact support by chat, email, web, and phone.
Onboarding and Migration
A simple move into the cloud• You’re ready for business the moment you plug in
your phones
• We port over your current numbers, including toll-free numbers
• We set up and train your users
• We work at your direction
• You dictate the pace
The Best Choice for your Phone System
Cloud Phone 365 vs. On-Premise VoIP Systems
• Easier to manage via online control panel
• Easier to scale—no need for technicians
• No capital expenditure beyond the cost of the phones
• No maintenance, licensing, upgrade or telco costs
• Higher reliability with enterprise-grade datacenters, providers, hardware and software
Cloud Phone 365 vs. other hosted systems
• Faster setup
• Obsessive Support
• Simple administration with our User Portal
Packaging and Pricing
Pricing & Plans
“We went through a tremendous number of local Telephone Providers before finding Cloud Phone 365. Now that they are here, our search is OVER! It has been smooth sailing ever since they came on board.”
– Dr. Matthew DiAndreth DMD | Precision Endodontics
Recommended Phones
Powerful and customizableBest for those who need to adapt their phone to their processes.
6-LineYealink$110.00 eachor $9/month
12-LinePolycom $225.00 each or $19/month
These Yealink and Polycom phones span the spectrum of your employee needs. No installation required — just connect them to the Internet and start calling.
Basic and affordableIdeal for the average employee’s calling needs.
2-LineYealink$60.00 each or $5/month
6-LinePolycom $170.00 each or $14/month
AdvancedPerfect for receptionists, executivesand other power users.
6-LineYealink$350.00 each or $25/month
16-LinePolycom $450.00 each or $35/month
Polycom Soundstation IP6000Provides quality and clarity for most small-scale meetings$795.00 each or $65/month
Conference phone
Yealink Video PhoneUnified with audio, video, applications, the VP530 is a powerful business video phone.$260.00 each or $22/month
Video phone